Frederick's of Hollywood Inc. Phone Number



 

Description

Fredericks of Hollywood is an innovative, world-renowned brand that captures the excitement and glamour of Hollywood by offering sexy styles that make women feel romantic, desirable and confident.



Phone Number

PhoneHint
1-800-323-9525Review Needed Please Comment
 

Comments

 out of   based on 12 reviews.
Sort by:  Newest  Most Viewed  Oldest
Date Rating Comment
9/11/2014 Frederick's of Hollywood Inc. - ustomer Service person was not only incompetent, she had no professional experience
09112014 - Teloephoned in order to place an order for merchandise, the Customer Service person was not only incompetent, she had no professional experience whatsoever, did not know how to apologize for her not being able to spell. Very difficult to get through. I asked to speak with a Manager? She wanted to argue, ever want to get to the bottom of a negative situation; ask to speak to the Manager. Must not work for commission because one would never make any money. This person does not need to loose her "job" she really need training in the areas that is most important. After all this, although I have ordered from Frederick's before, she could not find any information under my name. How sad things have become when business have such low moral. Poor leadership is no doubt to blame.

McKeyRead More
2/24/2014 Frederick's of Hollywood Inc. - Does Frederick's of Hollywood have an email address?
do they have an email add
ress?

kaRead More
10/31/2013 Frederick's of Hollywood Inc. - I've been buying and wearing your clothes and
I've been buying and wearing your clothes and products for many years, and especially enjoyed your lovely selection of lingerie, ie, matching bra, garter belt,panties, and stockings. Your selection and variety of stockings and pantyhose has always been excellent. Keep them coming!

MichelleRead More
10/16/2013 Frederick's of Hollywood Inc. - Do not order from this company!!! I made a
Do not order from this company!!! I made a purchase on 5/30/13 and today 10/16/13 they decided that they were going to charge me for shipping and handling charges that they didn't charge me in the first place. I understand that its only $8 but this is 5 months later and I feel as though they should realize that this is their mistake! I called into customer service and got nowhere. I will NEVER buy anything from here ever again and will make sure to let friends and family know.


DebRead More
9/10/2013 Frederick's of Hollywood Inc. - Well, I'm on the phone to Fredericks as I type
Well, I'm on the phone to Fredericks as I type this. I've been on hold for approximately 3-5 minutes and its 7:30 p.m. Arkansas time. I've had a recording tell me about 4-5 times now to please continue to hold, your patience is appreciated. After reading all of your comments Id like to see how this goes. I ordered 4 pairs of shoes and sent back two pair that were gorgeous but too big and made cheaply. I kept two pairs and they are gorgeous and made nicely and they fit well. That tells me that the quality of Fredericks merchandise varies and to be careful with your purchases. I would still purchase from them though depending on how they handle this return. I've been looking for my refund to my card and it isn't there and that is the reason for my call. I've hung up and called back. I'm choosing another option other than returns to see if anyone is there. I chose to purchase a product this time. Still on hold. Hung up accidentally and called again and chose option 2 and am being transferred to a rep. Back on hold. They might have closed at 5pm in California so ill give them the benefit of the doubt. I'm not getting a person no matter what option I choose. Its a hassle. They are also charging me 7.99 or thereabouts for return shipping and I'm not happy about that either.

Wanda Kimberly WolfeRead More
7/24/2013 Frederick's of Hollywood Inc. - TO WHOM IT MAY CONCERN: THE NEW SIGNATURE
TO WHOM IT MAY CONCERN: THE NEW SIGNATURE FRAGRANCE DOES NOT IN NO WAY SMELL LIKE THE
ORIGINAL SIGNATURE FRAGRANCE. SALES PEOPLE IN THE STORES ARE TOLD THAT THE FRAGRANCE'S
ARE THE SAME. THEY ARE NOT..... I HAVE BEEN BUYING THE SIGNATURE FRAGRANCE FOR MANY MANY YEARS. I WAS VERY UPSET A FEW YEARS AGO WHEN FREDERICK'S STOPPED MAKING THE FRAGRANCE.
THEN, YOU STARTED MAKING THE ORIGINAL FRAGRANCE AGAIN. I WAS SO EXCITED TO BE ABLE TO BUY
IT AGAIN. I LIVE 3 HOURS FROM THE NEAREST FREDERICK'S STORE. WHEN I PASS THRU SAN ANTONIO OR KATY, I STOP BY THE STORE AND BUY 4 OR 5 BOTTLES AT A TIME. LAST YEAR, I SMELLED THE NEW SIGNATURE FRAGRANCE AND IT SMELLS TERRIBLE. NOW I'M TOLD THAT THE NEW FRAGRANCE WITH THE BLACK LID IS THE SAME AS THE FRAGRANCE WITH THE RED LID AND GOLD "F" ON THE BOTTLE. IT IS NOT THE SAME SCENT. I HAVE HEARD FROM SEVERAL FREDERICK'S SALES LADIES THAT THEY HAVE HEARD THAT MORE THAN ONCE FROM OTHER CUSTOMER'S THAT WEAR THE SIGNATURE FRAGRANCE. PLEASE DO AWAY WITH THE NEW FRAGRANCE AND BRING BACK THE ORIGINAL SCENT. SOUNDS LIKE TO ME THAT YOU ARE LOSING ALOT OF CUSTOMER'S DUE TO THE CHANGE.
I HOPE SOMEONE WILL DO SOMETHING ABOUT THIS.........

RITARead More
12/17/2012 Frederick's of Hollywood Inc. - Your website offers fabulous merchandise. However,
Your website offers fabulous merchandise. However, this being the first time I've ordered lingerie for my girlfriend, I wanted to speak with a live person. I called 1-800-323-9525. I really like an outfit I am looking at, however I have been on hold for an hour. Do you have any advice? An hour is an awful long time to order merchandise.

SeanRead More
12/17/2012 Frederick's of Hollywood Inc. - The number won't even connect. Slow customer
The number won't even connect. Slow customer service through e-mail and I'm beginning to think that you're lucky to even get a response. Some of the worst customer service I've ever experienced! Also had a rude lady that wouldn't even help through e-mail.

nRead More
7/30/2012 Frederick's of Hollywood Inc. - I would like for Fredericks of HOllywood to send
I would like for Fredericks of HOllywood to send me a catalog to address of


tamaraRead More
2/22/2012 Frederick's of Hollywood Inc. - i returned over 400.00 worth of merchandise back
i returned over 400.00 worth of merchandise back to fredericks, using UPS. its been over two weeks, and when I call, no one can tell me the status of my order. I cant get a date, or anything. Managers are not helpful at all. After i asked for a number to the warehouse, i was told its in the same building as customer service, but they act like they cant talk to the warehouse.

MichaRead More
7/10/2011 Frederick's of Hollywood Inc. - The phone # above is listed as customer service on
The phone # above is listed as customer service on their website along with the hours. However, when you call them well within those hours (I prefer to run my errands on Saturdays), they tell me customer service is closed and works M-F. Whoever picks up the phone can take your money (apparently, only sales department is working), but cannot help with any problems (I used the prompt for an existing order). They insist to call back to customer service.

why_do_i_have_to_chase_my_orderRead More
2/25/2011 Frederick's of Hollywood Inc. - I called over a month ago, paid $5.00 for a
I called over a month ago, paid $5.00 for a catalog.............NEVER received.........

razzyRead More
Add a comment:

Please click on the number of stars to award for the company's customer service. Please do not enter personal information into the comments.

(Comments will be added pending approval by the webmaster.)

Company Rating:
Your Comment:
Your First Name or Nickname:
Your E-Mail Address (not published):