Adore Me customers commonly need help canceling a recently placed order, returning lingerie or swimwear, obtaining a refund, locating a missing package, disputing an old VIP charge, using legacy store credit or resolving an A-List or Premier account issue.
Adore Me ended its U.S. VIP monthly-charge program on February 28, 2026. U.S. customers no longer need to shop or skip each month to avoid the former VIP charge. Customers with older charges or credits should contact Adore Me Customer Care and request a written explanation of the balance and any available refund or gift-card conversion.
How to Contact Adore Me Customer Service
- Adore Me Customer Care: 1-800-433-2367
- Telephone hours: Monday–Friday, 8:30 a.m.–8:30 p.m. Eastern Time
- Customer-care email: help@adoreme.com
- Help Center and chatbot: Adore Me Help Center
- Online support request: Submit an Adore Me Request
- Order history and account: Adore Me Order History
- Return and exchange information: Start or Review a Return
- Store locator: Adore Me Stores
- Adore Me principal business address: Adore Me, Inc., 401 Broadway, 12th Floor, New York, NY 10013
- Parent company: Victoria’s Secret & Co.
- Parent-company headquarters: Four Limited Parkway, Reynoldsburg, OH 43068
- Parent-company corporate phone: 1-614-577-7000
- Official website: AdoreMe.com
Adore Me identifies its website chatbot as the fastest support option. The online request form is useful when a customer needs to attach photographs of damaged or incorrect merchandise. Direct email is available but may take longer.
The Victoria’s Secret & Co. corporate phone and Ohio headquarters are not Adore Me’s ordinary order, return or refund channels. Start with Adore Me Customer Care for a consumer transaction.
Best Adore Me Support Route by Issue
- Cancel an order placed less than 30 minutes ago: Sign in immediately, open Order History and use the cancellation button if it remains available.
- Change a size, item, payment method or delivery address: Cancel within the 30-minute window and place a corrected order.
- Return or exchange an item: Sign in through a web browser and use the Start Return/Exchange button in Order History.
- Damaged, dirty, incorrect or missing item: Submit a request with the order number and clear photographs when applicable.
- Late or missing shipment: Check the shipment email and Order History, then contact Customer Care.
- Legacy VIP charge or store credit: Contact Customer Care and request a written account review.
- A-List points or reward problem: Sign in and review the A-List section of the account before contacting Customer Care.
- Premier membership question: Confirm the purchase date, one-year expiration and benefits shown in the account.
- Former Elite subscription-box issue: Contact Customer Care about a box or charge processed before the program ended.
- Retail-store purchase: Contact the store shown on the receipt before using online-order support.
- Suspected unauthorized payment: Contact Adore Me to identify the order, then contact the card issuer if the transaction remains unrecognized.
Information to Gather Before Contacting Adore Me
- Customer name
- Email address used for the account
- Order number supplied privately
- Order and delivery dates
- Product name, color and size
- Tracking number supplied privately
- Amount and date of a disputed charge
- Payment method without publishing the complete number
- Return tracking information
- Photographs of damaged, dirty or incorrect merchandise
- VIP store-credit balance when applicable
- A-List or Premier account information
- Previous case or request number
- The specific resolution requested
Do not publish complete order numbers, payment-card numbers, passwords, account email addresses, home addresses, shipment labels or private sizing information in a public review.
Adore Me VIP Membership Ended in the United States
Adore Me discontinued its U.S. VIP Membership Program on February 28, 2026.
The former program required participating customers to shop or skip within a monthly deadline to avoid a charge that became store credit. That requirement no longer applies to U.S. customers.
Adore Me says:
- The final U.S. VIP monthly charge occurred on February 6, 2026.
- U.S. customers will not receive new monthly VIP charges.
- The monthly skip button is no longer needed.
- Former VIP benefits ended on February 28, 2026.
- Legacy credits remain available according to the transition rules shown in the customer’s account.
Adore Me’s U.S. VIP transition page says an unused store credit remains in the account for up to one year after issuance and is then converted to an e-gift card that does not expire.
A separate Adore Me store-credit article says Customer Care may be able to refund certain legacy VIP credits that are older than 30 days but newer than one year. Because the wording and treatment can depend on the credit’s date and status, ask Customer Care to confirm:
- The date each credit was issued
- Whether it remains refundable
- Whether it will convert to an e-gift card
- Whether any expiration or usage restriction applies
- Whether an earlier refund was already issued
What to Do About an Old Adore Me VIP Charge
- Sign in to the Adore Me account.
- Review Order History, store credits and e-gift cards.
- Compare the charge date with the former monthly VIP schedule.
- Contact Customer Care at 1-800-433-2367.
- Ask which account and monthly period generated the charge.
- Ask whether the balance is refundable, spendable or scheduled for gift-card conversion.
- Request a case number and written confirmation.
- Keep screenshots of the balance and all support correspondence.
If the company cannot connect the transaction to an authorized account or purchase, contact the bank or card issuer promptly. Do not post the complete bank statement or card number publicly.
Adore Me Elite Subscription Box Program Ended
Adore Me discontinued the Elite subscription-box program effective April 1, 2026.
Adore Me says:
- No additional subscription boxes will be released.
- Future Elite subscription-box billing has stopped.
- No cancellation action is required.
- Boxes already processed or shipped may still be delivered.
- The customer’s ordinary AdoreMe.com account remains active.
A customer who sees an Elite-related charge should compare the date with the last box processed and contact Customer Care with the box and payment information.
Adore Me A-List Rewards
A-List is Adore Me’s current free U.S. rewards program. It is not the former monthly VIP program.
Customers who create an A-List account begin at the Silver level and can move through Silver, Gold and Diamond tiers based on spending.
Current features include:
- Free enrollment
- Points on eligible AdoreMe.com purchases
- A $5 reward after earning 100 points
- Free returns on eligible merchandise
- Free standard shipping on qualifying U.S. orders of at least $75
- Birthday benefits based on tier
- Additional benefits based on tier and current program terms
Points generally appear after an order ships and may take up to 72 hours to display. Purchases made as a guest do not earn points. Shipping, taxes, gift cards and the Premier fee do not qualify for points.
Returning an order can cause the associated points to be removed and may result in a negative point balance.
Adore Me Premier
Adore Me Premier is an optional one-year shopping program separate from the free A-List rewards program.
Adore Me currently describes Premier as:
- Price: $12.95 for one year
- Merchandise discount: 10% on qualifying purchases
- Shipping benefit: Free standard shipping on qualifying orders of at least $50
- Automatic renewal: No
- Cancellation and refund: The one-time Premier charge is described as nonrefundable
Before purchasing Premier:
- Confirm that the order qualifies for the merchandise discount.
- Confirm whether the merchandise total reaches the free-shipping minimum after rewards and promotions.
- Save the purchase confirmation.
- Note the one-year expiration date.
A customer can belong to both A-List and Premier. Adore Me says the programs are designed to work together, with the better overlapping benefit applied when appropriate.
How to Cancel or Change an Adore Me Order
Adore Me currently allows approximately 30 minutes after an online order is placed for cancellation.
To cancel:
- Sign in immediately.
- Open Order History.
- Select the new order.
- Use the cancellation button if it is still displayed.
- Save the cancellation confirmation.
To change an address, size, item, payment method or other order detail during the 30-minute window, cancel the order, correct the information and place a new order.
After the cancellation window closes, Adore Me says the warehouse is already processing the order. Customer Care may not be able to stop it.
Adore Me states that a customer who cannot cancel may refuse delivery so that the package is returned to sender, with the refund issued as store credit. Contact Customer Care before relying on this option and obtain written instructions.
Adore Me Returns and Exchanges
Eligible merchandise can generally be returned or exchanged within 30 days after delivery.
Start the request through a web browser:
- Sign in to the Adore Me account.
- Open My Orders.
- Select the applicable order.
- Choose Start Return/Exchange.
- Select each item being returned.
- Choose store credit for an exchange or the original payment method for a return.
- Print the return label.
- Package the merchandise securely.
- Save the tracking number and drop-off receipt.
The Adore Me mobile app does not currently support starting a return or exchange. Use a web browser.
Return Condition Requirements
Returned merchandise should be:
- New and unworn
- Unwashed
- Returned as a complete set when sold as a set
- Returned with the garment tag attached
- Returned with the protective strip intact on panties and swimwear
- Sent using the authorized return label
Adore Me may reject merchandise that was worn, washed, altered, returned without required tags or returned without the sanitary protective strip.
Adore Me Return Fees
- A-List member: No restocking fee on an eligible return
- Non-A-List U.S. customer: A $5.95 restocking fee may be deducted for each returned item
- U.S. exchange: Generally free for eligible items
- Canadian exchange: $10.95 flat-rate charge per exchange order
Adore Me says customers may make up to three exchanges connected with an original purchase.
Final Sale Merchandise
Final sale items generally cannot be returned for a refund.
Certain final sale items may qualify for an exchange for the same product and color in another size while supplies last. The normal return button may not appear for those products, so contact Customer Care.
Adore Me Refund Processing Time
Adore Me says to allow up to 30 days after the returned merchandise reaches its facility for the return request to be processed.
Keep:
- The return authorization
- The prepaid label
- The shipment receipt
- The carrier tracking record
- The refund confirmation
If tracking shows that the return was delivered but no refund appears after the stated processing period, submit a request with the tracking number and delivery date.
Adore Me Exchange Store Credit
When a customer chooses an exchange, Adore Me can provide store credit so the replacement order may be placed before the original merchandise reaches the warehouse.
The original item must still be returned. Failure to send it back can result in an additional charge.
Before using exchange credit:
- Confirm the replacement size and style.
- Confirm whether the credit covers shipping and taxes.
- Return the original item by the deadline.
- Save the return tracking information.
Adore Me Shipping and Tracking
Adore Me normally sends a shipment-confirmation email containing tracking information. Tracking is also available through Order History.
Adore Me currently says:
- Orders normally require one to two business days for warehouse processing.
- Standard delivery varies by destination.
- A-List members receive free U.S. standard shipping on qualifying orders of at least $75.
- Premier members receive free U.S. standard shipping on qualifying orders of at least $50.
- Other U.S. orders generally carry a $5.95 standard-shipping charge.
- Canadian standard shipping generally costs $10.95.
A newly generated label may take up to 24 hours to show carrier movement.
Adore Me Package Is Late, Missing or Returned to Sender
- Review the shipment-confirmation email.
- Open Order History and select Track Package.
- Check whether the carrier reports a delay, delivery attempt or return to sender.
- Confirm the shipping address shown on the order.
- Check the delivery location and ask household members.
- Contact the carrier when a delivery scan appears incorrect.
- Contact Adore Me Customer Care if the package remains missing or is returning to the warehouse.
Do not publish the complete tracking number or delivery address in a review.
Missing, Damaged, Dirty or Incorrect Adore Me Item
Contact Customer Care promptly when:
- An item listed as shipped was missing from the package.
- The wrong color, style or size arrived.
- The product was damaged.
- The product appeared dirty or previously worn.
- Part of a matching set was missing.
- An item went out of stock during processing.
Provide:
- The order number privately
- The affected product name
- A photograph of the product and tag
- A photograph showing the damage, dirt or incorrect item
- A photograph of the packaging when relevant
- The requested resolution
If an item became unavailable during processing, Adore Me may provide a voucher for a replacement. A customer who prefers a refund to the original payment method should contact Customer Care and state that preference.
Adore Me Product Quality or Safety Concern
Adore Me does not publish a general apparel warranty comparable to a manufacturer warranty for an appliance or electronic product. Ordinary defects are handled through Customer Care, returns and exchanges.
For a possible product-safety problem:
- Stop using the item when continued use could cause injury.
- Keep the garment, tags and packaging.
- Record the product name, size, lot or label information and purchase date.
- Photograph the condition without including intimate photographs.
- Contact Adore Me Customer Care.
- Check the U.S. Consumer Product Safety Commission recall database when appropriate.
Do not mail a product to the New York corporate office or the parent-company headquarters unless Adore Me provides written instructions.
How to File an Adore Me Complaint
- Identify the issue. Determine whether it involves an order, shipment, return, refund, store credit, A-List reward, Premier purchase, old VIP charge or former Elite box.
- Gather documentation. Save receipts, order history, tracking, account balances, photographs and support messages.
- Use the chatbot or request form. Written contact creates a record of the issue.
- Call Customer Care. Use 1-800-433-2367 during current telephone hours.
- Request a case number. Keep follow-up communication connected to that case.
- State the requested resolution. Ask for cancellation, replacement, return approval, refund, account correction, credit conversion or a written explanation.
- Request escalation. Ask for supervisory or specialist review when the first response does not resolve the problem.
- Confirm the outcome in writing. Save any promised refund amount, date or replacement information.
Information to Include in an Adore Me Complaint
- Order date
- Order number supplied privately
- Product and size
- Charge date and amount
- Shipment or return tracking
- Date Customer Care was first contacted
- Previous request or case number
- Relevant photographs
- Legacy VIP or Elite program information when applicable
- The exact outcome requested
How to Escalate an Unresolved Adore Me Refund or Billing Complaint
- Reply through the existing Customer Care request.
- Provide the order and charge information securely.
- Provide cancellation, return or delivery confirmation.
- Ask which policy applies to the transaction.
- Ask for the decision and reason in writing.
- Request supervisor review.
- Allow the stated return-processing period when merchandise was mailed back.
- Contact the payment provider if a transaction remains unauthorized or an approved refund does not appear.
Do not use a chargeback as a substitute for returning merchandise that you received and agreed to purchase. A bank dispute should accurately describe what occurred.
Adore Me Company Information
- Company: Adore Me, Inc.
- Parent company: Victoria’s Secret & Co.
- Adore Me principal business address: 401 Broadway, 12th Floor, New York, NY 10013
- Adore Me Customer Care: 1-800-433-2367
- Parent-company world headquarters: Four Limited Parkway, Reynoldsburg, OH 43068
- Parent-company corporate phone: 1-614-577-7000
Victoria’s Secret & Co. acquired Adore Me in December 2022. Adore Me continues to operate as a separate consumer brand with its own website, Customer Care, orders, programs, stores and return procedures.
The New York address is Adore Me’s principal business address. It is not automatically a walk-in return desk or customer-service center.
The Ohio address is the parent company’s world headquarters. It is not the normal location for Adore Me returns, damaged-item claims or refund requests.
For parent-company headquarters information, visit the Victoria’s Secret Corporate Office page.
Adore Me Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows Adore Me with 3.0 out of 5 stars based on five reviews.
The five visible reviews were submitted between January 2016 and March 2018.
Visible review themes include:
- Three reports involving the former VIP monthly-charge program, cancellation or requested refunds
- One report of telephone holds exceeding 20 minutes without reaching a representative
- One request to cancel an order shortly after it was placed
- One reviewer who described the representative as friendly and said a credit was promised
These reviews reflect the individual experiences reported by those customers. Three relate to the former VIP program, which Adore Me ended for U.S. customers on February 28, 2026. They should not be interpreted as evidence that new U.S. VIP monthly charges continue today.
Adore Me Customer Service Frequently Asked Questions
What is the Adore Me customer-service phone number?
Call 1-800-433-2367 for Adore Me Customer Care.
What are Adore Me’s customer-service hours?
Adore Me currently lists telephone support Monday–Friday from 8:30 a.m.–8:30 p.m. Eastern Time.
How do I email Adore Me?
Email help@adoreme.com. Adore Me recommends its chatbot or online request form for faster written assistance.
Did Adore Me discontinue VIP membership?
Yes. The U.S. VIP Membership Program ended on February 28, 2026.
Do I still have to skip the month with Adore Me?
No. U.S. customers no longer have to shop or skip to avoid the former VIP monthly charge.
What happened to my Adore Me VIP store credit?
Adore Me says legacy credits remain in the account under its transition rules and may later convert to non-expiring e-gift cards. Contact Customer Care to confirm the exact status and refund eligibility of a specific credit.
Did Adore Me end the Elite subscription box?
Yes. Adore Me discontinued the Elite subscription-box program effective April 1, 2026, and says there will be no future box charges.
Is Adore Me A-List free?
Yes. A-List is the current free U.S. rewards program.
Does Adore Me Premier renew automatically?
No. Adore Me says the $12.95 Premier program lasts one year and does not automatically renew.
Can I cancel an Adore Me order?
An online order can generally be canceled through Order History during the first 30 minutes after placement.
How long do I have to return an Adore Me order?
Eligible items can generally be returned within 30 days after delivery.
Does Adore Me charge a return fee?
A-List members receive free returns on eligible merchandise. Nonmembers may have a $5.95 restocking fee deducted for each returned item.
Can lingerie and swimwear be returned?
Eligible items must be unworn, unwashed and returned with the garment tag and required sanitary protective strip intact. Final sale restrictions apply.
How long does an Adore Me refund take?
Adore Me says return processing can take up to 30 days after the return reaches its facility. The payment provider may require additional posting time after the refund is issued.
Who owns Adore Me?
Adore Me is owned by Victoria’s Secret & Co.
Where is Adore Me headquartered?
Adore Me’s principal place of business is listed as 401 Broadway, 12th Floor, New York, New York 10013.
Related Lingerie and Fashion Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service contacts, company information, complaint routes, ratings and customer reviews since 2004.
We are an independent consumer-help website and are not owned or operated by Adore Me, Victoria’s Secret & Co., an Adore Me store, shipping carrier, payment processor, rewards program or financial institution.
Our goal is to help consumers identify the correct support route, understand current return and program rules, protect private order and payment information, document complaints and report whether an issue was resolved.
Share Your Adore Me Customer Service Experience
Have you contacted Adore Me about an order, cancellation, shipment, return, exchange, refund, store credit, A-List reward, Premier purchase, former VIP charge or former Elite subscription box?
Leave a review below and explain:
- Whether the purchase was made online or in a store
- Which product or program was involved
- Which support route you used
- Whether a case number was created
- Whether merchandise was returned
- What refund, replacement or account correction was requested
- What response Adore Me provided
- Whether the issue was resolved
Privacy warning: Do not publish complete order numbers, account email addresses, passwords, payment-card or bank-account information, tracking numbers, home addresses, return labels, private sizing measurements, photographs showing intimate areas, private support correspondence or copies of identity documents.
Reviews and comments may be moderated for personally identifiable information, profanity, spam, impersonation, threats and other content that violates the commenting policy.
Page Update Note
This Adore Me customer service page was updated on July 23, 2026, to verify the customer-care number, weekday telephone hours, chatbot, request form and email; replace the outdated West 39th Street address with the current Broadway principal business address; identify Victoria’s Secret & Co. as Adore Me’s parent company; explain the February 2026 end of the U.S. VIP program and April 2026 end of the Elite subscription-box program; add current A-List and Premier information; clarify the 30-minute order-cancellation window, return deadlines, condition requirements, fees, exchange procedures, shipping, damaged merchandise, refunds, billing complaints and escalation; and accurately summarize the five reviews currently visible on CustomerServiceNumbers.com.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Adore Me, Adore Me, Inc., Victoria’s Secret & Co., A-List, Adore Me Premier, the former VIP Membership Program, the former Elite subscription-box program, an Adore Me retail store, shipping carrier, payment provider or financial institution.
This page is provided for informational, complaint and review purposes only. CustomerServiceNumbers.com cannot cancel an order, issue a refund, change an account, convert store credit, award reward points, locate a package, authorize a return, determine whether merchandise was used, investigate a payment or resolve a product-safety issue.
Telephone numbers, hours, addresses, ownership, programs, rewards, prices, shipping thresholds, return deadlines, restocking fees, final sale rules, store-credit terms, refund procedures and corporate relationships can change. Confirm important information through Adore Me, Victoria’s Secret & Co., the customer’s account, the applicable purchase terms, the shipping carrier and the payment provider before taking action.
