Shaklee customer service: Call 800-742-5533 (1-800-SHAKLEE) or email customercare@shaklee.com for U.S. order assistance.
Support information reviewed November 11, 2026. This guide focuses on U.S. customers.
1. Shaklee support hours
The official contact page lists product-order support Monday–Friday, 7 a.m.–5 p.m. Pacific, and Saturday, 7 a.m.–4 p.m. Pacific. On the final day of the month, it lists extended order-support hours from 7 a.m. to midnight Pacific.
2. Choose the right department
Customer Care handles orders, shipping, returns, missing products, and membership questions. For product-ingredient inquiries, email productsupport@shaklee.com. Technical support uses the same main phone number, with published weekday hours of 6 a.m.–7 p.m. Pacific and Saturday hours of 7 a.m.–4 p.m. Pacific.
3. What to have ready
- Member ID or order number, if available.
- Product name and the quantity affected.
- Purchase date and the name of the seller.
- Photos of damaged items or packaging when relevant.
Keep the order confirmation and write down your question before calling. Send personal account information only through a private support channel.
4. Missing or incorrect orders
Compare the confirmation with the items received. Note whether the entire package is missing or only an item within it. Ask Customer Care to confirm the shipment status and next step. Retain packaging while the team reviews damage or packing errors.
5. Returns and recurring orders
Before mailing a return, ask Customer Care for the instructions and eligibility terms that apply to your purchase. For a recurring-order concern, identify the next scheduled shipment and ask whether the change affects future orders, an order already processing, or both. Request confirmation of any cancellation or adjustment.
6. Follow up effectively
Keep the original email thread and reference number. Explain what you previously requested, what response you received, and what still needs attention. If you ordered through a distributor, make that clear so support can identify the transaction.
7. Frequently asked questions
Which number should I use for a missing product?
Call U.S. Customer Care at 800-742-5533 with your order number or member ID.
Where can customers outside the U.S. get help?
The official contact page includes country-specific offices and contact details. Use the section for the country where you purchased.
8. Official Shaklee resources
Visit the contact directory for current department and international details. Product questions and account questions may need different teams.
9. Share your experience
Leave a review describing the support you received and whether the issue was resolved. CustomerServiceNumbers.com is an independent directory, is not affiliated with Shaklee, and cannot process orders or refunds.