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Travelocity

 

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Comments

Date Comment
7/31/2010 I am having a terrible experience with Travelocity as we speak. Have been on hold for about 20 minutes now to try to clear up extra charges that were made on my credit card. This is absurd. DO NOT USE THIS COMPANY, is my advice.
Berry
7/16/2010 My experience of deling with Travelocity is also not satisfactory. They made me wait on telephone endless minutes and while the incompetent staff tried to fumble through any answers to shove me away. Basically, they have extremely restricitve clauses, which are not openly shared before hand. I don't think I can recommend Travelocity to anyone or be a returning customer unless the services and reputation improve.
akm
7/15/2010 I am very disappointed with your customer service. Phone connections are terrible; cannot hear most of what the agent is saying. They dropped my call 3 times, and I still haven't been able to cancel a flight. I tried e-mail to cancel the flight but cannot access the calcultor. Can't you improve your service. Price savings is not enough if customer service is poor. You also sent me 2 e-mail surveys that introduced a virus into my computer.
Marlene
6/21/2010 I used them for a hotel trip and I was charged $61.62 by them and $48.68 by the hotel. Of course when I called Travelocity I got someone that I couldn't understand and read his responses from a book. Then he transferred me where the Customer Service Agent talked to me and determined he needed to speak to his supervisor - I was on hold for 23 minutes. Then his Supervisor came on and put me on hold for 7 more minues and then got on and told me I needed to call the hotel - there is nothing they could do. I told him that I was not at all happy with their customer service and the customer should never be caught in the middle and should never be left short. In this case I was. he stated that the hotel charged me the amount that they charge Travelocity and I shouldn't have seen that. I told him, well I have and I don't feel I should have to pay the larger rate. It was rediculous. I had to keep telling him to repeat himself because I couldn't understand him and I didn't know what a hodle was (fyi - it's a hotel).
KR
4/17/2010 Customer Service leaves a great deal to desire for. Wish there was some one from the USA providing the customer service rather than some one from a foreign destination. Some one who has lived in the USA and understands the culture and customer needs. I am currently on the phone and have been holding for more than half an hour. This is ridiculously long to wait to talk to the customer service. I am having serious second thoughts for using Travelocity again in the future even if it is a good deal.
AAS
8/1/2009 I have used Travelocity before and gotten good service. However, this last experience was the worse I have ever had with a travel company. I spent 8 hours on the phone line with your agents. I was calling from outside of the country and the eight hundred number costed . I am going to the USA because I am sick and I am afraid that my ticket will get canceled and/or worse. My Itinerary ID: XXXXX9999. My telephone number is in the philippine cell: XXX-555-5555. Please don't fail me, my life depends on it.
Earl
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