Kylin TV Customer Service, Billing, Cancellation and Reviews

If you need help with a Kylin TV subscription, billing charge, cancellation, set-top box, streaming problem, account login, package change or technical issue, use Kylin TV’s current customer-service and technical-support channels. Kylin TV remains an active Chinese-language IPTV service with current subscription packages, online account tools and support resources.

Kylin TV, also styled KyLinTV, provides Chinese television channels, video-on-demand programming and related streaming services over an internet connection. The company also offers KyLinVoice internet-based telephone service.

Kylin TV Customer Service

Kylin TV currently publishes 1-877-888-8598 as its toll-free customer-service and technical-support number for North America.

Customers can also email support@kylintv.com. Kylin TV says its online support system can be used for issues including:

• Package tracking
• Plan changes
• Service activation
• Cancellation
• Set-top box upgrades
• Billing problems
• Technical problems

Before contacting support, have the email address or username associated with the account, the affected package and a concise description of the problem available.

Kylin TV Account and Billing Help

Customers can sign in to Kylin TV’s My Account system to review and manage available account information.

Current online account tools include:

• Password reset
• Customer-information updates
• Billing-information updates
• Account statements
• KyLinVoice details

If a payment method expires or a charge is declined, Kylin TV’s Terms of Service allow the company to suspend service or lock an account. Contact Customer Service if a valid payment method has been updated but service remains unavailable.

Disputing a Kylin TV Charge

Kylin TV’s current Terms of Service tell customers to report a disputed statement item within 30 days after notice that the statement is available, or within any longer period required by applicable law.

Billing disputes can be submitted by calling 1-877-888-8598 or emailing support@kylintv.com.

Keep:

• The account statement
• Date and amount of the disputed charge
• Package or VOD information
• Previous cancellation or plan-change confirmation
• Email correspondence
• Any case or reference number

Kylin TV’s Terms specifically recommend retaining proof that a billing dispute was filed.

How to Cancel Kylin TV

Kylin TV’s current U.S. Terms of Service state that subscriptions can be canceled by calling the company. Cancellation generally takes effect on the first day of the next billing cycle.

Call 1-877-888-8598 and ask the representative to confirm:

1. The subscription or package being canceled.
2. The effective cancellation date.
3. Whether an early-cancellation fee applies.
4. Whether a prepaid balance is refundable.
5. Whether rented equipment must be returned.
6. The current return address and deadline.
7. Any final VOD or account charges.

Save the cancellation confirmation, representative information and equipment-return tracking until the account is fully closed.

Kylin TV Cancellation Fees

The amount owed when canceling depends on the subscription type.

• Monthly subscription: Kylin TV’s current terms say it can be canceled at any time.
• Multi-month/fixed-term subscription: An early-cancellation fee may apply for each month remaining in the commitment.
• Prepaid subscription: Kylin TV’s current terms say prepaid subscription fees are not prorated or refunded when the customer terminates before the mandatory subscription period ends.
• Promotional plans: Additional promotion-specific cancellation terms may apply.

For the current set-top-box terms, Kylin TV lists an early-cancellation fee of $12 for each remaining month of an applicable contract commitment. Confirm the amount for your individual subscription before canceling because different service versions and promotions can carry different terms.

Kylin TV Automatic Renewal

Kylin TV subscriptions can renew automatically unless the customer makes the applicable change or cancellation.

Current set-top-box terms state that:

• Monthly subscriptions renew each month.
• Multi-month subscriptions generally move to monthly renewal after the mandatory commitment ends.
• Prepaid base-channel subscriptions can automatically renew annually.

If you do not want another renewal, contact Customer Service before the existing subscription ends rather than simply stopping use of the service.

Kylin TV Set-Top Box Returns

Kylin TV customers who lease a set-top box are required to return the company’s equipment after cancellation.

The current Terms of Service state that leased equipment must generally be returned within 10 business days after termination or cancellation. Customers are responsible for return shipping and should keep the tracking number as evidence that the equipment was returned.

Kylin TV says an equipment deposit can be refunded when leased equipment is returned on time and in good working condition, subject to the account terms.

Kylin TV’s current Contact Us page lists this U.S. equipment-return address:

KyLinTV, Inc.
168 Forest Ave., Suite 100
Locust Valley, NY 11560

Because Kylin TV has published other return addresses in older FAQs and archived site versions, confirm the current destination with Customer Service before shipping equipment.

What Happens If a Kylin TV Set-Top Box Is Not Returned?

Kylin TV’s current terms allow charges when leased equipment is not returned on time, is lost or is damaged beyond the applicable terms.

Possible consequences can include:

• Loss of the equipment deposit
• Additional equipment charges
• Late-payment or collection activity

Use a trackable shipping service and retain the receipt and tracking information until the equipment deposit and final account balance are resolved.

Kylin TV Equipment Warranty

Kylin TV distinguishes between purchased and leased equipment.

For purchased Kylin TV set-top boxes, the current terms provide a one-year limited warranty against qualifying defects in workmanship and materials under normal use.

Kylin TV may choose to repair, replace or refund the purchase price of qualifying defective purchased equipment. A repaired or replacement unit receives the remainder of the original warranty or 90 days of coverage, whichever is longer.

Contact Customer Service before returning defective equipment because an authorization and specific shipping instructions may be required.

Kylin TV Technical Support

For streaming interruptions, connection problems, picture issues or set-top box errors, call 1-877-888-8598.

Before calling, check:

• Whether the home internet connection is working
• Whether other streaming services or websites load normally
• Ethernet or Wi-Fi connection to the Kylin TV device
• Power to the set-top box and television
• Correct HDMI or television input
• Whether the problem affects one channel or the entire service
• Any error message displayed on screen

Do not reset or replace networking equipment unnecessarily before recording the error and checking Kylin TV’s troubleshooting information.

Kylin TV Streaming Devices

Kylin TV currently markets service through its own set-top box and supported internet-connected devices. Its current product pages describe access through devices including PCs, tablets, smartphones and selected Android TV or streaming hardware.

Device compatibility changes over time, particularly for older Smart TV applications. Check the current Kylin TV product page before purchasing a new streaming device specifically for Kylin TV.

Kylin TV Package Changes

Kylin TV permits package changes, although the rules depend on the type of subscription.

Current terms allow many plan changes through Customer Service and may apply changes beginning with a future billing cycle. Fixed-term or prepaid subscriptions can have additional restrictions.

Before changing a package, ask:

• When the new package takes effect
• Whether the price changes immediately
• Whether the contract term resets
• Whether any promotion is lost
• Whether equipment changes are required

Kylin TV Service Suspension

Kylin TV’s current set-top-box terms provide a temporary suspension option for qualifying subscriptions. Service can generally be suspended for one to six months within a 12-month period.

The current published suspension fee is $5 per month. The suspended period does not count toward completion of the underlying subscription commitment.

Ask Customer Service for the start date, end date, fee and effect on your contract before requesting suspension.

KyLinVoice Customer Service

Kylin TV also markets KyLinVoice, an internet-based home-phone service. The current North American customer-service route is 1-877-888-8598.

KyLinVoice issues can include:

• Billing
• Plan changes
• Telephone-number porting
• Phone-adapter problems
• Cancellation
• Equipment returns

If transferring an existing telephone number to KyLinVoice, do not cancel the existing carrier before the number-port process has successfully completed.

About Kylin TV

Kylin TV is an internet television service focused primarily on Chinese-language programming for audiences outside China. The company’s current site offers live channels and video-on-demand programming from mainland China, Hong Kong and Taiwan.

Kylin TV’s current package page continues to offer subscription ordering, confirming that the service remains active rather than being a discontinued legacy brand.

The current U.S. Contact Us page identifies:

KyLinTV, Inc.
168 Forest Ave., Suite 100
Locust Valley, NY 11560

Older directories may show addresses in Connecticut, Plainview, College Point or other New York locations. Use the address published on Kylin TV’s current Contact Us page for present-day corporate information and confirm a return destination before mailing equipment.

How to Escalate a Kylin TV Complaint

1. Call 1-877-888-8598 or email support@kylintv.com.
2. Identify whether the problem involves billing, cancellation, streaming, equipment or another issue.
3. Keep account statements, transaction dates and screenshots of any technical error.
4. Ask for a case or reference number when available.
5. For a billing dispute, submit it promptly and retain proof that it was reported.
6. For cancellation, confirm the effective date, final charges and equipment obligations.
7. For equipment returns, use tracking and keep the shipping receipt.
8. Follow up using the existing case information if the promised resolution does not occur.

CustomerServiceNumbers.com cannot access a Kylin TV account, cancel a subscription, reverse a charge, change programming, troubleshoot a set-top box remotely or refund an equipment deposit.

Kylin TV Customer Reviews and Complaints

CustomerServiceNumbers.com currently displays a 0 out of 5 rating for Kylin TV based on 0 submitted reviews.

Because there are no visible customer reviews on this page yet, there is not enough CSN review data to identify positive or negative customer-service trends. The displayed zero is not an earned zero-star rating.

If you have contacted Kylin TV, leave a review below describing whether the issue involved billing, cancellation, streaming, programming, technical support, equipment or another service problem, the support route used, response time and whether the issue was resolved.

Do not publish passwords, account statements, complete billing information, equipment identifiers, telephone records or other sensitive information.

Related TV and Streaming Customer Service Pages

• DISH customer service, billing and television support
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• Sling TV customer service, billing and cancellation
• YouTube TV customer service, billing and streaming support

Frequently Asked Questions

What is the Kylin TV customer service phone number?

Call Kylin TV customer service and technical support at 1-877-888-8598.

What is the Kylin TV sales phone number?

Kylin TV currently publishes 1-888-591-2953 for U.S. sales.

What are Kylin TV customer service hours?

Kylin TV’s current Contact Us page lists Eastern-time customer service Monday-Friday from 10:00 a.m.-10:00 p.m. and Saturday from 5:00 p.m.-10:00 p.m.

What is the Kylin TV customer service email?

Email support@kylintv.com.

Is Kylin TV still in business?

Yes. Kylin TV’s current website remains active with subscription packages, ordering links, account-management tools and current customer-service contacts.

How do I cancel Kylin TV?

Kylin TV’s current Terms of Service instruct customers to cancel by calling Customer Service. Cancellation generally becomes effective on the first day of the next billing cycle.

Does Kylin TV charge an early cancellation fee?

It can. Current set-top-box terms list $12 for each month remaining on an applicable fixed-term commitment. Monthly plans can be canceled at any time, while prepaid subscriptions generally are not prorated or refunded after early termination.

Does Kylin TV automatically renew?

Yes, depending on the plan. Monthly subscriptions renew monthly, multi-month subscriptions can convert to monthly renewal after the commitment, and prepaid base-channel subscriptions can renew annually unless changed or canceled according to the terms.

How do I return a Kylin TV set-top box?

Cancel the service first and confirm the current return instructions. Current terms generally require leased equipment to be returned within 10 business days, with tracking retained as proof of shipment.

What is the current Kylin TV return address?

Kylin TV’s current U.S. Contact Us page lists 168 Forest Ave., Suite 100, Locust Valley, NY 11560 for U.S. set-top box, phone and adapter returns. Confirm the destination before shipping because older Kylin TV pages list other addresses.

Can I dispute a Kylin TV charge?

Yes. Current Terms of Service instruct customers to report disputed statement items promptly and currently specify a 30-day dispute period, subject to applicable law. Call 1-877-888-8598 or email Customer Service and keep proof of the dispute.

Where is Kylin TV headquartered?

Kylin TV’s current Contact Us page lists KyLinTV, Inc. at 168 Forest Ave., Suite 100, Locust Valley, NY 11560.

Is CustomerServiceNumbers.com affiliated with Kylin TV?

No. CustomerServiceNumbers.com is an independent customer-service information and review website. It cannot access Kylin TV accounts, cancel subscriptions, issue credits, change programming or process equipment returns.

Why Trust This Kylin TV Contact Guide?

The current customer-service, technical-support and sales numbers, email, support hours, headquarters, equipment-return information, cancellation rules, billing-dispute terms and subscription status on this page were checked against current Kylin TV resources. The live CSN rating and visible review count were also checked directly on this page.

Share your experience: If you contacted Kylin TV about billing, cancellation, a set-top box, streaming problem, subscription, package change or technical support, leave a review below describing the support route, response time and resolution. Keep account, payment and equipment information private.

Disclaimer: CustomerServiceNumbers.com is not affiliated with KyLinTV, Inc., KyLinTV Global, DISH, Fubo, Sling TV or YouTube TV. This page provides independent customer-service information and a place for consumers to share firsthand reviews. Kylin TV does not provide customer support through this website.