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Verizon FiOS

 

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Telephone Number

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1-888-553-1555 Say "agent" at each prompt, ignoring messages. No callback after hours
 
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Comments

Date Comment
7/30/2010 My service in WA state. I have been charged $261.53 during 2 consecutive months for unreturned equipment that has in fact been returned to Verizon. I've been told that the credits were issued to my account a month ago, they have not been. I've tried to call verizon fios on 3 occasions to resolve this matter, after they lied about the credits, and each time I've been on hold for over 22 minutes and have never been able to speak to a person. I'm currently trying to charge back the excess charges through my credit card company since I'm using all of my Verizon cell phone minutes sitting on hold. I've had even worse telephone service with Verizon home phone service in CA 2 years ago. They wouldn't answer calls if you selected the option to close your act. Over 40 minutes on hold and they won't answer, repeatedly. I had to send a certified letter to their corporate office in FL to have the service cancelled and they tried to take me to collections! I had a return receipt to prove they had gotten notification of cancellation. As soon as I get this resolved, I'll cancel my service and never deal with them again. Verizon wireless has always been helpful. They are totally different divisions.
Nicole
7/30/2010 Worst experience I've ever had. Continued to screw even the simplest things up. My internet went down, email went down and when they went to fix it, everything was back to square one. If you want to spend countless hours of frustration speaking to a computer then to get people on the phone that direct you to other incompetent people that will absolutley have you screaming when you get off the phone, The Fios is diffinetly the right choice - WISH I NEVER HAD TO DEAL WITH VERIZON AGAIN!! - AND AS FAR A FIOS, NO REAL IMPROVEMENT OF SPEED AND THEY ABSOLUTLEY SUCK!!!!!
Scott
7/29/2010 I agree! I should not have changed from Cablevision (although, it's the lesser of two evils). I've been trying to pay my bill on line which I always do and have been getting an error message -- this morning I called from work -- I was on the phone for two hours until finally someone told me that they've been having trouble with on-line bill pay for a week -- I spoke to 4 representatives and not one could have relayed this simple message. I'm going to change as soon as possible!!!!! And when we first had it installed we went away for a week's vacation. Our 'dog sitter' told us that we had no service -- I called them hoping for some sort of call back or compensation -- zilch!!!!!
rere
7/29/2010 i should of stsayed with comcast
jay
7/28/2010 omg...verizon is the devil. I hate them...and their customer service is the about the worst ever. I want cablevision back. I've been on hold for over 30 minutes.. ONce they accidentally cut of my cable... I spoke to a different representative for 5 days.. each telling me that the cable would return the next day..and nothing. Even their automated service sucks...ok I get it when the service doesn't understand my voice.. but when it doesn't understand me pressing the damn number keys.. what the hell. all these express codes...and address codes.. a big waste of time.
optimum it is
7/26/2010 We love our Verizon FIOS service. We had problems when we moved, I called in advanced and arranged the installation. Then on my installation day nobody showed up. I called and the person who took my order didn't "Save" it so I had to wait 5 days for any phone/ internet/ tv service! But the customer service rep I spoke with was WONDERFUL- she took me from a really angry customer to a satisfied customer because she didn't patronize, she did everything she could, and even got us a credit for our trouble. However, now our new TV service has several channels (like National Geographic, Style, and more) that we used to get, that say "you do not subscribe to this channel". It says press OK to subscribe, and when I do it just tells me to call customer service! So I'm on the phone now waiting to figure out what on earth is going on. Hoping it's just a setting they can fix because I should be getting the same channels I used to get.
wendallyn
7/26/2010 We have been trying to obtain a $500+ refund due to a duplicate payment to Verizon. After long long wait I get a nice person who states she will process the refund. Results are just a bunch of liars. Sweet talk about service and no resutls. Under these conditions of very bad service and lie upon lie the refund as they say IS IN THE MAIL AND I WILL RESPECT YOU IN THE MORNING we can not recommend VERIZON BAD SERVICE TO ANYONE. GENE
GeneO
7/25/2010 I would not recommed this service to any one, We have lost two days pay because they never showed up there customer service need to be trained better, you get no were with them! Not a happy coustomer at all!
Kathy
7/18/2010 I'm surprised at all the negative comments. I have 4 Verizon cell phones, 3 residential and 1 business landlines and DSL. Although I have had problems with DSL and phone service occasionally due to antiquated outside wiring, whenever I call I get polite, efficient service. I've never experienced rudeness. I even had one tech person who came out give me a direct number to a dispatcher if I needed service in a hurry. Fortunately I never had to use it. I am currently looking to hook into FIOS. I'll see if anything changes but from past experience I will be surprised if it does.
Ralph
7/17/2010 I have been with Verizon for over 4 years. They got a little expensive so I went to Brighthouse --- I am changing back. Verizon fio - has better quality --- THE CHANNELS ON IN ORDER --- have more channels and they reduced my rate for 2 years to 79$ for the bundle along with giving me Showtime package, home media dvr ext for 1 year free for $105 including tax. Though I've heard their customer service is a bit rough -- I haven't had a problem with them at all.
Gean
7/16/2010 Signed up for fios internet and tv. They screwed the order up so bad, that they tried to install new service at our old address - not our old place, but the one before that! We spent more than 20 hours on the phone with Verizon. They are incredibily screwed up. They also sent a new router, when I explained that there was a 'fail' light on at the telco box. Incredibily stupid people there. The ones who are good, just get handicapped by the system. I would rather spend all day at DMV than deal with FIOS again!
Tom
7/14/2010 yall suck worst company eva neva gettin involved wit yall lames again an i thought mel gibson was the bad guy...yall hitler worshippin people and yall ancestors are all nazis lolsz nosa but yall company really sucks though like really really bad
pebbllemonsta
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