Verizon FiOS Phone Number



 

Description


Verizon FiOSĀ® Customer Service Phone Number:

1-888-553-1555


Calling Verizon Fios Customer Service Department
Verizon Fios is Verizon's bundled broadband package. The package includes broadband dsl internet service, digital voice phone service and hd television service. Fios is now available with Quantum, their new super-fast internet package. Fios and Quantam are avaliable in limited areas, so check with the company by calling their sales line to see if Fios is available in your area.

Fios Hours

Verizon's Fios customer service hours are 8 am to 9 pm. Monday through Friday and 9 am to 5 pm on Saturday.

More Fios Customer Phone Numbers
Fios Internet and TV: 1-800-837-4966
Residential Phone: 1-800-837-4966
TTY: 1-800-974-6006
Online Support: 1-866-326-7937
Payment Information: 1-800-698-3545

Fios Address Information Verizon General Mailbox
P.O. Box 6000
Hayden, Idaho 83835 USA

Or
Verizon Payment Center
P.O. Box 920041
Dallas, Texas 75392 USA
Please check your statement, because billing addresses may have changed.

Verizon Fios Online Website
You can visit Verizon's Fios Website at VerizonFios.com
for more information about availability, features, and prices. Also, on the Fios account page you can login to make payments, change service or get online help and support.

Customer Service Email
Verizon does not publish customer service email addresses. However they do offer a contact us page, where you can submit your customer service issues through a form. You can access that form through this link. Verizon Fios Help and Support Email

Social Media
Verizon Fios is a very progressive company and they maintain several social media accounts. Verizon updates these accounts very frequently. They use social media to , offer promotions, show commercials, offer contests to highlight their brand. Also, they will handle difficult customer service issues using social media. Links to The Verizon Fios social media accounts are listed below.

Fios on Facebook
Fios on Twitter
Fios on Youtube

Hints to Reach a Live Person
To reach a life person at Verizon Fios customer service, call their custome service phone number and then just do not say anything or push any buttons. Eventually, you will be connected to a live person at Verizon.

Customer Service Review
Verizon Fios customer service is about average for a communications company. They offer customer service through a their phone numbers, email and social media. They show all of their contact information on their website and they make their phone numbers fairly easy to find.
However, they are not perfect and they do make mistakes. Please review and rate your customer service experience with Verizon Fios below.

Phone Number

PhoneHint
1-888-553-1555Say "agent" at each prompt, ignoring messages. No callback after hours
 

Comments

 out of   based on 678 reviews.
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Date Rating Comment
9/25/2016 Verizon FiOS - Some of my channels are not coming through on my
Some of my channels are not coming through on my set-top box. My cheap adapter box does have the missing channels. It is now 8:30 PM on Saturday night(9/24/16) and I have been on hold for one hour and 43 minutes.
THis after giving up on Friday night after I tried initialising the box twice.

HowardRead More
8/20/2016 Verizon FiOS - I think Verizon is an example of total
I think Verizon is an example of total inefficiency when it come s to customer service. Our house phone has been out of order for 4 days and I have waited for a technician for 3 full days with each day getting wrong information about time of day and wrong days and no shows.

Heads should roll in this company. When my current plan has expired I have to think seriously about changing provider for computer, phone and tv, Unacceptable service!

PhyllisRead More
8/3/2016 Verizon FiOS - This is THE worst example of Customer Service I've
This is THE worst example of Customer Service I've ever seen. After my husband spent 1 1/2 hours on the phone we were told that a technician would be here TODAY, AUGUST 3RD between 1 and 5. Of course, they did not show and when we called to complain they had no record of the call!!

After spending ANOTHER 1 1/2 hours on the phone today we were told they can't get someone here until FRIDAY!
Again, they said between 1 and 5. This problem should have been handled IMMEDIATELY TONIGHT. This is NOT the way to treat your customers.

I would expect some kind of credit on my bill as an apology for such bad Customer Service. We are paying a lot of money to you every month and I expect to have my service work.

ElaineRead More
7/21/2016 Verizon FiOS - Customer service very very very poor
Customer service very very very poor

williamRead More
6/21/2016 Verizon FiOS - actually the stars should be MINUS 5! you have
actually the stars should be MINUS 5! you have no cs. as a communications co u are atrocious! u don't communicate. all you do idss randomly send out bills ans as a 800lb gorilla, u threaten to destroy credit ratings for non-payment. u don't even try to understand problems-just assumje custer is afu , when it is really u who is afu.
chyat does not operate , nor does email to u only voice !

kenRead More
6/21/2016 Verizon FiOS - Very bad customer service. Have to wait more than
Very bad customer service. Have to wait more than 10 minutes and still not connected

GreeneRead More
4/29/2016 Verizon FiOS - fios service is not working on one television-
fios service is not working on one television- out of service for the week

edRead More
4/29/2016 Verizon FiOS - installer called and said he would be here at10 it
installer called and said he would be here at10 it is now 12 and the ahole still not here your svc stinks i wouldnt recommend fios to a dog

carol leahyRead More
4/25/2016 Verizon FiOS - 10 minute hold , my issue was still not addressed.
10 minute hold , my issue was still not addressed.

Michael Read More
4/12/2016 Verizon FiOS - I ordered fios in march its april 12 instalation
I ordered fios in march its april 12 instalation date no one came horrible service verizon and horrible start for frontier for not taking over the proper way this will go on facebook and ttust me you will lose 20+ custumers

johnny Read More
4/8/2016 Verizon FiOS - Worst service. Switching back to Cablevision!
Worst service. Switching back to Cablevision! From day one, Verizon, nothing but an ass-ache! Rip/off

DJRRead More
3/28/2016 Verizon FiOS - FIOS nightmare after calling in Sept 15 to inquire
FIOS nightmare after calling in Sept 15 to inquire about adding a few sports channels. I was offered a $12 upgrade with a $5 discount for the first 12 mos. My next bill increased $65, have been on the phone with them 6-7 times, each time the rep supposedly corrected the problem. Next month It starts over again, been doing this for 4 months now, an hour, usually more each event. Can't be handled in the store, in-person; tried that 4 times. I'm so sick of this's company. Customer service is the worst I ever dealt with.

SteveRead More
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