Verizon FiOS Phone Number



Verizon FiOSĀ® Customer Service Phone Number:


Calling Verizon Fios Customer Service Department
Verizon Fios is Verizon's bundled broadband package. The package includes broadband dsl internet service, digital voice phone service and hd television service. Fios is now available with Quantum, their new super-fast internet package. Fios and Quantam are avaliable in limited areas, so check with the company by calling their sales line to see if Fios is available in your area.

Fios Hours

Verizon's Fios customer service hours are 8 am to 9 pm. Monday through Friday and 9 am to 5 pm on Saturday.

More Fios Customer Phone Numbers
Fios Internet and TV: 1-800-837-4966
Residential Phone: 1-800-837-4966
TTY: 1-800-974-6006
Online Support: 1-866-326-7937
Payment Information: 1-800-698-3545

Fios Address Information Verizon General Mailbox
P.O. Box 6000
Hayden, Idaho 83835 USA

Verizon Payment Center
P.O. Box 920041
Dallas, Texas 75392 USA
Please check your statement, because billing addresses may have changed.

Verizon Fios Online Website
You can visit Verizon's Fios Website at
for more information about availability, features, and prices. Also, on the Fios account page you can login to make payments, change service or get online help and support.

Customer Service Email
Verizon does not publish customer service email addresses. However they do offer a contact us page, where you can submit your customer service issues through a form. You can access that form through this link. Verizon Fios Help and Support Email

Social Media
Verizon Fios is a very progressive company and they maintain several social media accounts. Verizon updates these accounts very frequently. They use social media to , offer promotions, show commercials, offer contests to highlight their brand. Also, they will handle difficult customer service issues using social media. Links to The Verizon Fios social media accounts are listed below.

Fios on Facebook
Fios on Twitter
Fios on Youtube

Hints to Reach a Live Person
To reach a life person at Verizon Fios customer service, call their custome service phone number and then just do not say anything or push any buttons. Eventually, you will be connected to a live person at Verizon.

Customer Service Review
Verizon Fios customer service is about average for a communications company. They offer customer service through a their phone numbers, email and social media. They show all of their contact information on their website and they make their phone numbers fairly easy to find.
However, they are not perfect and they do make mistakes. Please review and rate your customer service experience with Verizon Fios below.

Phone Number

1-888-553-1555Say "agent" at each prompt, ignoring messages. No callback after hours


 out of   based on 686 reviews.
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Date Rating Comment
5/25/2017 Verizon FiOS - Wow. You set the bar so low for customer service
Wow. You set the bar so low for customer service these days and yet time and again verizon manages to get under it. Getting a live person on the phone in under an hour AND getting someone that speaks english as a primary language is virtually impossible. If they actually help you it's like hitting the lottery. Why do I stay with them? it's the only option I have. Once I get another option SEE YA!!!!!!!

JohnRead More
5/23/2017 Verizon FiOS - Inexplicably all of telephone lines, we have
Inexplicably all of telephone lines, we have three, went dead - no dial tones. Fortunately we have cell phones so we could call back but who knows how many or which calls we missed while the service was "out"

Took awhile to get the customer service number. The website had me going in circles. I finally googled FIOS phone customer service phone number and after sorting through a number of sites which just took me back to the Verizon web page(s) I for a number.

When I finally located a number I called it. I got a computer helper which was trying to walk me through a repair. To my frustration it was a time consuming waste of time

Finally it dawned on me to just press "0" in the hope it would get me to a person. It took an eternity to get to speak with someone - I kept getting messages that all personnel were busy and I had to wait what seemed like an eternity.

I finally got through to a person and while she seemed nice enough and willing to help, I needed an interpreter. English was clearly not her first language and to compound matters she muffled her words. When I asked if I could speak to another as I couldn't understand her, the call got disconnected.

I called back and this time when I got the computer "rep" I immediately pressed "O" and got through to an extension for live reps. After 20 minutes of holding on I finally got through to another rep. Eventually it was recognized that they could not restore service without a service call.

RobbyRead More
5/1/2017 Verizon FiOS - Besides not being able to get through to an
Besides not being able to get through to an operator for over 1 hour, when I finally did could not understand her. She was from the Phillipines and her English was a horror. Never got what I wanted to find out and when she saw how frustrated I was she hung up on me. I cannot get through again. They say waiting time is at least 45 minutes
I am calling the FCC and see if the can help me

GloriaRead More
4/26/2017 Verizon FiOS - Very difficult to speak to a human person!
Very difficult to speak to a human person!

Affie MomRead More
4/22/2017 Verizon FiOS - I have waited over an hour to speak to a fios

I have waited over an hour to speak to a fios technician. I have nothing but problems with Verizon and have reported them to the FCc. I don't know how they get away with treating customers as fools I will drop Verizon the day the fios contract they forced me into because of costs ends. They should be brought up on charges for failing to provide service as they are an approved monopoly

MaryRead More
1/30/2017 Verizon FiOS - It is a joke to try and get to a real person,
It is a joke to try and get to a real person,

RobertRead More
1/6/2017 Verizon FiOS - horrible customer service
horrible customer service

jillRead More
10/11/2016 Verizon FiOS - I had subscribed to Fios last week Wednesday and
I had subscribed to Fios last week Wednesday and the install was this past Saturday and to no avail in couldn't be installed because the assholes didn't wire the an entire line in my building!!!! It's now Tuesday and no answer when this we be corrected. I am going to cancel this shit and go back to Optimum. This is very and to think we must pay to have a TV signal. I miss the good ole days when you didn't need a fucking cable subscription. Our government sucks.

MikeRead More
9/25/2016 Verizon FiOS - Some of my channels are not coming through on my
Some of my channels are not coming through on my set-top box. My cheap adapter box does have the missing channels. It is now 8:30 PM on Saturday night(9/24/16) and I have been on hold for one hour and 43 minutes.
THis after giving up on Friday night after I tried initialising the box twice.

HowardRead More
8/20/2016 Verizon FiOS - I think Verizon is an example of total
I think Verizon is an example of total inefficiency when it come s to customer service. Our house phone has been out of order for 4 days and I have waited for a technician for 3 full days with each day getting wrong information about time of day and wrong days and no shows.

Heads should roll in this company. When my current plan has expired I have to think seriously about changing provider for computer, phone and tv, Unacceptable service!

PhyllisRead More
8/3/2016 Verizon FiOS - This is THE worst example of Customer Service I've
This is THE worst example of Customer Service I've ever seen. After my husband spent 1 1/2 hours on the phone we were told that a technician would be here TODAY, AUGUST 3RD between 1 and 5. Of course, they did not show and when we called to complain they had no record of the call!!

After spending ANOTHER 1 1/2 hours on the phone today we were told they can't get someone here until FRIDAY!
Again, they said between 1 and 5. This problem should have been handled IMMEDIATELY TONIGHT. This is NOT the way to treat your customers.

I would expect some kind of credit on my bill as an apology for such bad Customer Service. We are paying a lot of money to you every month and I expect to have my service work.

ElaineRead More
7/21/2016 Verizon FiOS - Customer service very very very poor
Customer service very very very poor

williamRead More
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