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att uverse

 

Description

AT&T's U-Verse provides Wireless, DSL, Internet, Digital TV and Phone in one package.

ATT UVERSE USA Corporate Office Headquarters HQ Address:
208 S. Akard St.
Dallas, TX 75202
Corporate Phone Number: 1-210-821-4105

Call 1-800-288-2020 for assistance, including 24 x 7 technical support. When prompted, say: Order U-verse Service, Billing, or U-verse Technical Support. TTY users may call 1-800-855-2880 and enter "Uverse" when prompted. Support Tips - Please have the following information when you call us so that we can help you faster: Home phone number, Member ID (AT&T mail address), or 9-digit Billing Account Number associated with U-verse AT&T U-verse four-digit security passcode - this is required to complete your AT&T U-verse installation, perform personal account functions, or receive technical support Modem operating system (Windows Vista®, Windows® XP, MAC OS X®, etc.)



 

Telephone Number

Phone Hint
1-800-288-2020 Say Uverse service, billing or technical support
 
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Comments

Date Comment
5/21/2012 lutely horrible! I have been fighting this company for 6 months over them not giving me my package rates that I signed up for (which I have documents to prove my order) I began my calls 1 month after my service began and was promised it would be corrected, which I was told could take a month our so. Come March and it is still not corrected so I called again, was told they would start An investation and to keep service i would have to pay almost $200 over what i was supposed to and it would be credited back. Which i regretfully paid. Now May And no corrections have been made and again they need to do another investigation. I have spent about 10 hours on the phone with many agents, I have been hung up on at least 6 times. They have confirmed there investigation showed that I have not receive the promotional rates that I should have. Yet they want me to pay the $400 due for the extra charges over my ordered rates, which they then say they will credit me back. How does that work, you screw up my account and you make me pay for it? I think not. Even The billing Manager said he was unable to correct The Account. As of now I don't even owe a full month of service. TERRIBLE! Avoid like the plague. I oversee Service Providers and the customer service they provide and I have heard some terrible stories. This Company tops the cake!
Littleseashelly
5/21/2012 I don't want to add a 'comment' - I would like service. My bill is going up monthly and service is less than consistent.
Sandy
5/21/2012 They hasselled me for a WHOLE YEAR before I cancelled all my services with them. After that a third party dealer signed me into a bundle deal with them for internet service and other services with other providers. He suckered me, into a 2 YEAR contract with them. Last thing I wanted. Now I still have issues with them because of HACKING FISHING AND SPAM!!! All because I cancelled in the first place and got suckered into resigning with them. At&T gave me BOGUS internet addresses to solve my issues, and this is not the first time. They have come to my home repeatedly with the pretense of solving the issues, and it did nothing with me.
thahbia
5/21/2012 I was on the phone yesterday for a one hour with four different people and then eventually was sent to a department that was closed. Called back today, transferred to 3 different people and was disconnected after the forth. Calling back again...
HL
5/17/2012 I was with DirecTV since 1997 amd last year 2011 I shut down with them and went with AT&T Uverse. Well I am back with DirectTV. While I enjoyed the format and packages offered with Uverse, the technical issues with the service are bad. 5 times in a year I had issues once replacing the reciever box. Yesterday I went back to DirectTV. I thought about it and when I was with DirectTV (1997) mind you, no issues!
Geo
5/16/2012 I ordered Uverse tv on May 14, 2012 on the internet they said I would have to set up automatic bill pay to receive the service so I did the order summary stated 0.00 one time charge and 0.00 due at the time. Well on 5/15/2012 I find out they charged my card 449.00 and when I called to canceled was told not to cancel they would resolve the issue and put the money back on the card, well a day later they tell me they will have to cancel my service because they need a 449.00 one time charge. I will definitely be calling the corporate office on this matter! Never again!
Shon
5/16/2012 I was on the phone yesterday for a half-hour with four different people and then finally I got disconnected. Sounds like a lot of others. Since I can't seem to cancel my service on this site, I will do it by phone today if they don't cut me off. In that case I will follow up with a letter.
larry
5/14/2012 ATT installed service at our home in the month of 01/2011. Since then, we have had service tech's out at least 10 times to fix internet connection problems; the most recent one was last month. The rep last month spent over 9 hours at the house reinstalling service, since the modem was installed in the wrong place. We were told there would not be any more problems, but this was not true. We have continued to have problems with internet connectivity, so another rep had to come out today. This rep advised me there is a wiring problem, which they should have caught the last 10 times they have been out here, and now they want to charge me for a trip fee and for the wire change. The rep spoke to his supervisor, who refused to waive the fees despite knowing that they should have caught the problem. So what did I have to do? I spoke to the supervisor--Brett Sayer--and had to threaten to turn ATT Uverse into the FTC, FCC, Attorney General of Texas, and the BBB if they tried to charge me; the reason why I know I could file these reports is because they should have caught the problem well over a year ago, and they know I would have never signed up for service with them if there was going to be problems like this. In addition, it is essentially as if they are pulling bait and switch; they state that service can be provided with no additional installation charges at the time of installation, but they end up attempting to fix and charge for the problem later. Why? Because they know once you have signed up that you are stuck in a contract with them for at least a year and they can screw you with fees afterwards. So needless to say Brett waived the fee (which I shouldn't need to rant and rave to get something like that done), and then he got mad at his rep for giving me the phone. ATT is awful.Go with another provider if you can.
Christina
5/10/2012 We had Uverse for 5 years at our house. When we purchased our new home, we had to get DirectTV (fine, no problem), BUT! we have to have U-verse internet, GOOD LUCK!! They have cancelled our order 9 NINE! times, I wasted 3 whole days on the phone with them, still nothing is resolved! I don't think we are asking for a lot - just a service we ordered and are willing to pay for....Over one week now and being passed around from department to department is OLD!! I wish we had another option...
Kim
5/8/2012 I have had U-verse since the beginning of the year and the biggest problem I have is that my cable box loses it's signal at least once a day. It seems to happen more often when it's hot outside. I definitely plan on switching back to Comcast when my contract is up.
Cat
5/8/2012 Superfluous, you may have won the JD Powers award 4 years in a row, but getting to your customer service is a headache. You may finally get someone, then they hang up on you, or you have the language barrier. I knew a person who was a rep for them, that was their policy, cancellations counted against you, so you just transferred people until you lost them. Picture is good, no question, prices?, to high. I am looking for a substitute.
hootowl
5/7/2012 I have had UVerse since it came to my area about 5 yrs ago. There have been some problems but the customer service used to be very good. They have definately slacked off a bit since when you call, you get someone 'not in the United States'. The language barrier is a bit tricky. I can live with it. However what is tap dancing on my last nerve is the game we have to play on the cost. I also started out at less than $100 per month for TV, internet, and phone. Eventually it made it up to $160 a month. Thats when I learned to play the 'game'. I call, get some promotion, and everything is good for the length of the promotion until it is over and I have to call again. I have since dropped the phone. I see all these great promotional prices on TV, I think ATT should acknowledge its existing customers with better deals and not make us work for it!
Debe
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