Aldi Customer Service – Complaints And Reviews

I would like to know why I can not find the ricotta cheese in any of your stores any more?

I shop at the new Brattleboro store at least once a week. I am generally satisfied with the service and prices. Last week they stopped selling gallons of fat-free milk,& the manager said that the only thing I could do was complain to ALDI by email because the fat-free gallons were not selling well. Yesterday, when I went to the store, they had a large volume of 1% gallons at 50 cents. It seems that someone there, or in corporate headquarters, has not figured out which product isn’t selling well.

This is also my first complaint with Aldi’s. I am a frequent shopper of the Sumter, SC store and was extremely satisfied with shopping there until the other day when the cashier embarrassed me. She had just opened her line up and of course, the conveyor belt is going to be empty. I started putting my groceries on the conveyor belt and the lady behind me started putting hers up there too. The cashier did tell her to let me finish putting mine up there first. I had to stop what I was doing and let the lady behind me get her groceries because they were getting mixed up with mine. So anyway, I proceeded to put my groceries on the conveyer and I guess I wasn’t putting them fast enough for the cashier because she came around to my buggy and pretty much pushed me out of the way and started putting “MY” groceries up there. She didn’t say anything at all. I was so embarrassed because she took over my shopping cart and I was just standing there. I was MAD and EMBARRASSED. Customers were looking like “WOW”. I told her I could get them myself. I cannot believe this!! I felt like I was on a production line and wasn’t fast enough or something. I just don’t understand why she couldn’t just simply ask if I wanted some help. I DID NOT NEED ANY HELP!!!! What is wrong with her that she would make a customer feel like that? Anyway, I’m not sure but I do think the manager told her to. I tried calling the store to speak to the manager but I could not find a phone number. I think the conveyor belts need to be shortened and not so long and I think some people need a class or two in Customer Service. I don’t know if I will come back!!!