If you need help with an ASICS order, shipment, return, refund, defective shoe, warranty claim, store purchase, sizing question, OneASICS account, gift card or customer-service complaint, start with the support route responsible for that issue. ASICS provides telephone support, online order tracking, return tools, a warranty form and store assistance for U.S. customers.
Order and product problems may involve order numbers, tracking records, payment details, receipts and product photographs. Contact ASICS directly and do not post private account, order or payment information in a public review.
ASICS Customer Service Phone Number and Contact Information
- ASICS Customer Service Phone Number: 1-855-233-3120
- Customer Care Hours: 24 hours a day, 7 days a week; holiday exceptions may apply
- Customer Service Email: CustomerCare-US@ASICS.com
- Help Center: ASICS Help Center
- Order Status: Track an ASICS Order
- Returns: Start or Review an ASICS Return
- Warranty Claims: ASICS Warranty Form
- Store Locator: Find an ASICS Store
- U.S. Corporate Address: ASICS America Corporation, 7755 Irvine Center Drive, Suite 400, Irvine, CA 92618
- Official Website: ASICS.com
The customer-service number is the best starting point for ordinary consumer questions. The corporate address is secondary and should not be used as a merchandise-return address unless ASICS specifically instructs you to mail something there.
Choose the Correct ASICS Support Route
Online Orders, Shipping and Missing Packages
Use the ASICS order-search page first to check an online order. Call Customer Care if an order is delayed, marked delivered but missing, damaged in transit, incomplete or contains the wrong product.
ASICS currently states that online orders ordinarily require one to two business days of processing before shipment. Standard Ground delivery is listed as four to seven business days after processing, while faster methods may be offered for an additional charge. Delivery dates and shipping charges shown during checkout should control for the individual order.
Order Cancellations and Changes
ASICS says an ordinary online order can only be canceled within 15 minutes after it is placed. If the cancellation option is no longer available, the customer may need to wait for delivery and use the applicable return process.
Contact ASICS immediately if the shipping address, size, color, quantity or payment information is incorrect. ASICS may not be able to modify an order once processing has started.
Returns, Exchanges and Refunds
ASICS currently accepts eligible merchandise in its original condition within 90 calendar days of purchase. Returned products must generally be unworn, unwashed and unaltered, with the original packaging and tags attached.
- Non-OneASICS members returning an online purchase by mail currently have a $4.99 return-shipping fee deducted from the refund.
- OneASICS members receive free returns on qualifying future purchases.
- Eligible merchandise can be returned free to a U.S. ASICS store with proof of purchase.
- Keep the return confirmation, carrier receipt and tracking information until the refund appears.
- Review the official return policy for exclusions, special merchandise and exchange instructions.
If a return was delivered but the refund has not appeared, contact ASICS with the original order number, return tracking number, delivery date and payment method ready. Do not include a complete payment-card number in an email or public review.
Defective Shoes and Warranty Claims
For a suspected manufacturing defect, use the official ASICS warranty form. The current U.S. limited warranty provides coverage against manufacturing defects for one year from delivery for footwear and six months from delivery for apparel and accessories, unless a different period is specified for the product.
Coverage is limited to the original U.S. end-user purchaser and generally requires a valid proof of purchase. The product must have been purchased directly from ASICS or an ASICS-authorized retailer. ASICS reviews each claim and determines whether a covered manufacturing defect exists.
The limited warranty does not cover every product problem. ASICS identifies exclusions that include improper fit, normal wear, misuse, abnormal use, modification, unauthorized repair, negligence and natural material or color degradation. It also states that the warranty does not extend to removable parts or accessories such as shoelaces and insoles.
When filing a claim, provide clear photographs of the entire product, the affected area, the product label and the receipt. Include the style name or number, size, purchase date, seller and an objective description of what happened.
Purchases From a Retailer or Marketplace Seller
If the merchandise was purchased from a sporting-goods store, specialty retailer or another website, begin with that seller’s return or exchange department. Keep the original receipt and all seller correspondence.
Warranty eligibility may depend on whether the seller was authorized by ASICS. This is particularly important for marketplace purchases, where the marketplace name and the actual third-party seller may be different. ASICS maintains a current list of authorized Amazon marketplace retailers and states that products purchased from unauthorized Amazon sellers are not covered by ASICS warranties.
ASICS Store Purchases and Store Complaints
For an in-store purchase, contact or visit the store involved when possible. Bring the receipt and merchandise for a return, exchange or defective-product concern. For an employee, accessibility or unresolved store-service complaint, record the store location, date, approximate time and the names or roles of the employees contacted before escalating through Customer Care.
Information To Have Ready Before Contacting ASICS
- Order number and the email address used for the order
- Tracking number and carrier status
- Product name, style number, size and color
- Receipt, order confirmation or other proof of purchase
- Purchase date and the name of the retailer or marketplace seller
- Clear photographs of damaged, defective or incorrect merchandise
- Return authorization, return label and carrier drop-off receipt
- Store location and purchase date for an in-store problem
- Previous case number, email response or chat transcript
- A concise description of the resolution you are requesting
How To Escalate an ASICS Complaint
- Start with ASICS Customer Care at 1-855-233-3120 or the official email route.
- Explain the issue in chronological order and state the requested resolution.
- Ask for a case or reference number and save it.
- For a product defect, submit the official warranty form with proof of purchase and photographs.
- For a return or refund, retain the return tracking and carrier receipt.
- For a retailer purchase, document the retailer’s response and confirm whether it is an authorized seller.
- If the first contact does not resolve the issue, follow up using the same case number and request additional review.
- Use the corporate address only for an appropriate written escalation, not for an unapproved merchandise return.
ASICS Scam and Impersonation Warning
Protect your personal and financial information. ASICS warns that companies may falsely claim to work for, partner with or represent ASICS to obtain money or private information. ASICS says it would not solicit money or personal information through insecure email or text messages.
Go directly to ASICS.com or its verified Help Center instead of relying on a telephone number or login link in an unexpected advertisement, email, text or social-media message. Never provide a password, verification code or complete payment-card number to an unverified contact.
ASICS Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays a rating of 3.0 out of 5 based on one review for ASICS. Because this rating comes from one person, it is not enough to establish a reliable current customer-service trend.
The sole visible review was posted in November 2014. The reviewer described an ASICS wrestling shoe that allegedly looked different from examples found online and appeared to be missing or have a cut component associated with the lacing system. The review does not disclose private contact, account, order or payment information.
CSN review check: One review was inspected. It is relevant to an ASICS product concern, contains no visible sensitive information and may remain published. No ASICS or CustomerServiceNumbers.com response is currently visible. The 2014 review should not be used to characterize current ASICS warranty practices or company-wide customer-service performance.
If you have recently contacted ASICS, your review can help other consumers understand what happened. Identify the type of issue, the support route used, how long the process took, whether a case was opened and whether the requested resolution was provided.
Do not post your address, telephone number, personal email address, order number, tracking number, complete receipt, payment-card information, password, verification code or photographs containing private information.
ASICS Customer Service FAQ
What is the ASICS customer service phone number?
The ASICS U.S. Customer Care phone number is 1-855-233-3120.
What are ASICS customer-service hours?
ASICS currently lists Customer Care as available 24 hours a day, seven days a week. Holiday availability may differ.
How do I track an ASICS order?
Use the official ASICS order-search page with the order information requested. Contact Customer Care if the tracking does not resolve a delay, missing delivery or incorrect shipment.
Can I cancel an ASICS order?
ASICS states that ordinary orders can only be canceled within 15 minutes after placement. After that period, the order may need to be delivered and returned under the applicable policy.
What is the ASICS return period?
ASICS currently accepts eligible products in original condition within 90 calendar days of purchase. Conditions, fees and exclusions apply.
Are ASICS returns free?
Eligible returns at a U.S. ASICS store are free with proof of purchase. OneASICS members receive free returns on qualifying future orders. ASICS currently deducts a $4.99 return-shipping fee from mailed returns made by non-OneASICS members.
How do I report defective ASICS shoes?
Submit the official ASICS warranty form with proof of purchase, product information and photographs. ASICS determines whether the reported problem qualifies as a covered manufacturing defect.
Does posting a review contact ASICS?
No. Posting on CustomerServiceNumbers.com does not contact ASICS, track an order, start a return, request a refund or create a warranty claim. Contact ASICS directly for account-specific assistance.
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Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com is an independent consumer-help and review website. CSN organizes customer-service contact information, complaint guidance, issue-routing instructions and customer reviews so readers can identify the appropriate official support channel.
Contact information and policies can change. Customers should confirm time-sensitive return, shipping, warranty and support details on the official ASICS website before taking action.
Share Your ASICS Customer Service Experience
Have you contacted ASICS about an online order, shipping delay, missing package, return, refund, defective shoe, warranty claim, store purchase, marketplace seller, OneASICS account or customer-service complaint? Leave a factual rating and review below. Explain the support method used, what happened and whether the matter was resolved.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with ASICS Corporation, ASICS America Corporation, ASICS.com, OneASICS, any ASICS store or any independent ASICS retailer. This page is provided for informational, review and complaint purposes only.
CustomerServiceNumbers.com cannot access an ASICS order or account, cancel an order, issue a return label, process a refund, inspect merchandise, approve a warranty claim or resolve a store complaint. Contact ASICS directly through its official website, verified telephone number, email, warranty form or store network for assistance.
