Need help with a Baskin-Robbins order, restaurant visit, cake, Rewards account, gift card or product question? Baskin-Robbins provides Consumer Support for restaurant and product feedback, plus separate support for its Rewards program and gift cards.
How to Contact Baskin-Robbins Customer Service
- Consumer Support: 1-800-859-5339
- Consumer Support hours: Monday-Friday, 7:00 AM-7:00 PM Eastern Time
- Rewards and app support: 1-800-447-0013
- Gift card support and balance questions: 1-888-729-2489
- Online contact form: Contact Baskin-Robbins
- Find a shop: Baskin-Robbins Store Locator
- Consumer Care mailing address: Baskin-Robbins Consumer Care, 130 Royall Street, Canton, MA 02021
- Official website: BaskinRobbins.com
Baskin-Robbins is part of Inspire Brands. The Canton, Massachusetts location is an Inspire Brands support center and remains the published mailing address for Baskin-Robbins Consumer Care. Inspire Brands’ Global Support Center is located in Atlanta, Georgia.
Best Baskin-Robbins Support Route by Issue
- Wrong or missing order: Contact the shop that prepared the order first.
- Refund for an incorrect order: Start with the local Baskin-Robbins shop and escalate to Consumer Support if necessary.
- Restaurant complaint: Contact Consumer Support with the exact shop, date, time and details of the visit.
- Food or product feedback: Call 1-800-859-5339 or use the product-feedback form.
- Rewards or BR App issue: Call 1-800-447-0013 or use the Rewards contact form.
- Gift card problem: Call 1-888-729-2489.
- Cake-order change: Contact the shop where the cake was ordered as soon as possible.
- Flavor availability: Contact the local shop because flavor selection varies by location.
- Ingredient or allergen question: Review the current menu and allergen information or call Consumer Support.
Information to Have Before Contacting Baskin-Robbins
- Baskin-Robbins shop address or location
- Date and approximate time of visit
- Receipt or online order number
- Items ordered
- Photos of an incorrect or damaged order when useful
- BR App account email or phone number for account problems
- Reward or offer involved
- Gift card purchase information for gift-card problems
- Dates and details of previous conversations with the shop
- The resolution requested, such as a corrected order, refund review or account adjustment
Baskin-Robbins Store Complaints
Baskin-Robbins states that its more than 2,400 U.S. shops are locally owned and operated. Because of that structure, a restaurant-specific problem may involve the local owner or manager as well as Baskin-Robbins Consumer Support.
For a problem involving:
- Employee service
- Wait times
- Store cleanliness
- Order accuracy
- Product availability
- Drive-through service
- Pickup experience
start with the manager when practical. If the concern remains unresolved, call 1-800-859-5339 or use the official Baskin-Robbins contact form.
Include the exact store location so Consumer Support can route the feedback correctly.
Wrong Baskin-Robbins Orders and Refunds
If an in-store, app or online order is incorrect, Baskin-Robbins currently recommends contacting the shop that prepared the order.
For example, contact the shop promptly if:
- An item is missing
- The wrong flavor or product was provided
- A cake does not match the order
- You were charged for an item you did not receive
- The shop could not fulfill an online order
Keep the receipt or order confirmation. If the local shop does not resolve the issue, contact Consumer Support with the store address, order information and details of the response you received.
Do not assume that a public review automatically requests a refund from Baskin-Robbins.
Changing or Cancelling a Baskin-Robbins Online Order
Baskin-Robbins says completed online and BR App orders cannot be changed or cancelled directly through the website or app.
Instead, contact the shop where the order was placed.
This is especially important for:
- Orders sent to the wrong shop
- Incorrect pickup dates or times
- Cake-design changes
- Duplicate orders
- An incorrect product or quantity
Whether the shop can make a change depends on how far the order has progressed.
Baskin-Robbins Cake Orders
Baskin-Robbins offers cakes, pies, Polar Pizza treats and other products for advance ordering at participating shops.
The company currently says fully customized cakes generally require at least 24 hours to prepare. Some participating shops also offer Ready Now cakes for faster pickup.
Product designs and availability vary by location.
Before a birthday or other important event:
- Confirm the pickup shop.
- Review the cake size, flavor and design.
- Verify the pickup date and time.
- Save the confirmation.
For a custom request that does not appear online, contact the local shop directly.
Baskin-Robbins Rewards and App Support
Baskin-Robbins Rewards is available through the BR App and participating Baskin-Robbins locations.
For Rewards or app support, call 1-800-447-0013 or use the Baskin-Robbins Rewards contact form.
Rewards issues can include:
- Missing visit credit
- Rewards not appearing
- Login problems
- Offers that will not apply
- Birthday offers
- BR App account problems
For orders placed through the BR App or BaskinRobbins.com, visit credit is generally applied at pickup. Keep the receipt and order confirmation when reporting missing credit.
Baskin-Robbins Gift Card Help
For Baskin-Robbins gift card balance or customer-service questions, call 1-888-729-2489 or use the official Baskin-Robbins Gift Cards page.
Current Baskin-Robbins gift cards:
- Can be used at participating Baskin-Robbins and Dunkin’ U.S. locations
- Do not have an expiration date
- Do not have management fees
- Can generally be loaded or reloaded within the limits stated by Baskin-Robbins
Keep the gift card and purchase or activation receipt if you have a balance or activation problem.
Do not publish a complete gift card number or PIN in a public review.
Baskin-Robbins Allergen and Ingredient Questions
Baskin-Robbins publishes nutrition, ingredient and allergen information through its menu and FAQ resources.
The company warns that products may contain or come into contact with allergens including:
- Eggs
- Milk
- Peanuts
- Sesame
- Soy
- Tree nuts
- Wheat
Baskin-Robbins also states that products described as gluten-conscious are not produced in a gluten-free environment and that cross-contact can occur.
Review the current Baskin-Robbins FAQ and menu information or call Consumer Support at 1-800-859-5339 when you need product information.
How to Escalate a Baskin-Robbins Complaint
- For an immediate order or restaurant problem, speak with the local shop or manager first.
- Save the receipt, order confirmation and shop location.
- Call Consumer Support at 1-800-859-5339 or submit the official contact form.
- Explain what happened in a short timeline.
- Provide photos when they help document an order or product problem.
- State the resolution you are requesting.
- Keep any case number or written response until the issue is resolved.
For Rewards, app or gift-card problems, use the specialized support numbers rather than relying only on the restaurant manager.
Baskin-Robbins Reviews and Complaints
CustomerServiceNumbers.com currently displays a Baskin-Robbins rating of 3.0 out of 5 stars based on 2 reviews.
Both visible reviews are old.
A June 6, 2015 review describes a wait in the drive-through at a Baskin-Robbins location in Bardstown and complains that the menu was not illuminated while customers waited.
An April 28, 2014 post asks whether Baskin-Robbins could extend an expired voucher.
With only two reviews from 2014 and 2015, there is not enough current CustomerServiceNumbers.com feedback to establish reliable companywide customer-service trends.
What to Include in a Baskin-Robbins Review
Helpful reviews can describe:
- Restaurant location
- Order accuracy
- Wait time or pickup experience
- Food or product issue
- Cake order
- Refund or replacement response
- Rewards or BR App support
- Gift-card support
- Whether the issue was ultimately resolved
Privacy Warning for Baskin-Robbins Reviews
Do not publish full gift card numbers, payment information, home addresses, phone numbers, email addresses, account passwords or other sensitive personal information in a public review.
Crop identifying information from receipts, order screens and gift cards before posting photos.
Provide information needed to locate an order or account privately through official Baskin-Robbins support channels.
Related Ice Cream and Restaurant Customer Service Pages
Baskin-Robbins Corporate Office Information
For additional headquarters and corporate-office information, see the Baskin-Robbins Corporate Office Headquarters page.
Baskin-Robbins is part of Inspire Brands. Inspire’s Global Support Center is located at Three Glenlake Parkway NE, Atlanta, GA 30328, while the Canton, Massachusetts support center continues to serve Baskin-Robbins and other brand functions.
Routine restaurant complaints, wrong orders, product feedback, Rewards problems and gift-card questions should begin with the appropriate Baskin-Robbins support route rather than the corporate office.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer-service information and share company reviews since 2004. We independently organize official support routes and public customer feedback so readers can identify the correct business contact for a restaurant, order, Rewards or gift-card problem.
Share Your Baskin-Robbins Customer Service Experience
Have you contacted Baskin-Robbins about a restaurant visit, wrong order, cake, refund, Rewards account, BR App problem, gift card or product concern? Leave a rating and review below. Explain which support method you used, how long the response took and whether your issue was resolved.
Comments are moderated. Do not include gift-card numbers, account credentials, addresses, phone numbers, email addresses, payment information or other sensitive personal information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Baskin-Robbins, Inspire Brands, Inc., BR IP Holder LLC, any Baskin-Robbins franchisee, Dunkin’ or SVC Service II Inc. Baskin-Robbins does not provide customer support through this website.
Phone numbers, support hours, menu availability, Rewards terms, gift-card rules and restaurant procedures can change. Contact Baskin-Robbins or the specific shop directly for decisions concerning an individual order, account or restaurant visit.
