Calyx Flowers customer service can help with phone orders, order changes, delivery questions, damaged flowers or plants, product-quality claims, monthly flower programs, digital gift cards, corporate gifts and other concerns.
To place a telephone order or discuss a special order, call 1-800-800-7788, Monday-Friday from 11 AM to 8 PM Eastern Time. For an after-delivery product or quality concern, email [customerservice@calyxflowers.com](mailto:customerservice@calyxflowers.com) promptly and include the required photographs.
Calyx Flowers Customer Service Contacts
- Phone orders and special orders: 1-800-800-7788
- Phone-order hours: Monday-Friday, 11 AM-8 PM Eastern Time
- Customer-service and product-quality email: customerservice@calyxflowers.com
- Order-correction email listed in the purchase terms: cs@calyxflowers.com
- Corporate gifts and special-order email: business@calyxflowers.com
- Official contact page: Contact Calyx Flower and Plant Advisors
- Customer-care information: Calyx Flowers Customer Care
- Purchase terms and product-claim rules: Review the Calyx Flowers Terms
- Shipping FAQs: Review Calyx Shipping Questions
- Order and customer-service FAQs: Review Calyx Customer Service Questions
- Bouquet-care instructions: Review Bouquet Care
- Plant-care instructions: Review Plant Care
- Corporate gifts: Calyx Corporate Gift Service
- Privacy information: Review the Calyx Flowers Privacy Policy
- Public mailing address: Calyx Flowers, Inc., P.O. Box 40, Freeport, ME 04078
- Official website: CalyxFlowers.com
The former address at 21 Custom House Street in Boston should be treated as outdated. Calyx Flowers currently publishes a Freeport, Maine mailing address.
Choose the Correct Calyx Flowers Support Route
- Place a new order: Order online or call 1-800-800-7788.
- Correct an order before shipping: Email cs@calyxflowers.com or customerservice@calyxflowers.com immediately.
- Cancel an order: Contact Calyx immediately before the order has shipped or gone out for delivery.
- Change the delivery date or address: Contact Calyx before the package is in the delivery process.
- Flowers or plant arrived in poor condition: Follow the care card, unwrap the product, place it in a vase or pot and email two photographs within 24 hours after arrival.
- Package is delayed in transit: Review the carrier tracking and contact the carrier and Calyx.
- Package says delivered but is missing: Check the delivery location, recipient, neighbors and carrier tracking before filing a claim.
- Wrong product or substitution: Photograph the delivered product and compare it with the order confirmation.
- Monthly flower or plant program: Review the special cancellation terms before requesting a change.
- Corporate gift or bulk order: Email business@calyxflowers.com.
- Digital gift card: Contact customer service with the purchaser email, recipient email and order information.
- Unauthorized charge: Review the order history and contact the card issuer promptly if the transaction remains unauthorized.
Who Owns Calyx Flowers?
Calyx Flowers is a family-owned online florist.
The business began in 1988 under the name Calyx & Corolla. Its current owners, Mark and Kap, state that they purchased the company from a private-equity owner in 2015 and converted it into a small family-operated florist.
Calyx Flowers works with farms in the United States and other countries to ship flowers and plants directly to recipients.
The company is separate from:
- 1-800-Flowers
- Teleflora
- FTD
- ProFlowers
- Local independent florists
- The delivery carriers that transport Calyx packages
Information to Have Before Contacting Calyx Flowers
- Order number
- Purchaser name
- Purchaser email address
- Recipient name
- Delivery address
- Recipient telephone number
- Product name
- Requested delivery date
- Actual delivery date and time
- Carrier tracking number
- Order-confirmation email
- Photographs of the shipping box
- Photographs of the flowers or plant
- Photograph of the care card
- Description of the care steps followed
- Previous customer-service correspondence
- The replacement, merchandise credit, correction or other resolution requested
Do not publish the recipient’s home address, telephone number, order number, tracking number, payment information, gift message or photographs showing private areas of a home in a public review.
How to Confirm That Calyx Received an Order
Calyx says it sends an order-confirmation email shortly after an online order is placed.
If the confirmation does not arrive within approximately two hours:
- Check spam and junk folders.
- Search for messages containing Calyx Flowers.
- Confirm that the correct email address was entered.
- Check whether the card was charged.
- Contact customerservice@calyxflowers.com.
- Avoid placing a duplicate order until the first order’s status is confirmed.
Calyx states that the customer’s card is charged when the order is placed.
How to Change a Calyx Flowers Order
Review the order-confirmation email immediately.
Contact Calyx as soon as possible if any of the following is incorrect:
- Recipient name
- Delivery address
- Delivery date
- Gift message
- Product selection
- Vase selection
- Purchaser contact information
Email [cs@calyxflowers.com](mailto:cs@calyxflowers.com) or [customerservice@calyxflowers.com](mailto:customerservice@calyxflowers.com) and include the order number and exact requested correction.
Once the package has shipped, Calyx states that changes cannot normally be made.
Can I Cancel a Calyx Flowers Order?
Calyx says it may cancel an order if the package has not already been delivered or gone out for delivery.
Because flowers and plants may be prepared or purchased for a specific shipment, contact Calyx immediately.
Provide:
- Order number
- Purchaser name
- Recipient name
- Requested delivery date
- Reason for cancellation
Ask for written confirmation that:
- The order was canceled
- The shipment was stopped
- A refund, merchandise credit or other adjustment was approved
- No additional monthly shipments remain scheduled
Do not assume that sending an email automatically cancels an order before Calyx confirms it.
How Calyx Flowers Ships Orders
Calyx may use FedEx, UPS or USPS depending on the product and service.
Current general shipping methods include:
- Overnight shipping for many cut-flower orders
- Two-day air for some flowers and plants
- Ground delivery for certain preserved designs and nonperishable products
Products may ship directly from different farms or suppliers. An order containing several products can therefore arrive in separate packages.
Does Calyx Offer Same-Day Delivery?
No. Calyx currently states that it does not provide same-day flower delivery.
Customers should order early for:
- Birthdays
- Anniversaries
- Sympathy gifts
- Hospitals
- Holidays
- Weddings
- Corporate events
Transportation, weather, harvesting and product-quality issues can change the expected arrival date.
Does Calyx Deliver on Sunday or Monday?
Calyx does not currently offer Sunday delivery.
Some selected products may qualify for Monday delivery. Call 1-800-800-7788 before ordering to confirm whether the chosen arrangement can arrive on Monday.
Where Does Calyx Flowers Deliver?
Calyx currently delivers within the continental United States.
It does not normally deliver to:
- Alaska
- Hawaii
- Puerto Rico
- International destinations
- APO addresses
- FPO addresses
- P.O. boxes
Some island destinations requiring a ferry or ship can incur an additional delivery fee.
Confirm delivery availability before ordering for a remote or island location.
What Time Will Calyx Flowers Arrive?
Calyx says carrier deliveries can occur:
- Up to approximately 5 PM at a business address
- Up to approximately 8 PM at a residential address
These are general carrier windows rather than guaranteed appointment times.
A delivery can arrive later because of:
- Weather
- Flight delays
- Carrier volume
- Remote location
- Incorrect address
- Building-access restrictions
- Holiday demand
What If the Recipient Is Not Home?
Calyx uses a shipper-release policy and does not normally require a recipient signature.
The carrier may leave the package if the driver considers the location safe.
The purchaser should:
- Notify the recipient before delivery.
- Provide the recipient’s email address for tracking updates.
- Make sure someone can retrieve the package quickly.
- Avoid leaving perishable flowers outside during extreme heat or cold.
- Provide accurate apartment, suite or gate information.
A delivery scan and photograph may be important if the package later cannot be found.
Calyx Flowers Delivery Is Delayed
A delay can occur because of:
- Weather
- Flight cancellation
- Transportation disruption
- Harvest timing
- Product-quality concerns
- Carrier volume
- Address problems
Calyx’s purchase terms allow it to select another available shipping date within several days when the original date cannot be met.
If a revised arrival date is unacceptable:
- Respond to the Calyx notification immediately.
- Identify the event date and why the revised date will not work.
- Request cancellation, replacement, merchandise credit or another appropriate resolution.
- Save all email notices and tracking records.
Calyx’s detailed terms caution that a selected delivery date may not be guaranteed because of shipping volatility.
Calyx Flowers Package Is Marked Delivered but Missing
Before reporting a missing package:
- Confirm the complete delivery address.
- Check the porch, side door and building entrance.
- Ask household members.
- Check with neighbors.
- Check a front desk, mailroom or receiving department.
- Review the carrier delivery photograph.
- Contact the carrier.
Then contact Calyx with the order and tracking information.
Because Calyx packages can be released without a signature, prompt retrieval is especially important for perishable flowers and plants.
How to Report Damaged, Wilted or Poor-Quality Flowers
Calyx has a short product-quality claim window.
Take these steps immediately:
- Record the delivery date and time.
- Photograph the unopened shipping box.
- Unwrap the flowers carefully.
- Follow the care-card instructions.
- Trim and place the flowers in a clean vase with water as directed.
- For a plant, place it properly in its pot and follow the care instructions.
- Take at least two clear photographs of the complete product.
- Email the photographs to customerservice@calyxflowers.com within 24 hours after arrival.
- Include the order number, product name and requested resolution.
- Keep the packaging until Calyx responds.
A close-up of one damaged stem may not be enough. Include photographs showing the complete bouquet or plant after the initial care steps have been completed.
What Is the Calyx Flowers Refund Policy?
Calyx’s current purchase terms generally state that perishable flower and plant purchases are not eligible for cash refunds after purchase.
When its quality-assurance team determines that a perishable product failed Calyx standards, the company may offer:
- A replacement
- Merchandise credit to the Calyx customer account
- Another adjustment approved by customer service
The result can depend on:
- Whether the claim was submitted within 24 hours
- Whether two photographs were supplied
- Whether the care instructions were followed
- Whether the complete product can be evaluated
- Whether the problem resulted from delivery exposure after release
- Whether the product was substituted
- The type of product purchased
Request the decision and reason in writing.
Calyx Sent the Wrong Flowers or a Substitution
Calyx’s terms permit substitutions when a particular flower, plant, vase or color is unsuitable or unavailable for shipment.
The replacement may be of equal or greater stated value.
If a different product arrives:
- Photograph the complete delivery.
- Compare it with the order confirmation.
- Check whether the product page allowed substitutions.
- Contact customer service immediately.
- Ask whether there is a price difference.
- Request an adjustment when the delivered product had a lower price.
A substitution dispute is different from a spoiled or damaged-product claim.
Returning a Vase or Other Nonperishable Product
Calyx has a separate return process for qualifying nonperishable products such as:
- Vases
- Preserved arrangements
- Preserved wreaths
- Candles
- Other eligible nonperishable gifts
Current terms generally require:
- The request within 72 hours after delivery
- The item to be unused and undamaged
- The original packaging
- Trackable USPS shipping
- The customer to pay return postage
Mail only after confirming the return instructions:
Calyx Flowers
P.O. Box 40
South Freeport, ME 04078
Keep the tracking receipt. Calyx states that an approved product-only refund may take up to 30 days after receipt and inspection.
Calyx DIY and Custom Order Policy
DIY flower orders and custom products are generally treated as final purchases.
Before placing a DIY or custom order, confirm:
- Flower type
- Color
- Stem quantity
- Expected delivery window
- Condition on arrival
- Preparation required
- Substitution rules
- Event date
- Refund limitations
Order well before a wedding or event so the flowers have time to hydrate and open.
Calyx Year of Flowers and Monthly Gift Programs
Calyx sells prepaid monthly flower and plant programs.
These may include:
- Year of Flowers
- Year of Plants
- Farmer’s Choice subscriptions
- Orchid programs
- Other monthly gift-delivery programs
Calyx generally treats these programs as final purchases because products are reserved and purchased from growers in advance.
Its current terms provide a limited exception under which the remaining months may be prorated when:
- The request is made within 14 days after receipt of the first shipment.
- The current month’s product cost is deducted.
- A stated $100 farm-handling fee is deducted.
After that period, Calyx’s terms state that no program refund is available.
Ask customer service whether future recipient addresses or delivery dates can be changed even when cancellation is unavailable.
Calyx Digital Gift Card Help
Calyx sells digital gift cards in selected denominations.
For a missing or unusable gift card, have ready:
- Purchaser name
- Purchaser email
- Recipient email
- Purchase date
- Gift-card amount
- Order number
- Any error message
Check spam and promotional folders before contacting support.
Do not publish a gift-card number or redemption code in a review.
Calyx Corporate Gifts and Special Orders
For business gifting or large orders, email business@calyxflowers.com or call 1-800-800-7788.
Before ordering, confirm:
- Recipient list format
- Delivery dates
- Available products
- Substitution rules
- Gift-message limits
- Billing process
- Volume pricing
- Tax documentation
- Failed-address procedure
- Replacement and quality-claim process
Do not email an unprotected spreadsheet containing unnecessary employee or customer information.
Calyx Hospital Delivery
Calyx can deliver to some hospitals Monday-Friday.
Hospital deliveries often go to a shipping, receiving or central delivery department rather than directly to the patient’s room.
Before ordering:
- Confirm that the patient is still admitted.
- Confirm the hospital accepts flowers.
- Check whether the unit restricts plants or flowers.
- Provide the patient’s full name.
- Provide the hospital name and address.
- Include the room or department when known.
- Contact Calyx so it can verify the hospital’s delivery process.
Intensive-care, transplant, oncology and other units may prohibit flowers or plants.
Unfamiliar Calyx Flowers Charge
An unfamiliar Calyx Flowers transaction may involve:
- A flower or plant order
- A monthly gift program
- A corporate gift
- A digital gift card
- An order placed by another authorized card user
- A delayed charge for a previously scheduled order
- A temporary payment authorization
Review:
- Email receipts
- Calyx account history
- Holiday and event purchases
- Household card users
- Gift orders sent to another person
Contact Calyx for order details. Contact the bank or card issuer promptly if a completed charge remains unauthorized.
How to Stop Calyx Marketing Emails or Texts
For promotional email:
- Use the unsubscribe link in a recent Calyx message.
- Email customerservice@calyxflowers.com if the unsubscribe request does not work.
For promotional text messages:
- Follow the opt-out instructions included in the text program.
- Separate text programs may require separate opt-out requests.
Unsubscribing from marketing does not cancel a pending flower order, monthly program or transactional delivery notification.
Fake Calyx Flowers Order and Delivery Scams
Be cautious with unexpected emails, texts and calls claiming to represent Calyx.
Warning signs include:
- A demand for gift cards or cryptocurrency
- A request for a password or verification code
- A request for remote access to a computer
- A fake delivery-rescheduling fee
- An unofficial refund form requesting a complete card number
- A shipping link that does not use an official carrier domain
- A caller who cannot provide the order or recipient information
- A request to pay again because flowers are being held
Verify the order by visiting CalyxFlowers.com directly or calling 1-800-800-7788.
How to Escalate a Calyx Flowers Complaint
- Identify whether the problem involves the order, carrier, recipient location, product quality, substitution or monthly program.
- Collect the order confirmation, tracking information and photographs.
- Follow all product-care instructions.
- Email the required photographs within 24 hours after delivery.
- State the replacement, merchandise credit, delivery correction or other resolution requested.
- Ask for written confirmation of the decision.
- Keep the complete email thread.
- Request owner or management review when the initial decision does not address the documented problem.
- Mail concise written correspondence to Calyx Flowers, Inc., P.O. Box 40, Freeport, ME 04078, when necessary.
- Contact the payment provider promptly when a completed transaction remains unauthorized.
A review submitted to CustomerServiceNumbers.com does not contact Calyx, change a delivery, create a quality claim, cancel a monthly program, issue merchandise credit or authorize a refund.
Calyx Flowers Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Calyx Flowers customer reviews. The current rating is 0 out of 5 based on zero reviews.
There is not enough CSN review data to identify a current positive or negative customer-service trend.
Future reviews may help readers understand experiences involving:
- Phone orders
- Email response
- Order changes
- Delivery timing
- Missing packages
- Wilted or damaged flowers
- Plant condition
- Product substitutions
- Replacement decisions
- Merchandise credit
- Monthly flower programs
- Gift cards
- Corporate gifts
- Complaint escalation
Because no Calyx reviews have been submitted to CSN, statements about what its customers usually praise or complain about would be speculative.
Frequently Asked Questions About Calyx Flowers Customer Service
What is the Calyx Flowers customer-service number?
Call 1-800-800-7788. Calyx primarily describes this as its phone-order and special-order number.
What are Calyx Flowers phone hours?
Calyx currently publishes Monday-Friday from 11 AM to 8 PM Eastern Time.
What is the Calyx Flowers customer-service email?
Email customerservice@calyxflowers.com.
How do I complain about damaged flowers?
Follow the care instructions, place the flowers in a vase, take two photographs of the complete product and email them within 24 hours after delivery.
Does Calyx give refunds for wilted flowers?
Its current terms generally provide replacement or merchandise credit when the quality team approves a perishable-product claim, rather than a cash refund.
Can I cancel a Calyx Flowers order?
Cancellation may be possible before the package has shipped or gone out for delivery. Contact Calyx immediately.
Can I change the delivery address?
Calyx may change the address before the order enters the delivery process. Once shipped, changes may not be possible.
Does Calyx offer same-day delivery?
No. Calyx currently says same-day delivery is unavailable.
Does Calyx deliver on Sunday?
No. Selected items may be available for Monday delivery.
Does Calyx deliver to Alaska or Hawaii?
No. Calyx currently limits delivery to the continental United States.
Does Calyx deliver to P.O. boxes?
No.
Does the recipient have to sign?
Not normally. Calyx uses a shipper-release policy, and the carrier may leave the package at a location it considers safe.
How do I cancel a Year of Flowers program?
Calyx’s current terms provide a limited prorated exception requested within 14 days after the first shipment, less the current-month cost and a stated farm-handling fee.
Where is Calyx Flowers located?
Calyx publishes a mailing address at P.O. Box 40, Freeport, Maine 04078. Its owners describe the company as family-owned with a call center in Maine.
Is Calyx Flowers still Calyx & Corolla?
Calyx Flowers was established under the former Calyx & Corolla name.
Who owns Calyx Flowers?
The company identifies Mark and Kap as its family owners. They state that they purchased Calyx in 2015.
Related Flower Delivery Customer Service Pages
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CustomerServiceNumbers.com has helped consumers locate customer-service information and share real support experiences since 2004. We independently organize official contact information, order guidance, delivery policies, product-claim requirements, complaint steps and reader reviews.
We are not owned by Calyx Flowers, Calyx & Corolla, its owners, a flower farm, FedEx, UPS, USPS or another floral-delivery company.
Share Your Calyx Flowers Customer Service Experience
Have you contacted Calyx about a phone order, delivery change, missing package, damaged bouquet, wilted flowers, plant condition, substitution, monthly flower program, digital gift card or corporate gift?
Leave a factual review below and explain the support route used, approximate response time and whether the issue was resolved.
Comments are moderated. Do not include recipient addresses, telephone numbers, order numbers, tracking numbers, gift-card codes, payment information, private gift messages, photographs showing private areas of a home or personal information about an employee or delivery driver.
Page Update Note
This Calyx Flowers customer-service page was reviewed and fully updated on July 20, 2026.
The update corrected the telephone hours, added the verified customer-service and corporate-gift emails, replaced the former Boston address with the current Freeport, Maine mailing address and clarified that the telephone number is primarily published for phone orders.
The page now includes current guidance for order changes, cancellations, shipping, delivery areas, product-quality photographs, the 24-hour claim period, merchandise-credit and replacement decisions, nonperishable returns, monthly flower programs, substitutions, corporate gifts and complaint escalation.
Unsupported customer-review claims were removed because CustomerServiceNumbers.com has not yet received a Calyx Flowers review.
Last Updated: July 20, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Calyx Flowers, Calyx & Corolla, its owners, flower farms, FedEx, UPS, USPS or another floral-delivery company. Calyx does not provide customer support through this website.
Telephone hours, email addresses, shipping methods, delivery areas, product availability, substitutions, quality-claim periods, refunds, merchandise-credit rules, monthly-program terms, gift-card offerings and mailing addresses can change. Review the current order confirmation, product page, care card, purchase terms and official Calyx Flowers website.
This page cannot change an order, dispatch a delivery, evaluate flower quality, authorize a replacement, issue merchandise credit, cancel a monthly program or determine responsibility for a delayed or damaged shipment. It is not legal, financial, botanical, horticultural, carrier or payment-dispute advice.