Before contacting Captain D’s customer service, decide whether your issue involves a recent restaurant visit, an online order, a missing or incorrect item, a refund, a coupon, a survey offer, Captain D’s Rewards, a gift card, delivery, food quality, nutrition, allergens, accessibility, or a complaint about a specific location. Captain D’s handles most guest feedback through its official online contact form, which lets customers identify the restaurant, service type, experience, and comments.
Captain D’s Customer Service, Contact Form, and Support Options
Use the contact options below for Captain D’s customer service, restaurant feedback, online order issues, rewards questions, coupons, gift cards, accessibility concerns, and corporate contact information.
- Official Guest Feedback / Contact Form: Captain D’s Contact Us
- FAQ: Captain D’s FAQ
- Restaurant Locator: Find a Captain D’s location
- Menu: Captain D’s menu
- Nutrition and Allergen Information: Captain D’s nutrition and allergy information
- Rewards: Captain D’s Rewards
- Gift Cards: Captain D’s gift card information
- Website / Terms Questions: webmaster@captainds.com
- Accessibility Questions: marketing@captainds.com
- Corporate Office Address: Captain D’s, 624 Grassmere Park Drive, Suite 30, Nashville, TN 37211
- Official Website: CaptainDs.com
Important Phone Number Note for Captain D’s
Older listings may show Captain D’s phone numbers such as 1-800-314-4819 or 1-615-391-5461. Those numbers appear in older corporate-office and business-directory contexts, but Captain D’s current official guest-contact page emphasizes the online contact form rather than a prominently published general customer-service phone number.
For restaurant complaints, online-order issues, rewards questions, coupon problems, missing items, food quality concerns, and store feedback, use the official Captain D’s Contact Us form first. If you need help with a same-day order, also contact the local restaurant directly when possible.
Choose the Correct Captain D’s Support Route
Captain D’s customer service issues can involve a local restaurant, Guest Feedback, online ordering, delivery, rewards, coupons, gift cards, accessibility, or corporate resources. Choosing the correct route can help your complaint reach the right team.
- Restaurant complaint: Use the official Contact Us form and select the restaurant involved.
- Same-day wrong or missing order: Contact the local restaurant as soon as possible, then submit feedback online if the issue is not resolved.
- Online order issue: Keep your receipt, order confirmation, restaurant location, and payment details ready for official support.
- Delivery order issue: Contact Captain D’s and the delivery platform if ordered through a third-party app.
- Rewards issue: Sign in to your Captain D’s Rewards account and review points, missed points, offers, and participating-location rules.
- Coupon or survey issue: Keep the receipt, coupon, code, survey offer, and restaurant location, but do not post codes publicly.
- Gift card issue: Keep the receipt and card information private and share it only through official support routes.
- Food quality or allergen concern: Review nutrition and allergy information and contact the restaurant or guest support with product details.
- Accessibility issue: Use the accessibility email and describe the web page, app, restaurant, or feature involved.
What to Have Ready Before Contacting Captain D’s
Before using the Captain D’s contact form or contacting a local restaurant, gather the information that applies to your issue.
- Restaurant location, city, and state
- Date and approximate time of visit or order
- Receipt, order number, survey code, or coupon details
- Service type, such as dine-in, drive-thru, takeout, online order, or delivery
- Menu items ordered and items actually received
- Photos of food quality, packaging, receipt, or issue, if helpful
- Captain D’s Rewards account email or phone number, if relevant
- Gift card or payment details, shared only through official support routes
- Delivery platform name and order number, if ordered through delivery
- A short explanation of what happened and the resolution you want
Do not post private information in the public review section below. Remove full receipts, order numbers, survey codes, coupon codes, app or rewards screenshots, payment details, delivery addresses, phone numbers, emails, gift card numbers, gift card PINs, employee names where unnecessary, and medical or allergy details before posting.
Common Reasons Customers Contact Captain D’s Customer Service
Customers may contact Captain D’s support for many restaurant, order, coupon, rewards, gift card, and food-service issues, including:
- Wrong food item or missing item
- Refund request after an incorrect order
- Drive-thru, dine-in, or takeout complaint
- Online order not ready or not found
- Delivery order late, missing, incomplete, or damaged
- Food quality, freshness, portion size, temperature, or preparation concerns
- Store cleanliness, employee behavior, or manager complaints
- Coupon, survey, receipt offer, or code redemption problems
- Rewards points, missed points, account access, or offer issues
- Gift card balance or redemption concerns
- Nutrition, ingredient, seafood, allergen, or menu questions
- Accessibility, website, privacy, or contact-form issues
Restaurant Complaints, Missing Items, and Refund Help
If your issue involves a same-day restaurant visit, start with the local Captain D’s restaurant when possible. Local managers may be able to address wrong orders, missing items, refunds, food quality, wait time, cleanliness, and service issues faster than a corporate contact form.
If the restaurant does not resolve the issue, use the official Captain D’s Contact Us form. Select the restaurant, service type, and experience details, then explain what happened and what resolution you are requesting.
For refunds, be specific. Include the item, amount, date, order method, restaurant location, and whether you paid in store, online, or through a delivery platform. Refund timing can depend on the payment method, restaurant, and delivery service.
Online Orders and Delivery Help
If your issue involves an online Captain D’s order, keep your order confirmation, receipt, selected restaurant, pickup time, payment method, and item details. If the order is not found, not ready, incorrect, or incomplete, contact the restaurant first and then submit feedback online if needed.
If you ordered through DoorDash, Uber Eats, Grubhub, Postmates, or another delivery platform, contact that platform too. Delivery apps may control driver issues, delivery fees, app credits, missing-delivery claims, and some refunds.
When submitting a delivery complaint, include the restaurant, delivery platform, order number, delivery address privately, missing items, photos, and support response from the app if available.
Captain D’s Rewards, Missed Points, Coupons, and Survey Issues
Captain D’s Rewards allows customers to earn points on eligible purchases. Captain D’s FAQ says customers earn 1 point for every $1 spent, and that points can be redeemed for select menu items. It also says customers can add missed points by logging into their account and using receipt information.
Rewards participation may vary. Captain D’s FAQ notes that some franchise-owned restaurants may not participate in the rewards program, so check with the local restaurant if points or redemptions do not work.
If your issue involves a coupon, receipt survey, or promotional offer, keep the receipt, code, offer terms, expiration date, restaurant location, and screenshot if available. Do not post coupon codes, survey codes, phone numbers, emails, or rewards account details in public comments.
Gift Cards and Scam Warnings
For Captain D’s gift card issues, keep the receipt, activation proof, purchase location, and card information private. Share gift card details only through official support routes.
Gift cards are commonly used in scams. Do not use Captain D’s gift cards or any other gift cards to pay taxes, bail, utility bills, debt collectors, tech support callers, medical bills, prize fees, shipping fees, or anyone claiming there is an emergency.
Be careful with fake Captain D’s coupon offers, fake survey links, fake rewards messages, social media impersonators, and lookalike websites. Use official Captain D’s pages and app/account tools before entering personal information.
Food Quality, Menu, Nutrition, and Allergen Questions
For food quality complaints, include the restaurant location, date, time, receipt, menu item, and a clear description of the issue. Examples may include undercooked fish, cold food, missing sides, incorrect seafood platter, small portions, stale hush puppies, off-taste, poor packaging, or a food-safety concern.
For nutrition, ingredient, seafood, and allergen questions, review Captain D’s official nutrition and allergy information. Ingredients, preparation, suppliers, and cross-contact risks can vary by product, restaurant, region, and menu update.
If you have a serious allergy, medical condition, or urgent health concern, contact a qualified healthcare professional or emergency services as appropriate. Do not post medical details, diagnoses, allergy photos, or health information in public reviews.
Accessibility, Privacy, and Website Contact
Captain D’s accessibility statement asks customers with website accessibility questions or concerns to contact [marketing@captainds.com](mailto:marketing@captainds.com) and specify the web page and nature of the issue. Include the page URL, device, browser, assistive technology used, and what you were trying to do.
For website or terms-related questions, Captain D’s terms list [webmaster@captainds.com](mailto:webmaster@captainds.com) and the Nashville mailing address. This route is best for site or terms questions, not necessarily for immediate restaurant complaints.
Do not submit unsolicited business pitches, supplier solicitations, or donation requests through the guest feedback form. Captain D’s contact page says the form does not accept solicitations and that it does not respond to nonprofit donation requests through that form at this time.
Captain D’s Complaints and Escalation Tips
Start with the local restaurant when the issue involves a same-day order, wrong item, missing item, or immediate refund request. If the restaurant does not resolve the issue, submit feedback through the official Captain D’s Contact Us form.
When filing a complaint, be specific. Include the restaurant location, date, time, receipt, order details, service type, photos if useful, and the resolution requested. If the issue involves rewards, coupons, gift cards, or payment, share those details only through official support routes.
If the issue remains unresolved, keep a written record of contacts, case numbers, receipts, screenshots with private details removed, and promised follow-up. Depending on the issue, you may also need to contact a delivery app, payment card issuer, gift card support, local health department, or accessibility/privacy support route.
What to Expect When Contacting Captain D’s
Captain D’s support may ask for your email, name, phone number, restaurant location, service type, experience ratings, receipt details, order details, photos, and comments. If the issue involves a local restaurant, the support team may route the feedback to the location, franchise operator, or manager.
Some issues can be handled through guest feedback. Others may need to be handled by the local restaurant, delivery platform, rewards provider, gift card support, accessibility contact, or corporate office depending on the issue.
Captain D’s Reviews and Complaints on CSN
CustomerServiceNumbers.com currently shows a 2.8 out of 5 star rating for Captain D’s based on 10 reviews. The visible CSN reviews are older feedback from 2014 and 2015 and include coupon and survey problems, concerns about being required to provide a phone number or email for a coupon, coupon redemption problems, and one positive comment about the fish.
Because these CSN reviews are older, this page treats them as historical CSN feedback rather than current broad customer sentiment. If you have contacted Captain D’s support, used the Contact Us form, reported a wrong order, requested a refund, had a rewards problem, had a coupon or survey issue, had a gift card problem, or filed a restaurant complaint, you can leave a review below. Please remove private order, payment, account, delivery, coupon, survey, gift card, and medical information before posting.
Frequently Asked Questions About Captain D’s Customer Service
Does Captain D’s have a customer service phone number?
Captain D’s current official guest-contact page emphasizes an online Contact Us form rather than a prominently published general guest-support phone number. Older listings may show 1-800-314-4819 or 1-615-391-5461, but for restaurant complaints and guest feedback, use the official Contact Us form first.
How do I contact Captain D’s about a restaurant complaint?
Use the Captain D’s Contact Us form and select the restaurant involved. Include the location, date, time, receipt, order details, service type, and a clear description of the problem.
How do I get help with a wrong or missing order?
Contact the local restaurant as soon as possible. If the store does not resolve the issue, use the official Contact Us form with your receipt, order details, and the resolution you want.
How do I add missed Captain D’s Rewards points?
Captain D’s FAQ says missed points can be added by logging into your Captain D’s Rewards account and using information from your receipt.
Do all Captain D’s restaurants participate in rewards?
Captain D’s FAQ says rewards can be redeemed at participating restaurants and online ordering, but some franchise-owned restaurants may not participate.
How do I contact Captain D’s about an accessibility issue?
Email marketing@captainds.com and describe the web page, feature, device, browser, assistive technology, and accessibility issue.
Can I post my receipt, coupon code, survey code, or gift card number in a review?
No. Do not post full receipts, order numbers, coupon codes, survey codes, payment details, delivery addresses, phone numbers, emails, rewards screenshots, gift card numbers, gift card PINs, or medical/allergy details in public comments.
Related Customer Service Resources
- Long John Silver’s Customer Service
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- Arby’s Customer Service
- Zaxby’s Customer Service
- Captain D’s Corporate Office Headquarters
- Research restaurant, app, delivery, and gift card charges on ChargeOnMyCard.com
- Read restaurant, gift card, coupon, and survey scam warnings on ThinkItsAScam.com
- Read or leave company reviews on ZeroStars.org
Page Update Note
This Captain D’s customer service page was updated on June 30, 2026, to emphasize the official guest feedback form, clarify that older phone numbers should not be treated as the primary current guest-support route without verification, confirm the Nashville corporate address, add rewards, coupon, survey, gift card, delivery, nutrition, allergen, accessibility, privacy, and escalation guidance, remove stray backticks and generic CSNDB/COH homepage links, and ground the review section in the live CSN review count and visible older feedback.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer service phone numbers, support routes, complaint resources, and company contact information since 2004. CSN is not affiliated with Captain D’s, Captain D’s LLC, any Captain D’s franchise location, delivery platform, rewards provider, gift card reseller, or coupon/survey provider. This page is designed to help readers find the right Captain D’s support route and share customer service experiences in a public review format.
Share Your Experience
Have you contacted Captain D’s support, used the Contact Us form, reported a wrong order, requested a refund, had a delivery problem, had a coupon or survey issue, had a rewards problem, had a gift card issue, reported a food quality concern, or complained about a restaurant? Share your experience below to help other customers understand what happened and which support route worked best.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not associated with Captain D’s, Captain D’s LLC, any Captain D’s franchise location, delivery platform, rewards provider, gift card reseller, or coupon/survey provider. This page is for informational, review, and complaint-sharing purposes only. Support routes, app features, rewards rules, coupon rules, gift card policies, refund practices, delivery options, store policies, menu items, nutrition information, allergen information, accessibility contacts, and corporate contacts can change. Contact Captain D’s directly for the most current information.
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