Before contacting Teleflora customer service, decide whether your issue involves a new flower order, an existing order, same-day delivery, a missed delivery, a refund, a substitution, a billing problem, a promo code, an international delivery, or a complaint about the local florist that fulfilled the order. Teleflora works with local florists, so some issues may involve both Teleflora customer support and the florist assigned to the order.
Teleflora Customer Service Phone Number and Support
Use the contact options below for Teleflora customer service, order status, delivery help, refunds, billing questions, substitutions, and complaints.
- Teleflora Customer Service Phone Number: 1-800-493-5610
- Alternate Order / Website Help Number: 1-800-835-3356
- Official Help Center: Teleflora Help Center
- Email / Support Portal: Contact Teleflora customer support
- Live Chat: Available through the Teleflora Help Center
- Order Status: Track a Teleflora order
- Customer FAQ: Teleflora customer FAQ
- Corporate Address: Teleflora Headquarters, 11444 West Olympic Blvd., 4th Floor, Los Angeles, CA 90064
- Official Website: Teleflora.com
Choose the Correct Teleflora Support Route
Teleflora customer service issues can involve online ordering, delivery timing, the local florist, product substitutions, billing, refunds, international orders, or the recipient’s delivery location. Choosing the correct route can help your request get reviewed faster.
- New order or order-by-phone help: Call 1-800-493-5610 or use Teleflora.com.
- Existing order status: Use the Teleflora order status tool and have your order details ready.
- Missed, late, or incorrect delivery: Contact Teleflora customer service as soon as possible and include the delivery date, recipient city, and order number.
- Refund request: Use the Help Center, email/support portal, live chat, or phone support. Include the order number, delivery date, and reason for the request.
- Substitution issue: Contact Teleflora if the delivered arrangement, vase, flowers, plants, or gift items did not reasonably match the order.
- Duplicate order or order mistake: Contact Teleflora quickly. If the order has already been sent to the florist or is already in route, cancellation may not be guaranteed.
- Third-party or partner order: If you ordered through a partner site, card offer, or marketplace, you may also need to contact that partner for billing or refund help.
- Florist network issue: Teleflora can review the order, but the local florist may control preparation, substitution, and delivery details.
What to Have Ready Before Contacting Teleflora
Before calling the Teleflora phone number, starting live chat, or using the customer support portal, gather the details that apply to your issue.
- Teleflora order number or confirmation email
- Name and email address used on the order
- Delivery date requested
- Recipient city, state, and ZIP code
- Recipient phone number, if needed for delivery coordination
- Product name, arrangement name, size, color, vase, plant, balloon, or gift item ordered
- Photos of the delivered arrangement, if the issue involves quality or substitutions
- Billing amount, delivery fee, promo code, or payment issue details
- Any message from the local florist, delivery driver, hospital, funeral home, or recipient
- A short explanation of what happened and the resolution you want
Do not post private order or recipient information in the public review section below. Remove order numbers, full receipts, recipient names, delivery addresses, phone numbers, emails, payment details, gift card numbers or PINs, sympathy-card messages, funeral service details, hospital room details, and photos that show private delivery labels.
Common Reasons Customers Contact Teleflora Customer Service
Customers may contact Teleflora support for many flower delivery, order, refund, and billing issues, including:
- Checking Teleflora order status
- Placing a flower order by phone
- Same-day flower delivery questions
- Missed, late, or failed deliveries
- Flowers delivered to the wrong address
- Arrangement quality, freshness, size, color, or vase concerns
- Substitutions that differ from the online photo
- Refund requests or replacement requests
- Duplicate orders or accidental orders
- Promo code, discount, tax, service fee, or delivery fee questions
- Funeral, sympathy, hospital, or time-sensitive delivery concerns
- International flower delivery questions
- Website errors, account login, password reset, or checkout problems
- Gift card, greeting card, balloon, chocolate, or add-on questions
Order Status, Same-Day Delivery, and Delivery Timing
Teleflora offers same-day delivery on many orders, but deadlines and availability depend on the recipient’s location, the local florist, the product, the day of the week, and local delivery conditions. Teleflora’s FAQ says same-day orders generally need to be placed before the published cutoff time in the recipient’s time zone.
Teleflora does not guarantee exact delivery times for every order. If delivery timing matters, use the Special Instructions field when placing the order. For funeral or memorial service deliveries, include the service time, location name, address, and any instructions from the funeral home.
For hospitals, secure buildings, gated communities, military bases, apartments, offices, or schools, include a daytime phone number and clear delivery instructions. Some facilities may require delivery to a front desk, main office, reception area, security desk, or hospital volunteer station.
Refunds, Replacements, and Quality Complaints
If the flowers were not delivered, arrived late, were delivered to the wrong place, looked very different from the order photo, arrived damaged, or did not meet expectations, contact Teleflora customer service as soon as possible. Use the Help Center, live chat, support portal, or call 1-800-493-5610.
When asking for a refund or replacement, include the order number, delivery date, recipient location, arrangement name, and photos if the issue involves quality or substitutions. Teleflora says that if a refund is approved, the credit may be submitted promptly, but the customer’s bank or credit card company may take additional time to post the credit.
For highly time-sensitive flowers such as sympathy arrangements, funeral service flowers, anniversary flowers, birthday flowers, or hospital flowers, document the missed delivery, timing issue, or incorrect delivery carefully. Include the event date and any information from the recipient, funeral home, hospital, or local florist.
Substitutions, Local Florists, and Product Availability
Teleflora orders are prepared by local florists, which means flowers, colors, containers, plants, balloons, chocolates, plush items, and other add-ons can vary by location and availability. Teleflora’s FAQ explains that customers can request no substitutions or ask for specific flowers, but availability cannot always be guaranteed.
If you want no substitutions, contact Teleflora as soon as possible after placing the order. If the delivered arrangement does not reasonably match what you ordered, save photos of the product received and compare them to the order confirmation or product page before contacting support.
For “Florist’s Choice” or similar designs, the local florist may choose flowers based on budget, freshness, and availability. For named arrangements, keepsake containers, funeral pieces, or premium upgrades, include the exact product name and size when contacting Teleflora about a concern.
Billing, Promo Codes, Duplicate Orders, and Website Help
For billing questions, keep your order confirmation, receipt, payment method details, promo code, and final checkout total. Teleflora’s FAQ says delivery fees, taxes, optional add-ons, and upgrades are calculated at checkout, so compare the confirmation email to your card charge before contacting support.
If a promo code did not apply, Teleflora says some promotions are not stackable. Remove other promotions and try again if you are still shopping. If the order is already placed, contact customer service and include the promo code, order number, and screenshot of the offer.
If you accidentally placed a duplicate order or entered the wrong information, contact Teleflora immediately. Include one confirmation number and explain what needs to be canceled or corrected. Once an order has already been delivered or is in route, cancellation may not be guaranteed.
International Flower Delivery Help
Teleflora offers international flower delivery through its international ordering options. Product availability, minimum order amounts, delivery timing, relay fees, containers, and flowers may vary by country. If the recipient is outside the United States or Canada, use Teleflora’s international delivery resources or call customer service before placing a time-sensitive order.
For international orders, keep the recipient’s full address, phone number, country, delivery date, and local occasion details. International funeral, hospital, business, and holiday deliveries may require extra lead time.
Scam, Privacy, and Flower Delivery Safety Warning
Be careful with unofficial Teleflora phone numbers, fake support pages, social media messages, and search ads that claim to offer instant refunds. Scammers may ask for gift card numbers, payment app transfers, verification codes, bank logins, or remote access to your device. Use Teleflora’s official website, Help Center, and customer support routes when sharing order details.
Flower orders can include sensitive information about birthdays, funerals, hospital stays, anniversaries, private addresses, and gift messages. Do not post recipient names, delivery addresses, phone numbers, hospital room details, funeral service details, sympathy-card text, private family names, full receipts, credit card details, order confirmations, or gift card information in public comments.
Teleflora Complaints and Escalation Tips
If your issue is urgent, contact Teleflora customer service by phone or live chat rather than waiting. This is especially important for same-day orders, funeral flowers, hospital deliveries, wrong-address deliveries, missed deliveries, and cancellation requests.
If the first response does not resolve the issue, ask for a case number or written confirmation. Keep a timeline that includes the order date, requested delivery date, recipient location, phone number called, chat transcript, email response, names or titles of people who helped, and the resolution offered.
For unresolved billing issues, duplicate charges, or refunds that do not post after the expected processing time, contact Teleflora again with the case details. You may also need to contact your bank or credit card issuer if the charge remains disputed.
What to Expect When Contacting Teleflora
Teleflora support may ask for your order number, billing name, email, phone number, delivery date, recipient ZIP code, product name, and photos. For missed or late deliveries, the support team may need to contact the local florist that accepted the order.
Some issues can be resolved directly by Teleflora customer service. Other issues, especially substitutions, florist availability, delivery timing, and local delivery instructions, may depend on the local florist assigned to the order. For time-sensitive gifts, contact support as early as possible.
Teleflora Reviews and Complaints on CSN
CustomerServiceNumbers.com currently shows no posted Teleflora reviews for this listing. Because there are not enough live CSN reviews on this page, this post does not summarize broad Teleflora customer sentiment or claim review themes.
If you have contacted Teleflora customer service, called the Teleflora phone number, used live chat, requested a refund, reported a missed delivery, had a substitution issue, disputed a billing charge, or tried to resolve a flower delivery complaint, you can leave a review below. Please keep your review focused on your own experience and remove private order, payment, recipient, delivery, funeral, hospital, and gift-message information before posting.
Frequently Asked Questions About Teleflora Customer Service
What is the Teleflora customer service phone number?
Teleflora’s current Help Center lists 1-800-493-5610 for customer support. Teleflora’s FAQ also includes 1-800-835-3356 as an order-by-phone or website-help option.
Is Teleflora customer service available 24/7?
Teleflora’s Help Center says its team is available 24/7. Support options include the Help Center, email/support portal, phone support, and live chat.
How do I check my Teleflora order status?
Use Teleflora’s order status tool and have your order number or confirmation details ready. If the order is time-sensitive or the delivery date has already passed, contact customer service directly.
How do I request a Teleflora refund?
Contact Teleflora customer service through the Help Center, live chat, email/support portal, or by phone. Include your order number, delivery date, recipient city, photos if relevant, and a clear explanation of the issue.
Can Teleflora guarantee an exact delivery time?
Teleflora says it cannot guarantee exact delivery times in all cases, but customers can use the Special Instructions field to request a preferred delivery window. Funeral and memorial service deliveries should include the service time.
Why did Teleflora substitute flowers or a container?
Teleflora orders are fulfilled by local florists, and flowers, containers, and add-ons can depend on local availability. You can request no substitutions, but Teleflora states that exact flowers cannot always be guaranteed.
Can I post the recipient’s address or order number in a review?
No. Do not post order numbers, recipient names, addresses, phone numbers, emails, payment details, gift card numbers, funeral details, hospital details, sympathy messages, or private delivery instructions in public comments.
Related Customer Service Resources
- 1-800-Flowers Customer Service
- Calyx Flowers Customer Service
- Amazon Customer Service
- Teleflora Corporate Office Headquarters
- Research flower delivery, gifting, and online order charges on ChargeOnMyCard.com
- Read gift card and delivery scam warnings on ThinkItsAScam.com
- Read or leave company reviews on ZeroStars.org
Page Update Note
This Teleflora customer service page was updated on June 29, 2026, to verify current Teleflora support phone numbers, add Help Center, live chat, order status, refund, delivery, substitution, billing, international delivery, privacy, and complaint-escalation guidance, remove unsupported CSN review-theme claims, and replace generic CSNDB and COH homepage links with more relevant resources.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer service phone numbers, support routes, complaint resources, and company contact information since 2004. CSN is not affiliated with Teleflora. This page is designed to help readers find the right Teleflora support route and share customer service experiences in a public review format.
Share Your Experience
Have you contacted Teleflora customer service, called the Teleflora phone number, used live chat, checked order status, requested a refund, reported a missed delivery, had a substitution issue, disputed a charge, or complained about a local florist delivery? Share your experience below to help other customers understand what happened and which support route worked best.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not associated with Teleflora, Teleflora LLC, The Wonderful Company, or any local florist in the Teleflora network. This page is for informational, review, and complaint-sharing purposes only. Phone numbers, support options, delivery rules, refund timelines, substitution policies, florist availability, service fees, promotion terms, international delivery options, and corporate contacts can change. Contact Teleflora directly for the most current information.
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