Was a JustFlowers order late, missing, different from the picture or more expensive than expected? Contact JustFlowers promptly with the order ID, delivery date and photos. Same-day orders can enter processing immediately, and quality concerns should be reported within the company’s stated seven-day guarantee period.
How to Contact JustFlowers Customer Service
- Customer service: 1-800-777-1911
- Order by phone: 1-800-716-7559
- Customer-service email: service@justflowers.com
- Existing-order inquiry: Check an order or submit an inquiry
- Customer account: Sign in to review orders and inquiries
- Online contact information: JustFlowers customer service
- Mailing address: JustFlowers.com, 8605 Santa Monica Blvd., PMB 68567, West Hollywood, CA 90069
- Official website: JustFlowers.com
JustFlowers’ current website advertises 24/7 service, and its guarantee page says customer service can be called 24 hours a day. This replaces the older weekday-only hours previously shown on this page. The official site now lists the West Hollywood mailing address above rather than the former West Third Street address.
Best JustFlowers Support Route by Issue
- Order status or missing delivery: Use the order-inquiry page with the numeric order ID and the telephone number used for the purchase, then call customer service if the delivery is time-sensitive.
- Wilted, damaged or unsatisfactory flowers: Take photos immediately and contact JustFlowers within seven days of delivery.
- Arrangement differs from the picture: Review the substitution policy, photograph everything received and explain which flowers, colors, container or add-ons differed.
- Missing balloon, bear or other add-on: Report the missing item. JustFlowers says it may arrange separate delivery or issue a credit when an add-on cannot be delivered.
- Cancellation or change: Call as soon as possible. Same-day and florist-delivered orders may be processed immediately and may no longer be changeable.
- Unexpected total or fee: Compare the checkout total and confirmation with the card charge, then submit an order inquiry with the amount expected and amount charged.
- Refund status: Confirm that JustFlowers approved and processed the refund, then allow for the financial institution’s posting time.
Information to Have Before Contacting JustFlowers
- Numeric order ID
- Purchaser’s name, email and telephone number used for the order
- Recipient’s name, complete delivery address and telephone number
- Requested delivery date and occasion
- Product name, item code, selected size and paid add-ons
- Order confirmation showing the item price, service fees, delivery fees, taxes and total
- Photos of the full arrangement, packaging, card, container and damaged or substituted items
- Delivery confirmation or details showing that no delivery occurred
- Dates and times of previous calls, emails or online inquiries
- The requested resolution, such as redelivery, exchange, missing-item credit, fee credit or refund review
Late, Missing or Time-Sensitive Flower Deliveries
Same-day availability depends on the product, location and order time. Checkout should show the first available date. Exact times generally are not guaranteed, although customers can request a preferred time frame.
Express delivery may be offered during checkout for florist-delivered orders. JustFlowers says it is normally able to deliver those orders within four hours and may credit the express-delivery fee if that time frame is missed. Weekend, rural, holiday and severe-weather deliveries can be subject to additional limitations.
If an address is incorrect and delivery was attempted, JustFlowers’ delivery policy states that an address-correction fee may apply. Requests to leave an arrangement at a door can also place responsibility for loss or product condition on the purchaser. Verify the address and make sure someone can receive the delivery whenever possible.
JustFlowers Substitution Policy
Flowers and containers may vary because of seasonality and regional availability. JustFlowers says substitutions should be of equal or greater value and that it will try to preserve the arrangement’s overall shape, size, style and color combination. For a single-variety arrangement, the flower variety may take priority over color.
The policy also allows substitutions involving containers, balloons, plants, gift-basket contents and teddy bears. Review the official JustFlowers substitution policy before reporting a difference.
A substitution policy does not make documentation unnecessary. Photograph the delivered arrangement from several angles and compare it with the product description, selected size and paid add-ons. Explain whether the concern is the value, size, freshness, flower type, color balance, container or a missing item.
Cancellation and Order Changes
JustFlowers says same-day orders are processed immediately and usually cannot be changed. Florist-delivered orders that are already being prepared, are en route or have been delivered cannot generally be cancelled or changed. Shipped products cannot be cancelled after shipment.
Call 1-800-716-7559 and customer service at 1-800-777-1911 immediately if an unprocessed order needs to be changed or cancelled. Also create a written inquiry so there is a record of when the request was submitted. Do not assume that sending an email alone stops processing.
Guarantee, Exchanges and Refund Timing
The JustFlowers guarantee asks customers who are not satisfied to contact the company within seven days of delivery. Its stated remedy is an exchange intended to correct the problem. The policy separately discusses possible credits for missing add-ons, missed express-delivery time frames and certain deliveries that were not delivered or attempted on the requested day.
Eligibility depends on the circumstances and exclusions involving weather, rural locations, weekends and customer-supplied delivery information. Do not promise a refund or redelivery until JustFlowers confirms it.
JustFlowers’ payment page says refunds are normally processed within one to four business days, depending on the customer’s financial institution. That is processing guidance, not a guarantee that every complaint qualifies for a refund. Ask for written confirmation of the amount and processing date, then check the original payment method.
Service Fees and Unexpected Charges
The price shown below a product image may be the base item price rather than the final total. Service, delivery, express-delivery, taxes, upgrades and add-ons can increase the charge. JustFlowers says the actual price is calculated and displayed before checkout, and holiday pricing can differ for some products.
If the posted charge does not match the final confirmed total, save the confirmation and contact JustFlowers with both amounts. If a charge is unauthorized rather than merely different from the expected checkout total, contact the card issuer promptly using the number on the card or statement.
How to Escalate a JustFlowers Complaint
- Use the order-inquiry page so the complaint is attached to the correct order.
- Call customer service and provide the inquiry details.
- Describe the problem in a short timeline: order date, promised delivery, what occurred and previous contacts.
- Provide photos when the complaint involves freshness, damage, size, substitutions or missing add-ons.
- Ask for a clear resolution and the date by which it should occur.
- Keep the inquiry, email replies, names of representatives and any refund or redelivery confirmation.
- Follow up through the same inquiry so the history remains together.
JustFlowers Reviews and Complaints
CustomerServiceNumbers.com currently displays a JustFlowers rating of 3.0 out of 5 stars based on 1 review.
The review is dated March 26, 2014. The reviewer reports being charged $93 instead of an expected $81, says the flowers were not delivered and describes difficulty reaching a manager while attempting to cancel. Because this is one older review, it is not enough to establish current companywide complaint trends or measure present customer-service performance.
What to Include in a JustFlowers Review
- General issue type, such as non-delivery, late delivery, substitution, quality, cancellation or billing
- Delivery occasion and date without revealing private recipient information
- Support route used and response time
- Whether an exchange, redelivery, credit, refund review or other solution was offered
- Whether the promised resolution occurred
Privacy Warning for Flower-Delivery Reviews
Do not publish an order ID, purchaser or recipient address, phone number, email address, payment information, private card message, hospital room, funeral details or personal medical information. Crop shipping labels, receipts and order screens before uploading photos. Use the private JustFlowers inquiry system for information the company needs to identify an order.
Related Flower and Gift Delivery Customer Service Pages
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Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer-service information and share company reviews since 2004. We independently organize official contact routes, company policies and public review information so readers can reach the business responsible for an order.
Share Your JustFlowers Customer Service Experience
Have you contacted JustFlowers about a missing or late delivery, flower quality, substitutions, a cancellation, service fees, an exchange, redelivery or refund? Leave a rating and review below. Explain which support method you used, how long the response took and whether the issue was resolved.
Comments are moderated. Do not include private recipient information, order IDs, addresses, phone numbers, email addresses, payment information, private messages, funeral details or medical information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with JustFlowers.com, Just Flowers, Inc., any local florist, delivery carrier or related retailer. JustFlowers does not provide customer support through this website. Delivery availability, substitutions, fees, guarantees, cancellations, exchanges and refunds depend on the order and current company policies. Contact JustFlowers directly for a decision about a specific purchase.
