Tappan appliance owners may need help with a refrigerator, range, dishwasher, microwave, warranty question, repair, replacement part, product manual, damaged appliance, model number, or safety concern. Tappan remains an active kitchen-appliance brand and currently sells refrigerators, gas and electric ranges, dishwashers, and over-the-range microwaves.
Tappan Customer Service Contact Information
- Tappan General Customer Service: 1-800-265-8352
- Current Website Support Hours: Monday-Friday, 8:30 AM-8:00 PM ET
- U.S. Owner Support / Service Number Listed in Current Tappan Manuals: 1-800-374-4432
- Canada Support: 1-800-265-8352
- Tappan Contact Page: Tappan Contact Us
- Current Products: Tappan Appliances
- U.S. Warranty Address Listed in Current Manuals: Electrolux Major Appliances North America, 10200 David Taylor Drive, Charlotte, NC 28262
- Official Website: Tappan.com
Phone-number note: Tappan’s current Contact Us page lists 1-800-265-8352 as its customer-service number. Current Tappan appliance documentation also lists 1-800-374-4432 for U.S. owner support, accessories, service, and registration.
The older Saturday hours previously shown on this CustomerServiceNumbers.com page are not listed on Tappan’s current Contact Us page. Tappan currently publishes hours of Monday through Friday from 8:30 AM to 8:00 PM Eastern Time.
Best Tappan Support Route by Issue
- General appliance question: Call Tappan at 1-800-265-8352.
- U.S. repair or warranty service: Current Tappan appliance documentation lists 1-800-374-4432 for U.S. owner support and service.
- Appliance is not working: Find the model number, consult the Use & Care Guide, and contact Tappan if troubleshooting does not resolve the problem.
- Warranty question: Keep the receipt and check the written warranty supplied for the exact model.
- Replacement part: Have the full model number ready before ordering a part or requesting service.
- Missing manual: Current Tappan product pages provide downloadable guides and manuals for the products listed on Tappan.com.
- Damaged new appliance: Contact the dealer or retailer promptly in addition to Tappan when appropriate.
- Possible recall or safety concern: Check Tappan’s official recall information and contact customer service before continuing to use an appliance that may be unsafe.
Is Tappan Still in Business?
Yes. Tappan is an active appliance brand in 2026.
The current Tappan website describes Tappan as an American cooking brand and currently lists five Tappan appliance products:
- 17.6 cu. ft. top-freezer refrigerator
- 30-inch electric range
- 30-inch gas range
- 24-inch built-in dishwasher
- 1.6 cu. ft. over-the-range microwave
Tappan’s current website Terms and Conditions identify Tappan Home Products, Inc. as the company providing the site’s services.
Tappan also has a long relationship with Electrolux. Electrolux acquired Tappan in 1979, and current Tappan appliance warranty documentation identifies Electrolux Major Appliances North America as the U.S. warrantor.
Information to Have Before Calling Tappan
Appliance support is much easier when the exact product can be identified.
Before calling, gather:
- Full Tappan model number
- Serial number
- Appliance type
- Purchase date
- Retailer or dealer
- Receipt, delivery slip, or other proof of purchase
- Error code when one appears
- Description of the problem
- Date the problem began
- Any previous repair or customer-service information
The model and serial number are particularly important because Tappan appliances have been sold over many years and parts, warranties, instructions, and repair procedures can differ substantially by model.
Do not post a complete serial number, home address, telephone number, receipt, warranty claim number, or other private information in a public review.
Tappan Appliance Warranty Help
Warranty coverage should be checked against the documentation for the exact Tappan model.
For example, a current Tappan dishwasher Use & Care Guide provides a one-year limited warranty. It states that for one year from the original purchase date, Electrolux will pay covered costs to repair or replace parts that prove defective in materials or workmanship when the appliance has been properly installed, used, and maintained.
The warranty also contains exclusions.
Examples listed in the current documentation include:
- Products with missing or altered serial numbers
- Certain transferred products
- Commercial-use appliances
- Service calls that do not involve a covered defect
- Calls to correct installation or explain appliance operation
- Some consumable and cosmetic components
- Damage caused by misuse or inadequate power supply
- Damage resulting from unauthorized service or non-approved parts
Warranty terms can differ by appliance and model. Do not assume every Tappan appliance has identical coverage simply because another Tappan product has a one-year warranty.
Keep the original receipt, delivery slip, or other appropriate payment record. Tappan warranty documentation specifically advises keeping proof of purchase to establish the warranty period.
Tappan Appliance Repair and Service
Before arranging a repair, check the appliance’s Use & Care Guide for model-specific troubleshooting.
Common appliance problems may involve:
- Range or oven not heating
- Burner problems
- Refrigerator not cooling correctly
- Dishwasher not cleaning or draining
- Microwave not heating
- Unusual noises
- Error codes
- Door or control problems
Current Tappan documentation lists 1-800-374-4432 for U.S. owner support and service.
For warranty work, use the support route provided by Tappan or Electrolux rather than assuming an independent repair automatically qualifies for reimbursement. Current warranty documentation states that warranty service and parts obligations must be performed by Electrolux or an authorized service company.
For gas leaks, fire, smoke, electrical arcing, severe water leaks, carbon-monoxide concerns, or another immediate hazard, stop using the appliance when it is safe to do so and use the appropriate emergency, utility, or qualified professional service rather than relying solely on ordinary customer support.
How to Find Tappan Manuals
Tappan’s current individual product pages provide manuals and technical documents for the appliances presently offered.
Depending on the model, available documents can include:
- Use & Care Guide
- Installation Instructions
- Product Specification Sheet
- Energy Guide
Start at the Tappan product page and select the matching appliance.
For an older Tappan appliance that is no longer displayed, call customer support with the complete model number. Older Tappan models may require legacy documentation rather than a manual for one of the current products.
Tappan Replacement Parts
Do not order a replacement appliance part based only on the type of appliance or its appearance.
Use the complete model number to verify compatibility.
This is particularly important for:
- Oven heating elements
- Range controls
- Dishwasher pumps and spray components
- Refrigerator shelves and bins
- Door seals
- Microwave components
- Knobs and handles
Current Tappan warranty documentation also warns that damage caused by the use of parts other than genuine Electrolux parts or parts obtained outside authorized service channels may be excluded from warranty coverage.
For a covered appliance, contact Tappan before purchasing a part yourself if you believe the repair should be handled under warranty.
What If a New Tappan Appliance Arrives Damaged?
If a newly purchased Tappan appliance arrives damaged, photograph the damage and preserve the packaging and purchase documents.
A current Tappan range manual advises customers who receive a damaged range to contact the dealer or builder that sold the appliance.
For a new-appliance problem:
- Photograph the appliance and packaging.
- Record the model and serial number.
- Keep the receipt and delivery paperwork.
- Contact the retailer promptly about its damage or exchange policy.
- Contact Tappan when manufacturer assistance or warranty guidance is required.
Retailer return and exchange deadlines may be shorter than the manufacturer’s warranty period, so do not delay reporting delivery damage.
Tappan Product Recalls and Safety Issues
Tappan maintains recall information on its official website.
Use the Tappan Recall page when checking current product-safety information.
A recall is different from an ordinary repair or warranty complaint. If an appliance model is covered by a recall, follow the specific recall instructions rather than arranging an unrelated paid repair first.
When checking a recall, have the model and serial number available because visually similar appliances may not all be included.
Tappan, Electrolux and Frigidaire
Tappan has been associated with Electrolux for decades. Electrolux Group records that it acquired Tappan in 1979 as part of its return to the U.S. major-appliance market.
Current Tappan appliance documentation continues to identify Electrolux in its warranty and service information.
Electrolux Group currently identifies its North American headquarters as being in Charlotte, North Carolina. A current Tappan warranty document lists:
Electrolux Major Appliances North America
10200 David Taylor Drive
Charlotte, NC 28262
Frigidaire is another major Electrolux Group appliance brand in North America.
Customers should still begin with the support information for the brand shown on their appliance rather than assuming every Electrolux-owned appliance uses exactly the same support process.
How to Escalate a Tappan Customer Service Complaint
If a Tappan appliance problem is not resolved after the first contact:
- Record the appliance model and serial number.
- Keep the receipt, warranty, delivery records, photographs, and previous service paperwork.
- Call Tappan customer service or the U.S. owner-support number listed in the appliance documentation.
- Explain the problem and any troubleshooting or repairs already attempted.
- Ask whether the appliance is covered by its written warranty.
- Ask for a case, service, or reference number when available.
- Confirm whether an authorized service company must perform the repair.
- Keep technician notes, part information, receipts, and promised follow-up dates.
- Request further review if the first response does not resolve the complaint.
For a newly delivered appliance, also keep the retailer involved when the problem may fall under its return, replacement, delivery-damage, or installation policy.
Tappan Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays 0 out of 5 stars based on 0 Tappan reviews.
Because no customer reviews are currently published on this Tappan page, there is not enough CustomerServiceNumbers.com feedback to identify supported positive or negative customer-service trends.
The previous version of this article described customers as praising durability, performance, and customer service while mentioning complaints about product availability and warranty claims. Those statements were not supported by reviews actually published on this CustomerServiceNumbers.com listing and should not be treated as customer-review findings.
Customers who have recently contacted Tappan can leave a review below describing the appliance, support method used, repair or warranty issue, response received, and whether the problem was resolved.
Frequently Asked Questions
What is the Tappan customer service phone number?
Tappan’s current Contact Us page lists 1-800-265-8352.
What is the Tappan U.S. appliance service number?
Current Tappan appliance documentation lists 1-800-374-4432 for U.S. owner support, accessories, service, and registration.
What are Tappan customer service hours?
Tappan’s current website lists customer-service hours as Monday through Friday from 8:30 AM to 8:00 PM Eastern Time.
Is Tappan still in business?
Yes. Tappan’s official website is active and currently lists refrigerators, gas and electric ranges, dishwashers, and over-the-range microwaves.
Who owns Tappan appliances?
Tappan has been associated with Electrolux since Electrolux acquired Tappan in 1979. Tappan’s current website Terms and Conditions identify Tappan Home Products, Inc. as the provider of its services, while current appliance warranties identify Electrolux Major Appliances North America as the U.S. warrantor.
How long is the Tappan appliance warranty?
Coverage should be checked for the exact model. For example, a current Tappan dishwasher manual provides a one-year limited warranty covering qualifying defects in materials or workmanship, subject to its exclusions.
How do I find a Tappan appliance manual?
Current Tappan product pages provide downloadable manuals and installation documents. For an older model that is not shown online, contact Tappan with the complete model number.
Where can I find my Tappan model number?
The location varies by appliance. Check the model and serial-number plate on the appliance and consult the owner’s manual if necessary before calling support.
Where is Tappan located?
Current Tappan warranty documentation lists Electrolux Major Appliances North America at 10200 David Taylor Drive, Charlotte, NC 28262 for U.S. warranty service.
Related Customer Service Pages
- Electrolux Customer Service – support information for Tappan’s longtime parent appliance company
- Frigidaire Customer Service – another major Electrolux Group appliance brand
- GE Appliances Customer Service – appliance repair, warranty, parts, and owner support
- Whirlpool Customer Service – appliance repair, warranty, and owner support
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. This website is independent and is not owned or operated by Tappan, Tappan Home Products, Electrolux, Frigidaire, an appliance retailer, repair company, or warranty provider.
This page distinguishes Tappan’s current website contact number from the U.S. owner-support number listed in current appliance documentation and uses current Tappan product information rather than treating Tappan as a discontinued brand.
Share Your Tappan Customer Service Experience
If you have contacted Tappan about a refrigerator, range, dishwasher, microwave, appliance repair, warranty claim, replacement part, damaged delivery, manual, product registration, safety concern, or another customer-service issue, describe the appliance involved, which support route you used, how Tappan responded, and whether the issue was resolved.
Privacy warning: Do not post your complete appliance serial number, home address, telephone number, private email address, repair ticket, warranty claim number, receipt, payment information, or photographs containing sensitive household information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Tappan, Tappan Home Products, Electrolux, Frigidaire, any appliance retailer, repair company, installer, warranty provider, or government agency.
CustomerServiceNumbers.com cannot schedule a repair, approve warranty coverage, order a part, replace an appliance, process a retailer return, determine recall eligibility, or act on behalf of Tappan or Electrolux.
Tappan telephone numbers, support hours, appliance models, warranty terms, product availability, parts, service procedures, and corporate information can change. Verify important information directly through Tappan.com and the documentation supplied with the exact appliance model.