Carquest customers may need help with an auto-parts purchase, wrong part, warranty claim, defective product, return, core charge, battery, online order, store pickup, installation service, or complaint about a local store. Carquest is backed by Advance Auto Parts, and its official website directs many customer-service questions and online shopping functions through Advance Auto Parts support.
Carquest also operates through a network of locally owned stores, so a store-specific purchase, return, employee complaint, or service issue may need to be handled directly by the Carquest location involved.
Carquest Customer Service Contact Information
- Customer Service Phone: 1-877-238-2623 / 1-877-ADVANCE
- Online Order Phone Support: 7 days a week, 8:30 AM-5:30 PM ET
- In-Store Customer Service Phone Support: Monday-Friday, 8:30 AM-5:30 PM ET
- Live Chat: Monday-Saturday, 8:30 AM-7:30 PM ET; Sunday, 8:30 AM-5:30 PM ET
- Text Support: 1-877-238-2623, Monday-Saturday, 8:30 AM-7:30 PM ET; Sunday, 8:30 AM-5:30 PM ET
- Contact Page: Carquest / Advance Auto Parts Customer Support
- Carquest Store Locator: Find a Carquest Store
- Corporate / Store Support Center: Advance Auto Parts, Inc., 4200 Six Forks Road, Raleigh, NC 27609
- Carquest Website: Carquest.com
When calling 1-877-238-2623, the correct option depends on the issue:
- Option 1: Online orders, website questions, and ecommerce support
- Option 2: Advance Rewards questions
- Option 3: In-store customer service and store feedback
- Option 5: DieHard battery support
Best Carquest Support Route by Issue
- Local Carquest store purchase: Contact the store where the purchase was made first.
- Store employee or service complaint: Ask for the local store manager, then use 1-877-238-2623 if further review is needed.
- Online order: Call 1-877-238-2623, Option 1, or use live chat.
- Wrong or missing online part: Use online-order customer service and have the order and part numbers ready.
- Return: Determine whether the purchase was made through AdvanceAutoParts.com or directly from an independently operated Carquest store.
- Warranty claim: Contact the store or customer service with the original receipt and product information.
- Core charge: Return the correct rebuildable core according to the applicable purchase and return instructions.
- Battery question: Contact the local store or use 1-877-238-2623, Option 5, when the issue involves DieHard battery support.
- Vehicle fitment question: Have the vehicle year, make, model, engine, and exact part number available.
- Store hours or local services: Use the official Carquest Store Locator.
Carquest Stores Are Locally Owned
Carquest describes its current network as locally owned and nationally backed.
Carquest’s official website states that independent store owners benefit from the distribution network of Advance Auto Parts.
This distinction matters when resolving a customer-service problem. A purchase made directly from a locally operated Carquest store may involve that store’s own transaction records, management, or return procedures.
For a local store problem:
- Locate the specific store using the Carquest Store Locator.
- Contact that store with the receipt and part information.
- Ask for the store manager if the first employee cannot resolve the issue.
- Call 1-877-238-2623 and select the in-store customer-service option if additional assistance is needed.
Information to Have Before Contacting Carquest
Gather the information relevant to your issue:
- Store name and location
- Purchase date
- Receipt or online order number
- Carquest part number
- Product brand and description
- Vehicle year, make, model, and engine
- Vehicle mileage when relevant to a warranty issue
- Shipping or pickup information
- Core-charge details
- Warranty information printed on the receipt or product page
- Photographs of damaged or incorrect merchandise when useful
- The refund, exchange, warranty replacement, or other resolution requested
Do not post a complete VIN, payment-card information, home address, order number, receipt containing private information, account credentials, or other sensitive information in a public review.
Carquest Online Shopping
Carquest’s official website directs shoppers selecting a Carquest store into the Advance Auto Parts online shopping system.
That means an online order involving Carquest-branded parts may be processed through AdvanceAutoParts.com even when the customer originally entered through Carquest.com.
For an online-order problem, use:
- 1-877-238-2623, Option 1
- Live chat
- Text support at 1-877-238-2623
- The official Advance Auto Parts Contact Us page
Have the order confirmation and email address used for the purchase available.
Carquest and Advance Auto Parts Returns
Return rules depend on where and how the product was purchased.
For an eligible purchase made through Advance Auto Parts, the current standard return policy generally allows a product to be returned within 45 days of purchase when it is in new condition.
A standard new-condition return generally requires the product to be:
- In original condition
- In the original packaging
- Unopened when required
- Uninstalled
- Returned with the original materials supplied with the product
Refunds with proof of purchase are generally credited to the original payment method.
Use the official Advance Auto Parts Return Policy for current rules.
Returns to an Independent Carquest Store
Do not assume that every transaction at an independently operated Carquest location follows exactly the same process as an online Advance Auto Parts purchase.
If merchandise was purchased directly from a local Carquest store:
- Keep the original receipt.
- Contact the store that sold the product.
- Ask whether the product qualifies for return or exchange.
- Ask whether installed, opened, electrical, special-order, or clearance merchandise has additional restrictions.
- Request manager review when a return dispute cannot be resolved at the counter.
This is especially important when a locally operated store has changed ownership or when the original sale was handled by a different business entity.
Items That May Have Return Restrictions
Automotive parts can have restrictions that do not apply to ordinary retail merchandise.
Advance Auto Parts currently identifies several categories that may have special rules, including:
- Items marked All Sales Final
- Installed products
- Opened gaskets
- Certain electrical and electronic products
- Clearance or “AS IS” merchandise
- Special-order merchandise
- Commercial tools and equipment
- Hazardous products
- Core-return products
Some special-order, commercial-tool, and equipment returns can also be subject to a restocking fee.
Check the receipt and current return policy before removing packaging or installing a part if there is a possibility you may need to return it.
Carquest Warranty Help
Carquest products can have different warranty periods depending on the specific product.
Do not assume that every Carquest part has a lifetime warranty.
Warranty coverage may depend on:
- Product category
- Part number
- Purchase date
- Warranty printed on the receipt
- Warranty displayed on the product page
- Proper installation
- Normal use
- Whether the customer is the original purchaser
Examples of Carquest products sold through Advance Auto Parts can carry warranties ranging from limited periods to limited lifetime coverage.
Use the official Warranty Information page and check the individual product listing for the exact coverage.
How to Make a Carquest Warranty Claim
For a warranty issue:
- Find the original receipt or online order confirmation.
- Identify the exact Carquest part number.
- Check the warranty listed for that product.
- Contact the store or customer-service team before discarding the failed part.
- Bring or provide the failed product when requested.
- Provide vehicle information and installation details when relevant.
Online purchases can generally be taken to an Advance Auto Parts store for warranty assistance. Customers without a nearby location can call 1-877-238-2623 for help.
Warranty coverage normally concerns defects in the product and does not automatically cover labor, towing, diagnostic expenses, or damage caused by improper installation or misuse.
Carquest Filter Warranty
Carquest publishes a specific limited warranty for qualifying automotive filters.
The warranty states that qualifying Carquest filters are warranted against manufacturing defects in material, workmanship, or design for the applicable replacement interval.
For a claim involving an alleged defective filter:
- Keep the filter.
- Keep the receipt.
- Document the vehicle and installation.
- Do not discard parts that may need to be inspected.
- Contact customer service promptly.
Carquest states that certain filter-related claims involving alleged engine damage must be reported within the applicable warranty process and may require technical inspection.
For warranty assistance, call 1-877-238-2623.
Carquest Core Charges
Some automotive products such as alternators, starters, brake calipers, and other remanufactured components may include a refundable core charge.
The core is the old part that can be rebuilt or recycled.
To receive an eligible core refund:
- Return the same type of part purchased.
- Keep the original receipt.
- Return the core in the required condition.
- Use the original packaging when required.
- Drain fluids when the applicable instructions require it.
A damaged, incomplete, or incorrect core may not qualify for the expected refund.
Contact the selling store before making a special trip if you are uncertain whether the old part will be accepted.
Carquest Battery Services
Carquest advertises several battery services at participating locations, including:
- Battery testing
- Battery installation with purchase
- Battery registration where applicable
- Automotive battery charging
- Marine battery charging
Service availability can depend on the store, vehicle, battery location, required equipment, and other conditions.
Call the local Carquest location before visiting when you need a particular service.
Carquest Check Engine Light Scanning
Carquest advertises free engine-code scanning for most OBD-II vehicles at participating locations.
A trouble code can help identify the system reporting a fault, but the code alone does not necessarily identify the exact failed component.
Do not purchase or replace a safety-critical or expensive part solely because of a code without completing the appropriate diagnosis.
For brake, steering, fuel, overheating, electrical, airbag, or other safety-related problems, consult a qualified automotive repair professional.
Starter and Alternator Testing
Participating Carquest stores advertise free battery, starter, and alternator testing, including testing certain components on or off the vehicle.
Call the local store to confirm:
- The service is available.
- The vehicle or component can be tested.
- An appointment is needed.
- The part must be removed before testing.
Testing availability can vary by store and vehicle.
Carquest Wiper Installation and Oil Recycling
Carquest currently advertises:
- Wiper installation: Free front and rear wiper-blade installation with qualifying purchase at participating locations.
- Oil recycling: Used motor oil recycling at participating Carquest stores.
Local restrictions, capacity limits, product requirements, and store participation can vary. Contact the specific location before bringing used automotive fluids or relying on an installation service.
Carquest Same-Day Pickup
Carquest advertises free in-store or curbside pickup within approximately 30 minutes at participating locations for eligible products.
Actual availability depends on:
- Local inventory
- Store participation
- Order processing
- Product type
- Store hours
Wait for the pickup confirmation before traveling to the store.
Wrong Carquest Part or Fitment Problem
Automotive parts often vary by engine, trim, production date, drivetrain, emissions package, or other vehicle configuration.
If a part does not fit:
- Stop installation before modifying the product.
- Keep the packaging.
- Record the part number.
- Confirm the vehicle year, make, model, engine, and trim.
- Compare the old and new parts when appropriate.
- Contact the store or customer service before attempting another installation.
If the part has already been installed, return eligibility may be different from an unopened new-condition return.
Carquest Store Complaints
For a complaint involving a local Carquest location:
- Write down the store location, date, approximate time, and issue.
- Keep the receipt and product.
- Ask to speak with the store manager.
- Explain the resolution you are requesting.
- If the issue remains unresolved, call 1-877-238-2623 and select Option 3 for in-store customer service.
- Keep notes showing who you spoke with and what response was provided.
Remember that many Carquest locations are independently operated, so store ownership may matter when resolving a transaction or employee complaint.
Who Owns Carquest?
Carquest is backed by Advance Auto Parts.
Advance acquired General Parts International, the company associated with the Carquest network, and Carquest continues as an automotive-parts brand and independent-store network supported by Advance Auto Parts.
Carquest’s current website directs online shoppers and customer-contact links into Advance Auto Parts systems.
Advance Auto Parts currently lists its Store Support Center at:
Advance Auto Parts, Inc.
4200 Six Forks Road
Raleigh, NC 27609
For ordinary Carquest store, order, product, return, or warranty issues, begin with the local Carquest store or the customer-service number rather than sending correspondence to the corporate office.
How to Escalate a Carquest Customer Service Problem
If the initial contact does not resolve the issue:
- Determine whether the purchase was made at an independent Carquest store or through AdvanceAutoParts.com.
- Gather the receipt, order number, part number, vehicle information, and warranty details.
- For a local transaction, speak with the store manager.
- Call 1-877-238-2623 and select the option that matches the issue.
- For online issues, use live chat, text, or Option 1.
- For store feedback, use Option 3.
- Keep any case number, return paperwork, warranty record, or refund confirmation.
- Follow up if the promised refund, replacement, warranty decision, or manager response does not occur.
Carquest Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows 3.0 out of 5 stars based on 2 Carquest reviews.
Both published reviews are historical and date from 2015.
One reviewer described purchasing an oil pump from a Carquest location in Bridgeport, Connecticut and later having difficulty returning it after the local auto-parts business changed ownership. The reviewer also reported additional installation expense connected with the disputed part.
A second reviewer in Amherstburg, Ontario reported a recurring concern about delivery vehicles idling during overnight deliveries near a commercial and residential area.
Because there are only two reviews and both were submitted in 2015, they should not be treated as evidence of Carquest’s current overall customer-service performance.
Carquest’s current locally owned store structure also means an experience at one independently operated location may not represent another Carquest store.
Frequently Asked Questions
What is the Carquest customer service phone number?
Carquest’s official website directs customer support through Advance Auto Parts at 1-877-238-2623, also written as 1-877-ADVANCE.
What are Carquest customer service hours?
Hours depend on the support channel. Live chat and text are currently available Monday-Saturday from 8:30 AM to 7:30 PM ET and Sunday from 8:30 AM to 5:30 PM ET. Online-order telephone support is available seven days a week from 8:30 AM to 5:30 PM ET. In-store customer-service phone support is currently Monday-Friday from 8:30 AM to 5:30 PM ET.
Are Carquest stores owned by Advance Auto Parts?
Carquest is backed by Advance Auto Parts, but Carquest specifically describes its current network as including independently owned local stores.
Where do I complain about a Carquest store?
Start with the local store manager. If the issue remains unresolved, call 1-877-238-2623 and select Option 3 for in-store customer service.
Can I return a Carquest part?
Return eligibility depends on where the product was purchased, its condition, and the product category. Eligible Advance Auto Parts purchases generally have a 45-day new-condition return period. For a purchase made directly from an independent Carquest store, contact that store for the applicable return process.
How long is the Carquest warranty?
There is no single warranty period for every Carquest product. Check the receipt and the individual product page because coverage varies by part.
How do I make a Carquest warranty claim?
Keep the failed part and original proof of purchase, check the applicable warranty, and contact the store or customer service at 1-877-238-2623.
Does Carquest test batteries?
Yes. Carquest advertises free battery testing at participating locations, along with selected battery charging and installation services.
Does Carquest scan check engine lights?
Carquest advertises free engine-code scanning for most OBD-II vehicles at participating stores.
Where is the Carquest corporate office?
Carquest customer support is backed by Advance Auto Parts. Advance Auto Parts currently lists its Store Support Center at 4200 Six Forks Road, Raleigh, NC 27609.
Related Customer Service Pages
- Advance Auto Parts Customer Service
- AutoZone Customer Service
- O’Reilly Auto Parts Customer Service
- NAPA Auto Parts Customer Service
- Advance Auto Parts Corporate Office Headquarters
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. This site is independent and is not owned or operated by Carquest, Advance Auto Parts, or any independently operated Carquest store.
The purpose of this page is to help customers identify the correct support route for Carquest store purchases, online orders, returns, warranties, core charges, vehicle parts, local services, and complaints.
Share Your Carquest Customer Service Experience
If you have contacted Carquest or Advance Auto Parts about a local store, online purchase, wrong part, defective product, return, warranty claim, battery, core charge, store service, or complaint, describe the location or support route used, what happened, how the company responded, and whether the matter was resolved.
Privacy warning: Do not post complete order numbers, VINs, license plate numbers, payment information, home addresses, account credentials, warranty claim numbers, receipts containing personal information, or other sensitive information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent information and review website and is not affiliated with Carquest, Advance Auto Parts, any independent Carquest store, any automotive-parts manufacturer, or any repair shop. CustomerServiceNumbers.com cannot access orders or store records, approve returns, issue refunds, determine warranty coverage, refund core charges, diagnose vehicle problems, or act on behalf of Carquest or Advance Auto Parts.
Store ownership, return procedures, warranty terms, product availability, service availability, support hours, and local policies can change. Verify important information directly with Carquest, Advance Auto Parts, or the store responsible for the transaction.
