Experian consumers may need help disputing an inaccurate credit account, freezing a credit report, placing a fraud alert, responding to identity theft, canceling a paid membership, investigating an unexpected charge, accessing a credit report, or recovering an online account.
Experian uses different support routes for credit-report assistance and Experian memberships. The correct number depends on whether the issue involves a consumer credit file, identity theft, security freeze, paid monitoring product, billing, or online account.
Experian customer-service information reviewed and updated in June 2026.
How To Contact Experian Customer Service
Important: The corporate telephone number and Costa Mesa office do not handle ordinary consumer credit disputes, freezes, fraud alerts, memberships, or account access. Use the appropriate consumer-support route above.
The previously listed Customer Care number 1-800-493-1058 is not shown on Experian’s current official consumer contact page. The current membership-support number is 1-866-617-1894.
Experian Customer Service Hours
Experian Membership Support
- Monday through Friday: 8:00 a.m.–8:00 p.m. Central Time
- Saturday and Sunday: 8:00 a.m.–6:00 p.m. Central Time
- Virtual Assistant: Available 24 hours a day, seven days a week after sign-in
Experian does not publish one universal schedule for every credit-report, fraud, freeze, dispute, privacy, and identity-verification function. Automated tools and online support are generally available outside normal representative hours.
Choose the Correct Experian Support Route
- Credit report, fraud alert, security freeze or identity theft: Call 1-888-397-3742.
- Paid Experian membership, trial, billing or cancellation: Call 1-866-617-1894.
- Incorrect account, balance, payment history or personal information: Use the Experian Dispute Center.
- Dispute by phone: Obtain an Experian credit report and call the dispute number printed on that report.
- Freeze or unfreeze an Experian report: Use the Security Freeze Center or call 1-888-397-3742.
- Identity-theft concern: Secure the account, place a freeze or alert, dispute fraudulent information, and create a recovery plan through IdentityTheft.gov.
- Free reports from all three nationwide bureaus: Use AnnualCreditReport.com.
- Business credit report: Use Experian’s small-business or commercial credit contacts rather than personal consumer support.
- Corporate, media or employment inquiry: Use Experian’s corporate contacts.
Experian Mailing Addresses
Experian Membership Customer Care
Experian.com
Attn: Customer Care
P.O. Box 2390
Allen, TX 75013
Experian Credit Report Disputes
Experian
P.O. Box 4500
Allen, TX 75013
Experian Security Freeze Requests
Experian Security Freeze
P.O. Box 9554
Allen, TX 75013
Annual Credit Report Requests
Annual Credit Report Request Service
P.O. Box 105281
Atlanta, GA 30348-5281
Use the address intended for the specific request. Do not send a credit dispute, freeze request, payment, identity document, or membership cancellation to Experian’s Costa Mesa corporate office.
Information To Gather Before Contacting Experian
- The full legal name shown on the credit report
- Date of birth
- Current mailing address
- Previous addresses from the past two years
- The Experian report number when available
- The name and partial account number of the disputed account
- The date and reason for the dispute
- A copy of the credit report with the disputed item identified
- Statements or creditor letters supporting the correction
- A government-issued identification document
- Proof of the current address
- An identity-theft report or police report when applicable
- The Experian membership email address
- The date and amount of an unexpected Experian charge
- The last four digits of the payment card
- Previous dispute, membership or support confirmation numbers
- The specific correction or resolution being requested
Do not publish Social Security numbers, report numbers, account numbers, passwords, verification codes, identification documents, complete addresses, or other private information in a public review.
Common Reasons Consumers Contact Experian
- Incorrect account on a credit report
- Late payment reported inaccurately
- Incorrect balance or credit limit
- Duplicate account
- Closed account shown as open
- Account belonging to another person
- Fraudulent inquiry or account
- Incorrect name or address
- Security freeze or unfreeze request
- Temporary freeze lift
- Fraud alert
- Identity theft
- Denied credit or adverse-action notice
- Unable to access an Experian account
- Paid membership cancellation
- Unexpected Experian membership charge
- Experian Boost connection problem
- Credit score differs from a lender’s score
- Credit monitoring alert
- Prescreened credit or insurance offers
How To Get a Free Credit Report
Federal law allows consumers to obtain free credit reports from Experian, Equifax, and TransUnion through AnnualCreditReport.com. Free reports are currently available weekly.
Order Online
Visit AnnualCreditReport.com. This is the official site authorized to provide free reports from the three nationwide credit bureaus.
Order by Telephone
Call 1-877-322-8228.
Order by Mail
Download the official request form and send it to:
Annual Credit Report Request Service
P.O. Box 105281
Atlanta, GA 30348-5281
AnnualCreditReport.com provides credit reports but generally does not include a credit score. Experian also offers access to a free Experian credit report and FICO Score through a free Experian membership.
How To Dispute an Experian Credit Report Error
Consumers can dispute inaccurate Experian credit-report information online, by mail, or by telephone.
File an Experian Dispute Online
- Obtain and review the Experian credit report.
- Open the Experian Dispute Center.
- Sign in or create an Experian account.
- Locate the account, inquiry or personal information in question.
- Select the appropriate dispute reason.
- Provide a clear explanation.
- Upload supporting documents when appropriate.
- Review the dispute carefully.
- Submit it and save the confirmation.
- Monitor the dispute through the Experian account.
Online disputes are usually the fastest option, but certain names, addresses, inquiries, identity issues, and other items may require telephone or mail assistance.
Dispute by Telephone
Experian advises consumers to obtain a copy of their personal Experian credit report and call the telephone number printed on that report. A dispute specialist can explain which documents may be needed.
Dispute by Mail
Send written disputes to:
Experian
P.O. Box 4500
Allen, TX 75013
A mailed dispute should generally include:
- The consumer’s full legal name
- Current mailing address
- Date of birth
- Social Security number or requested identifying information
- The Experian report number when available
- The name and partial number of each disputed account
- A clear explanation of what is inaccurate
- The correction requested
- A copy of a government-issued ID
- Proof of the current address
- Copies of supporting statements, letters or records
Send copies rather than original documents. Keep a complete copy of the dispute and consider using a mailing method with tracking.
What Can Be Disputed on an Experian Report?
Consumers may dispute information they believe is incomplete or inaccurate, including:
- Late payments
- Account balances
- Credit limits
- Account status
- Opening or closing dates
- Duplicate accounts
- Accounts that do not belong to the consumer
- Fraudulent accounts
- Incorrect collection information
- Incorrect inquiries
- Incorrect names or addresses
- Public-record information where applicable
A dispute is not intended to remove accurate negative information merely because it lowers a credit score. Experian may verify accurate information and leave it on the report.
How Long Does an Experian Dispute Take?
Experian states that credit-report disputes are generally resolved within 30 days. An investigation may take up to 45 days in certain circumstances, including when additional documents are submitted after the investigation begins.
Possible dispute results include:
- The information was verified as accurate.
- The information was updated.
- The item was deleted.
- The account was added or restored.
- The dispute was processed but produced no requested change.
Consumers can monitor the dispute through their Experian account and may receive email alerts when the status changes.
What To Do if Experian Verifies Information You Still Believe Is Wrong
- Review the dispute result and explanation.
- Confirm that all supporting documents were received.
- Contact the creditor, collector, lender or other company that supplied the information.
- Ask the company to correct its records and update all credit bureaus.
- Submit a new dispute only when additional evidence or a materially different issue exists.
- Request information about the investigation when available.
- Consider adding a brief consumer statement to the credit report.
- Review complaint options through the Consumer Financial Protection Bureau.
- Consult a qualified consumer attorney when inaccurate reporting causes significant unresolved harm.
Repeatedly submitting the same dispute without new information may not produce a different outcome and may be treated as duplicative or frivolous.
Experian Security Freeze
A security freeze limits access to an Experian credit report and can make it harder for an identity thief to open a new credit account.
Security freezes are free. A freeze remains in effect until the consumer removes it or temporarily lifts it.
How To Freeze an Experian Credit Report
- Online: Use the Experian Security Freeze Center.
- Telephone: Call 1-888-397-3742.
- Mail: Write to Experian Security Freeze, P.O. Box 9554, Allen, TX 75013.
Information Needed for a Mailed Freeze Request
- Full legal name
- Social Security number
- Date of birth
- Current address
- Complete addresses from the previous two years
- Copy of a government-issued identification document
- Copy of a utility bill, bank statement, or other proof of address
Do not send original documents.
How To Unfreeze or Temporarily Lift an Experian Freeze
A consumer applying for a loan, credit card, apartment, utility account, mobile service, insurance policy, or another product may need to lift the freeze temporarily.
Schedule a Temporary Thaw Online
- Sign in to the Experian Security Freeze Center.
- Select the option to manage the freeze.
- Choose Schedule a Thaw.
- Select the beginning and ending dates.
- Confirm the request.
- Return after the application process to verify the freeze status.
A freeze can also be managed by calling 1-888-397-3742 or submitting a written request.
Ask the company processing the application which credit bureau it expects to use. When that information is unavailable, the consumer may need to lift freezes at more than one bureau.
Freezing Experian Does Not Freeze Equifax or TransUnion
A security freeze must be placed separately with each nationwide credit bureau:
- Experian
- Equifax
- TransUnion
Freezing only the Experian report does not automatically freeze the Equifax and TransUnion reports.
Experian Fraud Alerts
A fraud alert tells potential creditors to take additional steps to verify the applicant’s identity before opening a new account.
Fraud alerts are free and can be placed online or by calling 1-888-397-3742.
Types of Fraud Alerts
- Initial fraud alert: Remains for one year and can be renewed.
- Active-duty military alert: Remains for one year and can be renewed.
- Extended fraud alert: Remains for seven years and requires proof that the consumer is an identity-theft victim.
When an initial fraud alert is placed with one nationwide credit bureau, that bureau generally notifies the other two bureaus. Security freezes work differently and must be placed separately with each bureau.
Fraud Alert Versus Security Freeze
- Fraud alert: Asks creditors to verify the consumer’s identity before extending credit.
- Security freeze: Restricts access to the credit report until it is lifted or removed.
- Credit monitoring: Alerts the consumer after certain credit-file changes occur.
- Experian CreditLock: A paid membership feature that can lock or unlock the Experian report but is not the same legal product as a free security freeze.
A consumer concerned about new-account fraud may use both a freeze and monitoring. Credit monitoring by itself does not necessarily prevent a fraudulent application.
Experian CreditLock Versus a Free Credit Freeze
Experian CreditLock is included with certain paid Experian memberships. It provides app- and web-based locking and unlocking and may include alerts and additional identity-protection features.
A statutory security freeze:
- Is free
- Does not require a paid membership
- Remains until removed or temporarily lifted
- Can be placed online, by phone, or by mail
Consumers do not need to purchase Experian CreditLock to freeze their Experian credit report.
Identity Theft and Fraudulent Accounts
Warning signs of identity theft can include:
- An unfamiliar credit account
- An inquiry the consumer did not authorize
- A new address on the credit report
- A collection account that does not belong to the consumer
- A credit-monitoring alert for an unknown application
- Mail from a lender the consumer did not contact
- A sudden change in access to an existing account
- A tax, employment, medical, or government-benefit problem
Steps To Take After Suspected Identity Theft
- Review all three credit reports.
- Place security freezes with Experian, Equifax, and TransUnion.
- Place an initial fraud alert when appropriate.
- Report fraudulent accounts to the affected lender or creditor.
- File disputes with the credit bureaus.
- Create an identity-theft recovery plan at IdentityTheft.gov.
- Change passwords for affected financial and email accounts.
- Enable multifactor authentication.
- Review bank, card, loan, tax, and benefits accounts.
- Keep copies of every report, letter, dispute and confirmation.
Call emergency services when identity theft involves an immediate threat or personal-safety risk. Experian is not a law-enforcement agency.
Canceling an Experian Paid Membership
Experian allows eligible members to change a paid monthly membership to a free membership through their account settings.
Downgrade or Cancel Online
- Sign in to the Experian account.
- Open Your Account or membership settings.
- Review the current membership and billing date.
- Select the option to change the membership.
- Choose a free membership when available.
- Complete every confirmation step.
- Save a screenshot or confirmation email.
Cancel by Telephone
Call Experian Membership Customer Care at 1-866-617-1894.
Ask the representative to confirm:
- The membership being canceled or downgraded
- The effective date
- Whether access continues through the billing period
- Whether another Experian product remains active
- Whether a refund applies
- The cancellation or confirmation number
Deleting the Experian app, signing out, ignoring the service, freezing a credit report, or closing a credit card does not automatically cancel a paid Experian membership.
Experian Free Trial Converted to a Paid Membership
Certain identity-monitoring and premium products may begin with a limited free trial and convert to paid monthly service unless canceled before the trial ends.
Before Starting a Trial
- Record the trial start and end dates.
- Review the monthly price.
- Confirm the product name.
- Check whether a family plan or individual plan was selected.
- Review the cancellation method.
- Save the signup confirmation.
- Set a reminder before the trial expiration date.
A free Experian account and a paid Experian IdentityWorks or premium membership are not necessarily the same product.
Unexpected Experian Membership Charge
An unfamiliar Experian charge may involve:
- A free trial converting to a paid membership
- A premium credit-monitoring plan
- Experian IdentityWorks
- A family identity-protection plan
- More than one Experian account
- A membership under another email address
- A household member using the payment method
- An unauthorized transaction
How To Investigate the Charge
- Record the complete statement description, date and amount.
- Search all email accounts for Experian confirmations.
- Sign in and review the membership settings.
- Check whether another Experian account exists.
- Ask other authorized card users.
- Call 1-866-617-1894.
- Ask which account and product created the charge.
- Request cancellation and refund review when appropriate.
- Contact the card issuer if the charge remains unauthorized.
For help researching a statement descriptor, visit ChargeOnMyCard.com.
Experian Refund Requests
Refund eligibility depends on the product, signup terms, cancellation date, charge, and applicable law.
Contact Membership Customer Care promptly about:
- An unauthorized charge
- A duplicate membership
- A documented billing error
- A charge after confirmed cancellation
- A membership opened through account compromise
- A service that never activated
Ask Experian to confirm the approved amount, refund date, payment method, and estimated processing time. Save the case number and monitor the payment account.
Unable To Sign In to Experian
Experian’s account-recovery tools allow members to retrieve usernames, reset passwords, change telephone numbers, update email addresses, and manage two-step verification.
Experian Login Troubleshooting
- Use the Forgot Username option.
- Use the password-reset process.
- Check Spam for Experian verification messages.
- Confirm that the correct email address is being used.
- Try another browser or private window.
- Clear browser cookies.
- Update the Experian app.
- Confirm that the telephone number connected to the account is current.
- Contact membership support if identity verification fails.
Do not create multiple Experian accounts unless support instructs you to do so. Duplicate accounts can make memberships, disputes, freezes, and login recovery more confusing.
Experian Verification Code Not Received
- Confirm that the phone can receive text messages.
- Check whether the number on the account is current.
- Restart the phone.
- Check for blocked short-code messages.
- Wait before requesting another code.
- Try the telephone-call option when offered.
- Use account recovery when the old telephone number is unavailable.
- Contact Experian Customer Care if automated verification repeatedly fails.
Never give an Experian verification code to someone who calls, emails, or texts unexpectedly.
Why Is My Experian Score Different From a Lender’s Score?
A consumer may see a different score because:
- The lender used Equifax or TransUnion rather than Experian.
- The lender used a different FICO Score version.
- The lender used a VantageScore or another scoring model.
- The lender used an industry-specific auto, mortgage, or credit-card score.
- The reports were generated on different dates.
- An account updated after one score was calculated.
- The lender used information not shown in the consumer product.
Ask the lender which bureau, score model, version, and date it used. A different score does not automatically mean that Experian’s score or the lender’s score is inaccurate.
Experian Boost Problems
Experian Boost allows eligible consumers to connect certain bank accounts and add qualifying payment history to the Experian credit file.
Customers may need help with:
- Bank account not connecting
- Eligible bill not appearing
- Score not increasing
- Payment history disconnecting
- Wrong bank account connected
- Previously added account removed
- Rent or utility payment not recognized
Not every payment qualifies, not every user receives a score increase, and not every lender uses a score affected by Experian Boost.
Basic Experian Boost Troubleshooting
- Confirm that the bank connection is active.
- Reconnect the account when requested.
- Check whether the bill is paid from the connected account.
- Review several months of qualifying payment history.
- Confirm that the creditor or service is eligible.
- Refresh the Experian account.
- Contact membership support if the connection repeatedly fails.
Denied Credit or Adverse-Action Notice
A lender, employer, landlord, or insurer may send an adverse-action notice when it makes an unfavorable decision based partly on a consumer report.
The notice should generally identify:
- The consumer reporting agency that supplied the report
- How to contact that agency
- The consumer’s right to obtain a free report
- The right to dispute inaccurate information
What To Do After an Adverse Action
- Read the notice carefully.
- Identify which credit bureau was used.
- Request the free report within the applicable period.
- Review the report for inaccurate information.
- File a dispute when necessary.
- Ask the decision-maker for additional information about its decision.
- Keep the adverse-action letter and dispute records.
Experian does not make the lender’s approval decision and generally cannot force a creditor to approve an application.
Opting Out of Prescreened Credit and Insurance Offers
Consumers can opt out of certain prescreened credit and insurance offers from Experian, Equifax, TransUnion, and Innovis.
A telephone or electronic request can generally opt the consumer out for five years. A permanent opt-out requires a signed mailed form.
Experian Scam Calls and Fake Support Numbers
Scammers and unrelated credit-repair or technical-support services may advertise telephone numbers that appear to belong to Experian.
Warning Signs of a Fake Experian Representative
- The caller asks for an Experian password.
- The caller asks for a one-time verification code.
- The person requests remote access to a computer or phone.
- The caller demands payment to remove accurate negative information.
- The person guarantees a specific credit-score increase.
- The caller requests gift cards, cryptocurrency, or wire payment.
- The website is not operated by Experian.
- The caller says a fee is required to place a credit freeze.
- The person threatens immediate arrest because of a credit-report issue.
End the communication and call 1-888-397-3742 or open Experian.com directly.
How To Escalate an Unresolved Experian Complaint
- Use the correct department. Separate credit-report, freeze, fraud, membership, business, and corporate issues.
- Obtain the current credit report. Identify the exact account, inquiry, address, or record involved.
- File a formal dispute. Use the Dispute Center or send a documented written dispute.
- Keep the dispute confirmation. Record submission and completion dates.
- Contact the data furnisher. Ask the lender, creditor, collector, or other reporting company to correct its records.
- Submit supporting evidence. Use Experian’s secure upload system or mail copies.
- Contact Membership Customer Care. Use 1-866-617-1894 for billing and paid-product complaints.
- Request a case number. Record representative names, dates, promised actions, and results.
- File a CFPB complaint when appropriate. Include the dispute results and supporting documents.
- Consider qualified legal advice. This may be appropriate when inaccurate reporting remains unresolved and causes significant financial harm.
Clearly state the requested resolution, such as correcting an account balance, removing a fraudulent account, lifting a freeze, canceling a membership, refunding a charge, or restoring account access.
Experian Customer Reviews and Complaint Sentiment
At the time this page was updated, the CustomerServiceNumbers.com rating module displayed an Experian rating of 3.0 out of 5 stars based on one review.
The single visible review was submitted in May 2018. The reviewer described calling a telephone number they believed belonged to Experian to report a possible security issue. The call disconnected after the reviewer mentioned a fraud freeze, leading to concern about the difficulty of reaching the correct security-support route.
The telephone number mentioned in that review was not the official Experian number currently listed for fraud and freeze help. Consumers should use 1-888-397-3742 or Experian’s official online Freeze and Fraud Alert centers.
One older review is not enough to measure Experian’s current credit-report accuracy, dispute handling, membership billing, fraud assistance, identity monitoring, or overall customer-service performance.
What To Include in an Experian Review
- Whether the issue involved a credit report or paid membership
- The type of dispute, freeze, alert, fraud, billing, or login problem
- The official support route used
- Whether Experian opened a dispute or case
- How long the process took
- Whether documents were submitted
- Whether a representative explained the result
- Whether the information was updated, verified, or deleted
- Whether a refund or membership correction occurred
- Whether the issue was ultimately resolved
What To Expect When Contacting Experian
- Identity verification may be required.
- Credit disputes may require a current Experian report.
- Telephone dispute assistance may use the number printed on the report.
- Experian may contact the company that furnished the disputed information.
- A dispute can take 30 to 45 days.
- Accurate negative information may remain on the report.
- A freeze must be placed separately with each bureau.
- A fraud alert placed at one bureau may be forwarded to the others.
- Membership billing uses a different support number from credit-file assistance.
- Corporate representatives cannot normally resolve individual consumer credit problems.
Experian Frequently Asked Questions
What is the Experian customer-service number?
For credit reports, fraud, identity theft, fraud alerts and security freezes, call 1-888-397-3742.
What is the Experian membership-support number?
Experian Membership Customer Care can be reached at 1-866-617-1894.
What are Experian membership-support hours?
Membership representatives are currently available Monday through Friday from 8:00 a.m. to 8:00 p.m. Central Time and Saturday through Sunday from 8:00 a.m. to 6:00 p.m. Central Time.
Is 1-800-493-1058 still Experian Customer Care?
Experian does not currently list that number on its official consumer contact page. Use 1-866-617-1894 for membership support or 1-888-397-3742 for credit-report and fraud assistance.
How do I dispute an Experian credit-report error?
Use the Experian Dispute Center, mail a dispute to P.O. Box 4500 in Allen, Texas, or call the dispute number printed on the Experian credit report.
How long does an Experian dispute take?
Disputes are generally completed within 30 days but may take up to 45 days in certain circumstances.
Does filing a dispute hurt my credit score?
Filing a dispute does not itself lower a credit score. A resulting change to the report may increase, decrease, or have no effect on a score.
How do I freeze my Experian credit report?
Use Experian’s free Security Freeze Center, call 1-888-397-3742, or mail a request to Experian Security Freeze, P.O. Box 9554, Allen, TX 75013.
Does an Experian freeze also freeze Equifax and TransUnion?
No. Consumers must place freezes separately with all three bureaus.
How do I temporarily lift an Experian freeze?
Sign in to the Freeze Center and schedule a thaw for the desired dates, or call 1-888-397-3742.
Is an Experian credit freeze free?
Yes. Consumers do not need to purchase a paid Experian membership to place or lift a security freeze.
How long does an Experian fraud alert last?
An initial or active-duty fraud alert lasts one year. An extended identity-theft fraud alert lasts seven years.
Does placing a fraud alert with Experian notify the other bureaus?
Experian generally notifies the other nationwide credit bureaus after an initial fraud alert is placed. Security freezes must still be placed separately.
How do I cancel Experian?
Sign in and change the paid membership to a free membership, or call Membership Customer Care at 1-866-617-1894.
Does deleting the Experian app cancel a membership?
No. Deleting the app does not stop recurring membership billing.
How do I get reports from all three credit bureaus?
Use AnnualCreditReport.com or call 1-877-322-8228.
Why is my lender’s score different from my Experian score?
The lender may have used another credit bureau, a different score model, an industry-specific score, or a report generated on another date.
What is the Experian corporate number?
Experian’s U.S. corporate main number is 1-714-830-7000. It is not the normal number for consumer credit reports, disputes, freezes, fraud alerts, or memberships.
Where is Experian located?
Experian’s North American operational headquarters is at 475 Anton Boulevard, Costa Mesa, California 92626.
Related Credit and Financial Customer Service Pages
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CustomerServiceNumbers.com has helped consumers locate company-support information and share customer-service experiences since 2004. We independently organize verified contact routes, common credit-report and membership problems, complaint information, dispute guidance, and practical escalation steps.
Our goal is not simply to publish one telephone number. Experian consumers may need different departments for credit disputes, freezes, fraud alerts, identity theft, membership billing, online accounts, business credit, or corporate inquiries.
Reviews may be moderated for spam, profanity, scams, and personally identifiable information while preserving the reviewer’s original meaning.
Share Your Experian Customer Service Experience
Have you contacted Experian about an inaccurate account, security freeze, fraud alert, identity theft, membership charge, cancellation, credit score, Experian Boost, or login problem?
Leave a rating and review below. Include the type of issue, official support route used, whether Experian opened a dispute or case, how long the process took, and whether the problem was resolved.
Do not publish Social Security numbers, credit-report numbers, account numbers, passwords, verification codes, payment information, identification documents, home addresses, or other sensitive personal information.
Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Experian, Experian plc, Equifax, TransUnion, FICO, AnnualCreditReport.com, a lender, creditor, collector, government agency, or credit-repair service. CustomerServiceNumbers.com cannot access credit files, change scores, remove accounts, place freezes, investigate identity theft, cancel Experian memberships, or decide disputes. Contact Experian and the applicable data furnisher directly.
