ESSENCE Magazine subscribers may need help with an unexpected renewal charge, cancellation request, address change, missing issue, gift subscription, digital access problem, duplicate account, damaged magazine, or unanswered customer-service inquiry. Subscription support is separate from ESSENCE editorial letters, website technical support, advertising, licensing, events, and privacy requests.
ESSENCE remains an active print and digital publication operated through ESSENCE Communications and the ESSENCE Ventures and Sundial Media group. CustomerServiceNumbers.com is independent and cannot access ESSENCE subscription, payment, delivery, account, editorial, or event records.
How to Contact ESSENCE Magazine Customer Service
- Subscription customer service: 1-800-274-9398
- Subscription and customer-service email: customerservice@essence.com
- Manage a subscription online: ESSENCE Customer Care
- Website technical support: webmaster@essence.com
- Letters about magazine stories: letters@essence.com
- Advertising inquiries: adsalesinfo@essence.com
- Official contact page: ESSENCE Contact Us
- Official website: www.essence.com
Customer-service hours: ESSENCE’s current official contact and subscription pages verify the telephone number but do not publish dependable general telephone hours. Call availability may vary. The online customer-care system may be used outside telephone-support hours when it is functioning normally.
ESSENCE Corporate and Customer-Service Address
ESSENCE currently lists:
ESSENCE / Sundial Media Group
34 35th Street, Suite 5A
Brooklyn, NY 11232
This address is used for appropriate corporate, editorial, legal, and written customer-service correspondence. It is not advertised as a public walk-in subscription counter, fulfillment warehouse, magazine-return center, newsroom tour location, or guaranteed location for resolving an account in person.
Do not mail payment-card information, original documents, irreplaceable correspondence, or an entire collection of damaged magazines. Send only the information needed to identify the issue and keep copies of everything submitted.
Is ESSENCE Magazine Still Published?
Yes. ESSENCE remains active as a print magazine, digital publication, website, newsletter network, and events brand.
Current subscription materials describe an annual print subscription as four issues. The first issue is generally expected to mail within four to eight weeks after an order is received, although the exact schedule, issue count, bonus gifts, digital access, and promotional terms shown on the subscriber’s offer control.
Older pages may describe ESSENCE as a monthly publication or refer to six annual issues. Subscribers should rely on the terms displayed when their current subscription was purchased.
Best ESSENCE Contact Route by Issue
- New or existing print subscription: Use ESSENCE Customer Care or call 1-800-274-9398.
- Cancellation or automatic renewal: Manage the subscription online or contact customer service before the renewal date.
- Unexpected subscription charge: Confirm the account, renewal date, gift subscription, and payment descriptor before disputing the payment.
- Address change: Update the subscription account as early as possible and retain confirmation.
- Missing or damaged issue: Report the issue through the subscription account or telephone support.
- Duplicate subscription: Provide both account numbers or mailing-label details and request that customer service review whether the accounts can be combined.
- Gift subscription: Have the purchaser’s and recipient’s names, addresses, and order confirmation available.
- Digital-edition access: Confirm which email address and subscription offer were used.
- Website error: Email webmaster@essence.com.
- Comment about a magazine story: Email letters@essence.com.
- Advertising: Email adsalesinfo@essence.com.
- Privacy or personal-data request: Follow the method in ESSENCE’s current privacy policy and Your Privacy Choices page.
- Reprint, licensing, or commercial content use: Use the licensing and permissions route listed on ESSENCE’s official contact or terms page.
Information to Gather Before Contacting ESSENCE
Have the following information available when relevant:
- Subscriber’s full name
- Mailing address shown on the account
- Email address used for the order
- Subscription account number from the mailing label
- Order or confirmation number
- Date and amount of the charge
- Last four digits of the payment card when reasonably necessary
- Name of a gift recipient
- Issue date or cover involved
- Date of a previous customer-service contact
- The resolution being requested
Do not send a complete card number, bank-account number, password, security code, or government identification document through ordinary email.
How to Access an ESSENCE Subscription Account
ESSENCE Customer Care may allow subscribers to locate an account using an email address, mailing information, or an account number from the magazine label.
Once signed in, available account functions may include:
- Reviewing subscription status
- Checking an expiration or renewal date
- Changing a mailing address
- Reporting a missing issue
- Reviewing payment or renewal information
- Canceling or changing automatic renewal
- Managing a gift subscription
If the account cannot be found, try the exact name, email address, and mailing address used when the subscription was ordered. A gift purchaser and recipient may have separate records.
How to Cancel an ESSENCE Magazine Subscription
ESSENCE directs subscribers to its customer-care system or 1-800-274-9398 for cancellation.
- Sign in to the ESSENCE Customer Care account.
- Review the renewal date and account status.
- Look for a cancellation or automatic-renewal setting.
- Save a screenshot or confirmation number.
- If online cancellation is unavailable, call customer service.
- Email customerservice@essence.com when written confirmation is needed.
- Ask whether cancellation takes effect immediately or at the end of the paid term.
- Ask whether any refund will be issued.
- Monitor the payment method for another renewal.
Unsubscribing from an ESSENCE email newsletter, deleting a website account, discarding renewal notices, or refusing a magazine does not necessarily cancel a paid subscription.
ESSENCE Automatic Renewal
Some current ESSENCE subscription offers renew automatically. The renewal price and term may differ from the introductory offer.
Before subscribing, save:
- The offer page
- The initial price
- The renewal term
- The stated renewal price or pricing method
- The cancellation instructions
- The order confirmation
When canceling, ask customer service to confirm that automatic renewal has been turned off. A cancellation request does not automatically guarantee that a charge already processed will be refunded.
ESSENCE Refund and Billing Help
ESSENCE’s current public subscription materials do not provide one clear universal refund guarantee for every subscription, renewal, gift order, or promotional offer.
Refund eligibility may depend on:
- The subscription offer
- The date of cancellation
- Whether a renewal was already processed
- Issues already mailed or delivered
- Promotional gifts or digital benefits
- The payment method
- Applicable consumer-protection requirements
When requesting a refund:
- Identify the exact charge and transaction date.
- Locate the subscription confirmation and renewal terms.
- Confirm whether the charge belongs to a personal or gift subscription.
- Cancel future renewal.
- Ask whether the current term will continue.
- Ask for the refund decision and amount in writing.
- Save the case or confirmation number.
CustomerServiceNumbers.com cannot promise that ESSENCE, its fulfillment provider, or a card issuer will approve a refund.
Unrecognized ESSENCE Subscription Charge
An ESSENCE-related charge may involve:
- A new print subscription
- An automatic renewal
- A gift subscription
- A promotional offer that converted to a paid term
- A subscription ordered under another household email address
Before disputing the charge, search email for an ESSENCE receipt and ask household members whether they ordered a subscription or gift. Contact ESSENCE to identify the account and cancel future renewal when appropriate.
If the transaction is fraudulent rather than a recognizable subscription dispute, contact the card issuer and secure the associated email and payment accounts.
How to Change an ESSENCE Mailing Address
Submit address changes through ESSENCE Customer Care as early as possible.
- Sign in using the subscriber’s account details.
- Enter the complete new address.
- Include an apartment or unit number.
- Verify the ZIP code.
- Save the confirmation.
- Consider submitting a USPS forwarding request as a backup.
Magazine labels may be prepared before an issue is mailed, so an address change may not affect the next issue immediately. USPS forwarding also does not guarantee delivery of every periodical.
Missing, Late or Damaged ESSENCE Issues
Current subscription materials say the first issue generally mails within four to eight weeks after the order is received. A later delivery date does not necessarily mean the subscription failed to process.
Before reporting a missing issue:
- Confirm the order date.
- Check whether the first-issue window has passed.
- Confirm the mailing address.
- Ask whether the issue schedule changed.
- Check whether another household member collected the mail.
- Confirm that the subscription has not expired.
When reporting a damaged issue, keep a photograph of the mailing label and damage. Do not publicly post a label that displays the subscriber’s address or account number.
ESSENCE may replace an eligible issue, extend a subscription, or offer another resolution, but a replacement or extension should not be promised unless customer service confirms it.
Duplicate ESSENCE Subscriptions
Duplicate deliveries may result from:
- A renewal being entered as a new order
- A gift subscription
- Different spellings of the subscriber’s name
- Separate email addresses
- A previous and current mailing address
- Orders placed through different sellers
Contact customer service with the account information from both mailing labels. Ask whether the accounts can be combined, one subscription can be extended, or one account should be canceled.
Combining accounts, extending a term, or issuing a refund is subject to customer-service approval.
ESSENCE Gift Subscription Help
For a gift subscription problem, gather:
- Purchaser’s name and email address
- Recipient’s name and mailing address
- Order date
- Confirmation number
- Payment date and amount
- Expected first-issue date
The purchaser may control billing while the recipient controls delivery information. A recipient may not be able to obtain payment details without the purchaser’s authorization.
If the gift has not arrived, confirm that the four-to-eight-week initial mailing period has passed and that the recipient’s address was entered correctly.
ESSENCE Digital-Edition Access
Some ESSENCE subscription offers include digital access or other digital benefits. The exact benefit depends on the offer.
If digital access is missing:
- Find the subscription confirmation.
- Confirm that digital access was included.
- Use the email address entered at purchase.
- Reset the account password.
- Check spam or junk folders for activation messages.
- Try another browser or private-browsing window.
- Contact subscription support with the offer and account details.
Purchasing a print subscription does not automatically guarantee every website, archive, app, event, or premium-content benefit unless the offer specifically includes it.
ESSENCE Website Technical Support
For a technical problem involving ESSENCE.com, email webmaster@essence.com.
Include:
- The page URL
- Device type
- Browser and version
- Approximate time of the problem
- Exact error message
- A screenshot with personal information removed
- Steps that reproduce the problem
Website technical support is separate from subscription billing and print delivery. The webmaster should not be treated as the primary cancellation or refund contact.
ESSENCE Newsletter Help
ESSENCE offers multiple email newsletters. To stop one newsletter, use the unsubscribe or preference link at the bottom of that message.
Unsubscribing from one list may not remove the email address from every ESSENCE or affiliated newsletter. Review the email preferences associated with each list.
Newsletter cancellation is separate from canceling a paid magazine subscription.
How to Contact ESSENCE Editors
ESSENCE welcomes letters regarding stories in the magazine at letters@essence.com.
A letter should include only the information the writer is comfortable potentially making public. ESSENCE states that letters may be edited for length and clarity and may be published in a future issue.
Do not use the letters address for:
- Subscription cancellation
- Automatic-renewal disputes
- Missing magazines
- Address changes
- Advertising purchases
- Website login problems
Sending a letter does not guarantee a reply, publication, correction, assignment, payment, or return of submitted material.
How to Request an ESSENCE Correction
For a possible factual error:
- Save the article or magazine title.
- Identify the issue date or webpage URL.
- Quote the specific statement at issue.
- Explain why it appears incorrect.
- Provide reliable supporting documentation.
- State the requested correction clearly.
A disagreement with an article’s opinion, framing, topic selection, or editorial judgment is not necessarily a factual correction.
ESSENCE Back Issues and Article Archives
For physical back-issue availability, contact subscription customer service at 1-800-274-9398.
Availability is not guaranteed. Older issues may be unavailable in print, and ESSENCE’s contact information also suggests checking public libraries, microfilm collections, and periodical indexes for historical articles.
Do not send money to an unverified third party claiming to have access to official ESSENCE subscription records or rare back issues.
ESSENCE Privacy and Personal-Data Requests
Use the current ESSENCE privacy policy and Your Privacy Choices tools for eligible requests involving personal information.
A privacy request may be separate from:
- Canceling a subscription
- Stopping automatic renewal
- Unsubscribing from newsletters
- Deleting a website account
- Requesting a payment refund
Complete each necessary process separately. Deleting personal information does not automatically reverse a valid transaction or cancel a subscription processed through another account.
ESSENCE Licensing, Reprints and Content Use
Articles, photographs, covers, videos, logos, graphics, and award seals may be protected by copyright and trademark rights.
ESSENCE’s contact page directs licensing and reuse requests through its authorized licensing route. Do not assume that purchasing a magazine, subscription, or digital edition gives permission to republish content commercially.
Identify:
- The exact article, image, cover, logo, or video
- The requested use
- The intended audience
- Print or digital distribution
- Expected circulation or impressions
- Duration and territory
ESSENCE Festival and Event Support
ESSENCE Festival tickets, registrations, hotel arrangements, sponsorships, applications, credentials, and event schedules are separate from magazine subscription support.
Use the contact or ticket provider identified for the specific event. Calling the magazine subscription number may not resolve an event ticket or registration problem.
Event cancellation, transfer, admission, refund, and resale rights depend on the event and ticket-provider terms. Do not assume that a magazine subscription includes festival admission.
ESSENCE Scam and Impersonation Warning
Be cautious with messages claiming to represent ESSENCE customer service, editors, recruiters, event organizers, subscription departments, or advertisers.
Warning signs include:
- A request for gift cards, cryptocurrency, or payment-app transfers
- A request for a complete card number or account password
- A fake renewal notice linking to an unfamiliar domain
- A promise of guaranteed editorial coverage in exchange for payment
- A fake job offer requiring an equipment purchase or deposited check
- A request for confidential-source material through an unverified account
- A telephone number found only on an unofficial directory
Verify subscription contact through ESSENCE.com or the official subscription portal before providing payment or account information.
How to Escalate an ESSENCE Subscription Complaint
- Identify whether the issue involves a subscription, automatic renewal, delivery, gift order, website, newsletter, editorial matter, event, privacy request, advertising, or licensing.
- Use the contact route assigned to that function.
- Gather the subscription account number, order confirmation, charge date, and prior correspondence.
- Call 1-800-274-9398.
- Request a confirmation or case number.
- Email customerservice@essence.com for a written record.
- State the requested resolution clearly.
- Ask whether automatic renewal has been canceled.
- Ask whether a refund, replacement issue, extension, or account correction was approved.
- Save all responses and monitor the payment method.
- Send written correspondence to the Brooklyn address when ordinary support does not resolve the problem.
- Consider a card dispute or applicable consumer-protection route when a documented billing issue remains unresolved.
Submitting a complaint does not guarantee a refund, subscription extension, replacement issue, cancellation of a completed transaction, publication of a letter, correction, event reimbursement, or another requested resolution.
ESSENCE Magazine Customer Service Reviews and Complaints on CSN
CustomerServiceNumbers.com currently has zero published ESSENCE Magazine reviews. The displayed 0 out of 5 rating reflects that no ratings have been submitted; it is not a zero-star customer verdict.
Because there are no live reviews, there is not enough CustomerServiceNumbers.com feedback to identify supported patterns involving ESSENCE subscription billing, automatic renewal, missing issues, address changes, refunds, digital access, gift subscriptions, or customer-service responsiveness.
Related Magazine and Media Customer Service Resources
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ESSENCE Magazine Customer Service Frequently Asked Questions
What is the ESSENCE Magazine customer-service number?
Call 1-800-274-9398 for subscription questions, cancellation, address changes, delivery concerns, and back-issue inquiries.
What is the current ESSENCE customer-service email?
ESSENCE’s current terms identify customerservice@essence.com for subscriber inquiries and other customer-service matters.
Is essencecs@cdsfulfillment.com still current?
That address could not be verified through a current official ESSENCE page or subscription offer. Use the official customer-care portal, telephone number, or customerservice@essence.com.
What are ESSENCE customer-service hours?
Current official pages verify the subscription telephone number but do not publish dependable general telephone hours. Online account access may be available when the telephone center is closed.
How do I cancel ESSENCE Magazine?
Use the official ESSENCE Customer Care account or call 1-800-274-9398. Save confirmation that cancellation and automatic-renewal changes were completed.
Does ESSENCE automatically renew?
Some current subscription offers automatically renew. Check the terms shown on the original offer and confirmation.
Will ESSENCE provide a refund after cancellation?
A universal refund guarantee could not be verified. Ask customer service whether the cancellation qualifies for a refund and request the decision in writing.
How many ESSENCE issues are published each year?
Current subscription materials describe four issues in an annual print subscription. The terms of the subscriber’s specific offer control.
How long does the first ESSENCE issue take to arrive?
Current subscription materials state that the first issue generally mails within four to eight weeks after the order is received.
How do I change my ESSENCE mailing address?
Sign in to ESSENCE Customer Care or call subscription customer service. Submit the change early because labels may be prepared before an issue mails.
How do I report a missing ESSENCE issue?
Use the online subscription account or call 1-800-274-9398. Have the account number, address, and missing issue date available.
How do I contact ESSENCE about a website problem?
Email webmaster@essence.com. This address is for website technical issues rather than subscription billing.
How do I send a letter to ESSENCE Magazine?
Email letters@essence.com or send it to ESSENCE Letters at the Brooklyn address. Letters may be edited and published.
Is the Brooklyn office open to subscribers?
The address is not advertised as a public walk-in subscription center. Use remote customer-service channels before sending correspondence or visiting.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We are an independent consumer resource and are not owned or operated by ESSENCE Communications, ESSENCE Ventures, Sundial Media & Technology Group, a magazine fulfillment provider, advertiser, event organizer, payment processor, or postal carrier.
Our goal is to help consumers distinguish subscription support, corporate correspondence, editorial letters, website technical help, newsletters, advertising, licensing, event support, and privacy procedures.
Share Your ESSENCE Magazine Customer Service Experience
Have you contacted ESSENCE about an automatic renewal, cancellation, unexpected charge, address change, missing issue, duplicate subscription, gift order, digital access problem, refund request, or unanswered complaint? Share which support route you used, whether you received confirmation, and whether the issue was resolved.
Privacy and moderation warning: Do not include your subscription account number, complete mailing address, telephone number, private email address, payment-card information, bank statement, order confirmation, gift recipient’s address, password, renewal notice, or screenshots containing subscriber information. Do not post confidential-source information, unpublished submissions, private correspondence, or copyrighted magazine pages. Public reviews may be moderated for privacy, spam, impersonation, threats, profanity, copyrighted content, and unsupported allegations.
Page Update Note
This ESSENCE Magazine customer-service page was reviewed and updated on July 24, 2026. The update confirms that ESSENCE remains an active print and digital publication; verifies the current subscription telephone number, customer-service email, account portal, and Brooklyn address; removes the unverified fulfillment email and support hours; explains four-issue subscriptions, initial delivery timing, automatic renewal, cancellation, billing, address changes, missing issues, gift orders, digital access, editorial contacts, privacy, and escalation; and removes unsupported customer-review claims.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with ESSENCE Communications, ESSENCE Ventures, Sundial Media & Technology Group, ESSENCE Magazine, any subscription fulfillment company, advertiser, event organizer, licensing agent, payment processor, postal carrier, editor, or reporter.
ESSENCE does not provide customer support through this website. Telephone numbers, email addresses, publication schedules, subscription prices, renewal terms, issue counts, delivery estimates, promotional gifts, digital benefits, refund eligibility, corporate addresses, and escalation procedures can change. Verify important information through ESSENCE’s official website, customer-care system, subscription confirmation, privacy policy, and terms.
CustomerServiceNumbers.com cannot access an ESSENCE account, cancel a subscription, stop automatic renewal, change an address, replace an issue, issue a refund, restore digital access, publish a letter, correct an article, grant content permission, resolve an event ticket, or contact ESSENCE on a subscriber’s behalf. Reviews are submitted by individual users and reflect their own experiences and opinions.
