Category: Magazines Customer Service Information – Reviews

People Magazine subscribers may need help canceling a subscription, stopping automatic renewal, reporting a missing issue, changing a mailing address, disputing an unexpected charge, managing a gift subscription, or locating an account.

PEOPLE provides a title-specific customer-service number and an online Customer Care portal. Subscribers can use the portal to review account information, change an address, report delivery problems, temporarily suspend delivery, or change automatic-renewal status.

People Magazine customer-service information reviewed and updated in June 2026.

How To Contact People Magazine Customer Service

• People Magazine Customer Service: 1-800-541-9000
• People Magazine Customer Care: Manage a PEOPLE subscription online
• People Inc. Magazine Support: 1-888-616-7679
• General Magazine Support Email: meredith@cdsfulfillment.com
• People Inc. Support Request: Submit an online support request
• Editorial Feedback: feedback@people.com
• News Tips: tips@people.com
• Commenter Account Support: community@people.com
• Mailing Address: PEOPLE, 225 Liberty Street, 7th Floor, New York, NY 10281
• Website: people.com

Important: Editorial, news-tip, advertising, and website-feedback contacts generally do not manage magazine subscriptions. Use 1-800-541-9000 or the Customer Care portal for cancellations, renewals, missing issues, address changes, and subscription billing.

What You Can Do Through People Magazine Customer Care

The online subscription portal provides options to:

• Review the subscription account summary
• Change a mailing address
• Add or change an email address
• Report a damaged or missing issue
• Temporarily suspend delivery
• Change automatic-renewal status
• Give a gift subscription
• Contact subscription customer service

Subscribers can generally sign in using an email address or a magazine account number and ZIP code.

Information To Gather Before Contacting PEOPLE

• The subscriber’s full name
• The delivery address shown on the mailing label
• The magazine account number
• The email address used for the subscription
• The subscription purchase or renewal date
• The date and amount of a disputed charge
• The complete statement description
• The last four digits of the payment card
• The expiration date shown on the mailing label
• The date or cover of a missing issue
• Any cancellation or renewal confirmation
• The name of an outside subscription seller, when applicable
• The specific resolution being requested

Do not post complete account numbers, payment-card information, email addresses, mailing addresses, or other private information in a public review.

Common Reasons Subscribers Contact People Magazine

• Canceling a subscription
• Stopping automatic renewal
• Unexpected renewal charge
• Magazine received without knowingly ordering it
• Missing or late issue
• Damaged magazine
• Duplicate copies
• Changing a mailing address
• Temporary delivery suspension
• Subscription not starting
• Gift subscription problem
• Unable to access the online account
• Incorrect subscriber name
• Digital edition or app access problem
• Refund request
• Subscription purchased through another seller

How To Cancel a People Magazine Subscription

The most direct cancellation options are the PEOPLE Customer Care portal and the official subscription-support number.

Cancel Through Customer Care

1. Go to people.com/myaccount.
2. Sign in using the subscriber email address or account number and ZIP code.
3. Open the account or subscription summary.
4. Locate the renewal or subscription-management options.
5. Turn off automatic renewal or request cancellation.
6. Complete all confirmation steps.
7. Save a screenshot or confirmation email.

Cancel by Telephone

Call 1-800-541-9000 and provide the subscriber name, address, and account number.

Ask the representative to confirm:

• That the subscription has been canceled
• That automatic renewal has been turned off
• The final issue or expiration date
• Whether a refund applies
• Whether any already-processed issues will still arrive
• A cancellation or confirmation number

Deleting a magazine app, stopping use of the publication, or discarding renewal notices does not necessarily cancel recurring billing.

How To Stop People Magazine Automatic Renewal

The PEOPLE Customer Care portal includes an option to change automatic-renewal status.

1. Sign in to Customer Care.
2. Open the account summary.
3. Select Change My Automatic Renewal Status.
4. Follow the instructions to turn renewal off.
5. Save the confirmation page.
6. Continue monitoring the payment account.

A cancellation request and an automatic-renewal change may not always be the same action. Confirm whether the current subscription remains active through its expiration date and whether future charges have been stopped.

Charged After Canceling People Magazine

A charge after cancellation may occur because:

• The cancellation was started but not completed
• The renewal processed before the cancellation
• A second subscription account exists
• The subscription was purchased through another company
• A gift subscription uses the same payment method
• The charge is pending rather than completed
• Automatic renewal remained active

Steps To Investigate a Post-Cancellation Charge

1. Locate the cancellation confirmation.
2. Compare the cancellation and renewal dates.
3. Check whether the transaction is pending or completed.
4. Sign in to the PEOPLE Customer Care portal.
5. Search for another account under a different email or address.
6. Call 1-800-541-9000.
7. Provide the charge date, amount, and cancellation evidence.
8. Request written confirmation of the decision.

Contact the card issuer when a completed charge remains unauthorized or unresolved after the subscription provider reviews it.

People Magazine Refund Requests

Refund eligibility can depend on the subscription offer, payment method, seller, cancellation date, and number of remaining issues.

Ask Customer Care to confirm:

• Whether the subscription qualifies for a refund
• The amount approved
• Whether the refund applies only to undelivered issues
• The payment method receiving the refund
• The date the refund will be processed
• How long it may take to appear

A subscription purchased through Amazon, Apple, a magazine agency, rewards program, or another retailer may be subject to that seller’s cancellation and refund rules.

Unexpected People Magazine Charge

An unfamiliar charge may be connected to:

• An automatically renewed subscription
• A forgotten subscription
• A gift subscription
• A second account under another email address
• A subscription purchased by another household member
• A digital edition or app-store purchase
• An outside magazine subscription seller
• Unauthorized use of the payment method

How To Investigate the Charge

1. Record the statement description, date, and amount.
2. Search email accounts for PEOPLE subscription confirmations.
3. Check the PEOPLE Customer Care portal.
4. Review Apple, Amazon, Google, and other subscription accounts.
5. Ask other authorized card users.
6. Call PEOPLE Customer Service.
7. Ask which account and order produced the charge.

For additional help identifying a card statement, visit ChargeOnMyCard.com.

People Magazine Received Without Being Ordered

An apparently unwanted subscription may have originated from:

• A gift from another person
• A promotion connected to another purchase
• A rewards or loyalty program
• An airline-mile redemption
• A sweepstakes or survey offer
• An outside subscription agency
• A prior introductory offer that renewed
• Another household member
• An address-entry error

Steps To Stop an Unwanted Subscription

1. Keep the mailing label.
2. Record the subscriber name and account number.
3. Check whether an invoice or card charge exists.
4. Call 1-800-541-9000.
5. State that the subscription is not recognized.
6. Ask how and where it was ordered.
7. Request cancellation and removal from automatic renewal.
8. Ask whether a payment method is connected.
9. Save the confirmation.

Do not pay an invoice until the seller and order have been verified. Contact the payment provider promptly if an unauthorized charge appears.

Subscription Purchased Through Another Company

Not every People Magazine subscription is purchased directly from PEOPLE. Subscriptions may be sold through:

• Amazon
• Apple
• Google Play
• Magazine agencies
• Subscription retailers
• Airline or credit-card rewards programs
• Fundraisers
• Gift-subscription companies
• Other online retailers

An outside seller may control billing, renewal, cancellation, or refunds even when PEOPLE handles magazine delivery.

How To Identify the Seller

• Review the original confirmation email.
• Check the card-statement descriptor.
• Review the invoice or renewal notice.
• Check Amazon, Apple, Google, or rewards accounts.
• Ask PEOPLE whether an agency submitted the subscription.

You may need to contact both PEOPLE and the outside seller: PEOPLE for delivery and account records, and the seller for billing or refunds.

Missing or Late People Magazine Issue

The Customer Care portal includes an option to report damaged or missing issues.

Before Reporting a Missing Issue

• Confirm that the subscription has started.
• Review the expiration date on the mailing label.
• Confirm that the delivery address is correct.
• Check whether another household member collected it.
• Determine whether other mail has been delayed.
• Check whether the publication used a combined issue.
• Keep the label from the most recent issue received.

How To Report the Issue

1. Sign in to PEOPLE Customer Care.
2. Select Report Damaged/Missing Issue.
3. Identify the affected issue.
4. Confirm the delivery address.
5. Submit the request.
6. Save the confirmation.

Customer Care may extend the subscription, replace the issue when available, or provide additional delivery information.

Damaged People Magazine

Report an isolated damaged issue through the Customer Care portal. Provide the issue date or cover and retain the mailing label.

If magazines repeatedly arrive damaged:

• Confirm that the mailbox is large enough.
• Check whether other mail is also damaged.
• Speak with the local postal office.
• Photograph the damage.
• Report the recurring pattern to PEOPLE.

Receiving Duplicate Copies

Duplicate copies usually indicate that two subscription accounts exist.

How To Combine or Correct Duplicate Accounts

1. Keep the mailing labels from both copies.
2. Compare the subscriber names and account numbers.
3. Compare the expiration dates.
4. Call PEOPLE Customer Service.
5. Ask whether the subscriptions can be combined.
6. Confirm the resulting expiration date.
7. Ask whether duplicate renewal charges occurred.

Do not cancel one copy until Customer Care confirms which account contains the longer term or active payment method.

How To Change a People Magazine Mailing Address

1. Sign in to PEOPLE Customer Care.
2. Select Change My Address.
3. Enter the new delivery address.
4. Confirm the effective date.
5. Save the change.

Address changes should be submitted before moving. Magazine mailing files are often prepared in advance, so one or more issues may still be sent to the old address.

Postal forwarding should not be the only method used to update a magazine subscription.

Temporary Delivery Suspension

The PEOPLE Customer Care portal includes a Temporary Delivery Suspension option. This may be useful during travel or an extended absence.

Before suspending delivery, confirm:

• The suspension start date
• The date delivery will resume
• Whether missed issues extend the subscription
• Whether digital access continues
• Whether the mailing address remains unchanged

A delivery suspension does not necessarily stop subscription billing or automatic renewal.

Gift Subscription Problems

Gift-subscription problems may include:

• The recipient did not receive the first issue
• The subscription went to the wrong address
• The purchaser was charged twice
• The recipient does not know who sent it
• The subscription renewed automatically
• The gift was attached to the wrong account

Before contacting PEOPLE, gather the purchaser’s name, recipient’s name, delivery address, order date, payment amount, and gift confirmation.

Ask whether the purchaser’s payment method is enrolled in automatic renewal and whether cancellation must be requested by the purchaser or recipient.

Unable To Access People Magazine Customer Care

If the online portal does not recognize the subscription:

• Try the exact email address used when ordering.
• Use the account number and ZIP code from the mailing label.
• Check for an older delivery address.
• Try another browser or private browsing window.
• Clear browser cookies.
• Confirm that the subscription was purchased directly from PEOPLE.
• Call 1-800-541-9000.

A subscription purchased through another company may not immediately appear under the email address used on People.com.

Print Subscription Versus Digital Access

A print subscription, website login, newsletter registration, commenter account, and mobile-app subscription may be separate accounts.

When contacting support, explain whether the problem involves:

• Printed magazine delivery
• Customer Care login
• People.com website access
• The PEOPLE mobile app
• A digital edition purchased through an app store
• Newsletters
• A website commenter account

Editorial feedback and website commenter support are separate from print-subscription customer service.

People Magazine Renewal Scams and Fake Invoices

Magazine subscribers may receive renewal notices from companies that are not the current publisher or subscription provider.

Warning Signs of a Suspicious Renewal Notice

• The company name is unfamiliar.
• The price is significantly higher than expected.
• The notice demands immediate payment.
• The mailing address does not match the publisher or known seller.
• The notice asks for gift cards, cryptocurrency, or wire payment.
• The account information is incomplete or incorrect.
• The sender claims the subscription will be canceled within hours.

How To Verify a Renewal

1. Sign in to PEOPLE Customer Care.
2. Check the current expiration date.
3. Review automatic-renewal status.
4. Call the official customer-service number.
5. Compare the notice with the existing account.
6. Do not send payment until the seller is verified.

How To Escalate an Unresolved People Magazine Complaint

1. Start with PEOPLE Customer Service. Call 1-800-541-9000.
2. Use the Customer Care portal. Save screenshots of account status and requests.
3. Request a confirmation number. Document cancellations, address changes, missing issues, and refunds.
4. Contact People Inc. magazine support. Call 1-888-616-7679 or email meredith@cdsfulfillment.com.
5. Identify the actual subscription seller. An outside retailer may control billing.
6. Save all records. Keep mailing labels, invoices, renewal notices, emails, and statements.
7. Contact the payment provider when appropriate. Use this step for genuinely unauthorized or unresolved charges.
8. Consider an outside consumer complaint. Options may include the Federal Trade Commission, state attorney general, or another consumer-protection agency.

Clearly state the requested outcome, such as canceling renewal, correcting an address, replacing a missing issue, combining duplicate subscriptions, or reversing an unauthorized charge.

People Magazine Customer Reviews and Complaint Sentiment

At the time this page was updated, the CustomerServiceNumbers.com review module displayed a People Magazine rating of 0 out of 5 stars based on zero reviews.

Because no reviews have been submitted on this page, there is not yet enough CustomerServiceNumbers.com feedback to identify complaint patterns or measure the publication’s current subscription-support performance.

The previous article referred generally to praise for PEOPLE’s content and complaints about billing and customer service. Those statements were not supported by reviews submitted on this page and have been removed.

What To Include in a People Magazine Review

• Whether the subscription was print, digital, or a gift
• Whether it was purchased directly or through another seller
• The type of problem
• The support route used
• Whether Customer Care located the account
• How long it took to receive assistance
• Whether automatic renewal was stopped
• Whether a missing issue or address problem was corrected
• Whether a refund or account adjustment was offered
• Whether the problem was ultimately resolved

What To Expect When Contacting People Magazine

• The representative may ask for the subscriber name and address.
• The account number from the mailing label may be required.
• An outside seller may control billing or refunds.
• A cancellation may not stop issues already prepared for mailing.
• Turning off automatic renewal may leave the current subscription active.
• Address changes may take time to appear on mailing labels.
• A missing issue may result in an extension rather than a replacement.
• Refund eligibility depends on the subscription and seller.
• Print and digital accounts may require different support routes.

People Magazine Frequently Asked Questions

What is the People Magazine customer-service number?

People Magazine Customer Service can currently be reached at 1-800-541-9000.

How do I manage my People Magazine subscription?

Go to people.com/myaccount and sign in using the subscriber email address or account number and ZIP code.

How do I cancel People Magazine?

Use the PEOPLE Customer Care portal or call 1-800-541-9000. Confirm that automatic renewal is disabled and save the cancellation confirmation.

How do I stop People Magazine from automatically renewing?

Sign in to Customer Care and select Change My Automatic Renewal Status, or call subscription customer service.

Will People Magazine refund a canceled subscription?

Refund eligibility depends on the subscription offer, seller, payment method, and remaining issues. Ask Customer Care to confirm the amount and terms.

How do I report a missing issue?

Sign in to Customer Care and select Report Damaged/Missing Issue, or call 1-800-541-9000.

How do I change my People Magazine address?

Use the Change My Address option in Customer Care and submit the new address before moving.

Can I temporarily stop People Magazine delivery?

Yes. Customer Care currently includes a Temporary Delivery Suspension option. Confirm the suspension and restart dates.

Why am I receiving two copies?

Two separate subscription records may exist. Compare both mailing labels and ask Customer Service whether the accounts can be combined.

What should I do if I received PEOPLE without ordering it?

Keep the mailing label, call Customer Service, ask how the order was placed, and request cancellation and removal from automatic renewal.

Why can’t PEOPLE find my subscription?

The subscription may use another email or address, or it may have been purchased through an outside seller. Try the account number from the mailing label and contact Customer Service.

Is feedback@people.com for subscription problems?

No. That address is for feedback about PEOPLE’s content. Use the Customer Care portal or 1-800-541-9000 for magazine-subscription support.

Where is PEOPLE located?

PEOPLE lists its mailing address as 225 Liberty Street, 7th Floor, New York, New York 10281.

Related Magazine Customer Service Pages

• Us Weekly Magazine Customer Service
• OK! Magazine Customer Service
• Hearst Magazines Customer Service

Related Consumer Resources

• Research an Unknown Magazine or Subscription Charge
• Check a Suspicious Magazine Invoice or Renewal Notice
• Read and Share Company Reviews
• Find Chat and Online Customer-Support Options

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate company-support information and share customer-service experiences since 2004. We independently organize verified contact routes, common subscription problems, complaint information, and practical resolution steps.

Our goal is not simply to publish a phone number. For People Magazine, we help subscribers distinguish among direct subscriptions, outside sellers, automatic renewal, print delivery, digital access, account management, and editorial contacts.

Reviews may be moderated for spam, profanity, scams, and personally identifiable information while preserving the reviewer’s original meaning.

Share Your People Magazine Experience

Have you contacted PEOPLE about automatic renewal, cancellation, an unexpected charge, a missing issue, duplicate copies, an address change, gift subscription, or account-access problem?

Leave a rating and review below. Include the subscription type, whether it was purchased directly or through another seller, the support route used, and whether the issue was resolved.

Do not publish complete subscription numbers, payment-card information, email addresses, mailing addresses, or other sensitive account details.

Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with PEOPLE, People Inc., IAC, or another subscription seller. PEOPLE does not provide customer support through this website. Contact PEOPLE or the appropriate subscription provider directly regarding billing, renewals, cancellations, delivery, refunds, or account access.

Before subscribing to Prevention Magazine or purchasing a Prevention Premium membership, it is helpful to understand the publication’s customer service options. Below, you can find Prevention’s phone numbers, email addresses, subscription-management portals, corporate address, cancellation and refund information, customer reviews, common complaints, and frequently asked questions.

How to Contact Prevention Magazine

Prevention provides different customer service contacts depending on whether you have a print-only subscription or a Premium or All-Access membership.

• Print Subscription Customer Service Phone Number: 1-800-813-8070
• Print Subscription Customer Service Email: precustserv@cdsfulfillment.com
• Print Subscription Management Portal: https://print.prevention.com/
• Premium and All-Access Customer Service Phone Number: 1-888-797-9927
• Premium and All-Access Customer Service Email: membersupport@prevention.com
• Premium and All-Access Account Portal: Manage a Prevention membership
• Editorial Email: letters@prevention.com
• Customer Service Hours: Prevention does not currently publish specific telephone-support hours on its official customer service page.
• Corporate Address: Hearst Magazines, 300 West 57th Street, New York, NY 10019
• Print Subscription Mailing Address: Prevention Customer Service, P.O. Box 5173, Boone, IA 50590-0173
• Official Customer Service Page: Prevention Customer Service
• Official Website: https://www.prevention.com/

The previously published information stating that Prevention offers online help only is no longer accurate. Prevention now publishes telephone numbers and email addresses for both print-only subscribers and Premium or All-Access members.

Choose the contact that corresponds with your subscription type. A print-subscription representative may not be able to resolve a digital-access or Premium membership problem, while the Premium support team may not have access to every print-only subscription account.

Which Prevention Customer Service Number Should I Call?

Call 1-800-813-8070 when your question involves a traditional print-only magazine subscription. Common print-subscription issues include:

• Missing or damaged magazine issues
• Changing a mailing address
• Renewing or canceling a print subscription
• Checking an expiration date
• Reporting duplicate subscriptions
• Managing a gift subscription
• Correcting a subscriber name or address
• Questioning a print renewal charge
• Requesting a refund for undelivered print issues

Call 1-888-797-9927 when your question involves Prevention Premium, All-Access, digital access, website membership, or a package that combines digital and print benefits. Common Premium and All-Access issues include:

• Website sign-in problems
• A paid article remaining locked
• Resetting a password
• Connecting a subscription to an online account
• Managing an automatic membership renewal
• Canceling Premium or All-Access
• Questioning a digital membership charge
• Missing membership books, planners, or other advertised benefits
• Upgrading or changing a membership plan

Prevention Magazine Customer Support Reviews and Complaints

Prevention is a health and wellness publication owned by Hearst Magazines. Customer reviews may relate to editorial content, print delivery, digital access, automatic renewals, gift subscriptions, billing, cancellation requests, promotional gifts, or interactions with Hearst customer service.

At the time this information was reviewed, Prevention and its publisher had the following ratings and complaint information:

• PissedConsumer: Approximately 2.5 out of 5 stars based on 59 customer reviews.
• ComplaintsBoard: Approximately 2.2 out of 5 based on its combined review and complaint system.
• ComplaintsBoard Complaint Total: 20 complaints, including six marked resolved and 14 marked unresolved.
• Hearst BBB Customer Review Rating: Approximately 1 out of 5 stars based on 27 reviews.
• Hearst BBB Accreditation: Hearst Corporation was accredited by the Better Business Bureau.
• Hearst BBB Rating: The corporate profile displayed an A+ rating.
• Hearst BBB Complaints: The profile displayed 121 complaints during the preceding three years, including 20 complaints closed during the preceding 12 months.
• Trustpilot: The Prevention profile displayed approximately 3.2 out of 5, but the score was based on only one review.

The Hearst BBB profile covers Hearst Corporation, its headquarters, corporate-owned locations, and numerous publications. Its customer reviews and complaints may involve Prevention, Good Housekeeping, Women’s Health, Men’s Health, Cosmopolitan, Food Network Magazine, Country Living, or other Hearst products. The BBB figures should not be interpreted as ratings exclusively for Prevention Magazine.

The BBB letter rating is also separate from the customer-review score. A company can have an A+ BBB rating while receiving a low average score from customers.

ComplaintsBoard’s Prevention complaint history is largely based on older submissions. Its most recent listed complaint was submitted in 2021 when this information was reviewed. Older complaints may involve previous publishers, fulfillment companies, billing practices, or customer service systems.

Ratings and complaint totals can change. Readers can review the latest information through the Prevention PissedConsumer profile, ComplaintsBoard, and the Hearst BBB profile.

What Readers Like About Prevention Magazine

Positive Prevention reviews commonly mention:

• Articles covering nutrition, fitness, wellness, and healthy living
• Practical recipes and meal ideas
• Information written in accessible language
• Coverage of health conditions and medical developments
• Interviews with medical and wellness professionals
• Exercise routines and fitness guidance
• Print and digital subscription choices
• Product reviews related to health, fitness, sleep, and personal care
• Discounted introductory subscription offers
• Helpful representatives in some cancellation, delivery, and billing cases

Some subscribers value receiving both print issues and unlimited website access through an All-Access or Premium plan. Others prefer print-only service because it does not require regularly signing in to the website.

Common Prevention Magazine Complaints

Complaints reported by some Prevention subscribers commonly involve:

• Automatic renewal charges that are higher than the original introductory rate
• Difficulty determining whether a subscription is print-only, digital, Premium, or All-Access
• Problems canceling a subscription before the next charge
• Renewal reminders being overlooked or sent to an outdated email address
• Missing or delayed magazine issues
• Duplicate print subscriptions
• Being billed after believing a subscription had been canceled
• Website articles remaining locked after payment
• Difficulty signing in or resetting a password
• Confusion about which customer service department to contact
• Gift subscriptions not reaching the intended recipient
• Promotional books, planners, or gifts arriving late or not arriving
• Slow responses to email requests
• Refunds taking longer than expected to appear
• Subscription offers using different prices for new and existing customers
• Unrecognized charges involving third-party magazine sellers

Experiences can vary depending on where the subscription was purchased. A subscription purchased directly from Prevention may be handled differently from one purchased through Amazon, a school fundraiser, a rewards program, a subscription agency, a retailer, or another third party.

Reasons to Contact Prevention Customer Service

Subscribers may contact Prevention for assistance with:

• Starting, renewing, or canceling a subscription
• Checking when a subscription expires
• Changing a mailing or email address
• Reporting missing or damaged issues
• Stopping automatic renewal
• Questioning an unexpected charge
• Requesting a refund for undelivered issues
• Managing a gift subscription
• Combining duplicate accounts
• Correcting a subscriber’s name
• Accessing Premium articles
• Resetting an online password
• Linking print and digital benefits
• Locating membership books or promotional products
• Updating payment information
• Submitting editorial feedback

How to Get Faster Help From Prevention

Gather the information associated with your account before calling or emailing customer service.

1. Identify your subscription type. Determine whether you purchased print-only, Premium, digital-only, or All-Access service.
2. Locate your account number. A print account number may appear on the mailing label, renewal notice, invoice, or confirmation email.
3. Use the subscriber’s exact name. Provide the name exactly as it appears on the magazine label or account.
4. Confirm the mailing address. Include the previous and current address when reporting a delivery problem or move.
5. Find the order confirmation. Save the purchase date, offer price, subscription term, and order number.
6. Review the payment record. Note the charge date, amount, payment method, and description displayed on the statement.
7. Save renewal notices. Keep emails or letters explaining the upcoming renewal rate and charge date.
8. Prepare screenshots. Capture locked articles, sign-in errors, duplicate charges, and advertised membership benefits.
9. State the requested resolution. Clearly request cancellation, a refund, replacement issues, restored access, or another specific result.
10. Request confirmation. Ask for a case number or written confirmation of any cancellation, refund, or account change.

Do not send a complete credit-card number by ordinary email. Customer service should be able to locate an account using safer information such as the subscriber’s name, address, email, account number, order number, and the last four digits of the payment method.

How to Manage a Print-Only Prevention Subscription

Print-only subscribers can use the Prevention print customer service portal to review and manage their accounts. Depending on the account, available options may include:

• Checking subscription status
• Changing a mailing address
• Reporting a missing issue
• Making a payment
• Renewing a subscription
• Canceling automatic renewal
• Reviewing account information

Visit https://print.prevention.com/. You may need the account number from the magazine label, your ZIP code, or the email address connected with the subscription.

If you cannot locate or access the account, call 1-800-813-8070 or email precustserv@cdsfulfillment.com.

How to Manage Prevention Premium or All-Access

Premium and All-Access subscribers should use the account portal connected with their digital membership. The account may include website access, Premium articles, newsletters, print issues, special digital editions, or other membership benefits.

Visit the Prevention membership portal and sign in using the email address associated with the purchase.

Contact membersupport@prevention.com or call 1-888-797-9927 when you need help with:

• Digital membership access
• Premium articles
• Password or sign-in problems
• Upgrading a membership
• Canceling a Premium plan
• Missing Premium benefits
• Linking a paid membership to your account

How to Cancel Prevention Magazine

The correct cancellation procedure depends on the type of subscription and where it was purchased.

Canceling a Print-Only Subscription

1. Visit the print subscription portal or call 1-800-813-8070.
2. Provide the account number, subscriber name, and mailing address.
3. Ask whether the account is enrolled in automatic renewal.
4. Request cancellation and removal from future automatic renewals.
5. Ask whether a refund is available for undelivered issues.
6. Request written confirmation showing the effective cancellation date.

Canceling Premium or All-Access

1. Sign in to the Prevention membership portal.
2. Open the subscription or membership-management section.
3. Review the next renewal date and current membership type.
4. Complete the available cancellation steps.
5. If online cancellation is unavailable, call 1-888-797-9927 or email membersupport@prevention.com.
6. Ask whether digital access continues until the end of the paid term.
7. Save the cancellation confirmation.

A request sent only to the editorial department may not cancel a paid subscription. Use the customer service department associated with the account.

Prevention Automatic Renewal

Many Prevention subscription offers include a continuous service or automatic renewal program. Under these offers, the subscription renews at the end of each term and the payment method is charged at the rate then in effect unless the subscriber cancels.

The renewal rate may be higher than the introductory offer. Prevention’s current subscription terms state that a reminder notice is sent before an automatic renewal charge. Subscribers should keep their email and mailing addresses current so they receive these notices.

Before accepting a subscription offer, review:

• The introductory price
• The length of the initial term
• The number of print issues included
• Whether digital access is included
• The expected renewal rate
• When the payment method will be charged
• The cancellation procedure
• The refund policy

Canceling automatic renewal generally stops the next renewal. It may not immediately end access or delivery during a term that has already been paid.

How to Request a Prevention Refund

Prevention’s print subscription terms state that subscribers who opt out of automatic renewal may receive refunds for undelivered issues. Refund eligibility for Premium or digital memberships may depend on the applicable offer and membership terms.

When requesting a refund:

1. Identify whether the charge was for print-only, Premium, digital, or All-Access service.
2. Provide the subscriber’s name, address, email, and account number.
3. State the charge date and amount.
4. Explain when cancellation was requested.
5. Provide any cancellation confirmation or previous case number.
6. Ask for the approved refund amount.
7. Ask how the refund will be issued.
8. Request the expected processing period.

Card refunds may take additional time to appear after Prevention processes them. Keep the refund confirmation and check the original payment method.

What to Do About an Unrecognized Prevention Charge

An unfamiliar magazine charge does not always originate directly from Prevention. It may have been processed by Hearst, a magazine subscription agency, an online retailer, a rewards program, or another seller.

Review the following information:

• The exact merchant description on the statement
• Recent Prevention or Hearst confirmation emails
• Automatic renewal notices
• Orders placed by another household member
• Gift subscriptions
• Third-party magazine bundles
• Previous subscriptions purchased through a retailer or agency

Contact the appropriate Prevention support department and ask whether it can locate an account matching the charge. Provide the date, amount, subscriber name, address, and last four digits of the payment method.

If Prevention cannot identify the transaction, contact the merchant named on the statement. Notify your card issuer promptly if you believe the charge is unauthorized, keeping in mind that financial institutions apply their own dispute procedures and deadlines.

Missing or Delayed Prevention Issues

Print magazines may take time to begin arriving after a new subscription is submitted. Delivery can also be affected by address errors, postal delays, combined issues, subscription processing, or a recent move.

If an expected issue is missing:

1. Check the mailing label on the most recent issue.
2. Confirm the subscriber name and address.
3. Review the subscription start and expiration dates.
4. Check whether the publication released a combined issue.
5. Report the missing issue through the print portal.
6. Call 1-800-813-8070 if the portal does not resolve the problem.

When reporting repeated delivery problems, list each missing issue and the dates of previous reports.

Changing a Prevention Mailing Address

Update a print subscription address before moving when possible. Postal forwarding may not reliably redirect every periodical.

Use the print subscription portal or contact print customer service with:

• The subscriber’s name
• The account number
• The old mailing address
• The new mailing address
• The effective date of the move

Allow time for the new address to appear in the magazine fulfillment system. Keep confirmation of the update in case issues continue going to the previous address.

Duplicate Prevention Subscriptions

A subscriber may receive duplicate magazines when separate orders were created using slightly different names, addresses, email addresses, or payment methods.

Contact print customer service and provide information from both mailing labels. Ask whether the accounts can be combined and whether the remaining subscription terms can be added together.

Do not assume that canceling one duplicate account will automatically cancel or modify the other account.

Prevention Gift Subscription Help

Gift subscriptions can create confusion because the purchaser and recipient have different names, addresses, and email accounts.

When requesting help with a gift subscription, provide:

• The purchaser’s full name and address
• The recipient’s full name and mailing address
• The order date
• The payment amount
• The gift order or confirmation number
• The email address used during checkout

If the recipient has not received any issues, confirm that the order was completed and that the mailing information is correct. Also verify whether the gift was scheduled to begin immediately or on a future date.

Prevention Website and Sign-In Problems

Subscribers who cannot access paid articles should first confirm that they are signing in with the same email address used to purchase the membership.

Try the following steps:

1. Sign out of the Prevention website.
2. Close and reopen the browser.
3. Use the password-reset option.
4. Check the spam folder for the reset email.
5. Disable browser extensions that may interfere with sign-in.
6. Try a private browsing window or another browser.
7. Confirm that the membership is active.
8. Take screenshots of any error message.

If access remains unavailable, email membersupport@prevention.com. Include the account email, membership type, device, browser, article link, and screenshot. Do not send your password.

How to File a Complaint With Prevention Magazine

If your initial request is not resolved, follow these steps:

1. Contact the correct print or Premium support department.
2. Provide the account number, order information, charge details, and previous case number.
3. Describe the problem in chronological order.
4. State the specific resolution you are requesting.
5. Ask for escalation to a supervisor when appropriate.
6. Request written confirmation of cancellation, refunds, or account changes.
7. Keep copies of emails, invoices, renewal notices, screenshots, and payment records.
8. Record the dates and approximate times of telephone calls.

If the subscription was purchased through another company, file the complaint with that seller as well. Prevention may not be able to directly refund or cancel an account controlled by a third-party subscription agency.

Unresolved billing or subscription complaints may also be submitted to the Better Business Bureau or an appropriate state consumer-protection office. The BBB profile for Hearst covers many publications and business units, so identify Prevention clearly in the complaint.

Prevention Magazine Frequently Asked Questions

What is the Prevention Magazine customer service phone number?

The print-only subscription customer service number is 1-800-813-8070. Prevention Premium and All-Access members can call 1-888-797-9927.

What is the Prevention Magazine customer service email?

Print-only subscribers can email precustserv@cdsfulfillment.com. Premium and All-Access members can email membersupport@prevention.com.

What are Prevention Magazine’s customer service hours?

Prevention does not currently publish specific telephone-support hours on its official customer service page. Availability may vary by department and holiday schedule.

How do I manage my Prevention print subscription?

Visit https://print.prevention.com/ or call print customer service at 1-800-813-8070.

How do I manage Prevention Premium?

Sign in through the Prevention membership portal. Contact membersupport@prevention.com or call 1-888-797-9927 if you cannot access or change the membership.

How do I cancel Prevention Magazine?

Print-only subscribers can cancel through the print account portal or by calling 1-800-813-8070. Premium and All-Access members should use their membership account or contact 1-888-797-9927.

Does Prevention automatically renew subscriptions?

Many Prevention offers include automatic renewal. The subscription continues at the rate then in effect unless the subscriber cancels before the next renewal charge.

Will Prevention notify me before renewing?

Current subscription terms state that a reminder notice is sent before the payment method is charged for renewal. Keep your email and mailing addresses current and review messages from Prevention and Hearst.

Can I receive a refund after canceling?

Prevention’s current print terms state that subscribers may receive a refund for undelivered issues after opting out. Refund eligibility for digital or Premium memberships depends on the applicable offer and terms.

Why is my renewal price higher?

Introductory subscription prices are often lower than later renewal rates. Review the original offer and the renewal reminder for the rate that will apply to the next term.

What should I do if I was charged after canceling?

Contact the appropriate customer service department with the cancellation confirmation, charge date, amount, and account number. Ask the representative to verify the effective cancellation date and review refund eligibility.

What should I do if I never ordered Prevention?

Contact print customer service and ask the representative to identify the source of the order. Review the invoice, mailing label, household purchases, gift orders, rewards programs, and third-party subscription sellers.

How do I stop Prevention renewal notices?

Confirm that the subscription is canceled and ask customer service to update the account and marketing preferences. Renewal notices may continue briefly if they were prepared before the cancellation was processed.

How do I report a missing issue?

Use the print subscription portal or call 1-800-813-8070. Provide the account number and identify the missing issue.

How do I change my mailing address?

Update the address through the print account portal or contact customer service. Provide the old address, new address, account number, and effective moving date.

How do I fix duplicate subscriptions?

Contact print customer service with the account information from both mailing labels. Ask whether the subscriptions can be combined.

Why can’t I read Premium articles?

Confirm that you are signed in with the email address used to purchase the membership. Reset the password and contact Premium support if the subscription is active but content remains locked.

Can I cancel Prevention by emailing the editors?

The editorial email is not the correct contact for subscription cancellation. Use the print-only or Premium customer service department associated with the account.

How do I send a letter to Prevention’s editors?

Editorial comments can be emailed to letters@prevention.com. Do not use the editorial address for billing, cancellation, or delivery questions.

Where is Prevention Magazine located?

Prevention lists its offices at Hearst Magazines, 300 West 57th Street, New York, New York 10019.

Who publishes Prevention Magazine?

Prevention is published by Hearst Magazines.

How often is Prevention published?

Current print offers generally describe Prevention as publishing 12 issues per year. Combined issues may count as two issues when indicated on the cover.

Is Prevention Magazine still printed?

Yes. Prevention continues to offer print-only and All-Access plans that include printed issues.

Is Prevention accredited by the Better Business Bureau?

The BBB profile is for Hearst Corporation, which lists Prevention as an alternate business name. Hearst was BBB accredited and displayed an A+ rating when this information was reviewed.

Why is the BBB review score lower than the letter rating?

BBB customer reviews are separate from the BBB letter rating. The letter grade considers factors such as complaint history, responses, business practices, and other BBB criteria rather than simply averaging customer stars.

Prevention Compared With Other Health Publications

Prevention competes with health and wellness publications such as Women’s Health, Men’s Health, Health, EatingWell, Shape, and other print and digital wellness brands.

Consumers may compare:

• Print and digital subscription prices
• Automatic renewal policies
• Number of annual print issues
• Access to premium website content
• Nutrition and fitness coverage
• Medical review and editorial policies
• Cancellation options
• Refund procedures
• Customer service phone and email availability
• Introductory and renewal rates

Several competing publications, including Men’s Health and Women’s Health, are also owned by Hearst. Although they may use similar subscription systems, subscribers should use the customer service contact published for the specific magazine.

About Prevention Magazine

Prevention is a health and wellness publication founded in 1950. It covers health conditions, nutrition, fitness, mental well-being, beauty, healthy aging, medical news, recipes, and consumer health products.

The publication is owned by Hearst Magazines and offers print subscriptions, digital access, Premium memberships, newsletters, and online articles. Subscription features and prices can vary by offer.

Health articles are intended for general educational purposes and are not a substitute for diagnosis or treatment from a qualified healthcare professional.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com provides an independent rating, review, and comment section where visitors can describe their experiences with Prevention Magazine, Hearst Magazines, print delivery, digital memberships, billing, renewals, cancellations, and customer service.

Note: This website is not associated with, endorsed by, or operated by Prevention Magazine, Hearst Magazines, Hearst Corporation, or any subscription fulfillment company. Phone numbers, email addresses, office information, subscription terms, ratings, complaint totals, prices, and policies may change. Verify important information through Prevention’s official website before submitting personal information, canceling a subscription, or relying on a refund procedure.