Publishers Clearing House Customer Service, Sweepstakes, Membership Cancellation, Orders and Scam Help

Eric Strand

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Publishers Clearing House customer service can help with current PCH accounts, recurring memberships, merchandise orders, Reward Packs, billing information, cashback activity and sweepstakes questions. PCH no longer publishes a verified customer-service telephone number. Current support is provided through official email and online contact routes.

Publishers Clearing House changed ownership in July 2025 following the former company’s Chapter 11 bankruptcy. Current PCH services are operated by PCH Digital, LLC. Older prize payments, legacy orders and claims against the former Publishers Clearing House company may require the separate bankruptcy-information service rather than current PCH Shopping support.

How to Contact Publishers Clearing House Customer Service

The former customer-service number 1-800-459-4724 is not published on PCH’s current contact or support pages and should not be relied on as a verified current support number.

Current PCH vs. the Former Publishers Clearing House Company

The Publishers Clearing House name is still active, but the company operating PCH changed in 2025.

  • The former Publishers Clearing House LLC filed Chapter 11 bankruptcy on April 9, 2025.
  • ARB Interactive purchased substantially all of the former company’s assets.
  • The acquisition rights were assigned to PCH Digital, LLC.
  • The sale closed on July 15, 2025.
  • Current PCH sweepstakes, memberships, games, shopping and cashback services operate through PCH Digital, LLC.
  • The former company appears in bankruptcy records as 382 Channel Drive LLC, formerly Publishers Clearing House LLC.

Current PCH customer support may not be responsible for every prize, payment, order or other obligation created by the former company.

Publishers Clearing House Bankruptcy Information

  • Bankruptcy case: 382 Channel Drive LLC, formerly Publishers Clearing House LLC
  • Case number: 25-10694
  • Court: U.S. Bankruptcy Court for the Southern District of New York
  • U.S. and Canada case-information number: 1-888-710-5634
  • International case-information number: 1-818-381-4518
  • Official bankruptcy case website: Publishers Clearing House Restructuring Case

The bankruptcy information numbers do not handle current PCH membership cancellation, new merchandise orders or current sweepstakes entries.

Which PCH Support Route Should I Use?

  • Current PCH account or login: Use the account dashboard or email support@pch.com.
  • Current recurring membership: Use the membership portal or email general support.
  • Current merchandise order: Email support@pchshopping.com.
  • Damaged or incorrect current order: Contact shopping support within 14 days of delivery.
  • Current giveaway entry: Review the Official Rules and free-entry instructions.
  • Current prize notification: Verify it through PCH.com without paying any fee.
  • Possible PCH imposter scam: Stop communicating and report it to the FTC.
  • FTC settlement-refund question: Contact the FTC refund administrator.
  • Old “for life” prize or unpaid legacy prize installment: Contact the bankruptcy claims administrator.
  • Old merchandise or creditor claim against the former company: Review the bankruptcy case information.
  • Privacy or personal-data request: Use PCH’s privacy contact information.

Information to Have Before Contacting PCH

For an Account or Membership

  • Full name
  • Email address used for the account
  • Residential mailing address
  • Membership plan
  • Membership start date
  • Last renewal date
  • Amount charged
  • Last four digits of the payment method when requested securely
  • Cancellation confirmation
  • Screenshot of the account page with private information removed

For a Merchandise Order

  • Order number
  • Order date
  • Product name
  • Amount paid
  • Tracking number
  • Delivery date
  • Photographs of the item and packaging
  • Description of damage, defect or incorrect product
  • Requested replacement or refund

For a Suspected Prize Scam

  • Telephone number or email used by the scammer
  • Date and time of contact
  • Messages or letters received
  • Payment method requested
  • Amount requested or sent
  • Gift-card numbers already disclosed
  • Fake check or payment document
  • Website or social-media account used
  • Bank or card transaction information

Do not post your complete address, account password, payment-card number, Social Security number, tax identification number, prize affidavit, check image, bankruptcy document or gift-card number in a public review.

What Is Publishers Clearing House Today?

Current PCH is a digital sweepstakes, entertainment, membership and shopping platform operated by PCH Digital, LLC.

Its current products and services can include:

  • Online sweepstakes
  • Games and Watch & Win activities
  • PCH Club memberships
  • One-time Reward Packs
  • Online merchandise
  • PCH Cashback
  • Digital account and entry management

The former business was widely known for direct mail, merchandise installment billing and magazine subscriptions. New magazine subscriptions are not a central part of the current PCH service described on PCH.com.

Do I Have to Buy Something to Enter PCH?

No. PCH’s current Official Rules state that no purchase or fee is necessary to enter or win and that purchasing does not improve a person’s chance of winning.

PCH provides a Free Alternate Method of Entry. Its current terms state that qualifying free entries are:

  • Accepted and processed in the same manner as paid-membership entries
  • Included in the same winner-selection pool
  • Subject to the same eligibility and verification standards
  • Eligible for applicable multipliers or promotional enhancements offered during the same period

Never pay a person merely to submit a sweepstakes entry or improve the odds of winning.

Who Can Enter Current PCH Giveaways?

Current general eligibility requires an entrant to:

  • Be a natural person age 21 or older
  • Be a legal resident of the United States
  • Be physically located and residing in the United States at the time of entry
  • Have a valid residential street address
  • Meet every requirement in the specific Official Rules

Individual giveaways can contain additional dates, restrictions, deadlines and eligibility provisions. Review the rules for the specific giveaway rather than relying solely on a general PCH advertisement.

PCH Paid Membership Plans

PCH currently offers several automatically renewing monthly membership levels. At the time this page was updated, advertised prices included:

  • Silver: $10 per month
  • Gold: $25 per month
  • Platinum: $60 per month
  • Diamond: $150 per month

Plans can include monthly entries, Watch & Win benefits, merchandise discounts, Reward Pack discounts, cashback access and other benefits.

Prices, entry amounts and benefits can change. Review the checkout page and membership dashboard before enrolling.

Does a Paid PCH Membership Improve My Odds?

PCH’s current Official Rules state that a purchase does not improve the chance of winning. Its membership terms also state that free Alternate Method of Entry submissions receive equal treatment and applicable entry enhancements.

A paid membership may offer convenience, automatic entries, discounts or other benefits, but it is not required to participate in a sweepstakes.

How to Cancel a PCH Membership

  1. Sign in to the PCH account.
  2. Open the Account Dashboard.
  3. Select Subscriptions from the Quick Links.
  4. Select See More Details for the active membership.
  5. Choose Cancel Membership.
  6. Complete every confirmation step.
  7. Save a screenshot or cancellation email.
  8. Review the date through which membership remains active.
  9. Monitor the payment method after the next scheduled renewal date.

A membership can also be canceled by contacting support@pch.com.

Removing an app, closing a browser, unsubscribing from promotional emails or no longer entering sweepstakes does not automatically cancel a paid membership.

What Happens After Canceling PCH Membership?

Cancellation stops future automatic renewal after the current paid billing period. Membership normally remains active through the end of that period.

PCH’s current terms say membership fees are generally nonrefundable unless required by law or expressly stated in the applicable offer.

Keep the cancellation confirmation in case another charge appears.

Unexpected PCH Membership Charge

An unfamiliar PCH transaction may involve:

  • Silver membership
  • Gold membership
  • Platinum membership
  • Diamond membership
  • A one-time Reward Pack
  • A merchandise purchase
  • A membership belonging to another household member
  • A second PCH account
  • An unauthorized payment
  1. Search email for PCH receipts.
  2. Sign in to every possible PCH account.
  3. Review the membership dashboard.
  4. Determine whether the transaction is recurring or one-time.
  5. Cancel any unwanted recurring plan.
  6. Email PCH support with the date and amount.
  7. Contact the payment provider promptly if the completed charge remains unauthorized.

What Is a PCH Reward Pack?

A Reward Pack is a one-time digital purchase rather than a recurring membership.

Current Reward Packs can provide entries, digital wallpapers and access to certain cashback benefits. PCH’s FAQ says Reward Packs are delivered immediately and cannot be canceled, returned or refunded after purchase.

Review the amount and selected pack carefully before completing checkout.

PCH Merchandise Return and Refund Policy

Current PCH merchandise sales are generally final. PCH does not ordinarily accept returns, refunds or exchanges for:

  • Changing your mind
  • Selecting the wrong size
  • Ordering the wrong product
  • Buyer’s remorse

A replacement or refund review may be available when an item arrives:

  • Damaged
  • Defective
  • Incorrect

Contact shopping support within 14 days of delivery and include the order number, photographs, packaging information and a description of the problem.

Can I Cancel a PCH Merchandise Order?

Orders begin processing soon after submission. Current policy says PCH is generally unable to cancel or modify an order after it has been placed.

A refund may be possible if PCH cancels the order before production or fulfillment begins, but approval is not guaranteed.

Email support@pchshopping.com immediately after discovering an order error.

PCH Order Has Not Arrived

Current estimated timing is generally:

  • Fulfillment: 2–5 business days
  • Shipping: approximately 3–4 business days
  • Total estimated delivery: approximately 6–10 business days

Actual timing may be affected by carriers, supplier fulfillment, holidays, weather and seasonal demand.

  1. Find the shipment confirmation.
  2. Check the tracking number.
  3. Confirm the delivery address.
  4. Check entrances, mailrooms and neighbors.
  5. Contact the carrier if the package shows delivered.
  6. Email PCH Shopping if the package appears lost.

PCH Item Is Damaged, Defective or Incorrect

  1. Keep the product and packaging.
  2. Take clear photographs.
  3. Locate the order number.
  4. Contact PCH Shopping within 14 days.
  5. Describe whether the item is damaged, defective or different from what was ordered.
  6. Ask whether a replacement is available.
  7. Keep the support response and shipping instructions.

Do not return an item to an address found in an old PCH advertisement without obtaining current instructions.

PCH Account Login or Profile Problem

Account problems can involve:

  • Forgotten password
  • Wrong email address
  • Duplicate account
  • Old mailing address
  • Membership connected to another account
  • Billing information that cannot be updated
  • Account restricted for suspected fraud

Use the account dashboard to update available profile information. Email support@pch.com when the email address, billing information or another protected field cannot be changed.

PCH Account Was Blocked or Suspended

PCH may restrict an account when it suspects fraudulent activity, ineligible participation, duplicate accounts or violations of its rules.

Contact customer support and provide:

  • Name
  • Account email
  • General mailing address
  • Date access stopped
  • Error or restriction message
  • Explanation of legitimate account activity

Do not create many new accounts while disputing a restriction. That can make verification more difficult.

PCH Cashback Did Not Track

Cashback can fail to track because:

  • Browser cookies were blocked.
  • An ad blocker removed tracking information.
  • The shopping link was not activated.
  • A coupon from another source was used.
  • The merchant excluded the product.
  • The transaction was returned or canceled.
  • The merchant changed its commission rules.
  • The merchant rejected the transaction.

Keep the merchant receipt, date, amount, activated PCH link and any pending-reward information. Cashback is not guaranteed merely because a transaction initially appeared eligible.

How to Verify a Publishers Clearing House Prize

A legitimate PCH prize does not require an entry fee, processing fee, tax prepayment, gift card, wire transfer or cryptocurrency payment.

Before responding to a prize notice:

  1. Do not call the number supplied by the sender.
  2. Do not click an unexpected link.
  3. Do not send money.
  4. Do not provide bank or payment information.
  5. Open PCH.com directly.
  6. Review current winner and scam information.
  7. Contact PCH through its official support email.
  8. Report suspicious contact to the FTC.

Will Publishers Clearing House Call Me?

Current PCH scam guidance says the real Publishers Clearing House will not call and ask for money, fees, prepaid taxes, gift cards or financial information to claim a prize.

Caller ID can be falsified. A call displaying “Publishers Clearing House” or a local telephone number does not prove that it is legitimate.

PCH Gift Card, Wire Transfer and Cryptocurrency Scams

It is a scam when someone claiming to represent PCH demands payment through:

  • Apple gift cards
  • Google Play gift cards
  • Walmart gift cards
  • Green Dot or prepaid cards
  • Western Union or MoneyGram
  • Bank wire transfer
  • Cash delivery
  • Bitcoin or another cryptocurrency
  • Payment to an individual

Legitimate PCH prizes are free to enter and claim. Winners may have tax obligations, but PCH does not require payment to an alleged representative before releasing a prize.

Fake PCH Check Scam

A scammer may send a counterfeit check and claim that it represents part of a prize. The victim is told to deposit the check and send part of the money back for taxes, fees, insurance or processing.

The bank may initially make funds appear available before discovering that the check is fake. The customer can then be responsible for the money withdrawn or transferred.

Do not:

  • Deposit a suspicious prize check.
  • Send part of the check back.
  • Purchase gift cards.
  • Give the sender online-banking access.
  • Provide an account number for a prize deposit.

What to Do After a PCH Imposter Scam

  1. Stop communicating with the scammer.
  2. Contact the bank, card issuer or payment company immediately.
  3. Ask whether the transaction can be stopped or recalled.
  4. Report gift-card fraud to the card issuer.
  5. Change passwords that were disclosed.
  6. Remove remote-access software.
  7. Scan the device for malware.
  8. Report the scam to the FTC.
  9. Report significant financial loss to local law enforcement.
  10. Save messages, receipts, checks and telephone numbers.

Report a Publishers Clearing House Scam

Publishers Clearing House FTC Refunds

The FTC mailed more than $18 million in refund checks to eligible former PCH customers in April 2025. Eligibility was limited to certain people who ordered products after clicking emails challenged in the FTC case.

The original checks carried a 90-day cashing period. Contact the official refund administrator about a lost, expired or questionable check.

The FTC will not require a fee, gift card, bank transfer or payment to release a refund.

Old PCH Prize Payments and “For Life” Prizes

The 2025 asset sale did not transfer every prize obligation of the former Publishers Clearing House company to PCH Digital.

A person with an older installment prize or unresolved pre-sale prize should gather:

  • Winner’s name
  • Original prize notification
  • Prize number
  • Payment schedule
  • Dates and amounts previously received
  • Last payment received
  • Correspondence from the former company
  • Bankruptcy notices
  • Proof of any claim already submitted

Contact the bankruptcy claims administrator and consider qualified legal advice. Current PCH shopping support may not have authority to resolve a liability belonging to the former debtor.

Old PCH Merchandise, Magazine or Creditor Claims

Questions involving an old installment merchandise order, former magazine subscription, unpaid refund, vendor debt or other pre-bankruptcy obligation may also belong to the former company’s Chapter 11 case.

Do not assume that a new PCH Digital membership or shopping order creates responsibility for an obligation of the former company.

PCH Privacy and Personal-Data Requests

Depending on state law, consumers may have rights involving access, correction, deletion, targeted advertising, sale or sharing of personal information.

A privacy request does not necessarily cancel a paid membership. Cancel billing separately through the membership portal.

How to Escalate a Current PCH Complaint

  1. Identify whether the issue involves an account, membership, Reward Pack, order, cashback or current prize notice.
  2. Gather the account email, transaction, order and support information.
  3. Email the correct PCH support address.
  4. Use the online contact form.
  5. State the requested resolution clearly.
  6. Keep the support response.
  7. Follow up in the same email thread.
  8. Send a concise written complaint to PCH Digital’s current Miami address when necessary.
  9. Contact the payment provider before its dispute deadline when a completed charge remains unauthorized.
  10. Use the bankruptcy administrator instead when the issue belongs to the former company.

A review submitted to CustomerServiceNumbers.com does not enter a sweepstakes, cancel membership, issue a refund, report a scam, file a bankruptcy claim or verify a prize.

Publishers Clearing House Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has no published Publishers Clearing House reviews and no established rating trend.

The previous page included generalized claims about sweepstakes excitement, products, customer service, order fulfillment and transparency. Those statements were not supported by reviews visible on this page.

New reviews can help readers understand current experiences involving:

  • PCH Digital customer support
  • Account access
  • Membership cancellation
  • Recurring charges
  • Reward Packs
  • Merchandise orders
  • Damaged products
  • Cashback
  • Sweepstakes entries
  • Prize verification
  • Imposter scams
  • Legacy bankruptcy questions

Reviews should identify whether the issue involved current PCH Digital or the former Publishers Clearing House company, the support route used, approximate response time and whether the issue was resolved.

Frequently Asked Questions About Publishers Clearing House

What is the Publishers Clearing House customer-service number?

PCH does not currently publish a verified general customer-service telephone number. Use support@pch.com, support@pchshopping.com or the official contact form.

Is 1-800-459-4724 still the PCH customer-service number?

The number appears in older PCH materials but is not published on the current PCH support and contact pages. It should not be relied on as a verified current number.

What are PCH customer-service hours?

PCH does not currently publish fixed customer-service hours on its current contact, FAQ or policy pages.

Who owns Publishers Clearing House now?

Current PCH services operate through PCH Digital, LLC following the 2025 asset acquisition. Court records identify ARB Interactive as the successful purchaser that assigned its acquisition rights to PCH Digital.

Did Publishers Clearing House go bankrupt?

The former Publishers Clearing House LLC filed Chapter 11 in April 2025. The brand and assets were sold, and current PCH services continue under PCH Digital.

Does the new PCH owe every old prize?

No. Court documents indicate that the buyer assumed specified prize obligations, while other former-company liabilities remained with the bankruptcy debtor.

Do I need to buy something to enter PCH?

No. PCH’s Official Rules state that no purchase or fee is necessary and that a purchase does not improve the chance of winning.

How old do I have to be to enter PCH?

Current general rules require entrants to be at least 21 and meet the other U.S. residency and location requirements.

How do I cancel a PCH membership?

Sign in, open the Account Dashboard, select Subscriptions, choose the membership and complete Cancel Membership. Support can also assist by email.

Are PCH memberships refundable?

Current terms say membership fees are generally nonrefundable unless required by law or expressly provided by the applicable offer.

Is a PCH Reward Pack a subscription?

No. Current Reward Packs are one-time digital purchases. PCH says they cannot be canceled or refunded after completion.

Can I return PCH merchandise?

Most current merchandise sales are final. Contact PCH within 14 days when an item arrives damaged, defective or incorrect.

How long does PCH shipping take?

Current estimates are generally 6–10 business days, including fulfillment and shipping.

Will PCH call me to say I won?

Current PCH scam guidance says the real company will not call and demand money or information to enter or claim a prize.

Does a PCH winner have to pay a fee first?

No. Do not send money, gift cards, cryptocurrency or prepaid taxes to claim a supposed PCH prize.

How do I report a fake PCH call?

Report it through the FTC’s fraud portal and contact the payment provider immediately if money or financial information was sent.

What number handles the former PCH bankruptcy?

Call 1-888-710-5634 in the U.S. or Canada, or 1-818-381-4518 internationally.

What number handles the FTC PCH refund?

Call the official FTC refund administrator at 1-888-516-0774.

Where is current PCH located?

PCH Digital lists 2121 Biscayne Boulevard, #1356, Miami, Florida 33137 as its current contact address.

Related Shopping and Subscription Customer Service Pages

Official Consumer and Bankruptcy Resources

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize current support routes, ownership changes, bankruptcy resources, subscription guidance, refund information, scam warnings and reader reviews.

We are not owned by PCH Digital, Publishers Clearing House, ARB Interactive, 382 Channel Drive LLC, Omni Agent Solutions, the Federal Trade Commission, Shopify or a sweepstakes company.

Share Your Publishers Clearing House Experience

Have you contacted PCH about an account, membership cancellation, recurring charge, Reward Pack, merchandise order, refund, cashback problem, prize notice, scam or former-company bankruptcy issue? Leave a factual review below and explain which company or support route was involved, approximate response time and whether the problem was resolved.

Comments are moderated. Do not include an account password, complete address, telephone number, payment information, tax identification number, order number, prize affidavit, check image, gift-card number, bankruptcy document or private information about an individual employee.

Page Update Note

This Publishers Clearing House customer-service page was reviewed and updated on July 16, 2026. The update removed an unverified legacy telephone number and former Jericho address, identified PCH Digital as the current operator, explained the former company’s bankruptcy and asset sale, added current account, membership and shopping support, and expanded cancellation, refund, prize-verification and scam guidance.

Last Updated: July 16, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with PCH Digital, Publishers Clearing House, ARB Interactive, 382 Channel Drive LLC, Omni Agent Solutions, the Federal Trade Commission, Shopify or another sweepstakes, shopping or payment company. PCH does not provide customer support through this website.

Ownership, support routes, membership prices, sweepstakes eligibility, official rules, prizes, refund policies, shipping estimates, bankruptcy procedures and claim deadlines can change. Review the current PCH website, specific Official Rules, account information and official court notices for controlling details.

This page cannot enter a sweepstakes, verify a winner, cancel a membership, issue a refund, stop a payment, recover money from a scammer, submit a bankruptcy claim or determine responsibility for a legacy prize. It is not legal, financial, bankruptcy, tax, sweepstakes or payment-dispute advice.

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