Celebrity Cruises Customer Service, Reservations and Reviews

If you need help booking or changing a Celebrity cruise, completing online check-in, requesting accessibility assistance, resolving a payment or refund problem, contacting Captain’s Club, reporting a lost item, or filing a post-cruise complaint, use the support department connected to the issue. Celebrity Cruises provides different numbers for reservations, check-in, website assistance, international callers, special needs, air travel and post-cruise Guest Relations.

Celebrity Cruises Customer Service Phone Number

The main Celebrity Cruises customer service number for new bookings and existing reservations is 1-888-751-7804. Celebrity currently lists reservation assistance daily from 7 AM to midnight Eastern Time.

Use this number for:

• New cruise reservations
• Existing reservation questions
• Fare and stateroom questions
• Payments and final-payment dates
• Booking changes
• Cancellation and refund questions
• Dining, beverage, Wi-Fi and excursion purchases
• CruiseCare travel protection purchases
• Future cruise credit questions
• General pre-cruise assistance

The old number previously displayed on this CSN page, 1-800-647-2251, is not Celebrity’s currently published reservation number. Use 1-888-751-7804.

Before calling, have the following available:

• Guest names as shown on the reservation
• Booking number
• Ship and sail date
• Travel advisor information, if applicable
• Fare or promotion originally booked
• Payment and final-payment information
• Confirmation emails and invoices
• The specific change or resolution being requested

Choose the Correct Celebrity Cruises Support Department

• New or existing reservation: Call 1-888-751-7804.
• Eight or more staterooms: Call Group Bookings at 1-888-727-4907.
• Online check-in problem: Call 1-877-200-2897.
• Celebrity website or account problem: Call 1-800-722-5941.
• Accessibility or special-needs request: Call 1-866-592-7225 or email special_needs@rccl.com.
• Flights by Celebrity: Call 1-800-533-7803.
• Captain’s Club: Call 1-844-418-6824.
• Post-cruise complaint or lost item: Call Guest Relations at 1-844-418-6824.
• International assistance: Call 1-316-554-5961 or consult Celebrity’s contact page for a local country number.
• Travel advisor booking: Begin with the advisor or agency that controls the reservation.

Celebrity Cruises Reservations and Booking Changes

Contact Celebrity before the applicable deadline when changing a guest name, ship, sail date, stateroom, dining preference, flight, hotel, transfer, excursion or other reservation component.

Ask the representative to explain:

• Whether the original fare is refundable or nonrefundable
• Any change fee or fare difference
• Whether a promotion or onboard credit will be lost
• The revised final-payment date
• Whether insurance or air arrangements are affected
• When the updated confirmation will be sent

Do not rely only on a verbal promise. Review the revised booking confirmation and verify the guest names, ship, dates, stateroom, fare, deposits, payments and included benefits.

Celebrity Cruises Travel Advisor Bookings

If a travel advisor or online travel agency made the reservation, that agency may control booking changes, cancellations, payments and refund requests. Celebrity may direct the guest back to the original agency.

Contact the agency first and request written confirmation of any change or cancellation. If Celebrity and the agency give different information, ask each party to state who controls the booking and who received the original payment.

Celebrity’s cancellation information states that when payment was received through a travel agent, an approved refund may be returned through that travel agent.

Celebrity Cruises Online Check-In and Website Help

Call Celebrity’s online check-in department at 1-877-200-2897 if you cannot complete check-in or access boarding documentation.

Call website assistance at 1-800-722-5941 for a CelebrityCruises.com account, login, password, booking-access or website problem.

Before calling:

• Confirm that the guest name matches the reservation.
• Verify that the correct email address and Celebrity account are being used.
• Try a current browser or the Celebrity Cruises app.
• Save a screenshot of the error message.
• Record the date and time the error occurred.
• Check whether every guest’s required information has been entered.

Do not post a booking number, passport information or boarding document in a public comment when asking for check-in help.

Celebrity Cruises Cancellations and Refunds

Celebrity’s cancellation charges depend on factors such as the fare type, deposit terms, cruise length, destination, country of residence and the number of days remaining before departure.

Some fares require a nonrefundable deposit. Celebrity states that a nonrefundable deposit is not returned after payment and that change fees may apply.

Before canceling, ask:

• Whether the deposit is refundable or nonrefundable
• The cancellation penalty as of that day
• Whether taxes and fees will be returned
• Whether air, hotel, transfer or excursion penalties apply separately
• Whether any amount will become a future cruise credit
• Where the refund will be sent
• How long processing is expected to take

Review the current Celebrity Cruises cancellation policy before making a decision. Cancellation notices generally become effective when Celebrity or the party controlling the reservation receives the request.

If Celebrity cancels a voyage or delays embarkation by three days or more and the guest declines a delayed or substitute voyage, Celebrity states that the guest may request a refund instead of a future cruise credit. The current policy requires that request within six months of the cancellation date or scheduled embarkation date, whichever is earlier. Different rules apply to charter sailings.

Keep the cancellation confirmation, booking invoice, payment record, refund amount and promised processing timeframe.

Celebrity Cruises Day-of-Travel and Flight Help

Celebrity’s current FAQs direct guests with day-of-travel concerns to 1-800-256-6649 or 1-305-539-4107.

Guests who booked air through Flights by Celebrity can call 1-800-533-7803. Celebrity identifies option 4 for its Emergency Travel Team when a Flights by Celebrity flight is delayed or canceled. That flight-disruption team is listed as available 24 hours a day, seven days a week.

Celebrity Cruises Accessibility and Special Needs

Celebrity’s primary contact page lists the accessibility and special-needs number as 1-866-592-7225 and the email address as special_needs@rccl.com.

Contact the department before sailing about:

• Accessible staterooms
• Wheelchair or mobility-device needs
• Boarding assistance
• Visual or hearing accommodations
• Medical equipment
• Service animals
• Dietary or other disability-related requests
• Accessible shore excursions

Review Celebrity’s current accessible cruising information. Make requests as early as possible because some equipment, services or stateroom types may have limited availability.

For an unresolved disability-related concern at a U.S. departure port or onboard, ask for a Complaint Resolution Official.

Celebrity Cruises Captain’s Club Support

Captain’s Club assistance can be reached at 1-844-418-6824. International members can use 1-316-554-5961.

Contact Captain’s Club about:

• Membership numbers
• Missing completed sailings
• Club Points
• Tier status
• Benefits and offers
• Name or account discrepancies
• Loyalty status matching

Celebrity advises that Club Points may take time to post after a cruise. Have the ship, sail date, booking information and Captain’s Club number available before requesting a review.

Celebrity Cruises Post-Cruise Complaints

Celebrity Guest Relations can be reached at 1-844-418-6824. Celebrity currently lists post-cruise support daily from 7 AM to 10 PM Eastern Time.

Use post-cruise Guest Relations for:

• Onboard service complaints
• Final account or folio questions
• Unrecognized onboard charges
• Lost items or luggage
• Dining, excursion or package complaints
• Cabin or maintenance concerns
• Complaint follow-up after disembarkation
• Captain’s Club questions connected to a completed sailing

Whenever possible, report an onboard problem to Guest Services before leaving the ship. This gives the crew an opportunity to document the concern and attempt a resolution.

For a post-cruise complaint, provide:

• Ship and sailing dates
• Guest name and stateroom
• Booking number through a private support channel
• Date, time and location of the incident
• Names or departments previously contacted
• Receipts, photographs or account statements
• The resolution requested

Celebrity Cruises Lost and Found

Celebrity lists 1-844-418-6824 for lost items and lost luggage after a cruise.

Describe the item, where it was last seen, the ship, sail date and stateroom. If luggage was damaged or lost during transportation handled by an airline, port contractor or other provider, a separate report may also be required through that company.

Do not place passport numbers, home addresses, payment details or other private information in a public lost-item post.

How to Contact Someone Aboard a Celebrity Ship

Celebrity’s current FAQs list 1-877-266-1020 for calls to Celebrity ships from the United States and 1-321-953-9002 for callers outside the United States.

The ship-call service requires a payment card authorization and charges by the minute. The caller is prompted to select the ship, and the onboard department attempts to connect the call or deliver a message.

For an immediate life-safety emergency, contact the appropriate emergency authorities as well as Celebrity. Do not rely solely on a paid ship-to-shore calling system.

How to Escalate a Celebrity Cruises Complaint

1. Contact the department responsible for the booking or problem.
2. If onboard, report the issue to Guest Services before disembarkation.
3. Ask for a case or reference number.
4. Save confirmations, invoices, chat transcripts, folios and receipts.
5. Describe the requested resolution clearly.
6. For a travel-advisor booking, document the agency’s response.
7. After sailing, contact Guest Relations at 1-844-418-6824.
8. Follow up through the existing case rather than opening multiple unrelated complaints.

A complaint does not guarantee a refund, credit or other requested resolution. Fare rules, cruise documents, booking terms, onboard records and the circumstances of the complaint may affect the outcome.

Celebrity Cruises Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently displays a 3.0 out of 5 rating based on two Celebrity Cruises reviews. Both submissions awarded three stars.

The August 2014 submission reports being unable to access an express check-in link and asks for cruise documents to be emailed or mailed. It includes a booking reference that should not be published publicly.

The July 2018 submission asks for a non-toll-free telephone number that could be called from Germany to book a Celebrity Reflection transatlantic sailing. Celebrity’s current contact page now provides an international number and country-specific contact information.

Neither submission includes a later update explaining whether Celebrity resolved the problem. There are no visible Celebrity Cruises or CustomerServiceNumbers.com responses.

Because both submissions are older support requests rather than detailed evaluations of completed customer-service interactions, they are not enough evidence to establish broader patterns involving Celebrity’s ships, crew, food, booking process, refunds, itinerary changes or complaint resolution.

Customers can use the review form below to describe a firsthand experience involving:

• Reservations or booking changes
• Online check-in
• Cancellation or refund handling
• Accessibility support
• Onboard service
• Post-cruise Guest Relations
• Lost property
• Flights by Celebrity
• Captain’s Club

A useful review should identify the approximate sailing date, ship, support department used, response received and whether the matter was resolved. Leave out booking references, passport information, payment details, stateroom numbers and private medical information.

Celebrity Cruises Corporate Office

Celebrity Cruises is part of Royal Caribbean Group. Celebrity Cruises Inc. identifies 1050 Caribbean Way in Miami as its principal place of business.

• Corporate Address: Celebrity Cruises / Royal Caribbean Group, 1050 Caribbean Way, Miami, FL 33132
• Royal Caribbean Group Corporate Phone: 1-305-539-6000

The corporate number is not the primary route for reservations, check-in, accessibility requests, cancellations or post-cruise complaints. Use the department connected to the issue before attempting a corporate escalation.

For mailed correspondence, send copies rather than original travel documents or receipts. Include the ship, sailing date, Guest Relations case number, previous resolution attempts and requested outcome.

Related Cruise Line Customer Service Guides

• Royal Caribbean Customer Service
• Holland America Customer Service
• Princess Cruises Customer Service
• Norwegian Cruise Line Customer Service
• Carnival Cruise Customer Service

Frequently Asked Questions

What is the Celebrity Cruises customer service number?

The Celebrity Cruises number for new and existing reservations is 1-888-751-7804.

What are Celebrity Cruises customer service hours?

Celebrity lists reservation assistance daily from 7 AM to midnight Eastern Time. Post-cruise Guest Relations is listed daily from 7 AM to 10 PM Eastern Time.

What is the Celebrity Cruises online check-in number?

Call 1-877-200-2897 for online check-in assistance.

What is the Celebrity Cruises website support number?

Call 1-800-722-5941 for Celebrity website assistance.

How do I contact Celebrity Cruises from outside the United States?

Celebrity lists 1-316-554-5961 as an international number. Its contact page also provides country-specific numbers.

How do I cancel a Celebrity cruise?

Call Celebrity at 1-888-751-7804 if booked directly. If a travel advisor controls the booking, contact that advisor. Ask for the exact penalty and written cancellation confirmation.

Are Celebrity cruise deposits refundable?

It depends on the fare and booking terms. Some Celebrity fares require a nonrefundable deposit, while other fares may have different cancellation provisions.

How do I contact Celebrity after my cruise?

Call Guest Relations at 1-844-418-6824 for post-cruise complaints, onboard account questions, lost items and follow-up.

What is the Celebrity Cruises special-needs number?

Celebrity’s accessibility and special-needs number is 1-866-592-7225.

What is the Captain’s Club phone number?

Call Captain’s Club at 1-844-418-6824. International members can use 1-316-554-5961.

What is the Flights by Celebrity phone number?

Flights by Celebrity can be reached at 1-800-533-7803. Option 4 is listed for qualifying day-of-travel flight disruptions involving Flights by Celebrity.

Where is Celebrity Cruises’ corporate office?

Celebrity Cruises shares the Royal Caribbean Group address at 1050 Caribbean Way, Miami, FL 33132.

Is CustomerServiceNumbers.com affiliated with Celebrity Cruises?

No. CustomerServiceNumbers.com is an independent customer service information and review website and is not affiliated with Celebrity Cruises or Royal Caribbean Group.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com provides contact information, complaint guidance and a rating and comment section where consumers can submit reviews based on their own experiences.

Note: This website listing is not associated with Celebrity Cruises or Royal Caribbean Group. Celebrity Cruises does not provide customer support through this website. Contact Celebrity Cruises, the appropriate travel advisor or another responsible travel provider directly for assistance.