Chargerback is a cloud-based lost-and-found software company used by airlines, hotels and resorts, amusement parks, casinos, rental-car companies, transit organizations, cruise lines, and other venues to manage lost-property reports and help return recovered belongings to their owners.
If you lost an item at a business that uses Chargerback, the best starting point is the official Chargerback lost-item reporting and support system. Chargerback does not currently publish a verified general lost-item customer-service phone number. Customers can use the online support system or email support@chargerback.com when additional assistance is needed.
- Lost Item Support: Chargerback Lost Item Support
- Report a Lost Item: File a Chargerback Lost Item Report
- Support Email: support@chargerback.com
- Current Address: Chargerback, Inc., 3352 Goni Road, Suite 163, Carson City, NV 89706
- Official Website: Chargerback.com
How to Contact Chargerback
For most lost-property questions, use Chargerback’s online support system. It allows customers to enter their Lost Item ID and email address and request help with the status of a lost item, shipping, payments, or another problem.
Chargerback also publishes support@chargerback.com. This is particularly useful when a partner venue has repeatedly failed to respond or when you need to provide details about an existing report.
Chargerback does not currently publish a verified general customer-service phone number for lost-item support. Telephone numbers found on older directories should not be assumed to remain active.
Chargerback Does Not Usually Hold Your Lost Item
An important distinction is that Chargerback provides lost-and-found software. It generally does not physically store, handle, or ship the property reported through its system.
The airline, hotel, resort, amusement park, transit agency, rental-car location, casino, or other venue where the item was lost generally remains the custodian of the physical property. If the item is recovered, that venue normally prepares it for pickup or shipment.
How to File a Chargerback Lost Item Report
Use the official Chargerback lost-item form or the Chargerback form linked by the airline, hotel, resort, amusement park, transit system, or other venue where the item was lost.
Provide as much useful information as possible, including:
- The category of lost item
- Brand
- Color
- Size
- Distinctive marks or identifying features
- Serial number for electronics when available
- Date the item was lost
- The most likely location where it was left
- Flight, hotel, room, attraction, transit, or venue details when requested
- Whether an AirTag or another location tracker is attached
- Your accurate email address and telephone number
Submit the report as soon as reasonably possible. Chargerback states that, for airline and amusement-park losses, items reported within five days have a greater chance of being recovered.
Save Your Chargerback Lost Item ID
After filing a report, keep the Chargerback Lost Item ID from your confirmation. Chargerback’s current support information refers to an eight-digit Item ID for follow-up.
You may need the ID when:
- Checking the status of the report
- Contacting the venue’s Lost and Found department
- Emailing Chargerback support
- Responding to a request for additional identifying information
- Resolving a shipping or tracking problem
Do not post the complete Lost Item ID publicly in a review.
How to Check a Chargerback Lost Item Status
Use the official Chargerback support page and enter the Lost Item ID and the email address associated with the report.
Also check your email spam, junk, or clutter folder. Chargerback notes that automated lost-item messages can sometimes be filtered, especially by business email systems.
If Chargerback or the partner venue requests additional information, that request does not necessarily mean the item has already been found. It may mean that more distinguishing information is needed to compare the report with recovered property.
What If Chargerback Has Not Sent an Update?
Chargerback currently recommends contacting the Lost and Found department at the venue if you have not received a response within approximately 48 hours.
If you have repeatedly tried to contact the hotel, airline, amusement park, or other partner venue and have not received a response, Chargerback says it can contact the partner to help expedite the matter.
Email support@chargerback.com and include:
- Your eight-digit Chargerback Lost Item ID
- The name of the venue
- The location of the venue
- A concise explanation of the follow-up attempts you already made
How Will I Know If My Item Is Found?
Chargerback says customers are notified by email and, when text-message updates were selected, by text when a matching item is found.
The notification should provide instructions for available pickup or shipping options.
Do not travel back to a hotel, airport, amusement park, transit office, or other location solely because a tracker shows an item there. Wait for confirmation that the venue has identified the property and follow its pickup instructions.
Chargerback Shipping and Return of Lost Items
Chargerback states that the partner venue, rather than Chargerback itself, physically ships recovered property.
When shipping is available, the customer may be given a choice of shipping services and may need to pay the return-shipping charge. Some venues may also offer free in-person pickup.
Chargerback currently integrates shipping tools with carriers including USPS, FedEx, UPS, and DHL. The exact carrier and delivery choices can depend on the venue, location, destination, item, and available service.
When Will I Receive a Tracking Number?
When the venue prints the shipping label, Chargerback says it sends an email containing the tracking number.
A newly issued tracking number may not immediately show movement because tracking generally begins after the carrier physically receives and scans the package.
If tracking remains inactive after the normal carrier-scanning period, contact the Lost and Found department at the venue that has the item.
I Paid for Shipping but Received No Tracking Number
If you paid for return shipping but have not received tracking information, first check your email spam or junk folder.
Because the venue is responsible for preparing the item and printing the shipping label, contact its Lost and Found department if tracking has not been issued within the expected period.
If the venue repeatedly fails to respond, email support@chargerback.com with your Lost Item ID and venue information.
Chargerback Shipping Charges and Payment Questions
Some Chargerback partner venues require the owner to pay the cost of shipping a recovered item. Other situations may permit free pickup.
Shipping prices can depend on the carrier, service level, package dimensions, destination, and venue arrangements. Review the shipping options before authorizing payment.
Chargerback’s privacy policy says payment information used for shipping is processed through a PCI-compliant third-party payment provider and that Chargerback does not store the customer’s credit-card information.
Why Is There a Chargerback-Related Charge on My Card?
A Chargerback-related shipping charge may be associated with the return of property recovered by a hotel, airline, amusement park, or another venue using the Chargerback system.
If you do not recognize a charge:
- Check whether you recently authorized return shipping for lost property.
- Review Chargerback emails and your lost-item report.
- Confirm whether another member of your household authorized the shipment.
- Use Chargerback’s official support system for payment questions.
- If the transaction remains unidentified or appears unauthorized, contact your card issuer promptly.
Do not post the complete card number or payment details in a public review.
Lost Electronics, Phones and Laptops
When reporting a lost electronic device, provide non-secret identifying information such as:
- Manufacturer and model
- Color
- Case color or design
- Serial number when available
- Distinctive physical damage or markings
- Description of the lock screen or wallpaper
- Where and when the device was last seen
- Whether an AirTag or other tracker is associated with the item
Do not provide an account password or authentication code. Chargerback’s privacy policy states that it will never ask users to disclose their Chargerback password.
If a phone, tablet, or laptop contains sensitive information, also use the manufacturer’s legitimate lost-device and account-security tools when appropriate.
Lost Wallets, Passports and Identification
If a lost item contains credit cards, a passport, driver’s license, government identification, or other sensitive material, do not rely entirely on the lost-and-found search before protecting yourself.
Consider contacting the relevant card issuer or government agency if replacement, cancellation, fraud monitoring, or another security step is appropriate.
Do not publish passport numbers, driver’s-license numbers, complete card numbers, Social Security numbers, or other identity information in a public review.
Chargerback Privacy and Personal Data
Chargerback collects information needed to locate, identify, match, and return lost items. Depending on the report, this can include a customer’s name, address, telephone number, email, visit information, lost-item details, shipping address, and communications.
Chargerback says it may share relevant lost-item and personal information with the partner venue that controls the location where the item was lost so the venue can identify a possible match and return the property.
Chargerback states that it does not sell personal information.
For privacy questions, corrections, access requests, or deletion requests, email support@chargerback.com.
Be aware that requesting deletion of information associated with an active lost-item report can close that report and prevent Chargerback from continuing the search, recovery, or related customer support.
Chargerback Privacy Inquiry Phone Number
Chargerback currently publishes 1-800-515-4860 on its personal-information/privacy request page.
This number is published for privacy-related inquiries and should not be treated as the general lost-item customer-service telephone number. For a lost item, use the online Lost Item Support page or support@chargerback.com.
Support for Businesses Using Chargerback
Hotels, airlines, resorts, amusement parks, and other organizations already using Chargerback have a separate partner-support process.
Existing business partners should use Chargerback’s official partner-support page and provide their venue and Partner ID information. This route is intended for businesses operating the Chargerback system rather than consumers searching for personal property.
How to Escalate a Chargerback Lost Item Problem
- File the lost-item report promptly. Provide accurate and detailed identifying information.
- Save the eight-digit Lost Item ID. Keep the confirmation email.
- Check the Chargerback support system. Use the ID and email address associated with the report.
- Check spam and junk folders. Make sure updates were not filtered.
- Contact the venue after approximately 48 hours if there is no response. The venue generally controls and physically searches its lost property.
- Document your follow-up. Keep dates, emails, venue contact details, tracking numbers, and shipping receipts.
- Ask Chargerback to assist with an unresponsive partner. Email support@chargerback.com with the Lost Item ID and venue name/location.
- For shipping problems, identify who physically has the item. The venue generally prepares the package and hands it to the carrier.
Chargerback Corporate Information
Chargerback, Inc. is a Nevada company providing cloud-based lost-and-found technology.
Current Chargerback support and legal materials use:
Chargerback, Inc.
3352 Goni Road, Suite 163
Carson City, NV 89706
This address should not be used as a destination for mailing lost property. Recovered items remain with and are returned by the partner venue unless Chargerback or the venue specifically instructs otherwise.
Chargerback Customer Service Reviews on CustomerServiceNumbers.com
CustomerServiceNumbers.com currently has no published Chargerback customer reviews. Because there are zero reviews, there is not yet enough CSN feedback to identify meaningful positive or negative trends involving lost-item matching, venue response times, shipping, tracking, payments, or Chargerback support.
If you have personally used Chargerback after losing property at an airline, hotel, resort, transit system, amusement park, casino, rental-car location, or another participating venue, you can leave a factual review below explaining what happened and whether the item was recovered.
Related Travel Customer Service Pages
Chargerback Customer Service Frequently Asked Questions
What is the Chargerback customer service phone number?
Chargerback does not currently publish a verified general lost-item customer-service phone number on its main support pages. Use the official Lost Item Support system or email support@chargerback.com.
What is Chargerback’s support email?
Email support@chargerback.com. If the issue involves an unresponsive venue, include your eight-digit Lost Item ID and the venue name and location.
What is 1-800-515-4860?
Chargerback currently publishes 1-800-515-4860 on its privacy-request page for personal-information inquiries. It is not presented as the general lost-item support number.
Does Chargerback physically have my lost property?
Usually not. Chargerback says it is the software provider and does not physically handle or ship lost items. The airline, hotel, amusement park, transit operator, resort, or other venue generally holds and ships the recovered property.
How do I check my Chargerback report?
Use the official Chargerback Lost Item Support page and enter your Lost Item ID and the email address associated with the report.
What should I do if I receive no response?
Chargerback recommends contacting the venue’s Lost and Found department if there has been no response within approximately 48 hours. If repeated attempts to reach the venue fail, email Chargerback support with the eight-digit report ID and venue information.
How do I know when my item is found?
Chargerback says it sends an email and, when the customer opted into texts, a text message with pickup or shipping instructions.
Why isn’t my Chargerback tracking number working?
A new tracking number may remain inactive until the shipping carrier physically receives and scans the package. If the tracking remains inactive beyond the expected scanning period, contact the venue’s Lost and Found department.
Who pays to ship a lost item back?
It depends on the venue. Some Chargerback partner forms require the owner to pay return-shipping charges, while some locations may offer free in-person pickup.
Where is Chargerback located?
Current Chargerback support and legal materials use 3352 Goni Road, Suite 163, Carson City, NV 89706.
Can CustomerServiceNumbers.com locate my lost property?
No. CustomerServiceNumbers.com is an independent consumer-information and review website. We cannot access Chargerback reports, search a venue’s inventory, match lost property, contact a venue as Chargerback, arrange pickup, collect shipping payments, or ship an item.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004. We organize official contact routes, practical complaint guidance, and public customer reviews independently from the companies listed.
Lost-and-found procedures, partner contacts, mailing addresses, shipping carriers, support methods, and privacy processes can change. Confirm important instructions through Chargerback and the airline, hotel, transit operator, amusement park, or other venue responsible for the lost property.
Share Your Chargerback Customer Service Experience
Have you used Chargerback to report a lost phone, wallet, passport, luggage item, electronics, clothing, jewelry, keys, or another item? Leave a review below explaining the type of venue involved, whether you received useful status updates, whether the item was found, how return shipping or pickup worked, and whether your support issue was resolved.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website. It is not owned by, operated by, sponsored by, or affiliated with Chargerback, Inc., any Chargerback partner venue, airline, hotel, amusement park, casino, resort, transit agency, shipping carrier, or payment processor. We cannot access Chargerback reports, physically search for lost property, confirm possession of an item, arrange pickup, process shipping payments, or ship recovered property. Always use Chargerback and the venue where the property was lost for account-specific and item-specific assistance.