FreedomPop customers may need help selecting a wireless plan, activating a physical SIM or eSIM, transferring a telephone number, correcting an AutoPay charge, checking data usage, returning a device, or canceling service. FreedomPop is a prepaid wireless brand operated by United Telecom, LLC and associated with parent company Red Pocket Mobile.
FreedomPop ended its legacy nationwide free phone plan in February 2026. Its regular consumer plans are now paid wireless plans, although qualifying California households may receive subsidized service through the California LifeLine program.
How to Contact FreedomPop Customer Service
- Customer service and sales: 1-424-317-9266
- Telephone hours: Monday through Sunday, 8:00 a.m. to 5:00 p.m. Pacific Time
- Languages: English, Spanish, and Filipino
- Email: support@freedompop.com
- Live chat: Monday through Sunday, 8:00 a.m. to 5:00 p.m. Pacific Time
- Contact page: FreedomPop Contact Us
- Help Center: FreedomPop Help Center
- Account management: FreedomPop My Account
- Official website: FreedomPop.com
The previously listed 1-888-743-8107 number is not shown on FreedomPop’s current contact page and should not be used as the primary support contact.
FreedomPop Company and Address Information
FreedomPop’s current terms identify United Telecom, LLC as the provider doing business as FreedomPop. FreedomPop’s support materials identify Red Pocket Mobile as its parent company.
United Telecom, LLC dba FreedomPop
c/o Red Pocket Inc.
2060D Avenida de los Arboles, Suite 606
Thousand Oaks, CA 91362
This address is published for CPNI and legal correspondence. It is not presented as a retail store, device-repair facility, return warehouse, payment center, or walk-in customer-service office.
The former 1100 Glendon Avenue address in Los Angeles should not be used for current customer correspondence.
Current FreedomPop Plans
FreedomPop’s current general consumer offers include:
- $10 monthly plan: Unlimited talk and text with 1 GB of high-speed data
- $30 monthly plan: Unlimited talk and text with 10 GB of high-speed data
The $10 plan currently advertises international calling to 20 countries, while the $30 plan advertises international calling to more than 80 countries. Available destinations, data speeds, taxes, administrative charges, regulatory fees, and promotional terms can change. Review the complete checkout summary before purchasing.
FreedomPop is a prepaid service. Plans generally renew through AutoPay until canceled or changed.
FreedomPop’s Free Plan Ended
FreedomPop ended its legacy free phone plan on February 7, 2026. Legacy customers were instructed to move to a paid plan or transfer their telephone number to another carrier before the shutdown date.
The current website may still contain old testimonials or legal references mentioning a free plan. Those references should not be treated as proof that the discontinued nationwide plan remains open to new customers.
California LifeLine Service
FreedomPop separately participates in the California LifeLine program. Qualifying California households may receive unlimited talk and text with 10 GB of high-speed data at a monthly plan price of $0, although taxes and fees may apply.
California LifeLine is a government-supported eligibility program. It is not the same as FreedomPop’s former general free plan. Eligibility, household limits, annual renewal requirements, and program rules apply.
Best FreedomPop Support Route by Issue
- New service or plan questions: Call 1-424-317-9266.
- Activation problem: Use the Help Center or contact support with the confirmation code and SIM information.
- Billing or AutoPay: Review the line in My Account and contact support about an incorrect charge.
- Cancellation: Contact a representative and obtain confirmation.
- Number transfer out: Keep the account active and request port-out details from customer service.
- Return request: Contact support before shipping a device, accessory, or SIM.
- Coverage problem: Check the coverage page, device compatibility, account balance, and network settings.
- California LifeLine: Use the FreedomPop LifeLine application route.
- Privacy or CPNI request: Follow the privacy or written CPNI process rather than ordinary technical support.
Information to Gather Before Contacting FreedomPop
- The FreedomPop telephone number
- The email address associated with the account
- The plan and renewal date
- The device make and model
- The general SIM type or eSIM status
- The approximate activation or purchase date
- The order or support-ticket number
- The date and general amount of a disputed charge
- The ZIP code or general area affected by a coverage problem
- The exact error message
- The requested correction, cancellation, refund, or transfer
Do not publish complete ICCID numbers, IMEI numbers, confirmation codes, eSIM activation codes, port-out credentials, payment information, passwords, security PINs, or full account numbers in a public review.
Managing a FreedomPop Account
Customers can use My Account to review their lines, renewal dates, balances, plans, payment methods, orders, and account status.
Depending on the account and SIM type, available self-service options may include:
- Changing or downgrading the plan
- Updating a payment method
- Adding or removing account services
- Checking talk, text, and data usage
- Adding account credit
- Reviewing the renewal date
- Managing more than one line
Legacy accounts and current Premium SIM accounts can have different portals, instructions, and cancellation processes. Confirm that the correct line is selected before changing a plan or requesting cancellation.
AutoPay, Fees, and Account Balances
FreedomPop plans generally use AutoPay. A saved payment method may be charged when the plan renews or when another applicable service or feature is purchased.
Current terms allow FreedomPop to assess a regulatory-recovery fee of $1 per month per line and an administrative fee equal to 2.5% of the wireless-plan price. These charges are separate from the advertised plan price and are not necessarily government-required taxes.
Account credits and prepaid balances are generally nontransferable and non-refundable. Review the checkout page, account dashboard, and billing statement for the exact charges applying to the line.
Report an unfamiliar charge promptly. Provide the date and amount without sending a complete card number through ordinary email or public comments.
How to Cancel FreedomPop
Current Premium SIM customers should contact a FreedomPop representative to cancel service.
- Determine whether the telephone number will be transferred to another carrier.
- If keeping the number, start the transfer before requesting cancellation.
- Keep the FreedomPop account active until the new carrier confirms completion.
- Contact FreedomPop and request cancellation.
- Ask for written confirmation.
- Review the payment account for any later charge.
Cancellation deactivates the service and can cause immediate loss of the telephone number if it has not been transferred. Remaining account balances, credits, and unused prepaid service may be forfeited.
Deleting an app, removing a SIM card, stopping use of the phone, or replacing the device does not cancel AutoPay.
Transferring a FreedomPop Number
A telephone number must generally remain active for a successful transfer to another carrier.
Premium SIM customers should contact FreedomPop for the account number and transfer credentials requested by the new carrier. Legacy customers may be able to view port-out information in the older account portal.
Do not cancel the FreedomPop line before the new carrier confirms that the number transfer is complete. Premature cancellation can cause the number to be lost.
Porting can take several business days, depending on the number type, accuracy of the submitted information, and the receiving carrier.
Activation, Physical SIMs, and eSIMs
FreedomPop supports physical SIM cards and eSIM on qualifying plans and compatible devices.
Activation may require:
- The confirmation code or SIM ICCID
- The device IMEI
- A compatible and unlocked phone
- Wi-Fi during eSIM installation
- Current operating-system and carrier-setting updates
- APN configuration when required
FreedomPop says Premium SIM service generally works with compatible unlocked GSM devices and many phones compatible with its underlying network. A lost, stolen, fraud-blocked, financed, or incompatible phone may not activate correctly.
Current eSIM support is available through qualifying online purchases. Confirm that the exact phone model supports eSIM and is carrier-unlocked before ordering.
Coverage and Service Quality
FreedomPop resells access through underlying wireless carriers. Its coverage map is an estimate rather than a guarantee of indoor signal, data speed, or uninterrupted service.
Service can vary based on:
- Device compatibility
- Network congestion
- Terrain and building materials
- Weather or maintenance
- Distance from network facilities
- Account balance and plan status
- SIM, eSIM, APN, or carrier-setting configuration
Check coverage at the home, workplace, and regular travel locations before transferring an important telephone number.
FreedomPop Returns and Refunds
FreedomPop’s return page describes a seven-day return period beginning when a qualifying Premium product is received.
Plan and SIM returns generally require the product to remain unused and unactivated. Original shipping and handling charges are not refundable.
Qualifying device and accessory returns may require:
- Contacting support within seven days
- Complete original packaging and accessories
- An unused and undamaged product
- Customer-paid return shipping
- A 20% restocking deduction
- A $25 handling deduction
- Additional conditions for Apple products
FreedomPop’s newer terms also contain broad final-sale and non-refund language for prepaid service and website purchases. Obtain written confirmation of eligibility and the correct return address before shipping anything.
Never send a device to the Thousand Oaks correspondence address unless FreedomPop specifically directs the return there.
FreedomPop Phone Promotions and Device Locks
FreedomPop currently sells selected smartphones and may advertise rebates tied to a qualifying plan and continued AutoPay service.
Current promotional language can include:
- A qualifying monthly-plan requirement
- Several months of active AutoPay before rebate eligibility
- A redemption step after the qualifying period
- A 12-month device lock
- Restrictions on combining promotions
Review the complete deal terms before purchasing. A price shown “after rebate” is not necessarily the amount charged at checkout.
Account Security and Scam Warnings
Protect the FreedomPop account because control of the wireless number may affect email, banking, social-media, and two-factor-authentication accounts.
Do not give an unexpected caller or message sender:
- The account password or security PIN
- A one-time verification code
- The port-out account number or transfer PIN
- The complete ICCID, IMEI, or eSIM activation code
- Remote access to the phone or computer
- Payment by gift card, cryptocurrency, or wire transfer
Contact FreedomPop promptly if service stops unexpectedly, the SIM appears deactivated, the account email changes, or an unauthorized number-transfer request is suspected.
How to Escalate a FreedomPop Complaint
- Review My Account and the applicable Help Center article.
- Contact support by telephone, chat, or email.
- State the line, plan, incident date, and requested resolution clearly.
- Request and retain a support-ticket number.
- Save bills, order confirmations, chats, and screenshots securely.
- Reply through the existing case instead of creating duplicates.
- Request supervisor review when the documented issue remains unresolved.
- Contact the payment provider regarding an unauthorized charge after documenting the merchant dispute.
- Use the appropriate state utility commission, consumer-protection agency, FCC complaint route, or qualified legal assistance when warranted.
FreedomPop Customer Reviews and Complaints
CustomerServiceNumbers.com currently has no published FreedomPop reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer judgment.
Until moderated reviews are submitted, this page should not claim that customers commonly praise or complain about affordability, coverage, plan flexibility, billing, cancellation, porting, devices, or customer support.
Frequently Asked Questions
What is FreedomPop’s current customer-service number?
Call 1-424-317-9266.
What are FreedomPop’s support hours?
Telephone and live-chat support are currently listed every day from 8:00 a.m. to 5:00 p.m. Pacific Time.
Does FreedomPop still have a free plan?
The legacy nationwide free plan ended on February 7, 2026. Qualifying California households may separately receive subsidized service through California LifeLine.
Who owns FreedomPop?
FreedomPop service is provided by United Telecom, LLC. FreedomPop identifies Red Pocket Mobile as its parent company.
How do I cancel FreedomPop?
Premium SIM customers should contact customer service and obtain cancellation confirmation.
How do I keep my number?
Start the transfer through the new carrier and keep FreedomPop active until the transfer is complete.
Can I return a FreedomPop phone?
Qualifying unused purchases may have a seven-day return period, but fees and restrictions apply. Contact support before shipping anything.
Does FreedomPop support eSIM?
Yes. eSIM is available for qualifying online plans and compatible unlocked devices.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com is an independent consumer-information and review website. It is not owned or operated by FreedomPop, United Telecom, Red Pocket Mobile, an underlying wireless carrier, device seller, payment processor, or government LifeLine administrator.
Share Your Experience
Describe the FreedomPop plan, approximate activation date, device, general billing or coverage issue, support route, requested resolution, response, and outcome.
Privacy warning: Do not publish passwords, security PINs, verification codes, ICCID or IMEI numbers, eSIM activation information, port-out credentials, payment details, home addresses, complete ticket numbers, or unredacted bills and shipping labels.
Page Update Note
This page was updated on July 28, 2026. The update replaced outdated telephone, hours, and Los Angeles address information; identified United Telecom and Red Pocket; explained the end of the legacy free plan; added current paid plans and California LifeLine information; and expanded billing, AutoPay, cancellation, number-transfer, activation, eSIM, coverage, return, promotion, security, and escalation guidance. Unsupported customer-review themes were removed.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with FreedomPop, United Telecom, Red Pocket Mobile, an underlying carrier, device manufacturer, retailer, payment provider, or government agency. It cannot activate lines, restore service, cancel accounts, transfer numbers, issue refunds, change plans, approve returns, unlock phones, process LifeLine applications, or act on behalf of FreedomPop.