Chegg Customer Service: Billing, Cancellation and Account Help

Chegg customer service can help with subscription billing, cancellation, account access, unexpected charges, Chegg Study, older textbook rentals and technical problems. Call 1-855-477-0177 or use Chegg’s official Customer Service page for chat and additional assistance.

Chegg’s phone and chat availability is displayed dynamically on its support page. The company’s advertising of 24/7 study support does not necessarily mean a live Customer Service representative is available at every hour.

Chegg Customer Service Phone Number and Contacts

• Chegg Customer Service: 1-855-477-0177
• Phone and chat availability: Check the live status displayed on Chegg’s official Customer Service page
• Customer Service and chat: Contact Chegg Customer Service
• Manage subscriptions and orders: Open Chegg My Orders
• Chegg Study: Chegg Study Help
• Current textbook marketplace: Chegg and Valore Textbook Search
• Valore textbook-order support: Valore Help Center
• Chegg privacy requests: privacy@chegg.com
• Current principal executive office: Chegg, Inc., 2261 Market Street, STE 46218, San Francisco, CA 94114
• Corporate telephone: 1-408-855-5700
• Official website: Chegg.com

Chegg’s corporate telephone and San Francisco address are not the first routes for subscription cancellation, refunds, textbook returns or account recovery.

The former 3990 Freedom Circle, Santa Clara, California address should be treated as Chegg’s former principal executive-office address.

Chegg does not currently publish a general Customer Service email address on its main support page. The privacy email is for privacy and personal-data matters rather than ordinary billing or subscription questions.

Choose the Correct Chegg Support Route

• Chegg Study subscription: Use My Orders or contact Chegg Customer Service.
• Apple App Store subscription: Manage cancellation and billing through the Apple account used to subscribe.
• Google Play subscription: Manage cancellation and billing through the Google account used to subscribe.
• Unexpected Chegg charge: Search for the account connected to the charge and contact Chegg privately.
• New physical or digital textbook order: Contact Valore when the order was completed through the Valore marketplace.
• Older Chegg rental in My Account: Follow the due date and return-label instructions shown in the Chegg account.
• Suspended Chegg Study access: Sign in and review the account Overview page for a Regain Access option.
• Privacy or data-deletion request: Use Chegg’s privacy form or email privacy@chegg.com.

Information to Have Before Contacting Chegg

Gather:

• Email address or telephone number used for the account
• Chegg username when available
• Subscription or product name
• Billing date and amount
• Last four digits of the payment method
• Apple ID or Google account used for an app subscription
• Order or rental number
• Textbook ISBN and title
• Rental due date
• Return tracking number
• Cancellation confirmation
• Previous support-case or chat information
• The refund, cancellation or account correction requested

Do not publish complete card numbers, passwords, verification codes, account emails, textbook-return labels, order numbers, school information or support transcripts in a public review.

How to Cancel a Chegg Study Subscription

For a subscription purchased directly through Chegg:

1. Sign in to the correct Chegg account.
2. Open My Account.
3. Select Orders.
4. Locate the active subscription.
5. Select Cancel Subscription.
6. Continue to the final cancellation page.
7. Select the final confirmation button.
8. Save the confirmation and displayed access-expiration date.

After cancellation, Chegg normally allows access through the remainder of the current paid billing period.

Deleting the Chegg app, signing out or removing a payment card does not by itself cancel an active subscription.

How to Pause a Chegg Subscription

Chegg may offer a temporary pause option through the cancellation flow.

To check:

1. Open My Account.
2. Select Orders.
3. Select Cancel Subscription for the affected plan.
4. Review whether a Pause option is displayed.
5. Select the available pause period.
6. Confirm the pause.

Chegg’s current help page describes available pause periods of up to six months. The options shown in the individual account control.

Confirm:

• The date billing will stop
• The date billing will resume
• Whether access remains available during the pause
• Whether the account will automatically reactivate

A pause is not the same as permanent cancellation.

Canceling Chegg Through Apple

When Apple processes the subscription:

1. Open the iPhone or iPad Settings.
2. Select the Apple account name.
3. Select Subscriptions.
4. Select Chegg.
5. Select the cancellation option.
6. Save a screenshot of the confirmation.

Apple controls the renewal, cancellation record and most refund decisions for an Apple-billed subscription.

Use Apple Billing Support for an Apple charge or refund request.

If Chegg does not appear, check whether another Apple ID was used.

Canceling Chegg Through Google Play

When Google Play processes the subscription:

1. Open Google Play.
2. Select the profile icon.
3. Select Payments & subscriptions.
4. Select Subscriptions.
5. Select Chegg.
6. Follow the cancellation prompts.

Use the Google account that completed the original subscription.

Google Play controls the billing record and most refund decisions for a Google-billed purchase.

Does Chegg Refund Subscription Charges?

Chegg’s terms generally state that subscription charges are paid in advance and are nonrefundable, including after cancellation, unless:

• Different terms were disclosed at purchase
• Applicable law requires a refund
• Chegg approves an exception
• The payment was genuinely unauthorized
• A billing error occurred

Canceling generally stops a future renewal rather than refunding the current billing period.

Contact Chegg promptly when:

• The subscription was purchased accidentally.
• The account renewed after a documented cancellation.
• The same subscription was charged more than once.
• The account could not be accessed.
• The charge was not authorized.
• The service was purchased through the wrong account.

Ask for a support-case number and a written decision.

Chegg Charged Me After Cancellation

Possible explanations include:

• The cancellation was not completed on the final confirmation page.
• The cancellation occurred after the renewal was processed.
• A different Chegg account remains active.
• An Apple or Google Play subscription remains active.
• A Chegg Study and another Chegg-network service are billed separately.
• A payment retry posted after an earlier failed attempt.
• The displayed charge is a pending authorization rather than a completed transaction.

Check:

1. The cancellation email and date.
2. The Chegg Orders page.
3. Apple subscriptions.
4. Google Play subscriptions.
5. PayPal recurring payments.
6. Other email addresses used by the household.
7. The exact statement descriptor and amount.

Provide the cancellation confirmation privately when asking Chegg to review the renewal.

Unexpected or Unauthorized Chegg Charge

An unfamiliar Chegg charge can result from:

• An older forgotten account
• A trial that converted to a paid plan
• A family member’s subscription
• An Apple or Google Play purchase
• A subscription created with another email address
• A payment method stored on another Chegg account
• Genuine unauthorized account use

Search email accounts for:

• Chegg receipts
• Subscription confirmations
• Password-reset messages
• Cancellation notices
• Textbook-order confirmations

Try Chegg’s password-reset process using likely email addresses.

Contact Chegg and provide the charge date, amount and last four payment digits privately.

When Chegg cannot locate or resolve a genuinely unauthorized completed transaction, contact the card issuer or payment provider. Explain that the charge was not authorized and provide the Chegg case information.

Do not file a payment dispute merely because a subscription was forgotten or canceled after renewal. Give Chegg a reasonable opportunity to review the transaction first unless fraud is actively continuing.

Pending Chegg Charge or Authorization Hold

Chegg may place a temporary authorization on a payment method to validate it or in connection with certain orders.

A pending authorization:

• May reduce the available balance temporarily
• May disappear without becoming a completed charge
• Can take several days to be released by the bank

Check whether the transaction is pending or posted before treating it as a duplicate completed payment.

Contact the financial institution when an authorization remains pending beyond its normal timeframe.

How to Change a Chegg Payment Method

For direct Chegg billing:

1. Sign in to Chegg.
2. Open My Account.
3. Select Payment Methods.
4. Add a new payment method or edit an existing one.
5. Save the changes.

Changing or deleting a payment method does not necessarily cancel a subscription.

Apple and Google Play payment methods must be changed through the applicable app-store account.

Chegg Account Is Suspended

Chegg may temporarily restrict access after detecting unusual activity or possible violations of its terms.

To check whether access can be restored:

1. Sign in to Chegg.
2. Open the account Overview page.
3. Look for a banner stating that subscription access is suspended.
4. Select Regain Access when that link is available.
5. Complete the verification process.

When no Regain Access link appears, Chegg indicates that the account is under review and is not currently eligible for automatic release.

Avoid:

• Sharing the subscription with other people
• Using many devices or locations in a short period
• Automated downloading or scraping
• Capturing or redistributing Chegg content
• Submitting another person’s work as your own

Chegg Password and Account-Security Help

For password changes:

1. Open My Account.
2. Select Security.
3. Enter the current password.
4. Create a new unique password.
5. Save the change.

If the account may have been compromised:

• Reset the Chegg password.
• Secure the associated email account.
• Review active subscriptions and payment methods.
• Check for unfamiliar questions, devices or profile changes.
• Contact Chegg Customer Service.

Chegg states that it will not ask for a password or payment information through an email or text message.

Never provide a verification code to an unexpected caller or message sender.

How to Delete a Chegg Account

Canceling a subscription does not delete the account.

Before requesting account deletion:

1. Cancel active subscriptions.
2. Return outstanding rental books.
3. Wait for pending transactions and refunds to complete.
4. Download any records that may be needed.
5. Submit Chegg’s privacy or data-deletion request.

Chegg may be unable to close the account while rented books, unpaid charges or other transactions remain unresolved.

Email privacy@chegg.com when assistance is needed with a privacy or deletion request.

Account deletion does not automatically cancel a subscription billed independently by Apple or Google Play.

Chegg Textbook Orders Now Use Valore

Current Chegg textbook searches direct shoppers to Valore’s marketplace.

Valore handles current order-related support involving:

• New textbook purchases
• Used textbook purchases
• Current rentals
• Marketplace sellers
• Shipping
• Returns
• Sellback orders
• Access-code questions

The purchase page should identify:

• Valore
• The marketplace seller
• The order number
• The applicable return policy
• The rental due date

Use the Valore Help Center for a current Valore textbook order.

Do not assume Chegg Customer Service can alter an order completed through a separate Valore marketplace seller.

Older Chegg Textbook Rentals

Some older rentals may still appear in a Chegg account and remain subject to the applicable Chegg order terms.

For an older Chegg rental:

1. Open My Account and Orders.
2. Confirm the rental due date.
3. Select the return option.
4. Print the prepaid label generated for that order.
5. Return the book to the partner shown on the label.
6. Obtain a carrier receipt.
7. Keep the tracking record until the return is credited.

Do not mail a rental to Chegg’s corporate office or to an address from a different order.

Legacy Chegg Physical and Digital Book Returns

Chegg’s currently published general policies state that qualifying physical books ordered directly through its older system can be returned in the same condition within 21 days of purchase. The original shipping charge may not be refunded.

The 21-day period begins on the order date, not the delivery date.

Qualifying digital books may generally be returned within the first 10 days after purchase. The same digital title may only be returned once.

These policies should not be applied automatically to a current Valore order. The policy displayed by Valore and the marketplace seller controls a new transaction.

Late, Lost or Damaged Legacy Rental Books

For an older Chegg rental:

• Limited highlighting may be permitted.
• Writing and significant damage can result in additional charges.
• A late book may be automatically extended for a fee.
• Chegg may charge the purchase price minus rental fees already paid.
• Lost or stolen books can be subject to the replacement or purchase charge.

If Chegg charges the purchase price after the due date, its published policy provides a limited period to return the book and request reversal of the purchase fee.

Keep photographs of the book’s condition and the carrier receipt.

Missing Legacy Chegg Textbook Shipment

Chegg’s existing policy asks customers to report a missing older direct-order book within 45 days after the guaranteed shipment date to request a replacement or refund.

For a current Valore order, use Valore’s shipping and missing-order process instead.

Before contacting support, check:

• The delivery address
• Carrier tracking
• Campus mailrooms
• Apartment package rooms
• Whether the order shipped in multiple packages

Chegg Study Is Not Working

Try:

1. Confirm that the subscription remains active.
2. Sign out and sign back in.
3. Reset the password.
4. Clear browser cookies and cache.
5. Disable an unfamiliar VPN or browser extension temporarily.
6. Try another supported browser.
7. Update the Chegg app.
8. Restart the device.
9. Check whether the account displays a suspension notice.

Record:

• The exact error message
• Device type
• Operating system
• Browser or app version
• Time the problem occurred
• Whether the problem affects all content or one question

Do not publish screenshots containing coursework, personal information or account details in a public review.

Fake Chegg Customer Service Scams

Be cautious when someone:

• Advertises an unofficial Chegg telephone number
• Requests the account password
• Asks for a one-time verification code
• Requests remote access to a computer
• Demands gift cards or cryptocurrency
• Promises a guaranteed refund for an advance fee
• Requests a complete card number through email or text
• Sends an unfamiliar Chegg login link

Open Chegg.com directly or call 1-855-477-0177.

Chegg states that it will not request passwords or payment information by email or text.

How to Escalate a Chegg Complaint

1. Sign in to the affected Chegg account when possible.
2. Review the subscription, order and payment history.
3. Use Chegg chat or call 1-855-477-0177.
4. Explain the problem and requested resolution clearly.
5. Save the chat transcript or support reference.
6. Provide cancellation confirmations and receipts privately.
7. Follow up through the existing case.
8. Ask for supervisor review when the initial response does not resolve the issue.
9. Contact Apple, Google Play, PayPal or Valore when that company controls the transaction.
10. Contact the payment provider for a genuinely unauthorized unresolved charge.

Documented corporate correspondence may be addressed to:

Chegg, Inc.
2261 Market Street, STE 46218
San Francisco, CA 94114

Do not mail textbook returns, passwords, complete card information or original records to the corporate address.

A review submitted to CustomerServiceNumbers.com does not contact Chegg, cancel a subscription, return a rental book, recover an account or issue a refund.

Chegg Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently displays two Chegg submissions and an overall rating of 3.0 out of 5 stars.

One May 2018 submission is a request for assistance with unfamiliar charges rather than a firsthand review. It should be removed from the review total or converted into an editorial FAQ.

The remaining May 2018 review reports repeated Chegg charges after two attempted cancellations.

That single older review does not establish Chegg’s current overall billing or Customer Service performance.

New reviews can help readers understand current experiences involving:

• Telephone and chat support
• Subscription cancellation
• Charges after cancellation
• Refund requests
• Account access and suspensions
• Chegg Study technical problems
• Apple and Google Play subscriptions
• Legacy Chegg rentals
• Valore textbook orders

Frequently Asked Questions About Chegg Customer Service

What is the Chegg customer-service phone number?

Call 1-855-477-0177.

What are Chegg Customer Service hours?

Chegg’s current static Customer Service page does not publish one fixed representative schedule. Check the live phone and chat availability shown on the Contact Us page.

Is Chegg Customer Service available 24/7?

Chegg advertises 24/7 study support, but that should not be interpreted as guaranteed round-the-clock access to a live Customer Service representative.

Does Chegg have a customer-service email?

Chegg does not currently publish a general support email on its main Customer Service page. Use chat or telephone support.

How do I cancel Chegg?

Sign in, open My Account, select Orders, choose Cancel Subscription and complete the final confirmation.

Does deleting the Chegg app cancel the subscription?

No. The subscription must be canceled through Chegg, Apple or Google Play, depending on who processes the billing.

Can I pause my Chegg subscription?

Chegg’s current account flow may offer a temporary pause option. The help page describes periods of up to six months, subject to the options shown in the account.

Does Chegg refund subscription charges?

Chegg’s terms generally treat paid subscription charges as nonrefundable unless otherwise disclosed, required by law or approved as an exception.

Why did Chegg charge me after cancellation?

The cancellation may not have been fully confirmed, may have occurred after renewal, or another Chegg, Apple or Google subscription may remain active.

Who handles current Chegg textbook orders?

Chegg’s textbook search now sends customers to Valore. Valore handles order support for purchases and rentals completed through its marketplace.

Where do I return an older Chegg rental?

Generate the return label through the affected Chegg order. The label identifies the correct fulfillment partner and return destination.

Where is Chegg headquartered?

Chegg’s current principal executive office is at 2261 Market Street, STE 46218, San Francisco, California 94114.

Is 3990 Freedom Circle still Chegg’s headquarters?

Chegg identified the Santa Clara address as its former principal executive office when it changed the address in February 2026.

Related Online and Education Customer Service Pages

• Amazon Customer Service
• ABCmouse Customer Service

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official contact channels, subscription instructions, billing guidance, textbook-order routes and customer reviews.

We are not affiliated with Chegg, Valore, Apple, Google Play, PayPal, a textbook seller, school, publisher or payment provider.

Share Your Chegg Customer Service Experience

Have you contacted Chegg about subscription cancellation, repeated billing, a refund, account access, Chegg Study, an older rental or a Valore textbook order? Leave a factual review below and explain which company processed the transaction, the support route used, the approximate response time and whether the issue was resolved.

Comments are moderated. Do not include passwords, verification codes, account emails, payment details, order numbers, rental labels, school records, support-case numbers or private correspondence.

Page Update Note

This Chegg customer-service page was reviewed and updated on July 17, 2026. The update verified Chegg’s current telephone number, replaced its former Santa Clara corporate address, removed unsupported fixed support hours and email information and added current guidance for subscriptions, refunds, unexpected charges, suspended accounts, data deletion and textbook orders fulfilled through Valore.

The review section was also corrected to identify one of the two submissions as a customer question rather than a genuine review and to flag the outdated contact information contained in the site’s earlier response.

Last Updated: July 17, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Chegg, Valore, Apple, Google Play, PayPal, a textbook seller, school, publisher or payment provider. Chegg does not provide support through this website.

Telephone availability, subscription prices, pause options, refund rules, textbook partners, return periods, account restrictions and product features can change. Review the affected account, purchase terms, rental due date, app-store record and current official Chegg or Valore information for controlling terms.

This page cannot access an account, cancel a subscription, release a suspension, authorize a refund, return a book, remove a charge or delete personal data.