ClickBank Customer Service, Refunds and Account Support

Eric Strand

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ClickBank customer service can help purchasers identify a CLKBANK charge, locate an order, request a refund, cancel a recurring subscription, retrieve a receipt, or contact the seller of a product. ClickBank affiliates and sellers use separate account-support routes for login problems, commissions, product approvals, account verification, and other platform issues.

ClickBank is an ecommerce platform and affiliate marketplace that processes purchases from independent product sellers. Because ClickBank serves several different types of users, choosing the correct support route is important.

ClickBank Customer Service Phone Numbers

The official ClickBank contact article does not currently publish a specific schedule for purchaser telephone support. Order lookup and other self-service options are available through the ClickBank Order Support portal.

Best ClickBank Support Route by Issue

  • Unfamiliar CLKBANK charge: Use Order Support to identify the product and seller, then call customer service if the transaction remains unknown.
  • Request a refund: Locate the purchase through Order Support and choose the refund option.
  • Cancel a subscription: Find the recurring order and cancel future billing through Order Support.
  • Need both cancellation and refund: Submit both requests because cancellation alone does not refund an earlier payment.
  • Cannot access a digital product: Open the order and contact the product seller through the support-ticket option.
  • Physical product has not arrived: Contact the seller through the order record and review available tracking information.
  • Return a physical product: Follow the seller’s return instructions and retain shipment tracking.
  • Need a receipt or invoice: Locate the order through Order Support and download the available document.
  • Affiliate or seller login problem: Use Forgot Password, troubleshoot the browser, and submit a ClickBank support ticket if needed.
  • Affiliate commission question: Review the Transactions and Payment reports inside the ClickBank account.
  • Seller product or marketplace problem: Contact the Client Success Team through account chat or submit a support ticket.
  • Suspended or disabled account: Follow the instructions in the account notice and contact the account-status support address when applicable.
  • Unauthorized card transaction: Contact ClickBank promptly and notify the card issuer if the charge cannot be matched to a legitimate purchase.

Information to Have Before Contacting ClickBank

For a Purchase, Charge, Refund, or Subscription

  • Email address used for the purchase
  • ClickBank order number
  • Product or program name
  • Purchase date
  • Amount charged
  • Currency used
  • Last four digits of the payment method
  • Billing ZIP code
  • Statement descriptor, such as CLKBANK or CLKBANK*COM
  • Seller name when known
  • Dates of recurring charges
  • Prior refund or cancellation ticket number
  • The requested resolution

For an Affiliate or Seller Account

  • Primary account email
  • Account nickname or ClickBank ID
  • Whether the user is an affiliate, seller, or both
  • Exact error message
  • Date the issue began
  • Browser and device used
  • Affected transaction, HopLink, product, or marketplace listing
  • Payment period or transaction date
  • Existing support-ticket number

Do not post order numbers, account nicknames, banking details, tax forms, payment reports, passwords, API keys, verification codes, home addresses, or complete card information in a public review.

What Is ClickBank?

ClickBank is an ecommerce platform and affiliate marketplace connecting three primary groups:

  • Customers: People purchasing digital or physical products sold through ClickBank.
  • Sellers: Businesses and creators offering products through the platform.
  • Affiliates: Marketers who promote seller products in return for eligible commissions.

ClickBank processes qualifying orders as the merchant of record and distributes the transaction proceeds according to the seller and affiliate arrangement. The company does not create or operate every product sold through its marketplace.

What Is a CLKBANK or CLKBANK*COM Charge?

A transaction labeled CLKBANK, CLKBANK.COM, or CLKBANK*COM generally indicates that a product was purchased through ClickBank. The product itself may use a different brand name, website, or seller name.

Before reporting the charge as fraud:

  1. Search email for a ClickBank order receipt.
  2. Search for messages from the product name or seller.
  3. Ask whether another household member made the purchase.
  4. Determine whether the amount is a recurring subscription payment.
  5. Go to the official ClickBank Order Support portal.
  6. Enter the purchase email and another requested identifier.
  7. Review the product, seller, billing schedule, and order date.
  8. Cancel future billing if the purchase is no longer wanted.
  9. Request a refund when the order remains eligible.
  10. Contact the card issuer promptly if the completed charge is unauthorized.

Do not assume that ClickBank is the product name. ClickBank may appear on the statement because it processed the transaction for an independent seller.

How to Find a ClickBank Order

  1. Go to the official ClickBank Order Support portal.
  2. Select the option to look up an order.
  3. Enter the email address used when purchasing.
  4. Enter an additional identifier, such as the order number, billing ZIP code, or last four digits of the payment method.
  5. Submit the lookup request.
  6. Complete the email-verification step when required.
  7. Open the matching order.

Once the order is located, available options may include downloading the product, contacting the seller, requesting technical help, requesting a refund, canceling recurring billing, updating eligible payment information, or downloading a receipt.

ClickBank Order Number Not Found

An order lookup may fail when:

  • The wrong email address is entered.
  • A different billing ZIP code was used.
  • The purchase was made through PayPal using another email address.
  • The order number contains a typing error.
  • The wrong card’s last four digits were entered.
  • The transaction was not actually processed by ClickBank.
  • The purchase email was mistyped during checkout.

Try other email addresses or billing details legitimately connected with the purchase. Check spam, junk, archived mail, and deleted messages for the original receipt. Call ClickBank customer service when the charge appears on a statement but the order cannot be located.

How to Request a ClickBank Refund

  1. Open the ClickBank Order Support portal.
  2. Locate the applicable order.
  3. Select the option to request a refund.
  4. Choose the reason that best describes the request.
  5. Add a concise explanation when needed.
  6. Submit the support ticket.
  7. Save the confirmation email and ticket information.
  8. Monitor the original payment method for the credit after approval.

Most ClickBank products use a 60-day refund period, but the exact period can depend on the seller and product. The refund option may not appear after the applicable period expires. In that situation, contact the product seller through the order record.

A refund is not guaranteed solely because it is requested. ClickBank and the seller may review the request under the applicable return policy.

ClickBank Refund Periods

The standard ClickBank return period is commonly 60 days from purchase. Certain sellers may use an approved product-specific period that is shorter or longer.

Review:

  • The checkout-page guarantee
  • The order receipt
  • The seller’s return policy
  • The refund deadline shown in Order Support
  • Special rules for a physical product
  • PayPal-specific refund options when PayPal was used

Do not delay a refund request while repeatedly contacting an unresponsive seller. Open the official ClickBank ticket within the applicable period when the purchase qualifies.

How Long Does a ClickBank Refund Take?

ClickBank’s ticket system can process many eligible digital-product refunds shortly after the request is approved or the ticket period expires. A confirmation email should be sent when the refund is issued.

The time required for the credit to become visible can also depend on:

  • The original payment method
  • The card issuer or bank
  • PayPal processing
  • Weekends and holidays
  • International payment processing
  • Whether the original payment account remains open
  • Whether a physical product must first be returned

Check whether the refund has been issued by ClickBank before asking the bank why it has not posted. Keep the refund confirmation and contact both ClickBank and the payment provider if the credit does not appear.

ClickBank Refund Was Denied or Is No Longer Available

The refund option may be unavailable when:

  • The applicable return period has expired.
  • The transaction was already refunded.
  • A chargeback or PayPal dispute is already open.
  • The product has special physical-return requirements.
  • The order cannot be verified.
  • The account has been flagged for repeated policy abuse.

Contact the seller through the order record and ask whether the seller will request an exception. Preserve the product offer, guarantee, receipt, support messages, and evidence that the request was made before the deadline.

How to Cancel a ClickBank Subscription

  1. Go to the ClickBank Order Support portal.
  2. Look up the recurring order.
  3. Open the subscription details.
  4. Select the cancellation option.
  5. Confirm that future billing should stop.
  6. Save the cancellation confirmation.
  7. Check the next expected billing date.
  8. Monitor the payment account for another charge.

Canceling a subscription stops future recurring payments. It does not automatically return an earlier payment.

ClickBank Cancellation vs. Refund

  • Cancellation: Stops future subscription charges.
  • Refund: Returns an eligible prior payment.
  • Refund on a recurring order: May also cancel the subscription.
  • Cancellation alone: Does not normally issue a refund.

When both outcomes are needed, verify that both a cancellation and refund request have been submitted or confirmed.

ClickBank Charged Me After Cancellation

First compare the cancellation date with the billing date. A payment may already have been initiated before the cancellation was completed.

  1. Open the cancellation confirmation.
  2. Confirm which subscription was canceled.
  3. Check whether multiple subscriptions exist.
  4. Compare the cancellation and transaction timestamps.
  5. Look up the new charge through Order Support.
  6. Request a refund when eligible.
  7. Contact ClickBank with the cancellation confirmation.
  8. Contact the bank if future unauthorized billing continues.

Canceling access directly with the product website may not always cancel the ClickBank billing record. Use the ClickBank Order Support cancellation process as well.

Technical Support for a ClickBank Product

The independent seller is usually responsible for product delivery and technical assistance.

Use the seller-support option for:

  • Missing download links
  • Login credentials that never arrived
  • Membership-site access
  • Software activation problems
  • Course or video access
  • Missing bonuses
  • Incorrect product instructions
  • A physical order that has not shipped

Open the ClickBank order and create a technical-support ticket. This keeps the request connected with the correct purchase and seller.

ClickBank Physical Product Returns

Physical products may require return shipment before a refund is approved. Follow the return instructions connected with the specific order rather than mailing the product to ClickBank’s Boise corporate address.

  1. Open the order in ClickBank Order Support.
  2. Review the seller’s return policy.
  3. Obtain the correct return address.
  4. Confirm whether authorization is required.
  5. Package all required items.
  6. Include the requested order information.
  7. Use a trackable shipping method.
  8. Save the shipping receipt and tracking number.
  9. Monitor the ticket and refund status.

Return-shipping costs may not be covered. Do not send a product to the corporate office unless written instructions specifically direct you there.

ClickBank Receipt and Invoice Help

Customers can use Order Support to retrieve available receipts and invoices. A ClickBank customer account may be required for certain documents, including some VAT invoices.

A receipt may show:

  • ClickBank order number
  • Product name
  • Seller information
  • Purchase date
  • Amount and currency
  • Billing schedule
  • Support options

Download documents only to a secure device. Remove order, address, tax, and payment information before sharing a screenshot publicly.

PayPal Purchases and ClickBank Refunds

A customer who used PayPal may request assistance through ClickBank Order Support. PayPal may also provide dispute or refund tools for eligible transactions.

Avoid opening multiple conflicting claims without reviewing the existing ClickBank and PayPal case status. When a PayPal dispute or bank chargeback is already active, a separate ClickBank refund can fail or close differently.

ClickBank Affiliate and Seller Support

Affiliates and sellers should sign in to their ClickBank account and use account chat or the official support-ticket system. The Client Success chat is currently listed as available Monday through Friday, 7:30 a.m.–3:30 p.m. Mountain Time, excluding U.S. holidays.

Affiliate and seller support can address:

  • Account access
  • Profile verification
  • Account nicknames
  • Marketplace access
  • HopLinks
  • Tracking and analytics
  • Commission reporting
  • Payment settings
  • Seller product approval
  • Order-form tools
  • Technical platform problems
  • Support tickets submitted by customers

The purchaser phone number should not be treated as the primary route for a seller’s product-approval or affiliate-commission problem.

ClickBank Login Problems

For an affiliate or seller account:

  1. Use the official ClickBank login page.
  2. Confirm the correct email or account nickname.
  3. Select Forgot Password when needed.
  4. Use the newest confirmation or password-reset email.
  5. Clear browser cookies and cache.
  6. Confirm that JavaScript is enabled.
  7. Check whether a security extension is blocking the page.
  8. Try another current browser or device.
  9. Submit a support ticket if access still fails.

Never give a password, API key, authentication code, or full payment report to an unexpected caller claiming to restore an account.

Disabled or Suspended ClickBank Account

ClickBank may disable an application or suspend an account because of a security, compliance, quality, payment, or policy concern. ClickBank may not disclose all details behind an automated security decision.

Recommended steps include:

  1. Read the complete account notice.
  2. Verify that the message came from an official ClickBank domain.
  3. Review the Client Contract and applicable policies.
  4. Submit the requested identity or business documentation securely.
  5. Open a support ticket.
  6. Contact abuse@clickbank.com when the official instructions direct account-status questions there.
  7. Provide the country and account information requested.
  8. Save all case numbers and responses.

Do not pay an outside “account recovery” service that claims it can guarantee reinstatement or bypass ClickBank’s review.

Missing Affiliate Commission or Payment

An affiliate should review the ClickBank transaction and payment reports before contacting support.

Check:

  • The correct account nickname
  • Transaction date
  • HopLink and tracking ID
  • Revenue-share or CPA commission type
  • Refunds and chargebacks
  • Return allowance
  • Payment threshold
  • Payment method
  • Customer-distribution requirements
  • Payee and tax-information status

A customer refund can reverse a revenue-share commission. The payment report should be compared with transaction activity before assuming a sale was omitted.

Seller Has Not Responded to a Customer

ClickBank sellers are expected to respond to customer refund, cancellation, and technical-support tickets. When a seller does not respond:

  1. Confirm that the ticket was submitted through the correct order.
  2. Keep the ticket open.
  3. Save the seller contact information.
  4. Record attempts to resolve the product problem.
  5. Request a refund within the applicable period.
  6. Call ClickBank customer service if the ticket remains unresolved.

A seller should not close or change a customer’s refund request without the customer’s consent solely to prevent the refund.

How to Escalate a ClickBank Complaint

  1. Identify whether the issue involves a purchase or a ClickBank business account.
  2. Use Order Support for a customer purchase.
  3. Use account chat or a support ticket for an affiliate or seller account.
  4. Provide the order number, account nickname, dates, and exact issue.
  5. State the requested resolution clearly.
  6. Keep screenshots and confirmation emails.
  7. Ask for the case or ticket number.
  8. Request additional review when the initial response does not address the documented issue.
  9. Contact the payment provider about an unauthorized charge when necessary.
  10. Use the Boise corporate address only for final written correspondence after ordinary support routes have been attempted.

A review submitted to CustomerServiceNumbers.com does not request a refund, cancel a subscription, contact a seller, restore an account, or open a ClickBank support ticket.

ClickBank Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has no published ClickBank customer-service reviews and no established rating trend.

New reviews can help readers understand current experiences involving unfamiliar CLKBANK charges, order lookup, refunds, subscription cancellation, product access, affiliate payments, seller support, account verification, and suspended accounts.

Reviews should identify whether the reviewer was a purchaser, affiliate, or seller, which official support route was used, how long the response took, and whether the issue was resolved.

ClickBank Privacy and Scam Warnings

  • Use ClickBank.com, CLKBank.com, or the official ClickBank Support Center.
  • Verify the domain before entering purchase or account information.
  • Do not publish an order number, account nickname, tax ID, payment report, or home address.
  • Do not share a password, API key, verification code, or security answer.
  • Do not allow an unknown support representative to control a computer remotely.
  • A legitimate refund should return to the original payment method rather than require a gift card, cryptocurrency, or wire transfer.
  • Be cautious with programs that promise guaranteed affiliate income or unrealistic earnings.
  • ClickBank processing a payment does not mean ClickBank created or endorses every seller’s claims.
  • Review the individual product and seller before purchasing.
  • A public review does not cancel billing or create a support case.

Frequently Asked Questions About ClickBank

What is the ClickBank customer-service number?

Customers in the United States can call 1-800-390-6035. Customers outside the United States can call 1-208-345-4245.

What is a CLKBANK charge?

A CLKBANK or CLKBANK*COM charge generally means that ClickBank processed a purchase from an independent seller. Use the ClickBank Order Support portal to identify the product and seller.

How do I cancel a ClickBank subscription?

Locate the recurring order through ClickBank Order Support and select the cancellation option. Save the confirmation showing that future billing has been stopped.

Does canceling ClickBank give me a refund?

No. Cancellation normally stops future payments but does not refund a prior charge. Submit a separate refund request when both are needed.

How do I request a ClickBank refund?

Look up the order through the official support portal, open the purchase, and select Request a Refund. Most products use a 60-day period, but the exact product policy controls.

Can ClickBank refund a purchase after 60 days?

The standard refund option may no longer appear. Contact the seller directly through the order record and ask whether the seller will request an exception.

Why can’t I find my ClickBank order?

The purchase may use a different email address, ZIP code, card, or PayPal account. Check the original receipt and try information connected with the transaction.

Who provides technical support for a ClickBank product?

The independent seller normally provides product access and technical support. Open the ClickBank order and submit a seller-support ticket.

How do affiliates contact ClickBank?

Affiliates should sign in and use Client Success chat or submit a support ticket through the ClickBank Support Center.

Who owns ClickBank?

ClickBank is a service of Click Sales Inc., a subsidiary of Keynetics Inc.

Where is ClickBank headquartered?

Click Sales Inc. lists its headquarters at 1444 S. Entertainment Avenue, Suite 410, Boise, Idaho 83709.

Related Customer Service Numbers Pages

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share service experiences since 2004. We independently organize telephone numbers, order-support resources, refund instructions, subscription guidance, account-help options, and complaint-escalation steps.

We are not owned by ClickBank, Click Sales Inc., Keynetics Inc., any ClickBank seller, affiliate, product creator, payment provider, or marketing company.

Share Your ClickBank Customer Service Experience

Have you contacted ClickBank about a CLKBANK charge, refund, subscription, missing product, affiliate payment, seller account, verification problem, or suspension? Leave a factual review below and explain whether you were a purchaser, affiliate, or seller, which support route you used, how long assistance took, and whether the issue was resolved.

Comments are moderated. Do not include an order number, account nickname, password, verification code, API key, payment information, tax document, earnings report, home address, personal telephone number, private email address, or name of an individual support employee.

Last Updated: July 16, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with ClickBank, Click Sales Inc., Keynetics Inc., any ClickBank seller, affiliate, payment provider, or product creator. ClickBank does not provide customer support through this website.

Telephone numbers, chat hours, refund periods, seller policies, product availability, commission rules, payment schedules, support methods, and account requirements can change. Use the official ClickBank Order Support portal, ClickBank Support Center, purchase receipt, seller policy, and Client Contract for current information.

This page cannot identify a private order, issue a refund, cancel a subscription, restore a product, reinstate an account, recover a commission, or resolve an unauthorized transaction. It is not legal, financial, tax, cybersecurity, business, or investment advice.

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