Need help contacting ClosetMaid customer service about a closet system, missing parts, damaged shelves, an order, warranty claim, installation guide, design tool, product registration, shipping issue, return, or complaint? This page lists verified ClosetMaid support options and explains how to contact official support before leaving a public review.
ClosetMaid Customer Service Contact Information
ClosetMaid customer support is handled through Home by AMES and The AMES Companies. ClosetMaid support can help with home organization products, closet systems, garage storage, wire shelving, wood systems, replacement parts, product questions, warranty claims, online orders, returns, and installation resources.
- ClosetMaid customer service telephone number: 1-800-874-0008
- Customer service hours: Monday-Friday, 9am-6pm EDT
- Email support: help@ames.com
- ClosetMaid / Home by AMES contact page: Contact Customer Service
- ClosetMaid products: ClosetMaid at Home by AMES
- Shipping and returns: ClosetMaid Shipping and Returns
- Product registration: Register a Product
- Design tools: ClosetMaid Design Tools
- Professional / builder support: ClosetMaid Pro
- Corporate address listed by Home by AMES: 13485 Veterans Way, Orlando, FL 32827
Choose the Correct ClosetMaid Support Route
ClosetMaid issues can involve online orders, missing parts, damaged shelves, replacement hardware, warranty claims, product registration, retailer purchases, design services, installation guides, professional dealer support, and safety questions. Use the official support route that matches your issue and avoid posting private order or home information in a public review.
General ClosetMaid Customer Service
For general product questions, order help, parts requests, warranty issues, missing hardware, damaged pieces, assembly questions, or help reaching the correct department, call ClosetMaid customer service at 1-800-874-0008 or use the Home by AMES contact form.
Missing Parts, Damaged Parts, or Hardware Requests
If your ClosetMaid order arrived with missing parts, damaged shelves, bent wire, wrong hardware, broken boards, scratches, incorrect color, or another product issue, use the official contact form and choose the reason that best matches your problem. Have the product UPC or model number, replacement part number, order number, retailer, and receipt available if requested.
Warranty Claims
For warranty questions or warranty claims, contact ClosetMaid/Home by AMES customer service. Warranty handling may depend on the product, purchase date, retailer, installation, condition, proof of purchase, and whether the product was used with approved ClosetMaid components.
Shipping, Returns, Refunds, and Cancellations
For HomeByAMES.com orders, use the official shipping and returns policy or call customer service. ClosetMaid/Home by AMES says customers should contact customer service before returning or shipping products back. For products bought from a retailer, the store may need to handle return, refund, delivery, pickup, or receipt questions.
Retailer Purchases
If you purchased ClosetMaid products from The Home Depot, Lowe’s, Walmart, Target, Amazon, Wayfair, Costco, Menards, Tractor Supply, Build.com, or another retailer, contact the retailer for order, receipt, pickup, delivery, return, or refund questions. Contact ClosetMaid for product support, parts, warranty, and assembly questions.
Installation Guides and Design Help
ClosetMaid offers design tools, installation resources, product guides, and professional design options. For installation questions, use official ClosetMaid instructions and product-specific guides. For large, wall-mounted, garage, pantry, closet, or custom installations, consider a qualified installer or professional.
Professional, Builder, or Dealer Support
ClosetMaid Pro is available for architects, designers, builders, contractors, dealers, and professional installers. Use ClosetMaid Pro or the B2B support route for trade, builder, dealer, specification, and project-related questions.
Information To Have Ready Before Contacting ClosetMaid
Having the correct product details ready can help ClosetMaid support review your question more quickly.
- Product name or collection, such as ShelfTrack, SuiteSymphony, SpaceCreations, wire shelving, garage storage, cubes, furniture, or kitchen storage
- Product UPC, model number, or SKU
- Replacement part number from the instruction sheet, if available
- Order number or retailer receipt
- Retailer or website where the product was purchased
- Purchase date and delivery date
- Photos of damaged, missing, incorrect, or defective parts, if requested by official support
- Room or project type, such as closet, pantry, garage, laundry room, craft room, or entryway
- Case number or prior support email, if available
- A short description of what happened and what resolution you are seeking
Common Reasons Customers Contact ClosetMaid
Customers may contact ClosetMaid customer service for help with:
- Closet system questions
- Missing parts or missing hardware
- Damaged shelves, bent wire, broken boards, or incorrect parts
- Warranty claims or satisfaction issues
- Assembly questions
- Installation guides and product instructions
- Design tool or professional design questions
- Online order status or cancellation requests
- Shipping, returns, refunds, or replacement parts
- Retailer purchase, delivery, or receipt routing
- Dealer, builder, contractor, or professional support questions
- Complaints about product quality, parts, order handling, warranty response, or installation support
Closet System, Installation, and Safety Reminder
ClosetMaid products may involve wall-mounted shelving, anchors, brackets, rods, drawers, cabinets, garage storage, wood systems, wire shelving, fasteners, tools, cutting, drilling, wall studs, drywall, masonry, and loaded storage. Incorrect installation or incompatible parts can create a risk of falling shelves, collapsing systems, property damage, or injury.
CustomerServiceNumbers.com cannot diagnose installation issues, confirm wall strength, verify structural support, provide repair instructions, or determine whether a product is safe to use. Follow official ClosetMaid instructions for your specific product and contact ClosetMaid, the retailer, a qualified installer, licensed contractor, or appropriate professional resource for safety-sensitive installation questions.
How To Escalate a ClosetMaid Complaint
If your first contact with ClosetMaid does not resolve your issue, follow up through official support with a clear timeline. Include the product name, model number, part number, order number, receipt, photos if requested, and the specific resolution you are seeking.
- Start with ClosetMaid customer service at 1-800-874-0008 or the Home by AMES contact form.
- Use help@ames.com if you are having difficulty reaching customer service by phone.
- For missing or damaged parts, include product numbers, part numbers, photos, quantity needed, retailer, and receipt information.
- For retailer purchases, contact the store or website where you bought the product for delivery, receipt, return, refund, or pickup issues.
- For installation, safety, wall mounting, structural, contractor, legal, insurance, or property-damage concerns, contact the appropriate professional or official resource.
ClosetMaid Reviews and Complaints on CustomerServiceNumbers.com
As of this update, this CSN page does not have published customer reviews for ClosetMaid. Because there are currently 0 reviews, there are not enough on-page CSN reviews to summarize common complaint themes.
If you have contacted ClosetMaid customer service, requested replacement parts, filed a warranty claim, used the design tools, contacted support about an order, or tried to resolve a ClosetMaid complaint, you can leave a review below. Helpful reviews explain the product involved, which support route you used, how long the response took, and whether the issue was resolved.
Review Moderation and Privacy Reminder
CustomerServiceNumbers.com moderates reviews for profanity, spam, and personal information. When leaving a ClosetMaid review, describe your experience clearly, but do not post private information, order details, claim numbers, receipts, or unsafe installation instructions.
Do not include your phone number, email address, home address, full receipt, order number, warranty claim number, service case number, payment information, photos showing private information, installer disputes with private identifying details, or step-by-step installation instructions that could create a safety hazard.
Related Customer Service Resources
Customers comparing storage, organization, home improvement, and retailer support may also find these related CustomerServiceNumbers.com pages useful: Rubbermaid customer service, IKEA customer service, Home Depot customer service, and Lowe’s customer service.
You can also share broader company reviews at ZeroStars.org.
ClosetMaid Customer Service FAQs
What is the ClosetMaid customer service number?
The verified ClosetMaid customer service number is 1-800-874-0008.
What are ClosetMaid customer service hours?
ClosetMaid/Home by AMES lists consumer support hours as Monday-Friday, 9am-6pm EDT.
What is the ClosetMaid customer service email?
ClosetMaid/Home by AMES says customers who are having difficulty reaching customer service by phone can email help@ames.com.
Who owns ClosetMaid?
ClosetMaid is part of The AMES Companies and Griffon Corporation. Customer service for ClosetMaid consumer products is routed through Home by AMES.
How do I request ClosetMaid replacement parts?
Use the official Home by AMES contact form or call customer service. Have the product UPC or model number, replacement part number from the instruction sheet, quantity needed, retailer, receipt, and photos ready if support requests them.
How do I file a ClosetMaid warranty claim?
Contact ClosetMaid/Home by AMES customer service and provide your product details, purchase information, photos if requested, and a clear description of the issue. Warranty coverage may depend on product type, purchase date, installation, and use.
Where is ClosetMaid located?
Home by AMES lists the current corporate address on its contact page as 13485 Veterans Way, Orlando, FL 32827. Older ClosetMaid materials may reference Ocala, Florida, so use the current official contact page before mailing documents or products.
Can CustomerServiceNumbers.com help me get missing ClosetMaid parts?
No. CustomerServiceNumbers.com is an independent review and contact-information site. For missing parts, damaged parts, warranty questions, orders, installation guides, or product support, contact ClosetMaid/Home by AMES directly.
Is CustomerServiceNumbers.com affiliated with ClosetMaid?
No. CustomerServiceNumbers.com is an independent consumer information site and is not affiliated with ClosetMaid, Home by AMES, The AMES Companies, or Griffon Corporation. For product support, warranty, parts, orders, shipping, installation, retailer, or safety questions, contact ClosetMaid or the appropriate official/professional resource directly.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has published customer service contact information and user-submitted reviews since 2004. This page is updated using publicly available company information, official support resources, and live CSN review status so readers can find the right support route and share their own customer service experience.
Share Your ClosetMaid Customer Service Experience
If you have contacted ClosetMaid customer service, requested missing hardware, filed a warranty claim, dealt with a shipping or return issue, used the design tools, contacted a retailer about a ClosetMaid purchase, or tried to resolve a ClosetMaid complaint, share your experience below. Please keep your review factual and avoid posting private information, receipts, order numbers, claim numbers, home addresses, or unsafe installation details.
Page Update Note: This ClosetMaid customer service page was updated on July 3, 2026, to reflect current Home by AMES support hours, customer service email, official contact routing, corporate address context, product parts and warranty guidance, safety reminders, and CSN review-status guidance.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is a consumer-driven platform focused on customer service contact information, complaints, reviews, and user experiences. This website is not affiliated with ClosetMaid, Home by AMES, The AMES Companies, or Griffon Corporation. Contact details are provided for informational purposes and should be verified through the company’s official website before you rely on them. ClosetMaid does not provide customer support through this page. For product support, warranty, replacement parts, orders, shipping, returns, installation, wall mounting, safety, retailer, legal, insurance, contractor, or property-damage matters, contact ClosetMaid, the retailer, a qualified professional, or the appropriate official/professional resource directly.