Coach Inc. Customer Service

I was in the Coach Men’s store in Milpitas (inside the great mall) last evening (6/6/15). Tried to buy a pair of men’s shoes. I was looking for a size 10. This salesperson did not pay much attention to my request. All she said was ” We do not have size 10″. Trying to get her manager’s (he is a white male) attention, Not successful at all. We had to ask ” Is there any other store that may carry the right size?” ” Could you please help in arranging it to ship over?” Then, She just disappeared. And came with another female to help us. She was not understand anything about these consequences. We had to start all over again. Finally, a pair of size 10 shoes was ordered from Gilroy. She told us we have to pay Gilrory tax rate and She finished the ordering and We paid. Today, a person from Gilroy Coach called us directly and mentioned us ordering size 11 men’s shoes. He indicated that we have to pay Milpitas sales tax (Milpitas sales female told us that we pay Gilrory tax).