Craig Electronics customers may need help with an older radio, speaker, television, DVD player, Bluetooth device, activity tracker or another consumer-electronics product. The current Craig website is focused on the brand’s history and upcoming relaunch and does not publish a current customer-service directory.
Craig Electronics Customer Service Information
- Current official customer-service number: Not published on the current website
- Legacy support number printed in older manuals: 1-866-321-7191
- Legacy support email printed in older warranty documents: service@craigelectronics.com
- Current customer-service hours: Not published
- Official website: craigelectronics.com
- Current website status: Heritage and brand-relaunch website; new products are listed as being in development
The legacy telephone number and email may still be worth trying for an older Craig product, particularly when the same information appears in the product’s original manual. However, customers should be prepared to contact the retailer, marketplace seller or protection-plan administrator if the legacy channel does not respond.
Is Craig Electronics Still in Business?
The Craig Electronics brand maintains an active official website. The site describes Craig as an American electronics name founded in 1963 and says that new Craig products are in development.
The website currently functions as a brand-history and relaunch page rather than an online store or customer-support center. It does not display current products for purchase, downloadable manuals, a warranty form, replacement-parts ordering or a public customer-service contact page.
Newtech Holdings announced that it acquired Craig Electronics in 2022. Customers should nevertheless rely on the support information printed with their particular product because warranties and service arrangements may differ by model, seller and purchase date.
How to Identify the Correct Craig Product Support Route
Before calling or emailing, inspect the product and its documentation for:
- The complete model number
- The serial number
- The manufacturer or distributor named on the label
- The customer-service number printed in the manual
- The written warranty and its coverage period
- The retailer or marketplace seller
- A separate protection-plan company
Craig products were sold through multiple retailers over many years. The store that accepted payment is normally the first contact for a recent return, delivery problem, missing component or incorrect item. The manufacturer-support route is generally used for defects covered by the written warranty.
Information to Gather Before Requesting Support
- Complete model and serial numbers
- Purchase date and retailer
- Copy of the original receipt
- Product category and exact problem
- Photographs or video showing the defect
- Error messages displayed by the product
- Steps already taken to troubleshoot the problem
- Previous customer-service case or reference number
- The repair, replacement, part or refund being requested
Provide serial numbers, receipts and contact information privately. Do not include unredacted receipts, payment information, passwords, Wi-Fi credentials or complete serial numbers in a public review.
Craig Electronics Warranty Claims
Warranty coverage depends on the written terms supplied with the specific Craig product. An older Craig limited-warranty document directs customers to the legacy telephone number or email listed above, but those contacts are not currently displayed by the official website.
To pursue a warranty claim:
- Locate the written warranty supplied with the product.
- Confirm the coverage period and excluded types of damage.
- Find the complete model and serial numbers.
- Keep a copy of the purchase receipt.
- Contact the support route printed in the manual or warranty.
- Explain the defect and provide photographs when requested.
- Request a case number and written warranty decision.
- Wait for return or shipping instructions before sending the product.
Craig Electronics Returns and Refunds
For a recently purchased Craig product, begin with the retailer or marketplace that processed the payment. Its return period, packaging requirements and refund policy normally control an ordinary return.
A retailer return and a manufacturer warranty claim are different:
- Retailer return: Used for a recent purchase, damaged delivery, missing item, incorrect item or change of mind.
- Manufacturer warranty: Used for a qualifying defect during the written warranty period.
- Protection plan: Administered by the separate company named in the service contract.
Keep the box, accessories, manuals and receipt until the product has been tested and the retailer’s return period has expired.
Craig Replacement Parts, Remotes and Manuals
The current Craig website does not provide a public parts catalog or manual library. When requesting a replacement remote, power adapter, charging cable, antenna or another component, provide the complete model number and a photograph of the original part or connector.
Possible support routes include:
- The contact information printed in the original manual
- The retailer or marketplace seller
- An authorized protection-plan provider
- A reputable replacement-parts supplier
- A universal remote or compatible adapter manufacturer
Match voltage, polarity, connector size and power requirements before using a replacement adapter. An incompatible power supply can damage the product or create a safety hazard.
Basic Craig Electronics Troubleshooting
Product Will Not Turn On
- Test the wall outlet with another device.
- Inspect the cord and adapter for visible damage.
- Remove the batteries and install a fresh set with the correct polarity.
- Disconnect power for several minutes before restarting.
- Check for a physical power switch on the side or rear of the product.
Bluetooth Device Will Not Pair
- Charge both devices before pairing.
- Remove the Craig device from the phone’s saved Bluetooth list.
- Turn Bluetooth off and back on.
- Place the Craig product in pairing mode.
- Keep the devices close together during setup.
- Disconnect other phones or tablets that may be paired automatically.
Battery Will Not Hold a Charge
- Test a compatible charging cable and power source.
- Inspect the charging port for dirt, looseness or damage.
- Allow the product to charge for the period stated in its manual.
- Stop using the product if the battery swells, leaks or overheats.
Remote Control Does Not Work
- Install fresh batteries with the correct polarity.
- Clean the remote’s transmitter and the product’s sensor.
- Remove objects blocking the sensor.
- Confirm that the remote is intended for the exact model.
- Use the product’s physical buttons to determine whether the problem is limited to the remote.
Craig Electronics Safety and Recall Information
Immediately unplug or stop charging a product that produces smoke, sparks, a burning odor, unusual heat, battery swelling or exposed wiring. Do not continue testing a product that may create a fire or electrical hazard.
Search the U.S. Consumer Product Safety Commission recall database using the Craig name and complete model number. A suspected hazardous product can also be reported through SaferProducts.gov.
Craig Electronics Corporate Office Information
The Better Business Bureau currently lists the following business address:
Craig Electronics LLC
1160 NW 163rd Drive
Miami, FL 33169
This address is included as secondary corporate-office information. The current Craig website does not identify it as a walk-in customer-service location, repair facility or returns warehouse. Do not visit or ship a product there unless an authorized representative provides instructions.
How to Escalate a Craig Electronics Complaint
- Start with the retailer for a recent return, refund or damaged delivery.
- Use the support information printed with the product for a warranty defect.
- Provide the model, purchase date, receipt and a clear description of the problem.
- Request a case number and written response.
- Ask whether repair, replacement, a replacement part or another remedy is available.
- Contact the protection-plan company separately when applicable.
- Report unresolved product-safety hazards to the CPSC.
Keep a timeline showing the dates, channels used, responses received and resolution requested. Avoid opening multiple cases for the same problem unless support instructs you to do so.
Craig Electronics Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays a 3.0 out of 5 rating based on three Craig Electronics reviews. All three visible reviews were submitted in 2015.
The comments describe difficulty pairing an activity tracker with an iPhone, Bluetooth earphones that would not hold a charge and a request for replacement setup software. These reviews identify individual product and setup problems, but three older submissions are not enough to establish current company-wide customer-service or product-quality patterns.
Frequently Asked Questions
What is the Craig Electronics customer-service number?
Older Craig manuals and warranty documents list 1-866-321-7191. The number is not displayed on the current Craig website, so its current availability could not be confirmed.
What is the Craig Electronics support email?
Older warranty documents list service@craigelectronics.com. The current website does not publish this address as an active support channel.
Does Craig Electronics have an online contact form?
No public customer-service contact form was found on the current Craig Electronics website.
Where can I find a Craig product manual?
Check the original packaging, retailer product page or model-specific listings online. Search using the full model number followed by “manual,” and avoid downloads from unfamiliar websites that require software installation.
How do I return a Craig product?
Contact the retailer or marketplace that accepted the payment. For a warranty defect outside the retailer’s return period, follow the instructions in the product’s written warranty.
Where is the Craig Electronics corporate office?
The BBB currently lists Craig Electronics LLC at 1160 NW 163rd Drive, Miami, FL 33169. The location is not advertised by the current Craig website as a public support or product-return facility.
Is Craig Electronics introducing new products?
The official website says new Craig products are in development but does not provide a release date, catalog or ordering information.
Related Electronics Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com is an independent consumer-information and review website. This page distinguishes between information published by the current Craig website, legacy contacts printed in older product documents and secondary corporate-office information.
Share Your Craig Electronics Experience
Have you requested help with a Craig radio, speaker, television, DVD player, Bluetooth product, activity tracker, remote control, warranty or replacement part? Leave a review below explaining the product, approximate purchase date, support route used, response received and whether the problem was resolved.
Do not publish complete serial numbers, payment details, passwords, home addresses, private email correspondence or unredacted receipts.
Page Update Note
This page was updated to reflect Craig Electronics’ current brand-relaunch website. The update removed unverified support hours and the claim that a current contact form is available, labeled the former telephone number and email as legacy product-support contacts, clarified the status of the Miami address and limited review patterns to the three comments visible on CustomerServiceNumbers.com.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with or endorsed by Craig Electronics, Newtech Holdings, any Craig retailer, marketplace seller, repair provider or protection-plan administrator.
Craig Electronics does not provide customer support through this website. Contact the retailer, warranty provider or company identified in the product documentation for assistance with a particular purchase or product.
