Sylvania Customer Service, Warranty & Product Support

Eric Strand

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Sylvania customer service depends on the type of product involved. Sylvania general lighting and SMART+ products are supported by LEDVANCE, automotive bulbs and vehicle-lighting products are supported by OSRAM SYLVANIA, and many Sylvania-branded televisions, DVD players, radios and other licensed electronics are supported through Curtis International.

Check the product package, model label, owner’s manual or receipt before contacting support. Using the automotive number for a household light bulb—or the LEDVANCE number for a television—can delay a warranty claim.

How to Contact Sylvania Customer Service

Sylvania General Lighting and SMART+ Support

Sylvania Automotive Customer Service

Sylvania Televisions and Consumer Electronics

Support for a licensed electronics product can depend on its model, country and date of manufacture. Confirm that the model label or manual identifies Curtis International before using this route.

Sylvania Support by Product or Problem

Product or issue Correct support route
Household LED, incandescent or halogen bulb LEDVANCE general-lighting support
SMART+ bulb, plug, strip or connected-lighting product LEDVANCE SMART+ support center
Commercial Sylvania lamp or fixture LEDVANCE consumer or trade inquiry form
Vehicle headlight, fog light or miniature bulb OSRAM SYLVANIA Automotive
Sylvania-Automotive.com order or return Automotive order support at 1-800-729-3777 or orderinfo@osram.com
Television, DVD player, radio or portable electronics Check the model label and use Curtis International when identified
Retail-store refund or exchange Begin with the retailer that sold the product
Warranty replacement Use the support organization listed for the exact product category
Smoke, sparking, melting or shock concern Stop using the product and contact the responsible manufacturer and appropriate safety resources
Possible recall Compare the exact model, date code and product description with an official recall notice

How to Identify the Correct Sylvania Support Company

Look for the following information on the product, package, receipt or manual:

  • Complete model or part number
  • UPC or product code
  • Date or manufacturing code
  • Vehicle bulb number, such as an H-series or miniature-bulb designation
  • Voltage, wattage, lumen output and color temperature
  • Name of the manufacturer, distributor or trademark licensee
  • LEDVANCE, OSRAM SYLVANIA, Curtis International or another company name
  • Country where the product was purchased
  • Warranty period printed on the package or manual

The Sylvania name alone is not enough to identify the correct support organization. Products using the same brand can have different manufacturers, warranty terms, return addresses and technical-support systems.

Information to Gather Before Contacting Sylvania

  • Exact product name and model or part number
  • Purchase date and retailer
  • Receipt, online order confirmation or invoice
  • Warranty statement from the package or manual
  • Date code, manufacturing code or UPC
  • Description of the failure or performance issue
  • Photographs of the product and packaging
  • Fixture type, socket, dimmer or control being used
  • Vehicle year, make, model and bulb position for automotive products
  • App name, app version, phone type and connection method for SMART+ products
  • Previous case, return or warranty reference number
  • The requested resolution, such as troubleshooting, replacement, refund review or fitment guidance

Do not publish complete serial numbers, order numbers, vehicle identification numbers, addresses, payment details, account passwords, Wi-Fi passwords or verification codes in a public review.

Sylvania General-Lighting Warranty Claims

LEDVANCE warranty periods vary by product. The applicable period should be printed on the packaging, product page or warranty material supplied with the light bulb, fixture or accessory.

Products Purchased From the LEDVANCE Online Store

If a product bought directly through the LEDVANCE online store fails during its warranty period, contact:

Products Purchased From Another Retailer

Use the retailer’s return or exchange process while the purchase remains within its return period. If the retailer’s period has expired but the product remains within the manufacturer warranty, contact:

What a Lighting Warranty Claim May Require

  • Proof of purchase
  • Product model and UPC
  • Warranty duration shown on the package
  • Date or manufacturing code
  • Photographs of the failed product
  • Description of the fixture and operating conditions
  • Confirmation that product instructions were followed

LEDVANCE’s warranty does not automatically cover accidental damage, misuse, neglect, improper installation, unsuitable fixtures, voltage problems or failure to follow product warnings. Do not mail a product until support provides claim or return instructions.

Returning a Sylvania General-Lighting Product

The retailer normally controls returns for products purchased from a store or another online marketplace. Keep the receipt and packaging until the product has been tested.

For purchases made directly through the LEDVANCE online shop:

  1. Contact LEDVANCE before mailing anything.
  2. Identify the order and affected product.
  3. Explain whether the item is unwanted, damaged or defective.
  4. Ask whether return shipping will be deducted from the refund.
  5. Request written return instructions.
  6. Use tracked shipping and retain the receipt.

LEDVANCE states that return shipping for a damaged or defective direct-order item may be provided without charge. Ordinary return shipping may be deducted from the refund. Review the current LEDVANCE return policy before sending a product.

Sylvania SMART+ Setup and Connectivity Problems

SMART+ products may use Wi-Fi, Bluetooth, Bluetooth Mesh, Zigbee or another connection method. Troubleshooting instructions are not interchangeable between platforms.

Before Contacting SMART+ Support

  • Confirm the exact model and connection technology.
  • Use the app named in the product instructions.
  • Check the required Wi-Fi band and router settings.
  • Confirm that Bluetooth and location permissions are enabled when required.
  • Move the phone, bulb and router closer together during setup.
  • Install available app and device updates.
  • Record the stage at which setup fails.
  • Do not repeatedly reset the product without following the instructions for that model.

The official SMART+ support center provides setup instructions, reset procedures and troubleshooting guidance for supported products.

SMART+ Privacy Warning

Do not post your account email, password, Wi-Fi name, Wi-Fi password, home address, routines, device names or screenshots that reveal connected-home information. A customer-service representative should not ask for your account password or home-network password.

Sylvania Automotive Bulb Fitment Help

Use the official Sylvania bulb finder and confirm the result against the vehicle owner’s manual. Vehicle trim, factory headlamp option, model-year changes and previous modifications can affect fitment.

Before purchasing, confirm:

  • Vehicle year, make, model and trim
  • Headlamp or lamp position
  • Original bulb number
  • Whether the vehicle uses halogen, HID, LED or another system
  • Whether the replacement is approved for the intended on-road application
  • Whether additional equipment or professional installation is required

Do not assume that an LED replacement is legal or suitable for every halogen headlamp. Some products are limited to fog, auxiliary, interior or off-road use. Follow the product designation, vehicle manual and applicable federal and state requirements.

Sylvania Automotive Warranty Claims

Automotive warranty duration varies by product family. Some products require registration, and proof of purchase is required for warranty service.

  1. Locate the receipt and original package.
  2. Record the bulb or product part number.
  3. Confirm the warranty period for that product.
  4. Photograph the product and packaging.
  5. Note the vehicle year, make, model and installation position.
  6. Call 1-800-729-3777 or use the online warranty form.
  7. Keep the product until support explains whether it must be returned.

Installation costs, vehicle repairs and other consequential expenses may not be included in a bulb replacement warranty. Ask for a written explanation of what the applicable warranty covers.

Sylvania-Automotive.com Orders and Returns

OSRAM SYLVANIA can process returns only for qualifying merchandise purchased directly from Sylvania-Automotive.com. Products purchased from a retailer must be returned to that retailer or handled through the applicable warranty process.

Direct Website Return Requirements

  • The item must be unused.
  • The item must remain in its original packaging.
  • Opened light-bulb blister packs are not accepted for refund.
  • A return label must be requested from automotive customer service.
  • The refund is issued to the original payment method when approved.

Call 1-800-729-3777 or email orderinfo@osram.com before returning a direct website purchase.

Changing or Canceling an Automotive Order

Orders are processed quickly, and a change cannot be guaranteed after shipment preparation begins. Contact order support immediately. If the order ships before the change is completed, an eligible unused product may need to be returned instead.

Sylvania Televisions, Radios and Licensed Electronics

The LEDVANCE and automotive support numbers do not normally handle televisions, DVD players, radios, speakers or similar consumer electronics.

Many Sylvania-branded electronics are supported through Curtis International. Before calling, check the product label or manual for:

  • Curtis International
  • Model and serial number
  • Original warranty period
  • Purchase date and retailer
  • Required proof of purchase

When Curtis International is identified, call 1-800-968-9853 or use its product-support center.

Do not use Curtis support solely because the product says Sylvania. A different licensee may be responsible for a product made for another country, retailer or time period.

Flickering, Early Failure and Compatibility Problems

A light bulb can flicker or fail early because of the bulb itself, a loose connection, an incompatible dimmer, an enclosed fixture, voltage variation, excessive heat, moisture or another electrical condition.

Before requesting warranty service:

  • Turn off power and allow the bulb to cool.
  • Confirm that the bulb is approved for the fixture.
  • Check whether the product is dimmable.
  • Review restrictions involving enclosed or damp-location fixtures.
  • Test the bulb in another compatible fixture only when safe.
  • Stop testing if there is heat damage, sparking, smoke or a burning odor.

Do not continue using a bulb, fixture or automotive product that appears melted, scorched, cracked or electrically damaged. Use a qualified electrician or automotive professional when the socket, wiring, fixture or vehicle system may be involved.

Sylvania Recalls and Product-Safety Concerns

A recall generally applies only to specified products, models, batches or date codes. The Sylvania brand name alone does not establish that a product is recalled.

Check:

Compare the model, UPC, date code, batch number, product description and photographs in the notice. Follow the recall instructions rather than mailing or discarding the product without guidance.

Smoke, Fire, Melting or Shock Hazard

Stop using a product that sparks, smokes, melts, emits a burning odor or causes a shock. Disconnect power only when it is safe to do so. Contact emergency services for an active fire or immediate danger and use a qualified professional for damaged wiring, sockets, fixtures or vehicle electrical systems.

An unsafe consumer product may be reported through SaferProducts.gov incident reporting.

Recycling CFL and Fluorescent Sylvania Bulbs

Compact fluorescent and other fluorescent lamps can contain mercury. The U.S. Environmental Protection Agency recommends using available local recycling or household-hazardous-waste options instead of placing mercury-containing bulbs in ordinary household trash.

Review the EPA’s CFL and mercury-containing bulb recycling guidance. Local and state disposal requirements may differ.

If a CFL breaks, do not treat it like an ordinary broken incandescent bulb. Follow the EPA’s current cleanup instructions and keep children and pets away from the area.

How to Escalate an Unresolved Sylvania Complaint

  1. Identify whether the product belongs to LEDVANCE, OSRAM SYLVANIA, Curtis International or another licensee.
  2. Contact the correct first-line support department.
  3. Provide the model, purchase information, warranty details and photographs.
  4. Ask for a case or claim number.
  5. State the requested resolution clearly.
  6. Keep the product, packaging and receipt until the claim is resolved.
  7. Request supervisor or additional warranty review when the first response does not address the documented issue.
  8. For a retailer return, escalate through the retailer’s customer-service department.
  9. For an unresolved safety concern, use CPSC, SaferProducts.gov or the appropriate vehicle-safety resource.

Do not send repeated claims to multiple Sylvania support organizations. The company responsible for one product category may have no access to another company’s orders, product records or warranty system.

Sylvania and LEDVANCE Corporate Address

Current LEDVANCE product literature lists:

LEDVANCE LLC
181 Ballardvale Street, Suite 203
Wilmington, MA 01887

This is a corporate address for LEDVANCE general lighting. It is not an automatic merchandise-return address and should not be used for automotive products or licensed electronics. Obtain written return instructions before mailing a product.

Frequently Asked Questions

What is the main Sylvania customer-service number?

There is no single number for every Sylvania product. Call 1-800-544-4828 for general lighting and SMART+ products or 1-800-729-3777 for automotive lighting.

Is 1-800-729-3777 the number for Sylvania household light bulbs?

No. It is the OSRAM SYLVANIA Automotive number. Household and general-lighting questions should normally go to LEDVANCE at 1-800-544-4828.

Who supports Sylvania SMART+ products?

LEDVANCE supports Sylvania SMART+ bulbs, strips, plugs and related connected-lighting products.

What hours is Sylvania Automotive customer service open?

Product, fitment and warranty support is listed Monday through Friday from 9:00 a.m. to 5:00 p.m. ET. Online-order and return support is listed Monday through Friday from 10:00 a.m. to 7:00 p.m. ET.

How do I file a Sylvania light-bulb warranty claim?

Contact LEDVANCE for household or general-lighting products. Keep the receipt, packaging, product code and photographs. The warranty period depends on the specific product.

How do I file a Sylvania automotive warranty claim?

Call 1-800-729-3777 or use the official online automotive warranty form. Proof of purchase is required, and some products require registration.

Can I return an opened package of Sylvania automotive bulbs?

Sylvania Automotive states that opened light-bulb blister packs purchased through its website are not accepted for refund. A defective product may still qualify for warranty review.

Who supports a Sylvania television?

Many Sylvania-branded televisions and other electronics are supported through Curtis International, but customers should confirm the company named on the model label or manual first.

Why did my Sylvania LED bulb fail early?

Possible causes include a defective bulb, incompatible dimmer, unsuitable enclosed fixture, heat, moisture, voltage problems or a damaged socket. Stop using the product if there is melting, smoke, sparking or a burning odor.

How do I find the correct Sylvania automotive bulb?

Use the official Sylvania bulb finder and verify the result against the vehicle owner’s manual and the bulb currently installed.

Can I install a Sylvania LED bulb in any headlight?

No. Fitment and legality depend on the product and application. Some LED products are intended only for fog, auxiliary, interior or off-road use.

How do I check whether a Sylvania product was recalled?

Search CPSC recalls and compare the exact model, date code, UPC and product description. A recall involving one Sylvania product does not apply to every product carrying the brand.

Can CustomerServiceNumbers.com replace a bulb or approve a warranty claim?

No. CustomerServiceNumbers.com cannot access Sylvania, LEDVANCE, OSRAM SYLVANIA, Curtis International or retailer systems. It cannot approve replacements, issue refunds, change orders or decide warranty coverage.

Related Consumer-Electronics Customer Service Pages

Page Update Note

This page was updated on August 3, 2026. The update separated LEDVANCE general-lighting support from OSRAM SYLVANIA automotive support, added help for licensed consumer-electronics products, corrected automotive support hours, updated the LEDVANCE corporate address, and expanded warranty, return, SMART+ troubleshooting, fitment, safety, recall and lamp-recycling guidance.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is an independent customer-service directory and review website. It is not affiliated with, owned by, endorsed by or authorized by Sylvania, LEDVANCE, OSRAM SYLVANIA, ams OSRAM, Curtis International or any retailer. CustomerServiceNumbers.com cannot access product registrations or orders, troubleshoot private accounts, approve warranty claims, issue replacements, process returns or provide refunds.

Share Your Sylvania Customer Service Experience

Privacy warning: Do not publish an order number, warranty-claim number, return authorization, tracking number, complete serial number, vehicle identification number, address, telephone number, email address, payment information, password, Wi-Fi password, verification code, receipt or private document.

Share a firsthand experience involving a Sylvania household bulb, SMART+ product, automotive light, warranty claim, direct order, retailer return or licensed electronics product. Identify the general product category and support organization used, explain the issue and describe whether it was resolved without disclosing private information.

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