Sur La Table Customer Service, Returns & Complaints

Sur La Table is a specialty retailer selling cookware, bakeware, knives, small appliances, kitchen tools, dinnerware and other culinary products. The company also operates retail stores and offers in-store and online cooking classes.

Customers may need Sur La Table customer service for online orders, damaged products, missing packages, returns, refunds, cooking-class cancellations, gift cards, warranties, protection plans, registries or store-related complaints.

The main Sur La Table customer service phone number is 1-317-559-2041.

How to Contact Sur La Table Customer Service

• Customer Service and Phone Orders: 1-317-559-2041
• Email: customerservice@surlatable.com
• Online Contact Form: Contact Sur La Table
• Order Status: Check an order online
• Returns: Review the official Sur La Table return policy
• Cooking Classes: Review the cooking-class FAQs and cancellation rules
• Store Locator: Find a Sur La Table store
• General Help: Visit the Sur La Table customer-service FAQs

Choose the Correct Sur La Table Support Route

Online Orders and Deliveries

Use the order-history page or call customer service for questions about order confirmation, processing, shipment tracking, missing packages, damaged merchandise or incorrect items.

Sur La Table states that order-confirmation emails are normally sent within one hour. If no confirmation arrives within 24 hours, contact customer service with the purchaser’s name, billing ZIP code and order date.

Store Purchases and Local Services

Contact the individual store for product availability, items placed on hold, local cooking classes, knife sharpening and other location-specific services. Store addresses and local telephone numbers are available through the official store locator.

Cooking Classes

Use the cooking-class cancellation portal, contact the store where the class is scheduled or call 1-317-559-2041. Cancellation and exchange requests are time-sensitive and generally must be made at least 48 hours before the class begins.

Product Defects and Warranties

Start with Sur La Table for a private-label product or an eligible protection plan. For products made by another manufacturer, Sur La Table may direct the customer to the manufacturer’s warranty department.

Sur La Table Order Tracking and Cancellations

Customers can sign in to Sur La Table Order History to review available order information. Keep the order-confirmation email because it contains information needed for tracking, returns and customer-service requests.

If an order contains an incorrect product or delivery address, call customer service immediately. Assistance is not guaranteed after submission, but contacting support promptly gives the company the earliest opportunity to review the order.

For a delivery problem:

1. Check the order-status page and shipping confirmation.
2. Verify the delivery address shown on the order.
3. Check the property, mailroom, front desk or other designated delivery area.
4. Save the tracking number and delivery notification.
5. Contact Sur La Table if the package is missing or contains an incorrect item.
6. Keep damaged merchandise, shipping cartons and packing materials until instructions are provided.

Sur La Table Return and Refund Policy

Sur La Table generally allows customers to initiate an eligible return within 30 days of delivery. The original receipt is required, and the merchandise must be in new condition with its original packaging.

Eligible online purchases may be returned through the online return process or taken to a Sur La Table store. For an in-store return, bring the item, receipt, invoice or order-confirmation email. If the original purchase was made by credit card, bring that card when possible.

Items That May Not Be Returnable

• Clearance merchandise with prices ending in $0.X8 or $0.X9 is final sale.
• Food products are final sale.
• Returns without proof of purchase are not accepted.
• An item must generally be new and include its original packaging.
• Amazon purchases must be returned through the customer’s Amazon account.

Return Shipping Fees

Except when merchandise arrives damaged or defective, the wrong item is shipped or a duplicate shipment is received, Sur La Table currently lists these return-shipping charges:

• Return shipments over $25: $12.95
• Return shipments under $25: $6.95
• Returns from Alaska or Hawaii: $26.95

Original shipping charges are generally nonrefundable. Because fees and eligibility can change, confirm the amount shown during the return process before submitting the request.

Refund Processing

After Sur La Table receives the return and confirms the merchandise is in saleable condition, the company says it processes the refund within ten business days. A credit-card refund may take as long as two billing cycles to appear.

Refunds are normally issued to the original payment method. Gift returns are refunded to a Sur La Table virtual gift card. Sur La Table does not currently offer direct exchanges for hard goods, so a customer may need to return the unwanted item and place a separate order.

Damaged, Defective, Missing or Incorrect Items

Call 1-317-559-2041 or use the official contact form if an order arrives damaged, contains the wrong product, is missing an item or includes a duplicate shipment.

When reporting the problem:

1. Provide the order number and delivery date.
2. Identify the affected product and item number.
3. Photograph the product, shipping carton, label and packing materials.
4. Explain whether the package appeared damaged or previously opened.
5. State whether you are requesting a replacement, refund or missing item.
6. Save the customer-service case number and all return instructions.

Do not discard or return the merchandise until Sur La Table provides instructions. The packaging and product may be needed to document a shipping or warranty claim.

How to Cancel or Change a Sur La Table Cooking Class

Customers requesting a cancellation or exchange at least 48 hours before the scheduled class can generally choose:

• A full refund to the original payment method
• A Sur La Table virtual gift card
• Transfer into another eligible cooking class

The request can be submitted through the online class-return portal referenced on Sur La Table’s cooking-class FAQ page, handled at the applicable store or requested by calling 1-317-559-2041.

If Sur La Table cancels a class because of weather, a power outage or another unforeseen problem, the company says it will contact affected customers and issue a full refund to the original payment method.

Sur La Table Warranties and Protection Plans

For products sold with a Sur La Table limited lifetime warranty, coverage generally applies to defects in materials or workmanship. It does not cover ordinary wear, misuse, damage caused by alteration or every problem that occurs during a product’s life.

Have the receipt, purchase date, item number and photographs available when requesting warranty assistance. Third-party cookware and appliances may be covered by their manufacturer rather than Sur La Table.

Sur La Table also sells Extend protection plans on eligible small appliances, knives and products with electrical or mechanical components. Customers can review the official Sur La Table protection-plan information or contact Extend at 1-877-248-7707. Have the protection-plan contract ID or the email address used to purchase the plan ready.

Sur La Table Price Matching and Adjustments

Sur La Table’s price-match policy applies to qualifying online and in-store purchases. The competing product must be identical in brand, model, size, color, weight and quantity, and it must be currently advertised and in stock.

For an online purchase, contact customer service before placing the order so the representative can verify the competitor’s price and complete the transaction. In-store customers can show the qualifying advertisement or website to an associate.

The price match is generally limited to the day of purchase. Sur La Table’s return policy separately states that a prior purchase may qualify for a one-time price adjustment within 14 days. Review the current Sur La Table price-match terms before purchasing.

How to Escalate a Sur La Table Complaint

1. Call Sur La Table customer service at 1-317-559-2041 or use the official contact form.
2. Provide the order number, purchase date, store location and product information.
3. Describe the problem and the steps already taken.
4. State the resolution requested, such as a replacement, eligible refund, corrected order or class credit.
5. Ask for a case or reference number.
6. Save receipts, photographs, tracking details and previous correspondence.
7. If the issue remains unresolved, request review by a supervisor.
8. For written correspondence, use Sur La Table HQ, 6100 4th Avenue South, Suite 500, Seattle, WA 98108.

Do not send a product or return to the Seattle correspondence address unless Sur La Table specifically instructs you to do so.

Sur La Table Customer Reviews and Complaints

CustomerServiceNumbers.com currently has no published Sur La Table customer reviews. With zero reviews, there is not yet a meaningful CSN rating or enough customer feedback to identify a supported pattern involving orders, shipping, products, returns, refunds, cooking classes or store service.

Customers comparing kitchenware retailers can also review Williams-Sonoma customer service and Crate & Barrel customer service. Customers needing help with a branded kitchen appliance can review KitchenAid customer service.

Sur La Table Customer Service FAQs

What is the Sur La Table customer service phone number?

The main Sur La Table customer service number is 1-317-559-2041.

What are Sur La Table’s customer-service hours?

Sur La Table lists customer service Monday-Friday from 9:00 AM to 9:00 PM ET and Saturday-Sunday from 10:00 AM to 6:00 PM ET. Holiday hours may vary.

What is the Sur La Table customer-service email address?

Sur La Table lists customerservice@surlatable.com for customer inquiries. Customers can also use the company’s online contact form.

Can I cancel a Sur La Table order?

Sur La Table says submitted orders begin processing immediately and ordinarily cannot be changed or canceled. Contact customer service immediately if the order information is incorrect, but a change is not guaranteed.

How long do I have to return a Sur La Table purchase?

Eligible items can generally be returned within 30 days of delivery. Proof of purchase is required, and the item must be new with its original packaging.

Can I return an online order to a Sur La Table store?

Yes. Sur La Table says eligible merchandise can be returned to a store with the invoice, receipt or order-confirmation email.

How do I report a damaged or incorrect order?

Call 1-317-559-2041 or use the official contact form. Save the product, carton, shipping label and packaging, and take photographs before contacting support.

Can I cancel a Sur La Table cooking class?

A class canceled at least 48 hours before its scheduled start may qualify for a refund, virtual gift card or transfer to another class. With less than 48 hours’ notice, Sur La Table generally does not provide a refund, exchange or store credit.

Do Sur La Table gift cards expire?

Sur La Table states that its gift cards do not expire. They can be used for eligible purchases online, in stores and for cooking classes. Customers can review gift-card options and balance information on the official Sur La Table gift-card page.

Where is Sur La Table headquartered?

Sur La Table lists its HQ correspondence address as 6100 4th Avenue South, Suite 500, Seattle, WA 98108.

Is CustomerServiceNumbers.com affiliated with Sur La Table?

No. CustomerServiceNumbers.com is an independent customer-service information and review website and is not affiliated with Sur La Table.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate company contact information and share customer-service experiences since 2004. CSN is independent and cannot access Sur La Table accounts, track orders, issue refunds, cancel cooking classes, approve returns or replace products.

Sur La Table’s contact information and policies can change. Verify important details through the official website before shipping a return, canceling a class or relying on a warranty or refund deadline.

Share Your Sur La Table Customer Service Experience

Have you contacted Sur La Table about an online order, delivery, damaged product, return, refund, cooking class, gift card, warranty, protection plan or store complaint? Share your experience below to help other customers.