Dave & Buster’s Customer Service: Phone, Power Card and Complaints

If you need help with a Dave & Buster’s visit, restaurant charge, Power Card, missing tickets, malfunctioning game, Rewards account, mobile app, gift card, party, event booking, or customer service complaint, start with the support route connected to the problem. Store-specific concerns should generally be reported to the location first, while Guest Relations can assist with unresolved complaints, Power Card disputes, Rewards problems, and account-related questions.

Dave & Buster’s Customer Service Phone Number

The main Dave & Buster’s customer service phone number is 1-888-300-1515. Guest Relations lists support hours of Monday through Sunday from 8 AM to 7 PM Central Time.

Customers can leave an after-hours voicemail at 1-800-842-5369. Dave & Buster’s also identifies this number as its Rewards Services contact.

Before calling, gather the information connected to the problem. This may include:

• The Dave & Buster’s location
• Date and approximate time of the visit
• Check, receipt, or transaction number
• Power Card number and PIN, when applicable
• Rewards account email or phone number
• Amount charged or number of missing chips or tickets
• Photographs or screenshots that document the problem
• The resolution you are requesting

Choose the Correct Dave & Buster’s Support Route

The best support route depends on whether the problem involves a specific restaurant, a Power Card, the Rewards app, a payment, a gift card, or an event.

• Food, service, cleanliness, employee, or location complaint: Speak with the manager at the location first. Escalate unresolved concerns to Guest Relations.
• Incorrect restaurant charge: Contact the location shown on the receipt and retain the receipt and payment statement.
• Refund request: Begin with the location that processed the transaction. Guest Relations can review an unresolved complaint but does not guarantee that a refund will be approved.
• Broken or malfunctioning arcade game: Notify an employee immediately while you are still at the location.
• Missing Power Card chips or tickets: Ask the location to review the card balance and transaction history, then contact Guest Relations if necessary.
• Lost or stolen Power Card: Report it promptly. Balance-replacement protection generally applies only to registered Power Cards.
• Rewards or mobile-app problem: Save screenshots and submit the Rewards Issue Form through the official Rewards page.
• Gift card problem: Use the support links provided through Dave & Buster’s official gift card page.
• Party or event problem: Contact the sales representative or location handling the event.
• Donation request: Contact the local Dave & Buster’s location. The company states that its general comment form is not the appropriate route for donation requests.

Dave & Buster’s Restaurant Complaints

Complaints involving food, table service, employee conduct, cleanliness, wait times, games, security, or the overall condition of a location should normally begin with the manager on duty. Addressing the concern before leaving may give the location an opportunity to inspect the food, game, receipt, or other issue directly.

If the matter is not resolved, call Guest Relations at 1-888-300-1515, email guest.relations@daveandbusters.com, or submit the Dave & Buster’s comment form.

The contact form allows customers to provide the location, subject, visit date and time, contact information, check number, employee description, and a written explanation. Include factual details and explain what the location has already done to address the complaint.

How to Escalate an Unresolved Complaint

1. Speak with the location manager and explain the requested resolution.
2. Keep the receipt, Power Card, photographs, and payment records.
3. Write down the employee or manager’s name and the date of the conversation.
4. Submit the official contact form or call Guest Relations.
5. Ask for a reference, case, or confirmation number when one is available.
6. Follow up with the same documentation if the promised response does not arrive.
7. Use the corporate mailing address only after the normal location and Guest Relations routes have been attempted.

Dave & Buster’s Charges and Refund Requests

For a duplicate charge, incorrect restaurant bill, disputed gratuity, unrecognized payment, missing refund, or other visit-related billing problem, begin with the location that processed the payment. Provide the visit date, check number, amount charged, receipt total, payment method, and a description of the discrepancy.

Keep both the restaurant receipt and the payment-card statement. A pending authorization may look different from the final posted charge, so verify whether the transaction is pending or completed before reporting the amount.

If the location cannot resolve the problem, contact Guest Relations. Power Card transaction disputes have additional rules. Dave & Buster’s terms instruct customers to notify the company about a disputed Power Card transaction or balance correction within 60 days.

Dave & Buster’s Power Card Support

Dave & Buster’s Power Cards contain chips used to activate participating games and tickets earned for eligible prize redemption. Customers can check balances through the D&B Rewards app, the official Power Card page, a location kiosk, or an authorized employee.

A Power Card without a four-digit PIN may need to be checked at a Dave & Buster’s location. If the app balance and website balance do not match, make sure the app is updated before contacting support.

Do Dave & Buster’s Power Card Chips Expire?

Dave & Buster’s current terms state that purchased regular chips generally do not expire and are not subject to a maintenance fee. Tickets other than certain promotional tickets also generally do not expire.

Reward Chips, Bonus Chips, Promotional Chips, special offers, and promotional tickets may have separate expiration dates. Customers should review the terms attached to each promotion or reward rather than assuming that every balance has the same rules.

Can Power Card Balances Be Combined?

Dave & Buster’s terms permit customers to combine chip and ticket balances from multiple Power Cards or Power Taps, subject to company restrictions. After a balance is transferred, the original card may show a zero balance but can generally be recharged again.

A Power Card can be associated with only one D&B Rewards account at a time, although a Rewards account can contain multiple Power Cards.

Lost, Stolen, or Damaged Power Cards

Register Power Cards with D&B Rewards as soon as possible. Dave & Buster’s states that it may replace the unredeemed chip and ticket balances associated with a registered lost, stolen, or damaged Power Card or Power Tap.

An unregistered card does not receive the same balance protection. If a registered Power Tap is lost or damaged, Dave & Buster’s may issue the remaining balance on a replacement Power Card rather than replacing the Power Tap itself.

Are Power Cards Refundable?

Dave & Buster’s terms state that Power Cards, Power Taps, and their associated chip and ticket balances are generally nonrefundable and cannot be redeemed for cash except where required by law.

This restriction is different from reporting a billing error. Customers can still ask Guest Relations to investigate an incorrect recharge, duplicate transaction, unauthorized transaction, or balance correction.

Broken Games, Deducted Chips, and Missing Tickets

Report a malfunctioning game to an employee before leaving the location. Identify the game, approximate time, number of chips deducted, and what occurred after the card was swiped or tapped.

Dave & Buster’s Power Card terms state that when a game malfunctions during play, the customer may receive one free play on the same game. If the game cannot quickly be returned to service, a free play may be provided on a comparable game. Tickets are not awarded for a malfunctioning play.

If the same card was charged multiple times, ask a manager to review the card’s transaction history. Power Card game-play and ticket-redemption history may also be available through a location kiosk.

D&B Rewards and Mobile App Support

The D&B Rewards app allows members to manage linked Power Cards, check balances, reload eligible cards, monitor tickets, receive offers, and follow Rewards progress.

For login problems, an email-already-in-use message, missing Power Cards, account verification, repeated logouts, or a card that cannot be added, use the Rewards Issue Form. Dave & Buster’s recommends including a screenshot of the error and as much account information as possible.

Power Card Visible in the App but Not Working

A card may fail to work if it was not added correctly or if its balance was consolidated onto another card. Update the app and check whether the card is still active. If it remains unusable, call Guest Relations at 1-888-300-1515.

Missing Rewards or Challenge Progress

Dave & Buster’s states that app and challenge progress may take 24 to 48 hours to update, especially when a location is busy. Food transactions are normally processed overnight and may also require up to 48 hours to appear.

If progress remains missing after 48 hours, submit the Rewards Issue Form with the receipt, location, visit date, Power Card information, Rewards account information, and screenshots.

Missing Food and Beverage Rewards Credit

Customers should tell the server that they are D&B Rewards members and provide the phone number or Power Card associated with the Rewards account. If a customer forgets to provide that information, Dave & Buster’s currently instructs the customer to contact Guest Relations within 48 hours to request review of the missing credit.

Special-event food purchases may be excluded from normal Rewards credit. Offers, Reward Chips, and Bonus Chips may also expire, so review the expiration date displayed in the app.

Unrecorded Qualifying Purchases

Dave & Buster’s terms instruct customers to retain receipts for qualifying purchases that were not properly credited. Claims for certain unrecorded qualifying purchases must be received within 45 days of the purchase shown on the receipt, and the terms limit the number of such requests considered per member during a calendar year.

Dave & Buster’s Gift Card Help

Customers can purchase gift cards, access balance tools, and find gift card support through the official Dave & Buster’s gift card page.

Gift card purchase, delivery, activation, and balance support may be handled by the gift card provider linked from Dave & Buster’s website. Use the official Dave & Buster’s page as the starting point instead of relying on a telephone number found in an advertisement or social-media comment.

Keep the gift card, purchase receipt, order confirmation, recipient email address, and delivery information. Do not publish the complete gift card number or PIN in a review.

Dave & Buster’s Parties and Event Support

Dave & Buster’s offers birthday parties, adult social events, group events, corporate events, school events, and team-building packages. Customers can begin through the official event-booking page.

According to the current Dave & Buster’s event FAQs:

• A signed contract and 50% nonrefundable deposit are generally required to confirm an online event booking.
• Some event space may be held as a courtesy for up to 72 hours, depending on the location and event date.
• The final guest count is generally due five business days before the event.
• Charges may be based on the final confirmed count or actual attendance, whichever is higher.
• Changes to a confirmed event should be directed to the sales representative listed in the confirmation email.
• If cancellation or rescheduling is necessary, contact the sales representative as soon as possible.

Keep the signed agreement, deposit receipt, confirmation email, menu or package selection, final guest count, and written communications with the event representative.

Dave & Buster’s Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently displays zero submitted reviews for Dave & Buster’s. Because there are no visible CSN reviews, there is not enough customer feedback on this page to identify a reliable positive or negative review pattern.

Claims that CSN customers frequently praise or complain about particular issues should not be made until the page has enough visible firsthand reviews to support those conclusions.

Customers can use the review form below to describe a firsthand experience involving:

• Guest Relations
• A specific Dave & Buster’s location
• Restaurant service or billing
• Power Card chips or tickets
• Broken or malfunctioning games
• D&B Rewards or the mobile app
• Gift cards
• Birthday parties or other events
• Complaint handling and resolution

A useful review should include the location, approximate date, support route used, response received, and whether the concern was resolved. Leave out account numbers, payment details, private employee information, and other sensitive data.

Dave & Buster’s Corporate Office

• Corporate Office Phone Number: 1-214-357-9588
• Corporate Office Hours: Monday-Friday, 8 AM-5 PM Central Time
• Corporate Address: Dave & Buster’s, Inc., 1221 S. Belt Line Road, Suite 500, Coppell, TX 75019

The corporate office number is not the primary customer service number. Customers should normally begin with the location and Guest Relations before attempting a corporate-office escalation.

If mailing a written complaint, include copies rather than original receipts. Provide the location, visit date, case number, summary of previous contact attempts, supporting documentation, and the resolution being requested.

For additional headquarters information, see the verified Dave & Buster’s Corporate Office Headquarters listing.

Related Customer Service Guides

• Applebee’s Customer Service
• Chili’s Customer Service
• Dairy Queen Customer Service

Frequently Asked Questions

What is the Dave & Buster’s customer service phone number?

The Dave & Buster’s Guest Relations phone number is 1-888-300-1515.

What are Dave & Buster’s Guest Relations hours?

Guest Relations lists hours of Monday through Sunday from 8 AM to 7 PM Central Time. After-hours voicemail is available at 1-800-842-5369.

Does Dave & Buster’s have a customer service email?

Dave & Buster’s lists guest.relations@daveandbusters.com in its official terms. Customers can also use the company’s online contact form.

How do I complain about a Dave & Buster’s location?

Speak with the location manager first. If the problem remains unresolved, call Guest Relations, email Guest Relations, or submit the official contact form with the location, date, check number, and requested resolution.

How do I dispute a Dave & Buster’s charge?

Contact the location that processed the transaction and retain the receipt and payment record. Escalate an unresolved problem to Guest Relations. Power Card transaction disputes should be reported promptly and within the time limit stated in the Power Card terms.

What should I do if a game takes my chips but does not work?

Report the malfunction to an employee immediately. Identify the game and provide the Power Card used. Dave & Buster’s terms provide for one free play on the same or a comparable game when a malfunction occurs during play.

What should I do if I lose my Power Card?

Contact the location or Guest Relations promptly. Registered Power Cards may qualify for replacement of their unredeemed chip and ticket balances. Unregistered cards do not receive the same protection.

Do Dave & Buster’s Power Card chips expire?

Purchased regular chips generally do not expire or have a maintenance fee. Reward Chips, Bonus Chips, Promotional Chips, and special offers may expire under their individual terms.

Can I combine two Dave & Buster’s Power Cards?

Dave & Buster’s terms generally allow chip and ticket balances to be combined or transferred between Power Cards, subject to company restrictions.

Why is my Rewards progress missing?

Rewards and challenge activity may take 24 to 48 hours to appear. If it remains missing after 48 hours, submit the Rewards Issue Form with the receipt, Power Card information, and screenshots.

How do I get help with a Dave & Buster’s gift card?

Start with the official gift card page on DaveAndBusters.com. It links to the current balance, purchase, FAQ, and customer-support tools.

Can I cancel a Dave & Buster’s event?

Contact the sales representative listed in the event confirmation. Dave & Buster’s states that the 50% event deposit is nonrefundable, although the representative may be able to discuss alternate dates or times.

Where is the Dave & Buster’s corporate office?

Dave & Buster’s lists its corporate office at 1221 S. Belt Line Road, Suite 500, Coppell, TX 75019. The corporate telephone number is 1-214-357-9588.

Is CustomerServiceNumbers.com affiliated with Dave & Buster’s?

No. CustomerServiceNumbers.com is an independent customer service information and review website and is not affiliated with Dave & Buster’s, Inc.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com provides contact information, complaint guidance, and a rating and comment section where consumers can submit reviews based on their own experiences.

Note: This website listing is not associated with Dave & Buster’s, Inc. Dave & Buster’s does not provide customer support through this website. Contact Dave & Buster’s directly for assistance with a visit, payment, Power Card, Rewards account, gift card, event, or other service concern.