If your DCI Telecom internet is not working, a wireless line has a billing or service problem, your home or business phone is down, or you need help with long-distance service or an invoice, start with DCI Telecom’s current customer-support system. Have your account number, service type and a clear description of the problem ready before contacting the company.
DCI Telecom Customer Service Contact Information
- Customer service: 1-866-850-5679
- Customer service hours: Monday-Friday, 9 a.m.-5 p.m. EST
- Support email: support@dcitelecom.net
- Mailing address: DCI Telecom, Box 62, St. Laurent, Quebec H4L 4V4, Canada
- Official website: DCITelecom.ca
- Contact and priority support: DCI Telecom Contact Us
- Online payments: DCI Telecom Make a Payment
- Invoice lookup: DCI Telecom Customer Login
- Complaint escalation: File a DCI Telecom Complaint
Which DCI Telecom Support Route Should You Use?
- General customer-service problem: Call 1-866-850-5679.
- Technical or account question: Search DCI’s Knowledge Base or submit the issue through the Contact Us page.
- Prefer a written response: Email support@dcitelecom.net or use the online contact form.
- Internet service problem: Identify whether you have DCI cable or DSL service and record what the modem or router is showing.
- Wireless or cellular problem: Have the affected mobile number, device and SIM information ready.
- Home or business VoIP problem: Check power and Internet connectivity before contacting support.
- Long-distance problem: Record the originating number, destination, date, time and error message or announcement.
- Billing or invoice question: Review the online invoice and payment information before calling.
- Unresolved complaint: Follow DCI’s formal complaint escalation process and, when eligible, consider the CCTS after giving DCI an opportunity to resolve the problem.
What to Have Ready Before Contacting DCI Telecom
Gather the information that applies to your issue:
- DCI Telecom account number
- Name and telephone number on the account
- Service address
- Type of DCI service involved
- Invoice or payment date for a billing problem
- Mobile number for a wireless problem
- Modem, router, phone adapter or other equipment information
- Error messages or service symptoms
- Date and approximate time the problem began
- Previous support or complaint information
Do not publish your account number, SIM information, passwords, credit-card details, government identification or private billing records in a public review.
DCI Telecom Internet Support
DCI currently advertises residential and business high-speed Internet services, including cable and DSL options.
If your Internet service stops working:
- Confirm that the modem, router and related equipment have power.
- Check whether all devices are affected or only one device.
- Record any warning lights or error messages.
- Restart equipment only according to the instructions for your service.
- Test through a wired connection when possible to distinguish an Internet problem from a Wi-Fi problem.
- Contact DCI Telecom at 1-866-850-5679 if service remains unavailable.
If an outage affects business operations, ask whether DCI has identified a network problem and whether an estimated restoration time is available.
DCI Wireless and Cellular Support
DCI Telecom currently offers wireless and cellular services in Canada, including traditional cellular and data-based VoIP options.
Contact DCI about:
- Activation problems
- SIM or service issues
- Mobile-data problems
- Call or text problems
- Roaming questions
- Billing and plan questions
- Number transfers
- Lost or stolen phones or SIM cards
For a lost or stolen device or SIM, contact DCI promptly so the company can explain the appropriate account and service-security steps.
Do not post an IMEI, SIM number, account PIN or other device-security information in a public complaint.
DCI Telecom Home Phone and VoIP Help
DCI provides Internet-based home and business telephone service.
Because VoIP service depends on Internet connectivity and electrical power, a telephone problem may actually be caused by:
- An Internet outage
- A modem or router problem
- A telephone adapter problem
- A power failure
- Account or service provisioning
- Incorrect equipment connections
Before contacting support, determine whether Internet access is also unavailable and whether the DCI phone equipment has power.
Important DCI Telecom VoIP 911 Information
DCI’s current site continues to provide a dedicated 911 information link for its VoIP customers. Customers who rely on Internet phone service for emergency communications should understand its limitations before an emergency occurs.
DCI Telecom Long-Distance Help
DCI continues to offer long-distance calling for residential, business and mobile users.
For a problem with a long-distance call, record:
- The DCI account or registered originating telephone number
- The country and destination number
- Date and time of the attempted call
- Whether the call failed, disconnected or had poor audio
- Any recorded error message
- Whether other destinations can be reached successfully
Do not repeatedly redial an international destination if you are uncertain whether chargeable calls are connecting. Review account usage and contact DCI if billing appears incorrect.
DCI Telecom Business Cloud PBX
DCI Telecom currently offers managed Cloud PBX business telephone systems.
Its business phone service includes features such as:
- Auto attendants
- Call transfers
- Ring groups
- Call queues
- Voicemail
- Voicemail-to-email
- Call forwarding
- Local and toll-free numbers
- Number porting
For a business-phone outage, identify whether:
- Every user is affected
- Only incoming or outgoing calls are affected
- The Internet connection is working
- A specific extension or location is affected
- Calls are reaching voicemail or an auto attendant
Provide this information when contacting DCI technical support.
DCI Telecom Billing and Invoice Help
DCI maintains an online customer invoice lookup and an online payment page.
For an unexpected charge:
- Locate the applicable invoice.
- Identify the exact disputed amount.
- Compare it with the service or plan on the account.
- Check recent service changes, usage or equipment charges.
- Review previous payments.
- Contact DCI with the invoice date and disputed item.
If you make a payment, save the confirmation until it appears correctly on the DCI account.
Do not send complete credit-card information through an ordinary email message.
DCI Telecom Prepaid Account Payments
DCI’s current payment page provides prepaid top-up options as well as regular invoice payments.
Before submitting a payment:
- Confirm the DCI account number
- Confirm the name and phone number
- Verify that you are using an official DCI Telecom payment page
- Save the payment confirmation
If a prepaid top-up does not appear, contact DCI with the amount, date and payment confirmation rather than submitting repeated payments.
DCI Telecom Customer Support Hours
DCI’s current Contact Us page lists its customer-service and support staff as available:
Monday-Friday, 9 a.m.-5 p.m. EST
The company also encourages customers to search its Knowledge Base or submit an email request. DCI states that its senior support staff generally responds to email inquiries within 24 hours.
Customers can also request a scheduled callback through the DCI website.
How to Escalate a DCI Telecom Complaint
DCI publishes a formal three-step complaint process.
Step 1: Contact Customer Service
Call 1-866-850-5679 and explain the problem and requested resolution.
Keep notes showing:
- Date and time of contact
- Representative’s name when provided
- Problem discussed
- Resolution offered
- Any promised follow-up
Step 2: Ask for a Supervisor
If the first representative cannot resolve the complaint satisfactorily, ask for escalation.
DCI states that the call will be transferred to a supervisor when one is available. If a supervisor is unavailable, DCI says one will call back within 24 hours.
Step 3: File an Online Complaint
If the supervisor review does not resolve the problem, use DCI’s official online complaint form.
Include the DCI account number, telephone number, issue history and requested resolution.
Complaining to the CCTS About DCI Telecom
DCI itself directs unresolved customers to the CCTS after its internal complaint process.
- CCTS telephone: 1-888-221-1687
- CCTS website: CCTS
- File a complaint: CCTS Complaint Information
Before filing, give DCI Telecom a reasonable opportunity to resolve the problem and keep invoices, correspondence and account records relevant to the dispute.
Canadian Wireless and Internet Consumer Protections
Canadian telecommunications customers may have rights under CRTC consumer codes depending on the type of service.
The CRTC publishes:
These resources explain protections involving contracts, billing, service changes, cancellations and complaint procedures.
If an eligible complaint cannot be resolved with the provider, the CRTC directs consumers to the CCTS.
DCI Telecom Reviews and Complaints
CustomerServiceNumbers.com currently shows no published DCI Telecom customer reviews and a 0 out of 5 rating based on zero reviews. There is therefore not enough first-hand CSN feedback to identify a reliable customer-service rating or complaint trend.
The previous version of this page stated that reviews often praised DCI Telecom’s reliability and quality while some complaints involved customer-service responsiveness, installation and billing. Those statements were not supported by visible CustomerServiceNumbers.com reviews and should not be presented as findings from the CSN review section.
If you have contacted DCI Telecom, useful first-hand review details include:
- The type of service involved
- Whether the issue involved Internet, wireless, VoIP, long distance, billing or another product
- Which support route you used
- Whether the complaint was escalated to a supervisor
- How long it took to receive a response
- Whether the problem was resolved
Do not publish DCI account numbers, telephone PINs, payment information, SIM information, home addresses or private support documents.
About DCI Telecom
DCI Telecom is a Canadian telecommunications provider serving residential and business customers.
The company says it began by offering low-cost long-distance service to Canadians and later expanded into a broader telecommunications provider.
Current DCI services include:
- Cellular service
- High-speed Internet
- Home phone
- Business Cloud PBX
- Long-distance calling
- Local and toll-free telephone numbers
- Virtual fax
- eSIM and travel connectivity products
DCI’s current website lists its mailing address as Box 62, St. Laurent, Quebec H4L 4V4.
Related Canadian Telecom Customer Service Pages
DCI Telecom Customer Service FAQs
What is the DCI Telecom customer service phone number?
Call DCI Telecom customer service at 1-866-850-5679.
What is DCI Telecom’s customer service email?
DCI currently lists support@dcitelecom.net.
What are DCI Telecom’s customer service hours?
DCI’s current Contact Us page lists support hours as Monday through Friday from 9 a.m. to 5 p.m. EST.
Where is DCI Telecom located?
DCI’s current website lists its mailing address as Box 62, St. Laurent, Quebec H4L 4V4, Canada.
Is the old Pickering, Ontario DCI Telecom address still current?
The current DCI Telecom website does not use the older 1550 Bayly Street, Pickering address shown on the previous version of this page. DCI currently publishes Box 62, St. Laurent, Quebec H4L 4V4 as its contact address.
Does DCI Telecom offer Internet service?
Yes. DCI currently advertises high-speed Internet services along with cellular, phone and business communications products.
Does DCI Telecom offer cellular service?
Yes. DCI’s current website offers cellular and data-based wireless plans.
Does DCI Telecom offer home phone service?
Yes. DCI provides Internet-based home telephone service as well as business Cloud PBX service.
How do I pay a DCI Telecom bill?
Use DCI’s official Make a Payment page or follow the payment instructions on the invoice. Save the payment confirmation.
Where can I find a DCI Telecom invoice?
DCI provides an online Customer Login/Invoice Lookup through DCITelecom.com.
How do I file a complaint against DCI Telecom?
Start by calling customer service. If the problem is not resolved, ask for a supervisor. If necessary, use DCI’s online complaint form. Eligible unresolved Canadian telecom complaints can then be submitted to the CCTS.
What is the CCTS phone number?
The current CCTS toll-free complaint number is 1-888-221-1687.
Does DCI Telecom have VoIP 911 service?
DCI provides 911 information specifically for its VoIP customers. Because Internet-based phone service can have emergency-calling limitations, customers should review DCI’s current 911 information, keep their service location current and maintain a backup communication method.
Is DCI Telecom still in business?
Yes. DCI Telecom currently maintains an active Canadian website and continues to advertise cellular, Internet, home phone, business phone, long-distance and related telecommunications services.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share first-hand service experiences since 2004. CSN independently organizes contact information, complaint routes, support resources and customer reviews.
CustomerServiceNumbers.com is not affiliated with DCI Telecom, the CRTC, Bell Canada, Rogers or the CCTS. Contact information, plans, rates, support hours and telecommunications policies can change, so verify important account, billing and service decisions through current official resources.
Share Your DCI Telecom Customer Service Experience
Have you contacted DCI Telecom about Internet service, wireless service, a home or business phone, long-distance calling, billing, an invoice, technical support or an unresolved complaint?
Leave a respectful first-hand review below describing the service involved, which support route you used, what happened, how long assistance took and whether the issue was resolved.
Privacy reminder: Posting a review on CustomerServiceNumbers.com does not contact DCI Telecom, open a technical-support ticket, dispute a bill or file a CCTS complaint. Do not post account numbers, passwords, SIM details, telephone PINs, payment information, service addresses or private customer-service correspondence.
Independent Site Disclaimer: CustomerServiceNumbers.com is an independent consumer-information and review website. It is not affiliated with DCI Telecom, and DCI Telecom does not provide customer service through this page.