Before using Direct Express for your government benefit payments, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Direct Express is a prepaid debit card program used to distribute federal benefits, such as Social Security, to recipients who do not have a bank account.
How to Contact Direct Express
You can reach Direct Express customer service using the following details:
- Phone Number (Customer Support): 1-888-741-1115
- Email Support: Direct Express does not provide a direct email for customer support; customers are encouraged to use the phone support for inquiries.
- Chat: Not available; inquiries are typically handled via phone.
- Customer Service Hours: Support is available 24/7 for customer inquiries and assistance.
- Corporate Address: Comerica Bank, 39200 Six Mile Road, Livonia, MI 48152, USA (issuer of the Direct Express card)
- Website: https://www.usdirectexpress.com/
Direct Express Customer Support Reviews and Complaints
When considering using Direct Express, it’s helpful to review customer service feedback. Direct Express competes with other prepaid card providers such as Netspend, Green Dot, and Chime. Customer reviews often highlight the convenience of using Direct Express for receiving federal benefits, especially for those without a bank account. Many customers appreciate the ease of access to funds and the ability to manage their accounts online. However, some complaints focus on issues related to account security, card replacement delays, and the responsiveness of customer support, particularly when dealing with fraudulent charges or lost cards.
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At CustomerServiceNumbers.com, we also provide a rating, review, and comment section where you can leave your own review.
Note: This website listing is not associated with Comerica Bank or the Direct Express program. The information and the reviews are a service provided by CustomerServiceNumbers.com.
