Van Cleef & Arpels Client Relations can help with online orders, jewelry and watch purchases, returns, exchanges, delivery problems, product availability, repairs, adjustments and boutique questions. For valuable jewelry or timepieces, keep your order, service and shipping records until the issue is completely resolved.
How to Contact Van Cleef & Arpels Customer Service
- U.S. Client Relations: 1-888-795-2533
- Online contact form: Email Van Cleef & Arpels Client Relations
- Care and service: Van Cleef & Arpels Care & Services
- Find a boutique: Van Cleef & Arpels Boutique Locator
- Registered U.S. office: Van Cleef & Arpels, a division of Richemont North America, Inc., 645 Fifth Avenue, New York, NY 10022
- Historic Fifth Avenue boutique: 744 Fifth Avenue, New York, NY 10019
- Official website: VanCleefArpels.com
The 744 Fifth Avenue address is the Maison’s historic New York boutique. Customers with an order, return or repair problem should normally begin with Client Relations or the boutique handling the transaction rather than sending merchandise or correspondence to an office address without instructions.
Best Van Cleef & Arpels Support Route by Issue
- Online order: Contact Client Relations with the order number and email address used for the purchase.
- Change an order: Call 1-888-795-2533 or use the official online contact options as soon as possible.
- Return or exchange: Review the current online return requirements before shipping or bringing the creation to a boutique.
- Missing or delayed delivery: Check the shipping email and tracking link, then contact Client Relations if the status is unclear.
- Jewelry repair: Use Van Cleef & Arpels Care & Services, visit a boutique or request the U.S. home collection service.
- Watch service: Contact Client Relations or a Van Cleef & Arpels boutique for maintenance, repair and guarantee questions.
- Ring, bracelet or chain adjustment: Contact a boutique or Client Advisor before leaving or shipping a valuable creation for service.
- Boutique complaint: Begin with the boutique involved and escalate through Client Relations if the issue remains unresolved.
- Authentication or valuation: Use the Maison’s official Care & Services resources rather than relying on an unofficial online opinion.
Information to Have Before Contacting Van Cleef & Arpels
- Order number or purchase receipt
- Email address used for an online order
- Purchase date and boutique location, if applicable
- Collection and product name
- Product reference or serial information when requested privately
- Guarantee or service documentation
- Repair or service-request reference
- Shipping and return tracking information
- Photos showing damage or a service concern
- Previous emails or Client Relations correspondence
- A clear explanation of the requested resolution
Van Cleef & Arpels Returns and Exchanges
Van Cleef & Arpels currently accepts eligible online returns by mail or through participating boutiques.
For U.S. online and Client Relations purchases:
- Creations with a retail price below $50,000 before tax generally must be returned within 30 days after delivery.
- Creations priced at $50,000 or more before tax generally must be returned within 14 days after delivery.
Returned creations must generally be unworn, undamaged and unaltered, with the original tags, packaging, accessories and proof of purchase when required.
Start with the official Van Cleef & Arpels FAQ and return instructions rather than mailing valuable merchandise to an address found elsewhere.
Van Cleef & Arpels provides prepaid return shipping for qualifying online returns initiated through its official process.
Personalized, Engraved and Adjusted Creations
Return rules can be different when a Van Cleef & Arpels creation has been personalized or altered.
The Maison’s Conditions of Sale state that personalized or bespoke products generally cannot be cancelled, returned or exchanged except where applicable rights involving a defective product apply. This can include:
- Engraved creations
- Custom or special orders
- Bespoke products
- Items altered from their original condition
- Certain resized creations
Confirm the return consequences before requesting engraving, resizing or another permanent alteration.
Van Cleef & Arpels Refund Timing
Returned creations are inspected through quality control before a refund is approved.
The current Van Cleef & Arpels FAQ says customers should receive an approved refund within approximately seven business days after the return process and quality-control review. The company’s Conditions of Sale also describe a refund period following receipt of an eligible return.
Keep the return confirmation and carrier tracking until the money has posted to the original payment method. A bank or card issuer may require additional processing time after Van Cleef & Arpels issues the refund.
Van Cleef & Arpels Shipping and Delivery
Van Cleef & Arpels currently offers complimentary U.S. shipping options for eligible online and telephone orders.
Typical listed delivery estimates include:
- Standard delivery: approximately 2-5 business days
- Express delivery: approximately 1-3 business days when available
Availability, adjustments, engraving and other special requests can extend delivery times.
Van Cleef & Arpels generally requires an adult age 21 or older to sign for deliveries. The Maison states that ordinary online orders are not delivered to P.O. boxes, APO/FPO addresses, hotels, hospitals, freight forwarders or directly to UPS and FedEx store locations.
Because these shipments may contain valuable jewelry or watches, monitor tracking information closely and avoid publicly sharing tracking numbers, delivery addresses or expected delivery times.
Missing or Delayed Van Cleef & Arpels Orders
If an order has not arrived:
- Check the shipment confirmation and carrier tracking.
- Confirm that an adult was available for the required signature.
- Keep all order and tracking emails.
- Contact Client Relations at 1-888-795-2533 if the shipment appears delayed, lost or incorrectly delivered.
- Do not publish your tracking number or delivery address in a public review.
If a package arrives damaged or appears tampered with, photograph its condition before discarding the packaging and contact Van Cleef & Arpels promptly.
Van Cleef & Arpels Jewelry Repair and Service
Van Cleef & Arpels provides jewelry-care services that can include cleaning, polishing, repairs, stone replacement, ring adjustments and chain adjustments.
Use the official jewelry care and repair information to review available services.
Before leaving valuable jewelry for service:
- Photograph the creation in good lighting.
- Record the visible stones, clasps, links and identifying characteristics.
- Keep the original purchase and guarantee documentation when available.
- Ask what work is recommended and whether a charge applies.
- Keep the service receipt or repair reference.
- Inspect the creation carefully when it is returned.
Report a loose stone, damaged clasp, weakened chain or other apparent structural problem before continuing to wear the creation.
Van Cleef & Arpels Home Collection Service
U.S. customers who need service may be able to use the Maison’s complimentary home collection program.
Van Cleef & Arpels instructs customers to start a service request through its official process. Customers may complete the service form and email it to usa@clients.vancleefarpels.com or call 1-888-795-2533.
The Maison can provide a specialized shipping kit. After the creation arrives, its workshop examines the piece and provides information about the recommended work and any applicable charges.
Review the official Van Cleef & Arpels Home Collection Service before shipping jewelry.
Do not ship a valuable creation using an address or label obtained through an unofficial source.
Van Cleef & Arpels Watch Service and Guarantee
Van Cleef & Arpels offers maintenance and repair services for its watches. Depending on the watch, purchase date and applicable guarantee, eligible manufacturing or material defects may qualify for guarantee service.
The Maison currently states that watches purchased on or after April 1, 2020 can be covered by an eight-year Van Cleef & Arpels guarantee, subject to the applicable guarantee conditions.
Review the Van Cleef & Arpels Guarantee or contact Client Relations before assuming that a repair will be complimentary.
Keep the purchase documentation and any previous service records with the watch’s records.
Van Cleef & Arpels Fifth Avenue Boutique
Van Cleef & Arpels’ historic New York boutique is located at:
744 Fifth Avenue
New York, NY 10019
The Maison has operated at this Fifth Avenue location since 1940. It is a retail boutique offering jewelry, High Jewelry, watches and services such as engraving, adjustment and shining.
Use the official Fifth Avenue boutique page for current hours, telephone information and appointments.
Do not confuse this boutique address with the company’s registered U.S. office at 645 Fifth Avenue.
How to Escalate a Van Cleef & Arpels Customer Service Problem
- Start with the boutique or Client Relations channel responsible for the purchase, return or service request.
- Provide the order, receipt or service reference privately.
- Explain the issue in a short timeline, including purchase, delivery and previous contact dates.
- For repair or condition concerns, provide photographs when requested.
- Ask for a clear explanation of the proposed resolution and expected next step.
- Keep emails, service documents, tracking details and refund confirmations.
- If the issue remains unresolved, follow up through Client Relations with the history of the case.
For high-value jewelry, document the item’s condition carefully before and after any shipment or repair service.
Van Cleef & Arpels Reviews and Complaints
CustomerServiceNumbers.com currently displays a Van Cleef & Arpels rating of 0 out of 5 stars based on 0 reviews.
There are currently no customer reviews on this page, so there is not enough CustomerServiceNumbers.com review data to identify reliable positive or negative customer-service trends.
What to Include in a Van Cleef & Arpels Review
Helpful reviews can describe:
- Online or boutique purchase experience
- Client Relations response time
- Shipping or delivery problems
- Returns and refunds
- Jewelry or watch repair
- Ring, bracelet or chain adjustment
- Product availability
- Boutique service
- Whether the promised resolution was completed
Privacy and Security Warning for Jewelry Reviews
Do not publish a Van Cleef & Arpels order number, serial number, certificate number, complete receipt, home address, phone number, email address, payment information, tracking number or photographs revealing where valuable jewelry is stored.
For repair disputes, crop identifying numbers and personal information from photographs before posting them publicly.
Use official Van Cleef & Arpels channels when the Maison needs private information to identify a purchase or creation.
Related Jewelry Customer Service Pages
- Cartier Customer Service
- BVLGARI Customer Service
- Kay Jewelers Customer Service
- Jared Customer Service
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Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Van Cleef & Arpels, Richemont North America, Inc. or Compagnie Financière Richemont SA. Van Cleef & Arpels does not provide customer support through this website.
Phone numbers, service availability, delivery estimates, return requirements, guarantees, repair services and refund procedures can change. Contact Van Cleef & Arpels directly or review its official website for decisions concerning a specific purchase, return or service request.