BVLGARI Customer Service, Returns, Warranty and Repairs

Need help with a BVLGARI online order, return, refund, damaged item, jewelry or watch repair, warranty claim, product-care question, or unresolved complaint? The correct support route depends on where the item was purchased and whether the problem concerns an order, boutique purchase, repair, or warranty.

What to Have Ready Before Contacting BVLGARI

• Online order number or boutique receipt
• Name, email address and telephone number used for the purchase
• Product name, model, reference number, or serial number when applicable
• International Digital Warranty and Authenticity Card
• Delivery tracking and return-tracking information
• Clear photographs of damage, defects, packaging, security tags and shipping labels
• Dates and details of earlier calls, emails, boutique visits, or repair estimates
• The resolution requested, such as a return, refund update, exchange, inspection, repair, or written explanation

BVLGARI Online Orders, Shipping and Delivery

Contact BVLGARI customer service for an order-confirmation problem, payment issue, shipment delay, missing package, damaged delivery, incorrect item, or order marked delivered but not received. Check the order confirmation and online account first for the latest available status.

Save the exterior packaging and take photographs before opening a visibly damaged shipment. Report missing, damaged, or incorrect merchandise promptly. For a delivery dispute, retain all carrier tracking information and any delivery photographs.

BVLGARI Returns, Exchanges and Refunds

BVLGARI’s U.S. online return policy generally allows eligible items to be returned within 30 calendar days of delivery. Items must be new, unused and unworn, with applicable tags attached. A security tag must remain attached when one was supplied.

Products showing wear, damage, engraving, embossing, resizing, or another alteration are generally ineligible. Fragrances and personalized products cannot be returned or exchanged. Include the original receipt, packaging, accessories, warranty or authenticity card, and promotional items supplied with the order.

For an online order valued below $5,000, including shipping and taxes, BVLGARI directs customers to register the return online and print the complimentary return label. For an order valued at $5,000 or more, contact BVLGARI customer service to initiate the return and arrange the authorized pickup process.

Online purchases taken to a U.S. boutique may be eligible for an exchange rather than a cash refund. Contact the boutique before visiting. Refunds for accepted online returns are generally issued to the original payment method after inspection.

Start or review a BVLGARI online return.

Boutique Purchases

For an item purchased at a BVLGARI boutique, contact the original boutique first. Boutique transactions and online transactions may follow different return, exchange and refund procedures. Have the original receipt and product documentation available and confirm eligibility before traveling to the store.

If the purchase was made through an authorized retailer, contact that retailer about its return policy before asking BVLGARI to evaluate a warranty or repair concern.

BVLGARI Warranty Coverage

Warranty coverage depends on the product, purchase date, authorized sales route and terms recorded with the item’s International Digital Warranty and Authenticity Card.

• Jewelry: BVLGARI states that jewelry creations include a 24-month warranty covering manufacturing defects.
• Watches: BVLGARI states that watches purchased from July 2023 generally include a five-year warranty. Earlier purchases generally carried a three-year warranty. Product-specific exceptions may apply.
• Bags and accessories: BVLGARI states that covered leather creations include a 24-month warranty for manufacturing defects.

Normal wear, accidental damage, loss, theft, misuse, negligence and unauthorized repairs are generally excluded. Bring the item, receipt and warranty documentation to a BVLGARI boutique or authorized retailer for evaluation.

Review BVLGARI’s watch warranty guidance.

BVLGARI Repairs and Product Care

Jewelry Repairs

BVLGARI boutiques and authorized retailers can inspect jewelry for cleaning, polishing, resizing, clasp problems, damaged settings, missing components and other repair needs. The item is evaluated before the work is approved, and BVLGARI may provide a quotation.

If a stone, setting, clasp, or other component appears damaged, stop wearing the piece until it has been inspected. Visit the official BVLGARI jewelry service page for current guidance.

Watch Service

BVLGARI offers basic and complete watch services, battery replacement, movement checks, water-resistance testing, cleaning, bracelet work and other repairs. Service requirements and costs depend on the watch and its condition.

BVLGARI recommends periodic professional servicing. Take the watch and warranty card to a BVLGARI boutique or authorized retailer instead of mailing it without written instructions. Visit the BVLGARI watch service page.

Bags and Accessories

A boutique can inspect a BVLGARI bag, leather item, clasp, zipper, handle, strap, or accessory and determine whether cleaning, refurbishment, replacement parts, or service-center repair may be available.

BVLGARI Authenticity and Secondhand Purchases

BVLGARI guarantees authenticity for products purchased through BVLGARI boutiques and authorized retailers. Eligible creations are supplied with an International Digital Warranty and Authenticity Card linked to product information.

BVLGARI states that it does not provide standalone authentication for secondhand jewelry or leather goods. Customer service should therefore not be presented as a general authentication service for an item purchased from an auction, resale platform, private seller, or unauthorized dealer.

If a resale seller promised independent authentication, a refund, or buyer protection, contact that seller or marketplace about its own procedures. Do not ship a valuable item to an unknown person claiming to represent BVLGARI.

Read BVLGARI’s jewelry authenticity guidance.

How to Escalate a BVLGARI Complaint

1. Begin with the correct channel: customer service for an online order or the original boutique for a boutique purchase.
2. Explain the problem briefly and state the specific resolution requested.
3. Ask for a case number, repair reference, return authorization, or written confirmation.
4. Save receipts, warranty documentation, photographs, tracking information and correspondence.
5. For a repair dispute, request the inspection findings, proposed work, estimated cost and warranty decision in writing.
6. If the issue remains unresolved, follow up through the official contact form or email and include the previous reference number.
7. Leave a factual review on CustomerServiceNumbers.com after BVLGARI has had an opportunity to respond.

BVLGARI Reviews and Complaints

At the time of this update, this CustomerServiceNumbers.com page has no published BVLGARI customer reviews. There is therefore not enough on-site feedback to identify a reliable pattern of praise or complaints.

Customers can help improve this resource by describing the product involved, purchase channel, support method, response time and outcome without posting private account, payment, order, address, or serial-number information.

Share Your BVLGARI Customer Service Experience

Did BVLGARI resolve your order, return, refund, boutique, warranty, repair, or product-care issue? Leave a review below describing what happened and how the company responded. Reviews should reflect your own experience and avoid including private personal or financial information.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has collected customer-service information and consumer experiences since 2004. Contact information is checked against current company resources when pages are updated, and readers can contribute first-hand reviews to help other customers choose the appropriate support route.

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Frequently Asked Questions

What is the BVLGARI customer service phone number?

Call 1-800-BVLGARI or 1-800-285-4274 for U.S. customer service.

What are BVLGARI’s customer service hours?

BVLGARI lists U.S. customer service hours as Monday through Friday, 9 a.m. to 9 p.m. Eastern, and Saturday, 10 a.m. to 6 p.m. Eastern.

How do I email BVLGARI?

Email BVLGARI U.S. customer service at us_cc@Bulgari.com or use the official online contact form.

How long do I have to return an online BVLGARI order?

Eligible online items generally must be returned within 30 calendar days of delivery. Products must meet BVLGARI’s condition, packaging, documentation and security-tag requirements.

Can I return fragrance or personalized BVLGARI products?

No. BVLGARI states that fragrances and personalized products are not eligible for return or exchange.

How do I arrange a BVLGARI repair?

Contact customer service or bring the item to a BVLGARI boutique or authorized retailer for inspection. Obtain the correct instructions before shipping a valuable item.

Will BVLGARI authenticate a secondhand item?

BVLGARI does not provide general standalone authentication for secondhand jewelry or leather goods. Authenticity is guaranteed for purchases made through BVLGARI boutiques and authorized retailers.

Does CustomerServiceNumbers.com provide BVLGARI support?

No. CustomerServiceNumbers.com cannot access BVLGARI orders, issue refunds, arrange repairs, make warranty decisions, or authenticate products. Contact BVLGARI directly using the verified information above.