Earth Fare customers may need help with a store purchase, return, advertised sale item, product-quality concern, Healthy Rewards promotion, missing product, Instacart order, employee interaction, or another grocery-shopping issue. Earth Fare currently handles many customer concerns through its individual store locations rather than publishing one nationwide customer-service number on its website.
How to Contact Earth Fare Customer Service
- Nationwide Customer Service: Earth Fare does not currently publish a separate verified nationwide customer-service number on its official website
- Asheville Westgate Store: 1-828-255-2999
- Asheville Address: 66 Westgate Parkway, Asheville, NC 28806
- Store Directory: Find an Earth Fare Store and Phone Number
- Return Policy: Earth Fare Return Policy
- Weekly Ad: Earth Fare Weekly Ad
- Online Ordering: Earth Fare Delivery and Pickup
- Instacart Customer Service: 1-888-246-7822 for qualifying online-order and delivery issues handled by Instacart
- Official Website: EarthFare.com
Earth Fare is a natural and organic grocery retailer founded in Asheville in 1975. The current Earth Fare website lists stores in North Carolina, South Carolina, Virginia, Tennessee, Florida, and Georgia.
Best Earth Fare Support Route by Issue
- Store purchase problem: Contact the Earth Fare location where the purchase was made and ask for the department manager or store manager.
- Return or refund: Review Earth Fare’s current return policy and take the product and receipt to the store when required.
- Advertised item unavailable: Contact the store involved and ask whether the item is expected back in stock or whether another location has availability.
- Food-quality concern: Keep the product, packaging, UPC, lot number, expiration date, and receipt and contact the store manager promptly.
- Healthy Rewards issue: Keep the receipt and screenshots of the advertised member offer and contact the store where the promotion was used.
- Instacart missing or damaged item: Report the problem through the Earth Fare online-order account or Instacart Help Center.
- Delivery or shopper problem: Use Instacart support when the issue concerns the online shopper, delivery, substitution, or online-order refund.
- Unresolved store complaint: Ask the store manager how the concern can be escalated and retain all purchase and complaint records.
Earth Fare Store Phone Numbers
Earth Fare’s official store directory publishes a direct telephone number for each current location.
Current locations include stores in:
- Asheville and Boone, North Carolina
- Charleston, Columbia, Rock Hill, Fort Mill, and Summerville, South Carolina
- Roanoke and Christiansburg, Virginia
- Johnson City and Knoxville, Tennessee
- Ocala, Florida
- Athens, Georgia
Use the official Earth Fare Store Locator for the current address and phone number before visiting or calling.
Store hours can differ by location and may change for holidays, weather, or other local conditions.
Earth Fare Return Policy
Earth Fare currently advertises a 100% satisfaction guarantee and says it will refund the price paid for a purchase.
The current policy states:
- Qualifying returns made without a receipt can generally receive the price paid as an Earth Fare gift card.
- Body-care products require a receipt.
- Vitamins and supplements require a receipt.
- General merchandise requires a receipt.
- Body care, vitamins, supplements, and general merchandise must be returned within 30 days of purchase.
- Alcohol cannot be returned.
Review the official Earth Fare Return Policy before making a special trip to a store.
Earth Fare Product Quality Complaints
For a concern involving food quality, freshness, packaging, spoilage, or another product problem, contact the store where the item was purchased.
Keep:
- The receipt
- Product packaging
- UPC or barcode
- Lot or batch number when available
- Expiration or best-by date
- Photographs of the product
- Approximate purchase date
If keeping a spoiled or unsafe food product would create a health or sanitation problem, record the identifying information and photographs before disposing of it.
For a packaged national-brand product, the manufacturer may also need to be contacted if the complaint involves manufacturing, labeling, contamination, or another product-specific issue.
Earth Fare Weekly Ads and Sold-Out Sale Items
Earth Fare publishes current weekly advertisements and daily promotions through EarthFare.com.
Availability can vary by store, and some promotions apply only at participating locations or while supplies last.
If you are making a special trip for an advertised item:
- Check the current weekly ad.
- Confirm the promotion dates.
- Check whether the offer is limited to particular stores.
- Call the store before traveling if availability is especially important.
- Keep a screenshot or copy of the advertised offer if there is a pricing dispute.
This issue is particularly relevant to the current CustomerServiceNumbers.com review history because one reviewer reported repeatedly finding advertised sale products sold out.
Earth Fare Healthy Rewards
Earth Fare currently promotes Healthy Rewards and advertises member-exclusive deals through its website.
Rewards and promotions can vary over time, so check the current offer before shopping.
For a problem involving:
- Member pricing
- A coupon
- An advertised Healthy Rewards deal
- Account recognition at checkout
- A missing discount
keep the receipt and a screenshot or copy of the offer and contact the store involved.
Do not publish your account login information, telephone number, email address, or private rewards information in a public review.
Earth Fare Instacart Delivery and Pickup
Earth Fare’s current online ordering system is powered by Instacart.
Online customers can use the service for eligible pickup and delivery orders.
Instacart support handles many issues involving:
- Missing items
- Incorrect items
- Damaged or spoiled products
- Poor substitutions
- Delivery problems
- Shopper communication
- Online payments
- Online-order refunds or credits
Use the Earth Fare / Instacart Help Center for an online order.
Instacart also lists customer service at 1-888-246-7822.
For a recent order problem, report it through the order itself as soon as possible. Keep the digital receipt, photographs, order information, and any chat with the shopper.
Earth Fare Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays a 3.5 out of 5 rating based on 2 Earth Fare reviews.
The two currently published reviews are older and describe different experiences:
- June 2018: A reviewer complained that advertised sale items at the Huntersville location were repeatedly sold out and also expressed concern about rising prices.
- September 2014: A reviewer described being a loyal Earth Fare shopper after living in Johnson City and Asheville and requested that Earth Fare open a store near Viera, Florida.
Two older reviews are not enough to establish a broad current trend about Earth Fare’s customer service, pricing, products, or store operations. They are best read as individual customer experiences from 2014 and 2018.
Earth Fare Closed and Reopened Stores
Earth Fare’s history can cause confusion when customers encounter old addresses and telephone numbers online.
The former Earth Fare business announced the closure of all of its stores in 2020. A new ownership group subsequently acquired the Earth Fare name and selected assets and reopened stores, beginning with Asheville.
Earth Fare is operating today, but its current store network is substantially smaller than the former chain.
For that reason, use the current Earth Fare Store Directory rather than an older search result before calling or visiting a location.
How to Escalate an Earth Fare Customer Service Complaint
- Start with the Earth Fare department where the problem occurred.
- Ask for the store manager if the department cannot resolve the issue.
- Keep the receipt, advertisement, product packaging, photographs, and other supporting information.
- Explain the resolution requested, such as a refund, replacement, price correction, or management response.
- For an Instacart order, determine whether Earth Fare or Instacart controls the disputed issue.
- Save any emails, digital receipts, support chats, refund confirmations, or promised resolutions.
- If the local store does not resolve the concern, ask management how to escalate the complaint to Earth Fare’s business office.
For additional corporate-office and escalation information, see Earth Fare Corporate Office Headquarters.
About Earth Fare
Earth Fare traces its history to 1975, when its original natural-food store opened in Asheville, North Carolina.
The company focuses on natural and organic groceries, produce, meat and seafood, prepared foods, bakery products, bulk foods, supplements, body care, and other health-focused merchandise.
Earth Fare’s current website emphasizes its Food Philosophy and Boot List, which identify ingredients the company says are excluded from foods sold in its stores.
The current official store directory lists 13 locations across six states.
Frequently Asked Questions
What is the Earth Fare customer-service phone number?
Earth Fare does not currently publish a separate nationwide customer-service number on its official website. Contact the Earth Fare store involved using the official store directory. The Asheville Westgate location currently lists 1-828-255-2999.
Is 1-828-281-4800 still Earth Fare’s customer-service number?
The number appears in older Earth Fare materials and third-party listings, but it is not prominently published as a current nationwide customer-service number on Earth Fare’s official website. Use the current store directory and verified local numbers instead.
What is Earth Fare’s return policy?
Earth Fare currently offers a 100% satisfaction guarantee. Certain returns without receipts may receive an Earth Fare gift card, while body care, vitamins, supplements, and general merchandise require a receipt and must generally be returned within 30 days. Alcohol cannot be returned.
Does Earth Fare offer delivery?
Yes. Earth Fare currently offers eligible delivery and pickup ordering through an Instacart-powered online service.
Who do I contact about an Earth Fare Instacart order?
Use the Help Center attached to the Earth Fare online-order system. Instacart customer service can also be reached at 1-888-246-7822 for qualifying online-order concerns.
Is Earth Fare still in business?
Yes. Earth Fare currently operates stores in North Carolina, South Carolina, Virginia, Tennessee, Florida, and Georgia.
How many Earth Fare stores are open?
Earth Fare’s current official store directory lists 13 locations.
Where is Earth Fare headquartered?
Earth Fare’s business and headquarters information is associated with 66 Westgate Parkway, Asheville, NC 28806, which is also the current Asheville Westgate store location.
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Related Earth Fare Corporate Resource
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by Earth Fare, an Earth Fare store, Instacart, or a product manufacturer.
Share Your Earth Fare Customer Service Experience
If you contacted Earth Fare about a store purchase, return, refund, sale item, Healthy Rewards promotion, product-quality concern, food availability, employee interaction, Instacart order, delivery, or another customer-service issue, describe the store involved, what happened, which support route you used, how Earth Fare or Instacart responded, and whether the issue was resolved.
Privacy warning: Do not publish your payment-card number, account password, home address, telephone number, private email address, Healthy Rewards login information, Instacart credentials, medical information, or private customer-service correspondence containing personal information in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information and review website and is not affiliated with Earth Fare, any Earth Fare store, Instacart, or any product manufacturer. CustomerServiceNumbers.com cannot process returns, issue refunds, change prices, reserve sale merchandise, manage Healthy Rewards accounts, modify Instacart orders, resolve delivery problems, or respond on behalf of Earth Fare. Store locations, phone numbers, promotions, return rules, online-order procedures, and corporate information can change. Verify important information through Earth Fare’s official website and the store involved.
