Easy Spirit customers may need help with an online order, return, refund, missing package, damaged shoes, sizing or width question, billing problem, promotion, e-gift card, account login, or another footwear concern. Easy Spirit provides customer support by phone and through its online Help Center.
How to Contact Easy Spirit Customer Service
- Customer Service Phone: 1-888-327-9772
- Phone Hours: Monday-Friday, 12 p.m.-5:30 p.m. ET; Saturday-Sunday closed
- Easy Spirit Help Center: Easy Spirit Customer Help Center
- Contact Form: Available through the Help Center for orders, returns, product questions, sizing, damaged items, billing and account problems
- Returns and Refund Policy: Easy Spirit Return Policy
- Shipping Policy: Easy Spirit Shipping Information
- Size Guide: Easy Spirit Size Chart
- Parent Company: Marc Fisher Footwear
- Corporate Address: Marc Fisher Footwear, 777 West Putnam Avenue, Greenwich, CT 06830
- Official Website: EasySpirit.com
Easy Spirit is a women’s footwear brand known for walking shoes, sneakers, casual shoes, sandals, boots, dress shoes, slip-ons, clogs, and styles available in multiple widths. The brand is part of Marc Fisher Footwear.
Best Easy Spirit Support Route by Issue
- Order status: Check the order confirmation and tracking information in your Easy Spirit account before contacting support.
- Return: Review the current return policy and start the return within 30 days of delivery.
- Refund delayed: Keep the return tracking information and contact Easy Spirit if the stated processing period has passed.
- Wrong size or width: Keep the shoes unworn and use the size chart before starting a return.
- Damaged or defective shoes: Submit a Help Center request and include photographs of the shoes and packaging.
- Missing package: Review the tracking information and contact Easy Spirit if the shipment remains missing after the carrier-delivery checks.
- Billing or payment issue: Choose Payment or Billing Issue through the Easy Spirit contact form.
- Account or login problem: Select Account or Login Help through the Help Center.
- Product or sizing question: Use the Product Question or Sizing Help category through Easy Spirit support.
Easy Spirit Returns
Easy Spirit currently allows eligible items to be returned for a refund or store credit within 30 days of delivery.
To qualify for a standard return:
- Shoes must be unworn.
- Items must be in new condition.
- Shoes must be returned in their original shoeboxes.
- Final-sale merchandise is not returnable.
- E-gift cards are not returnable.
Original shipping charges are non-refundable.
Use the official Easy Spirit Return Policy for the current return process.
Easy Spirit Happy Returns
Easy Spirit currently offers two primary return methods.
Happy Returns Bar:
- In-person returns are free.
- No shipping box or printed label is required.
- Start the return online to obtain the required QR code and instructions.
- Easy Spirit says refunds may take up to 5 business days to appear on the original payment method.
Mail Return:
- Start the return through Easy Spirit’s online return process.
- Choose the Mail option to receive a prepaid label.
- A $6.95 restocking fee per order is deducted from the refund.
- Easy Spirit says mail-return refunds can take up to 21 days to process.
Keep the tracking information until the refund appears. Easy Spirit states that it cannot issue refunds for returns that cannot be tracked.
Does Easy Spirit Offer Exchanges?
Easy Spirit currently states that it does not offer exchanges.
If you need another size, width, or color, return the original pair when eligible and place a new order for the replacement item.
Contact customer service if you need assistance placing the replacement order.
Easy Spirit Refund Problems
Refund timing depends on the return method.
Easy Spirit currently says:
- Happy Returns: Allow up to 5 business days for the refund to appear on the original payment method.
- Mail Returns: Allow up to 21 days for processing and refund to the original payment method.
If more than 21 days have passed for a mailed return and there is no refund or confirmation email, contact Easy Spirit customer service.
Have the following available:
- Order number
- Email address used for the purchase
- Return tracking number
- Date the return was sent or dropped off
- Items returned
- Expected refund amount
Easy Spirit Shipping
Easy Spirit currently offers free Economy Shipping on qualifying orders over $50 within the contiguous United States.
Current published shipping options include:
- Economy, orders over $50: Free, estimated 4-7 business days
- Economy, orders under $50: $9.95, estimated 4-7 business days
- Express: $21.95, estimated 1-3 business days
- Alaska and Hawaii: Express shipping only, currently $21.95
Easy Spirit states that orders can require an additional 1-3 business days for processing before shipment.
Express orders must currently be placed by 9 a.m. ET to qualify for same-day processing. Orders placed after the cutoff begin processing the next business day.
Easy Spirit Missing Package Help
If tracking shows an Easy Spirit order as delivered but the package cannot be located, Easy Spirit recommends waiting 24 hours because some packages appear shortly after being marked delivered.
Also check:
- Front, side and rear doors
- Apartment mailroom or package area
- Neighbors or household members
- Carrier tracking details
- Any delivery photograph or notice
Contact Easy Spirit if the package appears to have been delivered to the wrong address, has not moved in tracking for an extended period, or may have been stolen.
Easy Spirit may need to open a carrier claim before resolving some missing-package cases.
Easy Spirit Sizing and Width Help
Easy Spirit sells many styles in more than one width, including Narrow, Medium, Wide and Extra Wide when available.
Before ordering, use the official Easy Spirit Size Chart and check the width options shown for the individual shoe.
Fit can vary by:
- Shoe style
- Upper material
- Toe shape
- Footbed
- Width
- Arch-support design
If a new pair does not fit correctly, avoid wearing the shoes outdoors until you decide whether to return them.
Damaged or Defective Easy Spirit Shoes
Easy Spirit’s current contact form includes a specific category for Defective or Damaged Item complaints.
When reporting a problem, provide:
- Order number
- Style name
- Size and width
- Color
- Description of the defect
- When the problem was first noticed
- Photos of the affected area
- Photos of the box or product label when useful
Keep the shoes and packaging until customer service provides instructions.
For shoes purchased from another retailer, the store’s own return or defect policy may also apply.
Easy Spirit E-Gift Cards
Easy Spirit sells electronic gift cards through its website.
The current Help Center states that:
- E-gift cards are emailed to the purchaser.
- The purchaser can forward the email or print it for the recipient.
- The balance can be checked through the link in the gift-card email.
- Easy Spirit e-gift cards do not expire.
- E-gift cards are not returnable.
Treat an e-gift-card number like cash. Do not publish the card information in a public review.
How to Escalate an Easy Spirit Customer Service Complaint
- Identify whether the issue involves an order, return, refund, defective item, sizing, payment, shipping or account access.
- Call Easy Spirit at 1-888-327-9772 during current telephone-support hours or submit a Help Center request.
- Provide the order number, item details and a clear description of the problem.
- Attach photographs for damaged or defective merchandise.
- Keep return and shipment tracking numbers.
- Save customer-service emails and any case or reference information.
- If the initial response does not resolve the issue, reply through the existing support conversation and request additional review.
Easy Spirit Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays 0 out of 5 stars based on 0 Easy Spirit customer reviews.
Because no customer reviews have been submitted on this Easy Spirit listing yet, there is not enough firsthand CustomerServiceNumbers.com feedback to identify reliable positive or negative trends involving shoe comfort, fit, sizing, shipping, returns, refunds, product quality, or customer-service responsiveness.
If you have contacted Easy Spirit about an actual order or product issue, you can share your experience below.
About Easy Spirit and Marc Fisher Footwear
Easy Spirit is a comfort-focused footwear brand offering women’s sneakers, walking shoes, clogs, sandals, boots, casual shoes and dress footwear.
Marc Fisher Footwear acquired Easy Spirit in 2017. Marc Fisher Footwear currently maintains its headquarters at 777 West Putnam Avenue in Greenwich, Connecticut.
Easy Spirit’s current footwear assortment includes products designed around features such as arch support, removable or cushioned insoles, extended widths, orthotic-friendly construction and easy-on designs, depending on the style.
Frequently Asked Questions
What is the Easy Spirit customer-service phone number?
Call Easy Spirit customer service at 1-888-327-9772.
What are Easy Spirit customer-service hours?
Easy Spirit currently lists phone support Monday-Friday from 12 p.m.-5:30 p.m. ET. Telephone support is closed Saturday and Sunday.
How long do I have to return Easy Spirit shoes?
Eligible unworn merchandise in new condition can currently be returned within 30 days of delivery.
Does Easy Spirit charge for returns?
In-person returns through Happy Returns are currently free. Mail returns currently have a $6.95 restocking fee per order.
Does Easy Spirit offer exchanges?
No. Easy Spirit currently states that exchanges are not offered. Return the eligible original item and place a new order for the desired replacement.
How long does an Easy Spirit refund take?
Easy Spirit says Happy Returns refunds can take up to 5 business days to appear. Mail returns can take up to 21 days to be processed and refunded.
Does Easy Spirit offer free shipping?
Easy Spirit currently offers free Economy Shipping on orders over $50 within the contiguous United States.
Who owns Easy Spirit?
Easy Spirit is part of Marc Fisher Footwear, which acquired the footwear brand in 2017.
Where is Easy Spirit headquartered?
Marc Fisher Footwear lists its headquarters at 777 West Putnam Avenue, Greenwich, Connecticut 06830.
Related Footwear Customer Service Pages
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CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by Easy Spirit, Easy Spirit LLC, Marc Fisher Footwear, Happy Returns, or a retailer that sells Easy Spirit shoes.
Share Your Easy Spirit Customer Service Experience
If you contacted Easy Spirit about an online order, missing package, sizing or width problem, return, refund, damaged shoe, billing issue, promotion, e-gift card, account login, or another customer-service concern, describe what happened, which support method you used, how Easy Spirit responded, and whether the problem was resolved.
Privacy warning: Do not publish your full order number, home address, telephone number, private email address, payment information, account password, gift-card number, return label, or private customer-service correspondence containing personal information in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information and review website and is not affiliated with Easy Spirit, Easy Spirit LLC, Marc Fisher Footwear, Happy Returns, or any Easy Spirit retailer. CustomerServiceNumbers.com cannot access Easy Spirit orders, process returns, issue refunds, replace shoes, change orders, resolve billing issues, or respond on behalf of Easy Spirit. Phone numbers, hours, shipping prices, return fees, return periods, product availability, corporate information and support procedures can change. Verify important information through Easy Spirit’s official Help Center before relying on a deadline or sending merchandise.