Need help with a Skechers order, return, refund, missing package, defective pair of shoes, promotion, Skechers Plus account, or store complaint? Use the customer-service route that matches where you purchased the product. Skechers.com orders, Skechers retail-store purchases, and purchases from independent retailers can follow different return and complaint procedures.
Skechers Customer Service Contact Information
- Skechers Customer Care: 1-800-746-3411
- Published Customer Care hours: Monday-Friday, 6:00 a.m.-7:00 p.m. PT; Saturday, 7:00 a.m.-4:00 p.m. PT
- Help Center, live chat, and email form: Skechers Help Center
- Order and return status: Check a Skechers order or return
- Start a return: Use the Orders and Returns tool with the order number and purchasing email address
- Return policy: Skechers U.S. return policy
- Store locator: Find a Skechers store
- Official website: Skechers.com
- Corporate office: Skechers U.S.A., Inc., 228 Manhattan Beach Boulevard, Manhattan Beach, CA 90266
- Corporate office phone: 1-310-318-3100 — not the best number for routine orders or returns
- Corporate information: Skechers Corporate Office
Telephone and chat availability can change for holidays or service conditions. The Help Center displays current availability.
Choose the Correct Skechers Support Route
- Skechers.com order: Use Orders and Returns, then contact Customer Care with the SKEC-US order number.
- Missing, delayed, damaged, or incorrect shipment: Check tracking and contact Customer Care promptly.
- Skechers.com return or refund: Start the return online and retain the carrier receipt and tracking number.
- Skechers store purchase or employee complaint: Contact the store manager first, then Customer Care if unresolved.
- Purchase from another retailer or marketplace: Contact the original seller and follow that seller’s policy.
- Possible product defect: Keep the receipt, style number, photos, purchase date, and retailer information.
- Skechers Plus account or reward: Contact Customer Care using the email connected to the membership.
Who Owns Skechers?
Affiliates of 3G Capital completed their acquisition of Skechers on September 12, 2025. Skechers became privately held and its shares stopped trading on the New York Stock Exchange. The company continued under the Skechers name with its established executive management and Manhattan Beach headquarters. This ownership change did not replace the Skechers brand or move ordinary order and return support to 3G Capital.
How to Track a Skechers Order
Use the Skechers Orders and Returns page with the order number and email address used at checkout. Skechers.com order numbers generally begin with SKEC-US and appear in the confirmation or shipping email. Skechers Plus members can also sign in to review recent orders.
For a delayed package, compare the Skechers order status with the carrier tracking. If tracking has not updated, the box arrived damaged, an item is missing, or the wrong size or color arrived, contact Customer Care with the order number, item details, tracking number, delivery address, and photographs when relevant.
If tracking says delivered but the package is missing, check the delivery location, household members, building desk, parcel locker, and carrier delivery photograph before reporting the problem. Keep the case number and any carrier claim information.
Skechers Return, Exchange, and Refund Policy
Skechers’ current U.S. policy generally allows eligible guest orders from Skechers.com to be returned within 45 days of shipment. Eligible unworn or defective items purchased through a Skechers Plus account generally receive a 90-day return window. Items must meet the current condition and packaging requirements.
Eligible Skechers retail-store purchases can generally be returned within 45 days with the original receipt. Store purchases must be returned to a Skechers store. Refunds are normally issued to the original payment method, while shipping charges are nonrefundable.
For a mail return, start through Orders and Returns, generate the available QR code or label, and save the drop-off receipt. Skechers asks customers to allow up to 10 business days for processing after the return arrives. Bank posting time can add to that period.
Special payment methods may follow different procedures. Skechers states that a Skechers.com order paid through Afterpay or Klarna and returned in a store may receive an exchange or merchandise credit; returning the order by mail is the route for a refund to the original payment method. Review the live policy before choosing a return method.
Purchases From Another Retailer or Marketplace
Skechers shoes are sold through department stores, shoe retailers, warehouse clubs, marketplaces, and independent sellers. A product purchased somewhere other than Skechers.com or a Skechers-operated store usually must be returned to the original seller. Check whether a marketplace order was sold by the marketplace itself or a third-party seller.
Contact Skechers Customer Care for product information or a possible defect when appropriate, but do not assume the Skechers.com return portal will accept another retailer’s order. Keep the seller receipt, marketplace order page, style number, and communications.
Defective Skechers Shoes and Product Complaints
For separated soles, failed stitching, damaged lights, unusual material failure, or premature wear, photograph both shoes, the affected area, the inner style label, and the receipt. Note when and where the shoes were purchased and how they were used. Contact the original seller and Skechers Customer Care.
A return, exchange, inspection, credit, or replacement is not automatic and can depend on the seller, proof of purchase, product age, condition, and current policy. Stop wearing footwear that appears unstable, electrically damaged, structurally separated, or likely to cause a fall or injury.
Skechers Store and Promotion Complaints
For an in-store pricing, coupon, promotion, fitting, employee, cleanliness, accessibility, pickup, or return problem, ask for the store manager. Keep the receipt and record the store city, date, approximate time, offer terms, and requested resolution. Promotions can have exclusions, dates, channel restrictions, membership requirements, or one-code limits.
If the manager cannot resolve the issue, contact Customer Care and identify the exact location. Describe the employee by role when possible rather than publishing the full name or personal details of a nonexecutive worker.
How to Escalate an Unresolved Skechers Complaint
- Start with the original seller, local store manager, or Skechers Customer Care, depending on the purchase.
- Provide the order number or receipt, item and style number, purchase date, store or seller, and a concise description.
- Request a case number and record the representative, promised action, and follow-up date.
- Keep return tracking, photographs, emails, chats, carrier records, and prior responses.
- Follow up through the same case so earlier documentation remains connected.
- For an appropriate corporate-level complaint, send copies rather than original records to the Manhattan Beach corporate office. Routine returns should not be mailed there.
Skechers Customer Reviews and Complaints
As of this update, the CustomerServiceNumbers.com page displays 3.0 out of 5 stars based on 1 review. The visible review is dated April 9, 2018. It describes a Turlock, California store being unable to apply a 30% coupon shown on a phone and dissatisfaction with the manager’s attitude. One review is too small a sample to establish a company-wide pattern.
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Skechers Customer Service Frequently Asked Questions
What is the Skechers customer-service number?
Call Skechers Customer Care at 1-800-746-3411 for order, return, refund, product, store, promotion, gift-card, and Skechers Plus questions.
How do I contact Skechers by email or chat?
Open the official Skechers Help Center. It provides an email-support form and displays live-chat availability.
How long do I have to return a Skechers.com order?
The current U.S. policy generally provides 45 days from shipment for eligible guest orders and 90 days for eligible purchases made through a Skechers Plus account.
Can I return worn Skechers shoes?
The standard policy requires merchandise to satisfy Skechers’ condition requirements and generally excludes worn or damaged merchandise. Contact Customer Care separately if the concern is a possible defect.
Can I return Skechers purchased from another retailer to Skechers.com?
Do not assume so. Contact the original retailer or marketplace seller and follow its return policy.
How long does a Skechers return take to process?
Skechers asks customers to allow up to 10 business days after a mailed return is received. Additional bank processing time may apply.
Is CustomerServiceNumbers.com affiliated with Skechers?
No. This independent consumer website cannot access orders, process returns, issue refunds, replace products, apply coupons, or manage Skechers accounts or stores.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com independently organizes official customer-service contacts, issue-specific guidance, and reader reviews. Important policies can change, so confirm return eligibility, hours, addresses, and account instructions through Skechers or the original seller.
Share Your Skechers Customer Service Experience
If you contacted Skechers about an order, delivery, return, refund, product defect, store, promotion, Skechers Plus account, or complaint, leave a factual review below. Include the issue, support route, approximate response time, whether a case was opened, and the outcome without posting private information.
Page Update Note: This page was updated on August 17, 2026, with current Skechers Customer Care, Help Center, order tracking, return periods, refund guidance, store and third-party purchase routing, 3G Capital ownership, review status, related links, and complaint-escalation information.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Skechers U.S.A., Inc., 3G Capital, any Skechers store, independent retailer, marketplace seller, payment provider, carrier, or related organization. Company information, hours, policies, support routes, and return eligibility may change. Contact Skechers or the original seller directly for assistance. Reviews reflect individual experiences and are not independently verified as company-wide facts.
