Ecolab Customer Service: Phone Numbers, Divisions, SDS & Reviews

If your business needs help with an Ecolab order, cleaning or sanitation product, dispensing system, pest-control service, water-treatment program, healthcare product, invoice or Safety Data Sheet, start with the support route that matches the Ecolab division involved. Ecolab operates several specialized businesses, and using the correct division can help avoid unnecessary transfers.

Ecolab Division Customer Service Phone Numbers

• Ecolab U.S. Customer Service: 1-800-352-5326
• Nalco Water: 1-800-288-0879
• Ecolab Pest Elimination: 1-800-325-1671
• Ecolab Healthcare: 1-866-781-8787
• Food & Beverage Processing USA: 1-800-392-3392
• Food Safety Solutions: 1-800-321-3687
• Textile Care: 1-800-553-8683
• EcoSure: 1-866-326-7871
• Kay Chemical: 1-800-529-5458

Which Ecolab Support Route Should You Use?

• General Ecolab product, order or account question: Call 1-800-352-5326.
• Water treatment or Nalco Water account: Call 1-800-288-0879.
• Restaurant, hotel or commercial pest-control service: Call Ecolab Pest Elimination at 1-800-325-1671.
• Hospital or healthcare infection-prevention product: Call Ecolab Healthcare at 1-866-781-8787.
• Food and beverage processing operation: Call 1-800-392-3392.
• Food-safety product or program: Call 1-800-321-3687.
• Commercial laundry or textile-care issue: Call 1-800-553-8683.
• EcoSure program: Call 1-866-326-7871.
• Kay Chemical product or service: Call 1-800-529-5458.
• Safety Data Sheet: Search by product name or product code through Ecolab’s official SDS portal.
• Chemical spill, transport incident or unintended chemical exposure: Use Ecolab’s emergency-contact instructions rather than ordinary customer service.

What to Have Ready Before Contacting Ecolab

Depending on the issue, gather:

• Your company or facility name
• Ecolab account or customer number
• Invoice, purchase order or order number
• Product name and product code
• Equipment or dispenser information
• Facility address and service location
• Name of your Ecolab sales or service representative, if known
• Service agreement or program information
• A concise description of the problem and requested resolution
• Prior case, work-order or service-request information

Do not publish account numbers, invoices, contracts, employee information, proprietary facility information or chemical incident reports in a public review.

Ecolab Orders, Deliveries and Invoices

For a general U.S. Ecolab order or account question, start with 1-800-352-5326. Ecolab’s North America directory also lists institutionalorders@ecolab.com for institutional orders.

When contacting Ecolab about an order or shipment, have:

• The purchase order or invoice number
• The Ecolab product code
• Quantity ordered and quantity received
• Delivery date and shipping information
• Photographs of damaged containers or packaging when relevant
• The facility receiving location

If a shipment involves damaged or leaking chemical containers, do not handle the material solely as an ordinary shipping complaint. Follow the applicable Safety Data Sheet and facility emergency procedures.

Nalco Water Customer Service

Nalco Water is Ecolab’s water-management and treatment business. Ecolab lists a separate Nalco Water customer-service number at 1-800-288-0879.

Use Nalco Water support for issues connected with Nalco Water products, water-treatment programs, process-water applications or a Nalco Water account.

The main Ecolab SDS search also provides a separate route for requesting Nalco Water Safety Data Sheets when they are not available through the standard Ecolab SDS database.

Ecolab Pest Elimination Customer Service

For Ecolab Pest Elimination in the United States, call 1-800-325-1671.

Ecolab Pest Elimination provides commercial pest-management services for industries including:

• Foodservice and restaurants
• Hotels and hospitality
• Food and beverage processing
• Healthcare facilities
• Retail locations
• Commercial buildings and facilities

Ecolab currently advertises its Pest Elimination telephone support as available 24 hours a day.

For an existing pest-service complaint, have the location, service date, type of pest activity, technician information when known and previous service-report details ready.

Ecolab Healthcare Customer Service

Ecolab Healthcare lists customer service at 1-866-781-8787 for North American healthcare customers.

Use this route for qualifying healthcare cleaning, disinfection, infection-prevention and related Ecolab Healthcare products or programs. Existing customers may also work through their Ecolab Healthcare account representative.

For a product-performance or compatibility issue, provide the exact product name, application, surface or equipment involved and any relevant product-code information.

Ecolab Safety Data Sheets

Ecolab provides an official Safety Data Sheet search for its products. Search by the complete product name or product code whenever possible.

Ecolab says its online SDS collection is updated on an ongoing basis, but not every Safety Data Sheet is available through the standard search. Separate request routes may apply to Nalco Water, Anios and Purolite products.

Current Ecolab customers who cannot locate an SDS are directed to contact their Ecolab representative for additional assistance.

Ecolab Chemical Emergency Information

Use Ecolab’s official Emergency Contact Numbers page for current country-specific information.

Emergency-response numbers are different from ordinary Ecolab customer service. Follow the facility’s emergency plan, the product label and the applicable Safety Data Sheet. Seek appropriate emergency medical or public-safety assistance when necessary.

Ecolab Equipment and Dispensing-System Problems

Ecolab products are often used with commercial dispensing, monitoring or service equipment. If a dispenser, controller or other Ecolab-supported system is not working properly:

1. Identify the equipment and associated Ecolab product.
2. Record any error message or unusual behavior.
3. Check whether the equipment is covered by an Ecolab service program.
4. Contact your Ecolab representative or the division responsible for the account.
5. Do not bypass chemical-safety controls or alter dilution settings unless authorized instructions specifically direct you to do so.

For a facility operating under food-safety, healthcare or workplace-safety requirements, document any period when the affected equipment was unavailable and follow the facility’s approved contingency procedures.

How to Escalate an Ecolab Customer Service Complaint

1. Contact the Ecolab division responsible for the account, product or service.
2. Provide the account, order, invoice or service information connected to the problem.
3. Explain the problem and requested resolution clearly.
4. Ask for a case, work-order or reference number when one is available.
5. Record the representative’s name and the date of contact.
6. If an assigned Ecolab sales or service representative is involved, include that person in the follow-up.
7. Request escalation to the appropriate supervisor or account-management team when the promised action is not completed.
8. Keep relevant emails, service reports, invoices, photographs and shipment records.

For chemical emergencies, product exposures or immediate safety risks, do not wait for an ordinary complaint escalation. Follow the product SDS and the applicable emergency procedure.

Ecolab Reviews and Complaints

CustomerServiceNumbers.com currently shows no published Ecolab customer reviews, so there is not enough first-hand review activity on this page to identify a reliable rating or complaint trend.

The previous page stated that customer reviews often praised Ecolab’s effectiveness and reliability while some complaints involved customer service, pricing and delivery. Those statements were not supported by visible reviews on CustomerServiceNumbers.com and should not be presented as findings from the CSN review section.

If your business has contacted Ecolab, consider sharing:

• The Ecolab division involved
• The general type of product or service
• Whether the issue involved an order, delivery, invoice, equipment, service visit or account
• The support route used
• Approximate response time
• Whether the problem was resolved

Do not publish confidential business information, contracts, customer numbers, invoices, facility-security details, employee information or chemical incident records.

About Ecolab

Ecolab Inc. is a global provider of water, hygiene and infection-prevention solutions and services. The company works with customers in industries including foodservice, hospitality, healthcare, food and beverage processing, manufacturing, power generation, commercial facilities and other industrial markets.

Ecolab’s businesses include Nalco Water and specialized operations covering pest elimination, healthcare, food safety, textile care and other commercial services.

Ecolab’s global headquarters is located at 1 Ecolab Place in St. Paul, Minnesota.

Related Business and Facility Customer Service Pages

• Grainger customer service
• Georgia-Pacific customer service

Ecolab Customer Service FAQs

What is the Ecolab customer service phone number?

Ecolab lists U.S. customer service at 1-800-352-5326.

What is the Ecolab corporate address?

Ecolab Inc. is located at 1 Ecolab Place, St. Paul, MN 55102.

What is Ecolab’s customer service email?

Ecolab’s North America customer-service directory lists institutionalorders@ecolab.com for institutional orders. Other inquiries may be routed through the appropriate Ecolab division or online contact form.

What is the Nalco Water customer service number?

Call Nalco Water customer service at 1-800-288-0879.

What is the Ecolab Pest Elimination phone number?

Call Ecolab Pest Elimination in the United States at 1-800-325-1671. Ecolab currently advertises this pest-support route as available 24 hours a day.

What is the Ecolab Healthcare customer service number?

Ecolab Healthcare lists North American customer service at 1-866-781-8787.

Where can I find an Ecolab Safety Data Sheet?

Use Ecolab’s official SDS Search and search by product name or product code. If the requested SDS is not available, current Ecolab customers are directed to contact their Ecolab representative. Nalco Water has a separate SDS request route.

What number should I call for an Ecolab chemical emergency in the United States?

Ecolab’s current emergency-contact page lists 1-800-424-9300 for U.S. chemical spills, transport incidents and unintended chemical exposures. Ecolab lists this emergency-response number as available 24 hours a day.

Does Ecolab have different phone numbers for different divisions?

Yes. Ecolab publishes separate numbers for general U.S. customer service, Nalco Water, Pest Elimination, Healthcare, Food & Beverage Processing, Food Safety Solutions, Textile Care, EcoSure and Kay Chemical.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers and businesses locate customer-service information and share first-hand service experiences since 2004. CSN independently organizes contact information, complaint routes, support resources and customer reviews.

CustomerServiceNumbers.com is not affiliated with Ecolab Inc., Nalco Water or any Ecolab division. Contact information, service procedures and emergency-response information can change, so verify important operational or safety decisions through Ecolab’s current official resources.

Share Your Ecolab Customer Service Experience

Have you contacted Ecolab about an order, invoice, delivery, dispenser, sanitation program, pest-control service, Nalco Water account, healthcare product, Safety Data Sheet or another service issue?

Leave a respectful first-hand review below describing the Ecolab division involved, the support route you used, what happened, how long the response took and whether the issue was resolved.

Privacy and business-information reminder: Posting a review on CustomerServiceNumbers.com does not open an Ecolab service request, place an order or report a chemical emergency. Do not post customer numbers, invoices, contracts, payment information, passwords, proprietary facility information, employee records or confidential service documents.

Independent Site Disclaimer: CustomerServiceNumbers.com is an independent consumer-information and review website. It is not affiliated with Ecolab Inc., Nalco Water or any Ecolab division, and those companies do not provide customer service through this page.