Georgia-Pacific customers may need help with an Angel Soft, Brawny, Dixie, Sparkle, Quilted Northern or Vanity Fair consumer product; a GP PRO dispenser or commercial product; gypsum, plywood, OSB or lumber; packaging; technical documentation; or another Georgia-Pacific product or business-service question. Georgia-Pacific uses different support channels for consumer products, professional products, building materials, suppliers and corporate inquiries.
Georgia-Pacific Customer Service Contact Information
- Georgia-Pacific Consumer Products: 1-800-283-5547
- Consumer Product Phone Hours: Monday-Friday, 8:00 AM-5:00 PM ET
- Consumer Product Live Chat: Generally available Monday-Friday, 9:00 AM-5:00 PM ET through participating brand websites
- Georgia-Pacific Corporate / General Questions: 404-652-4000
- GP PRO Customer Support: 1-866-435-5647
- GP PRO Email: gpxpress@gapac.com
- GP PRO Phone Hours: Monday-Friday, 8:00 AM-6:00 PM ET
- Georgia-Pacific Gypsum Support: 1-800-225-6119
- OSB / Plywood Support: 1-866-249-3639
- Lumber Support: 1-800-652-4777
- Corporate Headquarters: Georgia-Pacific LLC, 133 Peachtree Street NE, Atlanta, GA 30303
- Parent Company: Koch, Inc.
- Official Website: GP.com
Phone-number clarification: The 1-800-283-5547 number previously shown as a general Georgia-Pacific customer-service number is current, but Georgia-Pacific’s brand websites identify it specifically as the support line for consumer products.
For a general Georgia-Pacific corporate question, the company currently lists 404-652-4000.
Business customers using GP PRO or Georgia-Pacific Building Products should use the specialized support routes for those divisions rather than the consumer-products number.
Best Georgia-Pacific Support Route by Issue
- Angel Soft, Brawny, Dixie, Sparkle, Quilted Northern or Vanity Fair product: Call 1-800-283-5547 or use the appropriate brand’s online contact form.
- Product-quality complaint: Keep the package and locate the UPC and manufacturing or lot code before contacting Consumer Products.
- Coupon problem: Use the applicable consumer brand’s contact form and provide details about the coupon or website issue.
- GP PRO commercial product or dispenser: Call 1-866-435-5647 or email gpxpress@gapac.com.
- Gypsum building product: Call 1-800-225-6119.
- OSB or plywood: Call 1-866-249-3639.
- Lumber: Call 1-800-652-4777.
- Safety Data Sheet: Use Georgia-Pacific’s official SDS system.
- Supplier invoice or purchasing question: Use the Georgia-Pacific Supplier Portal rather than consumer customer service.
- General corporate inquiry: Call 404-652-4000.
Georgia-Pacific Consumer Products Customer Service
Georgia-Pacific Consumer Products manufactures several well-known household paper and tableware brands.
Current brands include:
- Angel Soft bath tissue
- Quilted Northern bath tissue
- Brawny paper towels
- Sparkle paper towels
- Dixie plates, bowls and cups
- Vanity Fair napkins
For questions or concerns involving these household products, Georgia-Pacific’s current consumer brand websites generally list:
1-800-283-5547
Monday-Friday
8:00 AM-5:00 PM ET
Participating brand websites also offer live chat, generally from 9:00 AM to 5:00 PM ET, and online forms that allow customers to provide detailed product information.
What to Have Before Contacting Georgia-Pacific About a Consumer Product
Do not discard the package when contacting Georgia-Pacific about a product-quality concern.
Useful information includes:
- Exact product and brand
- Package size
- UPC number
- Manufacturing or lot code
- Date and approximate location of purchase
- Retailer where the product was purchased
- Description of the problem
- Photographs of the product and packaging when appropriate
Georgia-Pacific’s consumer-product contact forms specifically request UPC and manufacturing or lot-code information for product concerns.
The UPC is generally printed near the barcode.
Depending on the product, the manufacturing or lot code may be printed:
- Inside the cardboard tube of toilet paper or paper towels
- On the bottom or flap of a box
- On the side of plastic packaging
- On the bottom of a cup or other disposable tableware product
Providing these codes can help Georgia-Pacific identify the specific production run involved.
Georgia-Pacific Product Complaints
Contact Georgia-Pacific Consumer Products when a household product appears to have a manufacturing, packaging or quality problem.
Examples can include:
- Damaged or torn packaging
- Unexpected product condition
- Missing or defective pieces
- Unusual appearance or odor
- Incorrect product inside a package
- Questions about product construction or materials
Keep the affected product and package until Georgia-Pacific has had an opportunity to review the complaint.
If the primary issue is a retailer refund or exchange, the store where the item was purchased may also need to be contacted because Georgia-Pacific does not control every retailer’s return policy.
Georgia-Pacific Coupons and Promotions
Georgia-Pacific consumer brands periodically provide coupons and promotional offers.
Current Angel Soft, Brawny, Dixie and Quilted Northern websites direct customers to brand coupon pages, email signups, retailer loyalty programs and advertisements for available offers.
If a Georgia-Pacific coupon will not print, does not scan, or produces an error:
- Keep the coupon or screenshot.
- Record the brand and offer.
- Note whether the issue occurred on a computer, phone or tablet.
- Use the applicable brand contact form.
Do not assume that an old coupon, social-media promotion or third-party coupon page remains valid. Check the expiration date and current brand website.
GP PRO Customer Service
GP PRO is Georgia-Pacific’s business and professional-products division.
It supplies products used in:
- Offices
- Healthcare facilities
- Restaurants and foodservice
- Manufacturing facilities
- Schools
- Hotels
- Government buildings
- High-traffic public facilities
GP PRO brands and products include items such as:
- enMotion dispensers
- Compact tissue systems
- Pacific Blue products
- Dixie professional products
- Angel Soft Professional Series
- Brawny Professional Series
- Sparkle Professional Series
Current GP PRO customer support is:
Phone: 1-866-435-5647
Email: gpxpress@gapac.com
Phone Hours: Monday-Friday, 8:00 AM-6:00 PM ET
Live Chat: Monday-Friday, approximately 8:30 AM-5:00 PM ET
GP PRO states that emailed questions can be submitted at any time and that it aims to respond within one business day.
GP PRO Dispenser and Replacement-Part Help
Businesses often contact GP PRO about:
- Paper-towel dispensers
- Toilet-tissue dispensers
- Soap and sanitizer dispensers
- Dispenser keys
- Replacement components
- Installation
- Troubleshooting
- KOLO smart-monitoring products
Have the dispenser model, product number, facility information and description of the problem ready.
GP PRO also provides online dispenser support, product registration and replacement-key resources.
Georgia-Pacific Building Products Customer Service
Georgia-Pacific manufactures building products used in residential and commercial construction.
Its current building-product portfolio includes:
- Gypsum products
- DensGlass sheathing
- DensShield tile backer
- DensDeck roof boards
- OSB
- Plywood
- Lumber
- Subflooring
- Roof sheathing
- Weather-barrier products
Georgia-Pacific Building Products currently lists:
- Gypsum: 1-800-225-6119
- OSB / Plywood: 1-866-249-3639
- Lumber: 1-800-652-4777
Use the official Georgia-Pacific Building Products Contact page for product-specific assistance.
Georgia-Pacific Building Product Technical Support
Builders, contractors, architects and homeowners may need technical assistance involving:
- Product selection
- Installation
- Application limitations
- Fire or moisture performance
- Warranty information
- Product specifications
- Submittals
- Technical documents
The 1-800-225-6119 gypsum support number is also published in current Georgia-Pacific technical literature as a Technical Service Hotline.
Do not rely on installation advice written for a different Georgia-Pacific product. Building materials that appear similar may have different approved uses, fasteners, exposure limits and warranty requirements.
Georgia-Pacific Building Product Warranties
Warranty coverage varies by product.
A DensGlass, DensShield, plywood, OSB or other Georgia-Pacific building product can have warranty terms that are specific to:
- The exact product
- Application
- Installation method
- Exposure
- Building type
- Geographic location
Use the warranty provided for the exact product and current technical literature.
Before making a warranty inquiry, gather:
- Product name
- Project address
- Purchase documentation
- Installation date
- Contractor information
- Photographs
- Description of the failure or concern
Do not remove or dispose of affected building materials before obtaining appropriate documentation when a warranty investigation may be necessary.
Georgia-Pacific Safety Data Sheets
Georgia-Pacific maintains an official Safety Data Sheet system for products that require SDS documentation.
Use:
Georgia-Pacific Safety Data Sheets
The SDS system allows users to search available documents and request a Safety Data Sheet when the required document cannot be located.
Georgia-Pacific states that SDS requests are generally processed within one business day.
Businesses should use the current SDS for the exact product rather than relying on an old downloaded copy if current safety information is important.
Georgia-Pacific Packaging, Cellulose and Recycling
Georgia-Pacific’s business operations extend beyond household paper and construction products.
Current business areas include:
- Corrugated packaging
- Containerboard
- Kraft paper
- Cellulose and pulp
- Recycled fiber
- Pine-industry byproducts
Commercial customers should start with the business unit connected to their product or account.
The general corporate number, 404-652-4000, can help with broad company inquiries, but it is not a substitute for an established sales representative, customer account team or product-specific business unit.
Georgia-Pacific Supplier and Invoice Support
Georgia-Pacific maintains a separate Supplier Portal for companies doing business with GP.
Suppliers should use the portal for matters involving:
- Invoices
- Purchase orders
- Payment status
- Remittance information
- Electronic funds transfer
- Ariba enablement
- Central purchasing
Supplier questions should not be sent to the 1-800-283-5547 consumer-products line.
Use the official Georgia-Pacific Supplier Portal and the contact information attached to the applicable purchase order or invoice process.
Who Owns Georgia-Pacific?
Georgia-Pacific is privately owned by Koch, Inc.
Georgia-Pacific traces its history to a lumber company founded in 1927 and today operates a broad manufacturing network involving consumer paper, commercial hygiene products, packaging, cellulose, building products and recycling.
Georgia-Pacific’s current website states that the company has more than 30,000 employees and more than 150 locations.
The company has been part of Koch since 2005.
Georgia-Pacific Corporate Headquarters
Georgia-Pacific currently lists its headquarters as:
Georgia-Pacific LLC
133 Peachtree Street NE
Atlanta, GA 30303
404-652-4000
The address previously shown on this CustomerServiceNumbers.com page remains current.
The headquarters number is appropriate for general corporate inquiries, but household-product complaints should normally begin with Consumer Products at 1-800-283-5547.
GP PRO customers and building-material customers should use their respective specialized support channels.
How to Escalate a Georgia-Pacific Customer Service Complaint
If the initial contact does not resolve the issue:
- Identify the exact Georgia-Pacific division or consumer brand involved.
- Keep the product, packaging, UPC, lot code, receipt, photographs, invoices or other relevant records.
- Use the specialized customer-service route for Consumer Products, GP PRO or Building Products.
- Explain the issue and the resolution you are requesting.
- Ask for a case or reference number when one is available.
- Keep copies of online submissions, emails and photographs.
- Request additional review if the initial representative cannot resolve the concern.
- For a business transaction, keep the sales representative, distributor or supplier contact involved.
Starting with the correct Georgia-Pacific business unit is especially important because consumer paper products, commercial dispensers and construction materials are supported by different teams.
Georgia-Pacific Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays 0 out of 5 stars based on 0 Georgia-Pacific reviews.
Because no customer reviews are currently published on this Georgia-Pacific page, there is not enough CustomerServiceNumbers.com feedback to identify supported positive or negative customer-service trends.
The previous article described customers as praising product quality, sustainability and variety while reporting complaints involving customer service, availability and pricing. Those statements were not based on reviews actually submitted to this CustomerServiceNumbers.com listing and should not be presented as current customer-review findings.
Customers who have contacted Georgia-Pacific can leave a review below describing the brand or business unit involved, the product or issue, which support route they used, how Georgia-Pacific responded, and whether the problem was resolved.
Frequently Asked Questions
What is the Georgia-Pacific customer service phone number?
For Georgia-Pacific household consumer products such as Angel Soft, Brawny, Dixie and Quilted Northern, call 1-800-283-5547. For general Georgia-Pacific corporate inquiries, call 404-652-4000.
What are Georgia-Pacific consumer product customer service hours?
Georgia-Pacific consumer-brand websites currently list telephone support Monday-Friday from 8:00 AM to 5:00 PM Eastern Time.
Does Georgia-Pacific have live chat?
Yes. Several Georgia-Pacific consumer brand sites currently provide live chat, generally Monday-Friday from 9:00 AM to 5:00 PM Eastern Time.
What brands does Georgia-Pacific own?
Current consumer brands include Angel Soft, Brawny, Dixie, Sparkle, Quilted Northern and Vanity Fair. Georgia-Pacific also operates GP PRO and several building, packaging, cellulose and recycling businesses.
What is the GP PRO customer service number?
GP PRO currently lists 1-866-435-5647 for customer support.
What is the Georgia-Pacific gypsum support number?
Georgia-Pacific Building Products lists 1-800-225-6119 for gypsum products and technical assistance.
What is the Georgia-Pacific plywood and OSB phone number?
Georgia-Pacific currently lists 1-866-249-3639 for OSB and plywood support.
What is the Georgia-Pacific lumber customer service number?
Georgia-Pacific Building Products lists 1-800-652-4777 for lumber.
Where can I find a Georgia-Pacific Safety Data Sheet?
Use Georgia-Pacific’s official SDS website at sds.gp.com to search for current Safety Data Sheets or submit a request.
Who owns Georgia-Pacific?
Georgia-Pacific is privately owned by Koch, Inc.
Where is Georgia-Pacific headquartered?
Georgia-Pacific is headquartered at 133 Peachtree Street NE, Atlanta, GA 30303. Its current corporate telephone number is 404-652-4000.
Related Customer Service Pages
- Bounty Customer Service – support for a competing paper-towel brand from Procter & Gamble
- Grainger Customer Service – commercial and industrial orders, facility supplies, invoices and returns
- Lowe’s Customer Service – building-material purchases, deliveries, returns, Pro support and store assistance
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. This website is independent and is not owned or operated by Georgia-Pacific LLC, Koch, Inc., Angel Soft, Brawny, Dixie, Quilted Northern, GP PRO, Grainger, Lowe’s, Procter & Gamble, or another manufacturer, distributor or retailer.
This page distinguishes Georgia-Pacific Consumer Products support from GP PRO, Building Products, supplier support and corporate inquiries so readers can use the customer-service route that matches their product or account.
Share Your Georgia-Pacific Customer Service Experience
If you have contacted Georgia-Pacific about Angel Soft, Brawny, Dixie, Sparkle, Quilted Northern, Vanity Fair, GP PRO, a dispenser, gypsum, plywood, OSB, lumber, packaging, a product-quality concern, technical support, supplier issue, or another customer-service matter, describe the product or division involved, which support route you used, how Georgia-Pacific responded, and whether the issue was resolved.
Privacy warning: Do not post private invoices, purchase-order numbers, supplier banking information, complete product claim numbers, home addresses, personal telephone numbers, private email addresses, payment information, account passwords, or other sensitive information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Georgia-Pacific LLC, Koch, Inc., Georgia-Pacific Consumer Products, GP PRO, Georgia-Pacific Building Products, any distributor, supplier or retailer.
CustomerServiceNumbers.com cannot investigate a Georgia-Pacific product complaint, replace merchandise, issue a refund, approve a building-product warranty, provide engineering advice, supply an SDS, repair a dispenser, process a supplier invoice, or act on behalf of Georgia-Pacific.
Georgia-Pacific telephone numbers, support hours, brands, product lines, warranties, technical-support procedures, supplier contacts and corporate information can change. Verify important information directly through GP.com and the official website for the specific Georgia-Pacific brand or business unit.