How To Contact Echo Customer Service
Echo is a worldwide leader in the development and manufacture of professional-grade hand-held outdoor power equipment and tools. Producing hand-held landscaping equipment for both the commercial and residential homeowner markets.
ECHO Customer Service
400 Oakwood Road
Lake Zurich, IL 60047-1564
Fax Number: 1-847-540-9670
Our Echo weed wacker purchuse 6 months ago fron FUTCHS in Palatka FL. Is still under warranty. FUTCHS claimed that we used bad gas to cause the engine to blow up. There so full of CRAP it’s not even funny. The girls said they will speek to there MNGT. Lets hope the get it together!!!
Ordered , through Home Depot, a carburetor from Echo on 5-24-16. Today is 6-15-16 and still the replacement item is on back-order. This carb is for a blower/vac and my grass is now up to my knees, and I’m 6’5″.
Service from Home Deport is as worse I have seen in 20 years . Home Deport took two months to service my blower and stil ll can not use the blower. Blower is one years old. If echo is letting Home Depot handle their service I will not purchase a ECHO equipment again
echo doesn’t seem to have a very high regard for customer service. They have worse hours than a bank : only 8-4:30 CDT. I guess customers in the west need to find a more available company.
I bought a thousand dollar weed eater on wheels (Echo model wt190S) and have tried to contact Echo Customer service by email on two separate occasions to discuss problems.
I have received no response to either of my requests for help and or information. I think this reflects poorly on Echo’s desire to have any sort of positive customer relations. Although I have two of their products, I will not be making that mistake again. So much for buying American……