Worx customer service assists customers with online orders, returns, refunds, warranty claims, product registration, replacement parts, batteries, chargers, PowerShare compatibility, Landroid support, recalls and tool troubleshooting. WORX’s current website lists 1-855-279-0505 as its main call number.
WORX also continues to publish 1-866-354-9679, or 1-866-354-WORX, for warranty claims, product questions and return-label assistance. Customers should keep both numbers because WORX currently uses them for different support routes.
How to Contact Worx Customer Service
- Current WORX Website Phone Number: 1-855-279-0505
- WORX Solutions Center, Warranty and Returns: 1-866-354-9679 / 1-866-354-WORX
- Online and Solutions Center Hours: Monday through Friday, 9:00 a.m.–6:00 p.m. Eastern Time
- WORX Contact Form: Contact WORX online
- Order Tracker: Track a Worx.com order
- Returns and Refund Status: Open the WORX return portal
- Return Policy: Review the 30-day return guarantee
- Warranty Information: Review the WORX warranty
- Register a WORX Tool: Register a tool or battery
- Register a Landroid: Open the Landroid account portal
- Landroid Help Center: Get Landroid troubleshooting help
- WORX Manuals: Find a WORX product manual
- Official Website: www.worx.com
Phone-number update: WORX’s current contact page prominently displays 1-855-279-0505. The company’s warranty, return, manual and product pages continue to publish 1-866-354-9679. The older number should not be removed because it remains an official warranty, return and product-support route.
Hours note: WORX currently publishes Monday through Friday, 9:00 a.m.–6:00 p.m. Eastern Time for online support and its Solutions Center. Recall departments and special product programs may use separate hours.
Best Worx Support Route by Issue
Worx.com Order Status
Use the online order tracker with the order number, billing last name and the requested email address or ZIP code.
Worx.com order numbers generally begin with:
RWD-
Contact WORX when:
- The order confirmation did not arrive
- The order cannot be found online
- The shipment remains in processing
- One or more items were canceled
- The order was divided into several packages
- The tracking number has not updated
- The package was returned to the sender
Have the order number, order date, account email, shipping address and product model ready.
Changing or Canceling a WORX Order
Contact WORX as soon as possible if the order contains an incorrect item, quantity, address or payment method. Once fulfillment begins, WORX may be unable to change or cancel the order.
Do not assume that submitting an online form automatically cancels a purchase. Ask for written confirmation.
If cancellation is no longer possible, ask whether the product qualifies for the 30-day return process after delivery.
WORX Package Is Delayed
Check whether the shipment was divided into separate packages. Batteries, tools, accessories and promotional items may not arrive together.
Before contacting support, gather:
- Order number
- Carrier
- Tracking number
- Expected delivery date
- Date of the last tracking update
- Products that have and have not arrived
WORX Package Is Marked Delivered but Missing
- Check all entrances, garages, mailrooms and parcel lockers.
- Ask household members and building staff whether they accepted it.
- Review any carrier photograph or delivery note.
- Confirm whether another tracking number exists.
- Contact the carrier.
- Contact WORX and request a case number.
Save screenshots of the tracking history. Do not publish a home address or tracking number in a public review.
Damaged or Incorrect WORX Shipment
Photograph the shipping carton, label, packaging and product before discarding anything.
Contact WORX when:
- The wrong tool or accessory arrived
- A battery or charger is missing
- The tool appears used or damaged
- A package contains the wrong voltage or model
- Parts shown in the product listing are missing
- The shipping carton was severely damaged
Keep every component until WORX or the retailer provides return or replacement instructions.
WORX Returns and Refunds
WORX currently offers a 30-day money-back guarantee for qualifying products purchased directly through Worx.com.
The direct-purchase return process generally requires:
- Starting the return within 30 days after receipt
- Using the official WORX return label
- Returning the original packaging
- Including all original components
- Following battery and hazardous-material shipping rules
- Paying any applicable shipping, handling or restocking charge
How to Start a Worx.com Return
- Open the WORX order tracker or sign in to the shopping account.
- Select the applicable order.
- Choose Return This Order.
- Select the product and return reason.
- Download the authorized label.
- Package the tool and all original components securely.
- Save the FedEx receipt and tracking number.
Customers can also call 1-866-354-9679 to request a return label.
WORX says an emailed label may take approximately three to five days when requested by telephone. A mailed label may take approximately seven to ten business days.
Do Not Create Your Own WORX Return Label
WORX says direct returns should use its authorized label because the label contains information needed to connect the package to the correct order and refund.
Using another shipping label may delay the refund or cause the return to be difficult to identify.
When Will a WORX Refund Appear?
WORX says it generally scans the returned package and processes the refund within approximately three to five business days after arrival.
The payment provider may require additional time to post the credit.
Keep:
- Return authorization
- FedEx tracking
- Delivery confirmation
- Refund email
- Expected refund amount
- Original payment method
Purchase From Amazon, Lowe’s, Walmart or Another Retailer
The WORX direct-purchase return guarantee applies to Worx.com purchases. A tool purchased from Amazon, Lowe’s, Walmart, Costco, eBay or another seller is normally returned through that retailer’s policy.
Contact the retailer for:
- A recent return or exchange
- A missing delivery
- An incorrect item
- A seller refund
- A retailer protection plan
- An open-box or marketplace purchase
Contact WORX for:
- Manufacturer-warranty questions
- Product registration
- Tool troubleshooting
- Manuals
- Parts identification
- Recalls
- Landroid technical support
WORX Warranty Coverage
WORX’s standard formal warranty generally provides:
- 24 months: When an eligible product is not registered for extended coverage
- Three years: When an eligible product is registered within 30 days after purchase
- Five years: Advertised for qualifying WORX Nitro products, subject to the exact product and warranty terms
Proof of purchase showing the purchase date and seller may be required.
Register a WORX Product
Register an eligible tool, battery or charger within 30 days after purchase when extended coverage is offered.
Registration may require:
- Customer name and contact information
- Product model
- Serial number
- Purchase date
- Retailer
- Receipt
The WORX tool-registration account is separate from the Worx.com shopping account. A tool does not automatically appear in the registration system merely because it was purchased while signed in to Worx.com.
How to Start a WORX Warranty Claim
- Find the model and serial number.
- Locate the dated receipt.
- Confirm whether the product was registered.
- Call 1-866-354-9679.
- Describe the defect and troubleshooting already completed.
- Ask whether the tool, battery or charger must be returned.
- Request a claim or reference number.
- Follow the authorized shipping instructions.
Do not mail a tool or battery to the Charlotte office without an authorization and correct shipping instructions.
What May Be Covered?
The warranty generally addresses qualifying defects in materials or workmanship.
Depending on the claim, WORX may:
- Replace or repair defective parts
- Repair the tool
- Replace it with a new unit
- Replace it with a reconditioned unit
What Is Commonly Excluded?
The formal WORX warranty generally excludes or limits coverage for:
- Normal wear and tear
- Blades, bits, bulbs and many accessories
- Misuse or abuse
- Neglect
- Improper maintenance
- Overloading
- Accidents or foreign objects
- Unauthorized repairs
- Alteration or modification
- Incompatible parts or accessories
- Trade or professional use under a consumer warranty
- Rental use
The written warranty issued for the exact product controls.
Replacement Tool Does Not Start a New Warranty
WORX states that a replacement tool remains covered only for the unused balance of the original product’s warranty period. A replacement does not normally begin a new full warranty term.
WORX Warranty and Professional Use
The standard consumer warranty says the tool must not have been used for trade, professional or rental purposes.
Customers using WORX equipment for landscaping, construction, property maintenance or another business should verify whether the exact product offers commercial coverage before relying on the consumer warranty.
WORX Batteries and Chargers
WORX’s formal warranty includes qualifying batteries and chargers, but coverage depends on purchase documentation, registration and proper use.
Before contacting support, gather:
- Battery model
- Voltage
- Amp-hour rating
- Charger model
- Tool model
- Purchase date
- Indicator-light behavior
- Whether another compatible battery or charger works
WORX Battery Will Not Charge
Check:
- Whether the electrical outlet works
- Whether the charger is the correct model
- Whether the battery is too hot or too cold
- Whether the terminals are visibly dirty or damaged
- Whether the battery is fully seated
- The charger indicator pattern
- Whether another compatible battery charges
Do not open, bypass, wet, puncture, heat or modify a lithium-ion battery or charger.
Battery Is Swollen, Smoking or Overheating
Stop using and charging the battery. Move away from combustible materials when that can be done safely.
Do not place a damaged lithium-ion battery in household trash or ordinary mail. Contact WORX and the appropriate local hazardous-waste or battery-recycling authority.
Call emergency services when there is an active fire, dangerous smoke or an immediate threat to people or property.
PowerShare Battery Compatibility
WORX PowerShare allows compatible 20V batteries to power a broad family of tools. Some 40V products use two 20V batteries, while certain 80V products use four compatible 20V batteries.
Compatibility still depends on:
- Battery generation
- Required number of batteries
- Tool voltage
- Battery capacity
- Physical battery interface
- Whether PowerShare PRO is recommended
- Whether all batteries must be matched
Do not combine damaged, incompatible or substantially different batteries unless the tool instructions permit it.
Free Spools for Life
Many qualifying WORX string trimmers include enrollment in the Free Spools for Life program.
The program generally provides:
- Replacement spools for as long as the customer owns an eligible trimmer
- Preloaded cutting line
- A package of multiple spools
- A shipping and handling charge paid by the customer
The spools themselves are described as free, but the shipment is not necessarily free.
Not Every WORX Trimmer Qualifies
Check the product page, manual or registration information for the exact trimmer. Some models use different line or spool designs and may not participate.
Before ordering, confirm:
- Trimmer model
- Required spool model
- Line diameter
- Whether the trimmer is registered
- Current shipping and handling amount
Spool Line Breaks or Appears Melted
WORX says some trimmer line can deteriorate when stored in excessive heat or poor conditions. Keep replacement spools in a cool, dry place.
Also check whether the spool is correct for the trimmer and whether the safety guard and line-cutting blade remain installed.
WORX Landroid Support
WORX provides a separate Landroid support center and registration account for robotic lawn mowers.
Landroid support may involve:
- Initial installation
- Boundary wire
- Charging station setup
- Wi-Fi connection
- App pairing
- Error codes
- Blade replacement
- Zones and schedules
- Find My Landroid
- Anti-Collision System
- Off Limits accessories
- Firmware updates
Landroid Will Not Charge
Check:
- Charging-station power
- Power-supply indicator
- Charging contacts
- Boundary-wire connections
- Whether the mower is aligned correctly
- Battery temperature
- Whether the charging station is level
Disconnect power before working on exposed wiring or damaged electrical components.
Landroid App Will Not Connect
Confirm:
- The correct Landroid account is being used
- The phone is connected to the required Wi-Fi network
- The router uses a supported frequency
- Location and Bluetooth permissions are enabled when required
- The app and mower firmware are current
- The mower is within network range
- A VPN or firewall is not blocking setup
Find My Landroid Service
Some Find My Landroid accessories include a limited initial cellular-service term and require paid renewal afterward.
Confirm:
- The accessory model
- Included service period
- Renewal date
- Current subscription price
- Whether the accessory supports the specific Landroid model
Do not publish the mower’s location, SIM information or account credentials in a public review.
WORX Chainsaw and Pole-Saw Recall
Certain WORX WG305 electric chainsaws and WG309 electric pole saws were recalled in 2025 because the main switch can fail and allow the saw to continue operating after the trigger is released.
The recall applies to qualifying:
- WORX WG305: 8 Amp 14-inch electric chainsaw
- WORX WG309: 8 Amp electric pole saw
- Affected serial-number prefix: First six digits between 202408 and 202501
Consumers with an affected product should stop using it immediately.
- Recall Phone: 1-888-997-8871
- Recall Email: chainsawrecall@positecgroup.com
- Official Recall Page: Review the WORX chainsaw recall
Do not attempt to repair the switch. The recall remedy provides a replacement after the recalled product is returned under the official process.
WORX WG606 Pressure-Washer Recall
Certain WORX WG606 13 Amp 1900 PSI electric pressure washers were recalled because the spray hose can separate from the spray wand and strike the user or someone nearby.
Affected serial-number ranges include:
- 20210200078905 through 20210200096490
- 20210200097286 through 20210200097881
Stop using an affected spray-wand assembly and follow the official replacement procedure.
- Pressure-Washer Recall Phone: 1-855-444-2833
- Recall Email: pressurewasherrecall@worx.com
- Official Recall Page: Review the WG606 recall
WORX Manuals and Product Information
Search by the complete model number shown on the tool’s product label.
Common WORX model prefixes include:
- WG for many lawn and garden products
- WX for many power tools
- WA for batteries, chargers and accessories
- WR for many Landroid robotic mowers
- WP for certain newer or Nitro products
A suffix such as “.9” commonly identifies a bare tool sold without a battery or charger.
Manual Does Not Match the Tool
Confirm:
- The complete model number
- Every suffix
- Voltage
- Product generation
- Serial-number or production range
- Whether the document is for the United States
Do not use instructions from a similar-looking model for chain, blade, electrical or safety-related work.
WORX Parts and Accessories
Contact WORX or use the exact product page to identify:
- Batteries
- Chargers
- Trimmer spools
- Chainsaw chains and bars
- Blower tubes
- Mower blades
- Hydroshot hoses and nozzles
- Pressure-washer accessories
- Aerocart parts
- Landroid blades and accessories
- Power-tool blades and bits
Use the complete tool model rather than relying only on a photograph.
WORX Part Is Discontinued
Ask whether:
- The old part has a replacement number
- A compatible assembly is available
- The tool remains serviceable
- An approved substitute exists
- WORX offers a replacement-tool option
Do not bypass a guard, switch, brake, battery-protection system or another safety component because the original part is unavailable.
WORX Trimmer Troubleshooting
Trimmer Line Will Not Feed
Check:
- Correct spool model
- Correct line diameter
- Whether the line is tangled or melted
- Spool-cap installation
- Command Feed operation, when equipped
- Debris around the spool
- Battery charge
Remove the battery before opening the trimmer head.
Trimmer Stops Under Load
The tool may stop because of:
- Low battery charge
- Battery overheating
- Grass wrapped around the head
- Incorrect line
- Excessive cutting load
- Motor or electrical failure
Allow the tool and battery to cool and remove debris with the battery disconnected.
WORX Blower and Mulcher Support
Contact support for:
- Reduced airflow
- A blower that stops under load
- Missing or cracked tubes
- Mulcher bag or zipper problems
- Impeller damage
- Battery and charger faults
Disconnect power before opening a mulcher or removing material from an intake.
WORX Lawn Mower Support
Stop using a mower with unusual vibration, damaged blades, failed safety controls, smoke, battery overheating or exposed wiring.
Before contacting support, record:
- Mower model
- Battery models and quantities
- Charger model
- Indicator-light pattern
- Whether self-propel operates
- Whether the blade turns
- Whether the safety key is installed
Remove the batteries and safety key before inspecting the blade area.
WORX Chainsaw Support
Stop using a chainsaw when:
- The switch does not stop the chain
- The chain brake does not work
- The chain moves unexpectedly
- The chain will not remain tensioned
- The bar is damaged
- Oil does not reach the chain
- The tool vibrates abnormally
Check whether the model is included in a recall before attempting ordinary troubleshooting.
WORX Hydroshot and Pressure-Washer Support
Common support topics include:
- Low pressure
- Failure to prime
- Air in the hose
- Clogged filter
- Battery problems
- Leaking fittings
- Damaged spray wand
- Incompatible accessories
Confirm that the water source, hose, filter, nozzle and connection method match the product instructions.
Check the WG606 recall before using an older 1900 PSI pressure washer.
WORX Drills, Saws and Power-Tool Support
Contact WORX when:
- A chuck will not hold a bit
- A switch works intermittently
- A saw blade does not remain secure
- A motor sparks or smells unusual
- A battery disconnects under load
- A tool overheats repeatedly
- A guard or safety mechanism is damaged
Remove the battery or unplug the tool before changing blades, bits or accessories.
WORX Account and Password Help
WORX currently uses separate accounts for:
- Worx.com shopping and order history
- Tool and warranty registration
- Landroid registration and app services
A password reset for one account may not change the others.
Never provide a password or one-time login code to an unexpected caller.
Information to Gather Before Contacting WORX
- Complete product model
- Serial number
- Purchase date
- Seller
- Receipt
- Warranty-registration status
- Order number
- Battery and charger models
- Description of the problem
- Error code or indicator pattern
- Previous case number
- Return tracking
- The exact resolution requested
Provide private product and account information only through an official WORX support channel.
How to Escalate a WORX Complaint
- Determine whether the issue belongs with WORX or the original retailer.
- Use the correct order, return, warranty, Landroid or recall route.
- Provide the model, purchase information and concise timeline.
- State the exact resolution requested.
- Ask for a case or reference number.
- Request supervisor or warranty review when appropriate.
- Save receipts, photographs, chat transcripts and shipping records.
- Reply within the existing case instead of opening numerous duplicate requests.
- For a recalled product, follow the recall instructions rather than the ordinary warranty process.
- Contact the payment provider when an approved refund remains unresolved.
Stop using equipment that may present an electrical, fire, cutting, impact or battery hazard.
About WORX and Positec
WORX is a power-tool, lawn-equipment and home-product brand owned and operated within Positec Group.
WORX products include:
- String trimmers and edgers
- Lawn mowers
- Leaf blowers and mulchers
- Chainsaws and pole saws
- Hydroshot portable cleaners
- Pressure washers
- Drills and drivers
- Power saws
- Sanders and oscillating tools
- Landroid robotic lawn mowers
- Aerocart yard carts
- MAKERX crafting tools
Positec’s North American operations are associated with:
Positec USA / Positec Tool Corporation
10130 Perimeter Parkway, Suite 300
Charlotte, NC 28216
This is not an ordinary merchandise-return, repair or battery-disposal location. Obtain written shipping instructions before mailing a product.
Worx Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published WORX customer-service reviews. There is not yet enough CSN feedback to identify reliable positive or negative customer-service patterns.
If you have contacted WORX, consider leaving a review below. A helpful review should explain:
- The type and model of tool
- Where and approximately when it was purchased
- Whether the issue involved an order, return, warranty, battery, part, Landroid or recall
- Which support route was used
- Whether a case number was provided
- How long the response or replacement took
- Whether the issue was resolved
Related Power Tool Customer Service Pages
- Black+Decker Customer Service
- DeWalt Customer Service
- Ryobi Customer Service
- ECHO Customer Service
- McCulloch Customer Service
Frequently Asked Questions About Worx Customer Service
What is the current WORX customer-service phone number?
WORX’s current contact page lists 1-855-279-0505. The company also continues to use 1-866-354-9679 for warranties, returns and product support.
Is 1-866-354-WORX still a valid number?
Yes. WORX’s current warranty, returns, product pages and manuals continue to publish 1-866-354-9679.
What are WORX customer-service hours?
WORX currently lists online and Solutions Center support from 9:00 a.m.–6:00 p.m. Eastern Time, Monday through Friday.
How long do I have to return a Worx.com purchase?
Qualifying direct purchases generally have a 30-day return period beginning on the delivery date.
Can I return a WORX tool purchased from Amazon directly to WORX?
Ordinary returns are generally handled by the seller. A qualifying manufacturer defect may still be submitted to WORX under its warranty.
How long is the standard WORX warranty?
The formal warranty generally provides 24 months without registration and three years when the eligible product is registered within 30 days.
Do WORX Nitro tools have a five-year warranty?
WORX’s current FAQ and qualifying Nitro product pages advertise five-year coverage. Verify the exact model’s product page and warranty documentation.
Are WORX batteries covered by warranty?
Qualifying batteries and chargers are included in WORX’s formal limited-warranty terms, subject to registration, proof of purchase and exclusions.
Does a replacement WORX tool receive a new warranty?
No. A replacement normally remains covered only for the balance of the original warranty period.
Are Free Spools for Life completely free?
The qualifying replacement spools are described as free, but customers pay the current shipping and handling charge.
Do all WORX trimmers qualify for Free Spools for Life?
No. Eligibility and spool compatibility depend on the exact trimmer model.
Can one WORX 20V battery power a 40V tool?
Many 40V PowerShare tools use two compatible 20V batteries. Confirm the exact tool requirements before use.
How do I get help with a Landroid?
Use the separate WORX Landroid support center and Landroid registration account.
Which WORX chainsaws were recalled?
Certain WG305 chainsaws and WG309 pole saws with affected 2024 and 2025 serial-number prefixes were recalled because the switch may fail to stop the saw.
Was a WORX pressure washer recalled?
Yes. Certain WG606 1900 PSI electric pressure washers were recalled because the spray hose could separate from the spray wand.
Who owns WORX?
WORX is a Positec Group brand.
Where is WORX located in the United States?
Positec’s North American operations are associated with 10130 Perimeter Parkway, Suite 300, Charlotte, North Carolina 28216.
Page Update Note
This WORX customer-service page was reviewed and updated in July 2026 to add the current 1-855-279-0505 website number, retain and relabel 1-866-354-WORX for warranty and return support, verify current support hours, add contact, order, return, registration, manual and Landroid resources, explain the 30-day return process, clarify standard, registered and Nitro warranty coverage, add battery, PowerShare and Free Spools for Life guidance, include the WG305 and WG309 chainsaw recall and WG606 pressure-washer recall, remove unsupported review claims, report the current CSN review count and strengthen escalation, safety and privacy information.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004. CSN is an independent consumer website and is not affiliated with WORX, Positec Group, Positec USA, any retailer, shipping carrier or repair provider.
Our goal is to help consumers identify the correct support route, understand current return and warranty procedures and share customer-service outcomes that may help other tool owners. Telephone numbers, hours, warranties, return policies, recalls, product compatibility, parts availability and program fees can change. Verify important information through WORX, the original retailer and the documentation for the exact product.
Share Your Worx Customer Service Experience
Have you contacted WORX about an order, return, refund, warranty claim, battery, charger, PowerShare tool, Free Spools for Life, Landroid, Hydroshot, chainsaw recall, pressure-washer recall or replacement part? Share your experience below and explain which support route you used and whether the issue was resolved.
Privacy reminder: Do not post your home address, telephone number, email address, receipt, order number, product serial number, warranty-registration details, Landroid location, return label, tracking number, account password, payment information or private support correspondence in a public review.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with WORX, Positec Group, Positec USA, any retailer, carrier, repair provider or government recall agency. This page is provided for informational purposes and to document consumer customer-service experiences.
CustomerServiceNumbers.com cannot access WORX orders or accounts, approve returns, issue refunds, register products, determine warranty coverage, replace tools or batteries, dispatch repairs, activate Landroid services or process recalls. Those requests must be handled through WORX, Positec, the original retailer, the carrier, an authorized provider or another appropriate official organization.