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eharmony Customer Service: Cancellation, Billing, Refunds & Reviews

If you need help with eharmony customer service, eHarmony billing, subscription cancellation, automatic renewal, refunds, account login, password reset, deleting a profile, hiding your profile, app-store billing, matches, messages, fake profiles, safety concerns, or a customer service complaint, the best support route is eharmony Customer Care through the online help center. eharmony does not promote a public customer-service phone number for normal account support.

Verified eharmony Customer Service Contact Information

eharmony Customer Care: Contact eharmony Customer Care
eharmony Help / FAQ: eharmony Help Center
eharmony Login: eharmony Login
Membership Status Help: Check eharmony Membership Status
Account Deletion Help: Delete eharmony Account
Terms and Conditions: eharmony Terms and Conditions
Privacy Policy: eharmony Privacy Policy
Safety Tips: eharmony Safety Information
Cancellation Email for Eligible Cancellation Notices: subscriptions@eharmony.com
General Support Email Referenced in Terms: support@eharmony.com
DMCA / Copyright Email: copyright@eharmony.com
Cancellation / Legal Mailing Address: eHarmony, Inc., Attn: Cancellations, P.O. Box 189, South Pasadena, CA 91031 USA
Company Mailing Address Listed in Terms: eHarmony, Inc., P.O. Box 189, South Pasadena, CA 91031 USA

Previously Listed Address: 10900 Wilshire Blvd, Los Angeles, CA 90024 (older listing; verify before relying on it)
Official Website: eharmony.com

Does eharmony Have Phone Support?

eharmony does not promote a public customer-service phone number for normal account, billing, cancellation, refund, or dating-profile support. The current support route is the eharmony Customer Care form and help center.

eharmony says its Customer Care team is available 24/7 and replies to most contacts within hours, with a stated maximum response time of 24 hours. If you need help, use the official Customer Care link and keep a copy of your request.

Choose the Correct eharmony Support Route

Cancel Premium Membership or turn off auto-renewal: Log in and go to Data & Settings, Manage profile, then Amend Subscription.
State-specific 3-business-day cancellation notice: Email subscriptions@eharmony.com or mail a signed cancellation notice to eHarmony, Inc., Attn: Cancellations, P.O. Box 189, South Pasadena, CA 91031 USA.
Apple App Store subscription: Cancel through Apple Subscriptions and contact Apple for Apple-billed refund requests.

Google Play subscription: Cancel through Google Play Payments & Subscriptions.
Login or password problem: Use eharmony login and account recovery tools.
Deleting a free account: Use Data & Settings and the Profile Status deletion option.

Deleting a profile during an active subscription: Contact eharmony Customer Care first.
Profile visibility or taking a break: Hide your profile in Data & Settings instead of deleting it.
Fake profile, suspicious user, or safety concern: Use eharmony reporting tools and Customer Care.

Copyright or DMCA issue: Use copyright@eharmony.com only for copyright-related notices.

Information To Gather Before Contacting eharmony

Having the correct account and billing details ready can help eharmony locate your issue faster.

Email address used to create the eharmony account
Profile ID, if available
Full name on the account
Date you purchased Premium Membership
Subscription term, such as 6-month, 12-month, or 24-month plan
Renewal date or next billing date
Payment method, such as credit card, PayPal, Apple, or Google Play

Receipt, order confirmation, Apple receipt, Google Play order ID, or PayPal transaction ID
Cancellation confirmation, screenshot, or support request number
Screenshot of billing, login, profile, match, or message issue
Device type, browser, and app version if the issue involves the mobile app
Copies of suspicious messages if reporting a fake profile or scam attempt

Common Reasons Customers Contact eharmony

Canceling Premium Membership
Turning off automatic renewal
Unexpected renewal charge
Refund request
Installment payment question
Apple or Google Play billing issue
Cannot log in
Password reset email not arriving
Deleting a profile
Hiding a profile from matches
Changing match preferences
Photo approval or profile approval issue
Cannot send or read messages
Fake profile or suspicious user report
Romance scam concern
Privacy or data request

Canceling eharmony Premium Membership

eharmony’s Terms say Premium Membership can generally be canceled by logging in and going to Data & Settings, Manage profile, then Amend Subscription. Follow every prompt until you receive confirmation that automatic renewal has been turned off.

Cancellation usually stops the subscription from renewing at the end of the paid term. It does not necessarily end the current paid term immediately, and it usually does not provide a refund for unused days unless a specific cancellation right or applicable law applies.

Automatic Renewal

eharmony’s Terms say paid subscriptions automatically renew unless canceled at least 24 hours before the end of the current term. If you do not want another charge, cancel early and save proof.

After canceling, take screenshots of the membership status page and any confirmation email. Check your bank, credit card, PayPal, Apple, or Google Play account after the renewal date to confirm billing stopped.

Refunds and 3-Business-Day Cancellation Rights

eharmony’s Terms include a state-specific 3-business-day cancellation right for certain Premium Membership subscribers in listed states. The terms say eligible buyers may cancel without penalty or obligation before midnight of the third business day after the agreement, excluding Sundays and holidays.

For those eligible cancellation notices, eharmony says cancellation can be emailed to subscriptions@eharmony.com or mailed to eHarmony, Inc., Attn: Cancellations, P.O. Box 189, South Pasadena, CA 91031 USA. Include the email address associated with your eharmony account.

If you purchased through Apple in the iOS app, eharmony says it cannot directly process Apple refunds. Use Apple’s subscription and refund process. Google Play purchases may also need to be handled through Google Play.

Installment Payments

eharmony’s Terms say that if a subscription was purchased on an installment-payment basis, cancellation does not remove the obligation to pay the full contractual amount due. Scheduled payments may continue until the remaining balance is paid in full.

This is one of the most important details to understand before buying. Canceling automatic renewal may stop a future renewal, but it may not stop installment payments for a subscription term already purchased.

Deleting an eharmony Account

Deleting your profile is different from canceling a paid subscription. eharmony says members in the middle of a subscription must contact Customer Care to begin the deletion process. If you are not in a subscription, you may be able to delete your profile under Data & Settings and Profile Status.

After deleting your profile, eharmony says you will no longer have access to messages or matches, and deletion is permanent. Before deleting, save any information you may need later, including billing confirmations, cancellation proof, and support messages.

Hiding Your Profile Instead of Deleting It

If you only want to take a break, eharmony allows users to hide their profile. Go to Data & Settings and use the Profile Visibility section to make your profile invisible. This can reduce visibility to new matches without permanently deleting your account.

eharmony says members you have already contacted or who added you to favorites may still be able to see your profile, so hiding is not the same as total deletion.

Login, Password, and Account Access Problems

If you cannot log in, start with the email address used to create the account. Check for old email addresses, typo variations, Apple private relay addresses, Google login, or a different email used during signup.

If password reset emails do not arrive, check spam, promotions, blocked senders, and email filters. When contacting support, include the account email, device type, browser, app version, and a screenshot of the error message.

App Store Billing Through Apple or Google

If you subscribed through the eharmony iPhone app, Apple may control cancellation and refund requests. If you subscribed through Google Play, Google may control cancellation and refund requests. Deleting the app does not cancel a subscription.

Check Apple Subscriptions or Google Play Payments & Subscriptions to see whether eharmony is listed there. Keep your app-store receipt and order ID when requesting help.

Basic Membership vs. Premium Membership

eharmony offers a free Basic Membership and paid Premium Memberships. Basic Membership may include limited features, while Premium Membership unlocks more communication and profile-viewing features. eharmony’s FAQ says Premium plans are available in longer subscription terms such as 6-, 12-, or 24-month plans.

Before upgrading, review the renewal term, payment schedule, cancellation rules, installment obligations, and refund limits. Do not rely only on a promotion headline or discount banner.

Matches, Messages, and Profile Features

Some match, message, photo, and profile features may depend on membership level. If you cannot see photos, read messages, change preferences, or view visitors, check whether the feature requires Premium Membership or a specific plan.

If you are unhappy with match volume or match quality, review your match preferences. Narrow settings for distance, age, religion, ethnicity, smoking, drinking, height, or other preferences may reduce available matches.

Fake Profiles, Suspicious Users, and Romance Scams

eharmony says its Trust & Safety team uses technology and human review to help combat fake profiles, and users can flag suspicious activity for review. Even so, no dating platform can guarantee that every profile is safe or genuine.

The FTC and FBI warn that romance scammers often build trust, avoid meeting in person, move conversations off-platform, and eventually ask for money, crypto, gift cards, travel money, medical help, investment funds, or emergency payments. Never send money or verification codes to someone you have only met online.

Dating Safety Tips

Keep conversations on eharmony until you feel comfortable and have verified the person.

Do not send money, gift cards, cryptocurrency, wire transfers, or payment-app transfers to a match.
Do not share verification codes, passwords, bank details, full card numbers, or identity documents.
Be careful if someone quickly asks to move to text, WhatsApp, Telegram, email, or another app.

Use a reverse image search if a profile seems suspicious.
Be cautious of investment advice, crypto opportunities, military excuses, overseas work, medical emergencies, or travel-money requests.
Meet in public for early dates and tell a friend or family member where you are going.

Report suspicious users to eharmony and block them.
If you sent money or shared financial details, contact your bank or payment provider immediately.

Reporting a Fake Profile or Suspicious User

If you suspect a fake profile, romance scam, harassment, impersonation, or unsafe behavior, use eharmony’s reporting tools and contact Customer Care. Save screenshots, usernames, profile details, messages, phone numbers, email addresses, payment requests, and off-platform handles before blocking the person.

Do not post private messages, photos, phone numbers, addresses, or sensitive personal details in public reviews. Use official support and fraud-reporting channels.

Privacy, Data, and Sensitive Information

Dating profiles can include sensitive personal information, photos, preferences, messages, location details, and payment data. Review eharmony’s privacy settings, visibility settings, and account-deletion options before sharing more than you are comfortable sharing.

If you need to make a privacy, data deletion, or account-access request, use eharmony’s account tools or Customer Care. Keep proof of your request and any confirmation response.

Watch Out for Fake eharmony Support Numbers

Because eharmony does not promote a public phone number for normal customer service, be careful with phone numbers listed in ads, social media comments, forums, or unofficial support pages. Fake support numbers may try to collect passwords, remote-access permissions, payment information, or verification codes.

Use eharmony.com and the official Customer Care form.
Do not call random “eHarmony support” numbers found in search ads or comments.
Do not give your password, verification code, or payment details to a caller claiming to be eharmony.
Check whether a charge came from eharmony, Apple, Google Play, PayPal, or another payment processor.

Deleting the app does not cancel app-store subscriptions.
Cancel automatic renewal before the deadline and save proof.
If a charge appears unauthorized, contact eharmony and your payment provider promptly.

How to Escalate an eharmony Customer Service Problem

Use the official Customer Care form: Start from eharmony’s Help Center or FAQ contact page.
Document your request: Save screenshots, ticket confirmations, emails, receipts, renewal dates, cancellation screens, and payment records.

Use the correct cancellation path: For website purchases, use Data & Settings, Manage profile, Amend Subscription. For Apple or Google purchases, use the app-store subscription tools.
Cancel before the deadline: eharmony says auto-renewal must be canceled at least 24 hours before the current term ends.
Use the 3-business-day cancellation notice when eligible: Email subscriptions@eharmony.com or mail a written notice to the South Pasadena cancellation address.

Do not delete your profile before preserving proof: Save billing records, cancellation proof, and support replies first.
Contact your payment provider if needed: If a charge is unauthorized or unresolved, contact your bank, card issuer, PayPal, Apple, or Google Play before the dispute deadline closes.
Use consumer-protection channels when appropriate: For unresolved subscription, renewal, billing, or refund disputes, consider filing a complaint with the FTC, BBB, your state attorney general, or your payment provider.

eharmony Customer Service Reviews on CustomerServiceNumbers.com

CustomerServiceNumbers.com currently shows 0 out of 5 stars for eharmony based on 0 customer reviews. Because there are no eharmony reviews on this CSN listing yet, we are not summarizing a positive or negative customer service trend from this page.

If you have contacted eharmony about cancellation, automatic renewal, subscription billing, refunds, app-store billing, installment payments, login problems, account deletion, profile hiding, match quality, fake profiles, safety concerns, or customer support response time, please share your experience below. Your review can help other users understand what to expect before contacting eharmony Customer Care.

What To Expect When Contacting eharmony

eharmony support is primarily online through Customer Care.
eharmony says Customer Care is available 24/7.
eharmony says most contacts are answered within hours and at most within 24 hours.

eharmony does not promote a public phone number for normal customer support.
Premium Membership cancellation is generally handled through Data & Settings and Amend Subscription.
Automatic renewal must be canceled at least 24 hours before the end of the current term.

Cancellation usually does not refund unused days unless a specific cancellation right or law applies.
Installment-plan cancellation may not stop remaining installment payments.
Apple and Google Play purchases may need to be canceled through the app store.

Frequently Asked Questions About eharmony Customer Service

What is eharmony’s customer service phone number?

eharmony does not promote a public customer-service phone number for normal account support. Use the eharmony Customer Care form through the official Help Center.

How do I contact eharmony Customer Care?

Go to the eharmony FAQ page and use the Contact Customer Care button. eharmony says Customer Care is available 24/7 and usually replies within hours.

How do I cancel eharmony Premium Membership?

Log in, go to Data & Settings, Manage profile, then Amend Subscription. Follow the cancellation prompts until you receive confirmation that automatic renewal is turned off.

Does deleting my eharmony profile cancel my subscription?

Deleting your profile is not the same as canceling a paid subscription. Cancel automatic renewal first and save proof. If you are in the middle of a subscription, eharmony says you must contact Customer Care to begin the deletion process.

Can I get an eharmony refund?

Refunds depend on the terms, purchase method, state-specific cancellation rights, and applicable law. eharmony’s Terms generally say cancellation does not provide a refund for unused days, but certain states have a 3-business-day cancellation right.

How do I use the 3-business-day cancellation right?

If you are eligible under eharmony’s listed state-specific terms, email subscriptions@eharmony.com or mail a signed cancellation notice to eHarmony, Inc., Attn: Cancellations, P.O. Box 189, South Pasadena, CA 91031 USA. Include the email address associated with your account.

How do I cancel eharmony if I subscribed through Apple?

Use Apple Subscriptions on your iPhone or Apple account. eharmony says it cannot directly process refunds for purchases made through Apple via the iOS application.

How do I cancel eharmony if I subscribed through Google Play?

Use Google Play Payments & Subscriptions, select the eharmony subscription, choose Manage, and cancel the subscription.

How do I delete my eharmony account?

If you do not have an active subscription, go to Data & Settings and use the Profile Status deletion option. If you are in the middle of a subscription, eharmony says you must contact Customer Care to begin the deletion process.

How do I hide my eharmony profile?

Log in, go to Data & Settings, and use the Profile Visibility option to make your profile invisible. This is different from deleting the account.

Where is eharmony located?

eharmony’s current Terms list eHarmony, Inc. at P.O. Box 189, South Pasadena, CA 91031 USA. Older listings may show Los Angeles-area street addresses that may not be the best current customer-support address.

Can CustomerServiceNumbers.com cancel my eharmony subscription?

No. CustomerServiceNumbers.com is an independent information and review website. We cannot access eharmony accounts, cancel subscriptions, issue refunds, delete profiles, recover passwords, stop automatic renewals, or contact eharmony on your behalf.

Related Customer Service Numbers Pages

Related Consumer Resources

ChargeOnMyCard.com – Research unfamiliar eharmony, dating app, PayPal, Apple, Google Play, subscription, or renewal charges.

ThinkItsAScam.com – Learn how to spot romance scams, fake dating profiles, fake support numbers, phishing links, and suspicious subscription charges.
ZeroStars.org – Read and share customer complaint experiences.
CSNDB.com – Find chat, text, and alternative support options.
FTC Romance Scam Guidance – Learn how to recognize and report romance scams.
FBI Romance Scam Information – Official romance scam warnings and reporting guidance.

Corporate Office Headquarters – Find corporate office contacts and complaint information.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has been helping consumers find customer service information since 2004. CSN focuses on customer contact details, complaint paths, review experiences, and practical steps customers can take before contacting a company. This page is independent and is not affiliated with eharmony, eHarmony, Inc., ParshipMeet Group, ProSiebenSat.1 Media, General Atlantic, Apple, Google Play, PayPal, Match.com, Tinder, Bumble, Plenty of Fish, OkCupid, Facebook, Instagram, or any dating app or payment provider.

Share Your eharmony Customer Service Experience

Have you contacted eharmony about cancellation, automatic renewal, subscription billing, refunds, installment payments, app-store purchases, login problems, password reset, profile deletion, profile visibility, matches, messages, fake profiles, romance scams, safety reports, privacy, or customer support response time? Share your experience below to help other users understand how eharmony handles customer service requests. Please do not post passwords, verification codes, private messages, personal addresses, payment details, or sensitive dating information.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not associated with eharmony, eHarmony, Inc., ParshipMeet Group, ProSiebenSat.1 Media, General Atlantic, Apple, Google Play, PayPal, Match.com, Tinder, Bumble, Plenty of Fish, OkCupid, Facebook, Instagram, or any dating app or payment provider. This page is provided for informational and review purposes only. Contact information, cancellation steps, refund policies, renewal terms, app-store billing rules, privacy settings, dating-safety procedures, match features, and support options may change. Always verify important details directly with eharmony, Apple, Google Play, PayPal, your payment provider, or the appropriate consumer-protection agency before making subscription, cancellation, billing, refund, safety, or account decisions.

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