If you are trying to cancel an Entertainment membership, stop an auto-renewal, access your digital coupons, fix an app login problem, report a merchant that would not honor an offer, or identify a billing charge, start with the correct Entertainment support route. Entertainment, formerly known for the printed Entertainment Book, now focuses heavily on digital coupon memberships, mobile app access, online offers, fundraising programs, and business reward programs.
Entertainment Book Customer Service and Support Options
Entertainment does not currently publish a verified customer service phone number for member support. Use the Entertainment Help Center, account portal, and support request options for membership, billing, cancellation, coupon, app, and merchant issues.
- Official Website: Entertainment.com
- Entertainment Help Center: Entertainment Help Center
- Submit a Support Request: Submit an Entertainment Support Request
- Manage or Cancel Auto-Renewing Membership: Entertainment Account Portal
- Member Login: Entertainment Member Login
- Activate Membership: Activate Entertainment Membership
- Terms and Conditions: Entertainment Terms and Conditions
- Customer Service Mailing Address: Entertainment, ATTN: Customer Service, 101 West Big Beaver, Suite 1400, Troy, MI 48084
- Company Name: Kigo Entertainment, LLC dba Entertainment
Choose the Correct Entertainment Support Route
Entertainment membership issues are usually handled through the online account portal or Help Center. Choose the route that matches your issue before submitting a request.
Canceling an Entertainment Membership
To cancel an auto-renewing Entertainment membership, use the secure account portal at account.entertainment.com. Enter the email address associated with your account, request the secure link, open the email, and follow the cancellation steps in your membership details.
Billing, Auto-Renewal, and Unknown Charges
If you were charged for an Entertainment membership renewal, check the email address used when you purchased or activated the membership. Entertainment memberships may renew automatically depending on the membership type and terms selected at purchase. Use the account portal first, then submit a support request if you cannot locate the membership.
Refund Questions
Entertainment’s terms state that digital memberships acquired directly from Entertainment may be eligible for refund if canceled within the stated trial period. Refund eligibility can depend on where the membership was purchased, whether it was acquired through Entertainment directly, a fundraiser, a third party, or an app store, and whether the refund request meets the applicable terms.
Login, Activation, and App Access
For login issues, password problems, app access, activation errors, or trouble finding offers, use the Entertainment Help Center or member login page. Have your purchase email, activation code, account number, and device details ready before contacting support.
Coupons, Offers, and Merchant Problems
If a merchant refuses an Entertainment offer, the business is closed, an offer is missing, or a coupon does not work, report the issue from the offer details page when available or submit a support request with the merchant name, location, offer details, and what happened.
Fundraiser Purchases
If you purchased an Entertainment membership through a school, sports team, community group, or fundraiser, keep the fundraiser receipt, activation information, organization name, and purchase email. Support may need to know whether the issue is with the fundraiser purchase, activation code, or membership account.
What to Have Ready Before Contacting Entertainment
Before submitting an Entertainment support request, gather the details that match your issue:
- Email address used to purchase, activate, or manage the membership
- Account number from a renewal notice, if available
- Order number, receipt, fundraiser confirmation, or activation code
- Date and amount of any billing charge or renewal
- Last four digits of the payment card, if needed for billing research
- Device type, app version, and screenshots for app or login issues
- Merchant name, location, offer title, and coupon details for redemption problems
- Screenshot of the offer, error message, or cancellation confirmation
- Any prior support ticket numbers or emails from Entertainment
Common Entertainment Book Customer Service Issues
Customers commonly look for Entertainment support because of:
- Canceling an auto-renewing Entertainment membership
- Unexpected renewal charges or unknown Entertainment billing
- Difficulty finding the correct account email
- Secure account link emails not arriving
- App login, password, or activation problems
- Coupons not loading or not appearing in the app
- Merchants refusing to honor an offer
- Businesses listed in the app being closed, changed, or no longer participating
- Questions about refund eligibility
- Fundraiser purchase or activation-code issues
- Deleting an Entertainment account
How to Cancel an Entertainment Membership
Entertainment directs members to cancel through the secure account portal. The general process is:
- Go to account.entertainment.com.
- Enter the email address associated with your Entertainment account.
- Click the option to email yourself a secure link.
- Check your inbox, spam, and junk folders for the secure email.
- Open the secure link and select your Entertainment Digital membership or account details.
- Choose the cancellation option and follow each confirmation step.
- Save the cancellation confirmation email for your records.
After cancellation, Entertainment says the membership remains active until the billing date listed in your account. If you cannot access the old email address, use the Help Center support request form and include enough information for support to locate the membership.
Entertainment Billing and Unknown Charge Help
If you see an unknown charge from Entertainment, Kigo Entertainment, Entertainment.com, an app store, or a related subscription descriptor, check whether you or someone in your household purchased a digital membership, activated a fundraiser offer, bought a gift membership, or signed up for auto-renewal.
Before disputing the charge with your card issuer, try to locate the membership through the account portal and save screenshots of the charge, renewal notice, cancellation screen, and any support request you submit. If the charge came through Apple or Google, you may need to manage the subscription through that app store rather than directly through Entertainment.
Entertainment Coupon and Merchant Issues
Entertainment coupons may have specific rules, restrictions, expiration dates, locations, exclusions, or single-use limits. Before redeeming an offer, review the offer details in the app or member site and confirm the participating location.
If a merchant refuses the coupon, says the business no longer participates, has closed, changed ownership, or will not honor the offer, report the issue through the offer details page or submit a support request. Include the merchant name, address, offer wording, date of attempted use, and a screenshot if possible.
Entertainment App and Login Help
For app login or access problems, confirm that you are using the email address tied to the membership. If you purchased through a fundraiser or activated a code, the purchase email and activation email may be important. Try resetting the password, checking for the secure account email, updating the app, and confirming whether the membership is active.
If you are still locked out, submit a support request with the purchase email, activation code, account number, device type, and screenshots of any error message.
Entertainment Membership Scam and Billing Warnings
Be cautious with emails, texts, ads, or websites claiming to cancel Entertainment memberships, recover coupon accounts, or provide special refunds. Scammers may imitate subscription companies and ask for payment card details, login credentials, or remote access.
- Use Entertainment.com, account.entertainment.com, member.entertainment.com, or the official Entertainment Help Center.
- Do not pay a third-party “cancellation service” to cancel your membership.
- Do not share one-time codes, password reset links, or payment card details with an unverified caller.
- Be cautious of fake coupon or refund sites that use the Entertainment name.
- Keep screenshots of cancellation confirmations and support requests.
Entertainment Book Reviews and Complaints
CSN could not confirm enough current live review data during this update to publish a reliable review count or detailed CSN review trend. The older page copy included broad claims about customer praise and complaints that should not be treated as verified current CSN review sentiment.
Common issues customers may want to compare before purchasing include cancellation steps, auto-renewal terms, app usability, whether local merchants participate, whether offers are honored, refund eligibility, and how quickly support responds to account or billing problems.
How to Escalate an Entertainment Complaint
If your Entertainment issue is not resolved after your first support request, take these steps:
- Save your support request confirmation and ticket number.
- Document the charge amount, renewal date, cancellation attempt, and account email.
- Attach screenshots of the account portal, app error, offer details, merchant issue, or billing descriptor.
- Reply to the existing support thread rather than opening multiple duplicate tickets when possible.
- If the issue involves a merchant refusing an offer, include the merchant name, address, offer wording, and date of attempted redemption.
- If the membership was purchased through Apple, Google, a fundraiser, or another third party, check that party’s refund and cancellation process.
- If you believe the charge is unauthorized and Entertainment cannot locate the membership, contact your card issuer with your documentation.
Entertainment Book Competitors and Related Customer Service Pages
If you are comparing coupon, deal, and local-discount services, you may also want to review these related CSN pages:
- Groupon Customer Service
- LivingSocial Customer Service
- Restaurant.com Customer Service
- RetailMeNot Customer Service
Related Resources
- ChargeOnMyCard.com for help identifying unknown Entertainment, Kigo, subscription, app, or coupon charges
- ThinkItsAScam.com for subscription, coupon, refund, and account-support scam warnings
- ZeroStars.org for customer reviews and complaint experiences
Entertainment Book Customer Service FAQs
Does Entertainment Book have a customer service phone number?
Entertainment does not currently publish a verified public customer service phone number for member support. Use the Entertainment Help Center, support request form, account portal, or member login page for help.
How do I cancel my Entertainment membership?
Go to account.entertainment.com, enter the email address tied to your membership, request the secure link, open the link from your email, and follow the cancellation steps in your membership details.
Will my Entertainment membership end immediately after cancellation?
Entertainment says a canceled membership remains active until the billing date listed in the account. Save your cancellation confirmation email in case you need to prove when you canceled.
How do I contact Entertainment support?
Use the Entertainment Help Center and submit a support request. Include your account email, order number, account number, activation code, billing details, screenshots, or merchant offer details depending on the issue.
How do I report a merchant that would not honor an Entertainment coupon?
Report the issue from the offer details page when available, or submit a support request with the merchant name, location, offer details, date of attempted redemption, and a screenshot of the offer.
Can I get a refund for an Entertainment digital membership?
Refund eligibility depends on how the membership was purchased and the terms that apply. Entertainment’s terms include a refund policy for certain digital memberships acquired directly from Entertainment within the stated trial period.
What if I bought Entertainment through a fundraiser?
Keep your fundraiser receipt, activation code, organization name, and purchase email. If activation fails or the membership is missing, submit a support request with those details.
What if my Entertainment charge came through Apple or Google?
If the membership was purchased through an app store, cancellation and refund requests may need to be handled through Apple or Google subscription settings rather than directly through Entertainment.
Who owns Entertainment Book now?
Entertainment is currently shown as Kigo Entertainment, LLC dba Entertainment. The Entertainment site states that Kigo acquired Entertainment and now operates the Entertainment coupon membership brand.
Page Update Note
Updated June 2026: This page was refreshed with current Entertainment Book customer service routing for digital memberships, cancellations, auto-renewals, billing, refunds, app access, coupon redemption, merchant issues, and account support.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has provided customer service phone numbers, company contact details, and consumer review information since 2004. CSN is an independent consumer information website and is not owned by Entertainment, Kigo Entertainment, or Entertainment.com. We help customers find support routes, compare service experiences, and share reviews about customer service interactions.
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Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Entertainment, Kigo Entertainment, Entertainment.com, or any participating merchant. Support options, links, mailing addresses, membership terms, refund policies, and cancellation steps may change. Always verify important billing, cancellation, refund, account, and offer information directly with Entertainment or the platform where you purchased the membership.
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