Restaurant.com customers commonly need help when a dining certificate is not accepted, a participating restaurant is no longer available, points or gift codes are missing, an account cannot be accessed, or a refund or exchange is needed. The correct support route depends on whether the problem involves the Restaurant.com account, the certificate terms, the participating restaurant, a Dining Discount Pass, or the payment used for the purchase.
How to Contact Restaurant.com Customer Service
- Customer service: 1-800-979-8985
- Customer-service hours: Monday through Friday, 8:30 a.m. to 5:00 p.m. Central Time
- Customer-service email: support@restaurant.com
- Online support center: Restaurant.com Support Center
- Account login: Access your Restaurant.com account
- Refund policy: Review Restaurant.com’s refund rules
- Terms and certificate restrictions: Review Restaurant.com terms
- Restaurant-partner support: 1-877-640-1844
- Restaurant-partner email: partners@restaurant.com
- Official website: Restaurant.com
Restaurant.com does not currently publish a general consumer live-chat route. Customers can use the support center, account tools, telephone number, or support email.
Best Restaurant.com Support Route by Issue
- Certificate not accepted: Log in and exchange the unused certificate through the My Deals or My Certificates section.
- Restaurant no longer participates: Exchange the certificate for Restaurant.com points and select another available offer.
- Certificate missing from the account: Check My Deals, the purchase-confirmation email, and the account email address before contacting support.
- Refund request: Contact Restaurant.com within 30 days and do not exchange, use, or void the certificate while the request is being reviewed.
- Gift-card or code problem: Check the code carefully and contact Restaurant.com before publishing or sending the complete code anywhere else.
- Points issue: Review the points history in the account and contact support with the transaction date and general amount.
- Login problem: Request a six-digit email login code or use the password-recovery option.
- No access to the registered email: Contact Restaurant.com and be prepared to verify account ownership.
- Dining Discount Pass after activation: Contact the pass provider at csr@savearound.com.
- Restaurant-partner account: Call 1-877-640-1844 or email partners@restaurant.com.
- Unauthorized card charge: Contact Restaurant.com and the payment-card issuer promptly.
- Food, service, allergen, or sanitation concern: Contact the restaurant involved rather than Restaurant.com.
Information to Gather Before Contacting Support
- The email address associated with the account
- The purchase date
- The restaurant name and location
- The general certificate value
- The order number, provided privately
- The last four digits of the payment card, when requested securely
- The certificate status shown in the account
- The exact terms or minimum-purchase requirement
- The date and time the restaurant refused the certificate
- The name or role of the restaurant employee contacted
- Screenshots with active codes and personal information concealed
- Any Restaurant.com case number
- The specific resolution requested
Do not email or publish account passwords, six-digit login codes, complete payment-card numbers, or complete certificate and gift-card codes.
How Restaurant.com Certificates Work
Restaurant.com provides access to discounted promotional certificates for participating restaurants. The certificate is not the same as cash or a traditional restaurant gift card.
The restaurant listed on a restaurant-specific certificate is the issuer responsible for accepting the certificate and supplying the meal or service. Restaurant.com manages the website, account, purchase, certificate access, points, and exchange system.
Before purchasing or redeeming a certificate, review:
- The minimum required purchase
- The valid days and times
- Whether alcohol is excluded
- Whether the offer can be combined with another promotion
- Whether dine-in service is required
- The restaurant location covered by the certificate
- Any party, table, or monthly-use limitation
- Whether taxes and tips are excluded
The special instructions displayed with the restaurant’s offer may be more restrictive than Restaurant.com’s general rules.
What to Do When a Restaurant Will Not Accept a Certificate
First confirm that:
- The certificate has not already been used or exchanged
- The correct restaurant location is shown
- The minimum purchase requirement has been met
- The certificate is being used on an eligible day and time
- No conflicting coupon or promotion is being applied
- The restaurant remains a participating partner
If the restaurant still refuses a valid certificate, log in to the Restaurant.com account and use the exchange option. Restaurant.com states that the customer will receive points that can be used toward another available certificate.
Restaurant.com certificates do not currently have an expiration date, but redemption still depends on the restaurant remaining a participating partner.
Restaurant.com Account Access and Recovery
Restaurant.com currently allows customers to sign in using their email address and a six-digit code sent by email. Customers may also use a password when that option is available.
If a login code does not arrive:
- Confirm that the correct email address was entered.
- Check spam and junk folders.
- Wait briefly before requesting another code.
- Avoid repeatedly requesting codes in rapid succession.
- Contact support if the account email is no longer accessible.
After signing in, customers can review their profile, billing information, points, codes, certificates, and purchase history.
Restaurant.com Gift Cards, Codes and Points
Restaurant.com gift cards and promotional codes are redeemed into Restaurant.com points. The current conversion is $1 in card value for 100 points.
Points can be used to obtain eligible certificates and offers available through Restaurant.com. Restaurant.com currently states that points and its gift cards do not expire.
Gift-card value, codes, and points:
- Are not the same as cash in a restaurant
- Must be redeemed through Restaurant.com
- May be subject to the available certificate inventory
- Should be protected like other account value
- Should never be posted in a public review
If points are missing, review the Points section of the account and provide support with the redemption date, general amount, and source of the card or code.
Restaurant.com Refund Policy
Restaurant.com’s dedicated refund policy currently states that a full refund may be requested within 30 days of the purchase date.
The policy also states that:
- Partial refunds are not offered
- The refund request applies to the full qualifying order
- Used certificates are not eligible
- Exchanged certificates are not eligible
- Voided certificates are not eligible
- Approved refunds are returned to the original payment method
- Requests are subject to verification and approval
Restaurant.com’s broader terms contain additional restrictions for some promotional products. Preserve the terms shown during checkout and contact support before exchanging or voiding a certificate when a refund may be requested.
How to Request a Restaurant.com Refund
- Log in to the account.
- Open the order or purchase history.
- Confirm that the purchase is less than 30 days old.
- Do not use or exchange the certificate.
- Email support@restaurant.com or call 1-800-979-8985.
- Provide the order number privately.
- State the reason for the request.
- Request a case or confirmation number.
Restaurant.com Certificate Exchanges
Restaurant.com states that unused certificates may be exchanged online. The exchange converts the certificate into points that can be used for another available offer.
To exchange a certificate:
- Log in to the Restaurant.com account.
- Open My Deals or My Certificates.
- Select the certificate.
- Choose Exchange.
- Review the number of points that will be issued.
- Confirm the exchange.
An exchange may affect refund eligibility. Do not exchange the certificate when you intend to request a refund unless Restaurant.com instructs you to do so.
Dining Discount Pass Support
Restaurant.com currently offers one-month and six-month Dining Discount Pass options. The pass is activated through a separate Dining Discount Pass website after the customer obtains the code from the Restaurant.com account.
After activation, account and redemption questions for the pass should be directed to csr@savearound.com.
Before purchasing or activating a pass, review:
- The coverage period
- The participating restaurants and retailers
- The geographic area
- Any activation deadline
- Whether the checkout terms include renewal
- The cancellation and refund terms
Restaurant.com’s support articles describe fixed-duration passes but do not clearly state that every pass automatically renews. The checkout and activation terms for the specific purchase should control.
Dinner of the Month Membership Cancellation
Restaurant.com’s terms still include provisions for existing Dinner of the Month Club memberships. The terms describe these memberships as nonrefundable but state that the purchaser may cancel by contacting customer service.
To request cancellation, email support@restaurant.com or call 1-800-979-8985. Ask for written confirmation and an explanation of any remaining card value or bonus adjustment.
Billing and Payment Help
Restaurant.com accepts card payments for eligible website purchases and uses Stripe for payment-detail management. Stripe processes payment information but is not the merchant responsible for certificate rules, restaurant participation, exchanges, or refund decisions.
For a recognized Restaurant.com charge:
- Review the account order history
- Check the confirmation email
- Confirm whether a certificate or pass was purchased
- Contact Restaurant.com about a refund or duplicate order
For an unauthorized charge, contact Restaurant.com and the card issuer promptly. Do not place the complete card number in an email or public complaint.
Restaurant.com Customer Service Versus the Corporate Office
Restaurant.com, Inc. is a wholly owned subsidiary of Giftify, Inc.
Restaurant.com, Inc. / Giftify, Inc.
1100 Woodfield Road, Suite 510
Schaumburg, IL 60173
- Restaurant.com customer service: 1-800-979-8985
- Giftify corporate number: 847-506-9680
The Schaumburg office is a corporate and principal-office address. It is not a participating restaurant, certificate-redemption location, refund counter, or walk-in customer-service center.
Use Restaurant.com customer service for certificates, accounts, points, gift codes, refunds, and exchanges. The Giftify corporate number is more appropriate for investor, legal, executive, vendor, media, or unresolved corporate matters.
Restaurant Complaints, Food Safety and Allergens
Restaurant.com does not prepare or serve the food purchased at a participating restaurant. Complaints involving food quality, incorrect meals, employee conduct, service, sanitation, allergens, illness, tipping, or restaurant charges should begin with the restaurant manager.
For a possible foodborne illness or serious sanitation concern:
- Stop consuming the food
- Retain the receipt and relevant packaging
- Record the restaurant location, date, time, and food consumed
- Contact the restaurant manager
- Contact the local health department when appropriate
- Seek medical care for serious symptoms
A food complaint is separate from a Restaurant.com certificate-access or exchange problem.
How to Escalate a Restaurant.com Complaint
- Log in and review the certificate, order, points, or code status.
- Use the online exchange or account tool when the issue can be corrected there.
- Email support@restaurant.com or call 1-800-979-8985.
- Provide the restaurant, purchase date, certificate status, and requested resolution.
- Request and retain a case number.
- Ask for a supervisor review if the first response does not address the issue.
- For a restaurant refusal, use the exchange process while preserving evidence of the attempted redemption.
- For an unauthorized or unresolved payment dispute, contact the card issuer.
- For an unresolved consumer-practice complaint, contact the appropriate state attorney general or the Federal Trade Commission.
- For food safety or illness, contact the restaurant and local health authority.
Keep the complaint factual and identify the certificate, restaurant, dates, support contacts, policy involved, and specific resolution requested.
Company and Ownership Information
Restaurant.com, Inc. operates the Restaurant.com dining-deal platform. It is a wholly owned subsidiary of Giftify, Inc., a publicly traded company formerly known as RDE, Inc.
Restaurant.com connects consumers with participating restaurant and merchant offers. It is not the operator of each restaurant appearing on the website.
Restaurant participation and available certificates can change. Customers should review the restaurant listing and certificate terms immediately before purchasing or dining.
Restaurant.com Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Restaurant.com reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer verdict.
Until moderated reviews are submitted, this page should not claim that customers commonly praise or complain about savings, restaurant variety, customer service, certificate restrictions, restaurant participation, refunds, exchanges, or account access.
Frequently Asked Questions
What is the Restaurant.com customer-service number?
Call 1-800-979-8985.
What are Restaurant.com’s customer-service hours?
Restaurant.com currently publishes hours of Monday through Friday, 8:30 a.m. to 5:00 p.m. Central Time.
What is the Restaurant.com customer-service email?
Email support@restaurant.com.
Do Restaurant.com certificates expire?
Restaurant.com states that restaurant certificates do not expire, but the restaurant must still be a participating partner when the certificate is redeemed.
What happens if a restaurant will not accept my certificate?
Confirm that all terms were met. If the restaurant still refuses the certificate, log in and exchange it for Restaurant.com points.
Can I get a refund from Restaurant.com?
The dedicated refund policy currently permits qualifying full-order refund requests within 30 days. Used, exchanged, or voided certificates are not eligible under that policy.
Can I exchange a Restaurant.com certificate?
Restaurant.com states that unused certificates can be exchanged online for points, subject to the availability of other offers.
Do Restaurant.com points expire?
Restaurant.com currently states that its points do not expire.
How do I redeem a Restaurant.com gift card?
Enter the card or promotional code through Restaurant.com. Its value will be converted into points that can be used toward eligible certificates.
How do I recover my Restaurant.com account?
Enter the registered email address and request a six-digit login code. Contact customer service if the registered email is no longer accessible.
Who handles Dining Discount Pass support?
Restaurant.com handles the initial purchase and code. After activation, pass-account support is available through csr@savearound.com.
Is Stripe Restaurant.com?
No. Stripe is a payment processor used for billing information. Restaurant.com remains the merchant and support contact for its website purchases and certificate policies.
Is Restaurant.com a restaurant chain?
No. Restaurant.com is an online dining-deal platform. The participating restaurants are separate businesses responsible for their food, service, and acceptance of valid certificates.
Where is Restaurant.com headquartered?
Restaurant.com and its parent, Giftify, report principal offices at 1100 Woodfield Road, Suite 510, Schaumburg, Illinois 60173.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information since 2004. The site is independent and is not owned or operated by Restaurant.com, Restaurant.com, Inc., Giftify, Stripe, SaveAround, or any participating restaurant.
The purpose of the site is to help consumers locate support routes, document complaints, and report the outcomes of their customer-service experiences.
Share Your Experience
Use the review section to describe:
- The certificate, gift card, points transaction, pass, or service involved
- The participating restaurant involved, when relevant
- The telephone, email, account, exchange, or restaurant support route used
- Whether a case number was created
- The resolution requested
- The response received
- Whether the issue was resolved
Privacy warning: Do not publish complete certificate or gift-card codes, complete order numbers, account passwords, six-digit login codes, payment-card information, points balances linked to identifying information, home addresses, private support correspondence, or unredacted receipts. Conceal active codes and personal information in screenshots before uploading them.
Page Update Note
This page was updated on July 27, 2026. The update verified Restaurant.com’s current telephone, email, hours, support center, partner contacts, legal company and Giftify ownership; replaced the former Arlington Heights address with the current Schaumburg principal office; added certificate, points, gift-card, refund, exchange, account, Dining Discount Pass, billing, and escalation guidance; and removed review themes unsupported by visible CustomerServiceNumbers.com comments.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with Restaurant.com, Restaurant.com, Inc., Giftify, Stripe, SaveAround, or any participating restaurant. CustomerServiceNumbers.com cannot access accounts, retrieve login codes, redeem certificates, restore points, issue refunds, approve exchanges, cancel memberships, process card disputes, provide meals, inspect restaurants, or act on behalf of Restaurant.com or a participating merchant.