Evony Customer Service, Account, Purchase and Login Help

Evony customer service can help players with account access, login problems, missing in-game purchases, Pink Gems, lost progress, technical errors, suspended accounts, gameplay problems and reports about other players. The correct support route depends on whether you play Evony: The King’s Return or the older browser game available through Evony.com.

Evony: The King’s Return is published by Top Games. Top Games directs players to the Customer Support feature inside the game so the request can be tracked. Players who cannot access the game can email Evony support at support@topgamesinc.zendesk.com.

How to Submit an Evony Support Ticket

For Evony: The King’s Return problems, Top Games recommends using support inside the game. An in-game ticket connects the request to the player’s account and makes it easier to provide game and device information.

1. Open Evony: The King’s Return.
2. Open the game’s Settings menu.
3. Select Customer Support.
4. Choose the category that most closely matches the issue.
5. Describe what happened, when it happened and the requested resolution.
6. Attach screenshots or a screen recording when the problem can be shown visually.
7. Save the ticket or case number and check the support area for replies.

If the game will not open or you cannot access the account, email support@topgamesinc.zendesk.com. Top Games also provides an official contact page, but its instructions say in-game problems should normally be submitted through in-game support.

Information to Include

• Your Evony Player ID
• Your Monarch or character name
• Your server number
• The email or platform linked to the account
• Your device model and operating system
• The Evony app version
• The date and approximate time the problem occurred
• A concise description of the problem
• Relevant screenshots or video
• A transaction number for a purchase issue
• The number of an earlier support ticket

Do not publish your Player ID, receipts or account-recovery information in a public customer review.

Evony Customer Service Phone Number

Google Play lists +852 5625 1094 as the app-support phone number for Top Games. This is an international number using the Hong Kong country code, not a U.S. toll-free customer service number. Calling charges may apply, and published telephone-support hours were not found.

Top Games’ own support pages prioritize in-game support and email. For most Evony account, billing and technical problems, a written ticket is preferable because it allows the player to attach receipts, screenshots and account details.

Evony Login and Account-Recovery Help

If Evony: The King’s Return will not load, first check for an available app update, restart the device and confirm that the internet connection is working. If other players are also unable to connect, the problem may be related to game maintenance or a temporary server issue.

When the problem affects only your account, contact support and provide:

• The Player ID and Monarch name
• The server where the account is located
• The method previously used to sign in
• The approximate date of the last successful login
• The device previously used to access the account
• Receipts for prior purchases that may help establish the account history

If the account was connected through Apple, Google or Facebook, confirm that you are signed in to the correct platform account. Using a different Apple ID, Google account or Facebook profile can make it appear that progress has disappeared.

Do not reinstall the game or clear its stored data unless you know the Evony account is properly linked and recoverable. Contact support first when there is any uncertainty about whether game progress is saved to a linked account.

Missing Evony Purchases and Pink Gems

Players can purchase packages, Gems and other digital items through Apple, Google Play or Evony’s official PC and web-based store. The support route depends on where the transaction was processed.

Purchase Completed but Items Are Missing

Do not immediately repeat the purchase. Restart the game and check whether the items appear after reconnecting. If they are still missing, submit an in-game ticket containing:

• The Apple, Google, PayPal or Evony transaction number
• The date, time and amount charged
• The package or item purchased
• Your Player ID, Monarch name and server
• A screenshot of the receipt
• A screenshot showing the missing item or balance

For Pink Gems purchased through the official Evony store, contact Evony support with the Player ID entered during the purchase and the store receipt.

Apple App Store Purchases

Apple processes purchases made through an iPhone or iPad. Report missing game content to Evony, but submit an eligible transaction-refund request through Apple’s official refund instructions.

Google Play Purchases

Google processes transactions made through Google Play. Contact Evony if purchased items were not delivered to the game. For an eligible refund, use the official Google Play refund request.

Unauthorized Evony Charges

If you do not recognize an Evony charge, determine whether it was processed by Apple, Google Play, PayPal or another payment provider. Review the applicable account’s purchase history and ask authorized family members whether they made the purchase.

If the charge remains unauthorized:

1. Change the password for the affected Apple, Google, Facebook or payment account.
2. Enable two-factor authentication where available.
3. Report the transaction to the platform that processed it.
4. Notify Evony support and provide the transaction number without sending a complete card number.
5. Contact the card issuer promptly if the payment account or card was used fraudulently.

Evony Suspended or Banned Account Appeals

If an Evony account has been suspended or banned, submit a support ticket requesting a review. Include the Player ID, Monarch name, server, date the restriction appeared and any notice or reason displayed in the game.

Keep the appeal factual and explain why you believe the restriction should be reconsidered. Attach relevant screenshots and ask support to identify the policy or activity associated with the decision. Avoid creating repeated tickets about the same appeal because separate cases can make the support history harder to follow.

Reporting Harassment, Cheating or Another Player

Use the in-game reporting and Customer Support tools for harassment, threats, suspected cheating, prohibited automation, account selling or another violation of the game’s rules. Include the other player’s exact Monarch name, server, alliance when known, dates and screenshots.

Do not respond with threats or post another player’s personal information. Preserve the original messages and allow Evony support to review the report.

Evony Technical Support

For crashes, freezing, loading failures, update errors, missing graphics or other technical issues, try these basic steps before opening a ticket:

• Install the latest official Evony update.
• Restart the game and device.
• Confirm that adequate device storage is available.
• Switch between Wi-Fi and mobile data to test the connection.
• Temporarily disable a VPN or filtering service.
• Record the exact error message.
• Check the Evony knowledge base for current help articles.

Before reinstalling the game, verify that the account is linked and that you know the correct login method. If game progress is not safely linked, contact support first.

Older Evony Browser Game Support

The original browser-based Evony available at Evony.com uses a separate account system. The Evony.com website identifies uCool as the operator of its web-game service, while Evony: The King’s Return is handled by Top Games.

Players of the older browser version should use the official Evony.com account page. The login page includes a Forgot Password option and access to the browser game’s account features.

Do not send a legacy Evony Age I or Age II browser-game issue to Top Games unless support confirms it controls that particular account.

Evony Customer Reviews and Complaints

There are currently no published Evony customer reviews on this CustomerServiceNumbers.com page. Therefore, there is not enough site-specific feedback to identify a recurring complaint pattern or calculate a meaningful customer rating.

Players who have contacted Evony support can leave a review below describing the support method used, the type of problem, the response received and whether the issue was resolved. Public reviews should not contain Player IDs, receipt numbers, email addresses or private account information.

Frequently Asked Questions

What is the Evony customer service email?

The official Evony: The King’s Return support email published by Top Games is support@topgamesinc.zendesk.com.

What is the Evony customer service phone number?

Google Play lists +852 5625 1094 as the Top Games app-support phone number. It is an international number, and support hours are not published.

Does Evony offer 24-hour customer service?

Top Games does not publish guaranteed 24/7 live-agent hours. Players can submit an in-game ticket or email at any time, but response time may vary.

How do I recover my Evony account?

Use in-game Customer Support if possible. If you cannot log in, email support with your Player ID, Monarch name, server, linked login method, device information and prior purchase receipts when available.

How do I report a missing Evony purchase?

Submit an in-game ticket with the transaction number, purchase date, amount, package, Player ID and receipt screenshot. Use Apple or Google’s support process if the transaction itself requires a platform refund.

Who operates Evony: The King’s Return?

Evony: The King’s Return is published by Top Games. The older browser game at Evony.com uses a separate uCool-operated service.

Can CustomerServiceNumbers.com recover my Evony account?

No. CustomerServiceNumbers.com is an independent information and review website. It cannot access Evony accounts, restore game progress, deliver purchased items, issue refunds, reverse bans or communicate with Evony on a player’s behalf.

Related Customer Service Guides

• Apple Customer Service
• Google and Google Play Customer Service
• Facebook Customer Service
• PayPal Customer Service

About This Evony Customer Service Page

CustomerServiceNumbers.com is not affiliated with Evony, Top Games or uCool. This page provides independently researched support information and a place for players to publish reviews of their own customer service experiences. Account recovery, purchase investigations, refunds, game support and enforcement decisions must be handled by Evony, the applicable game operator or the payment platform that processed the transaction.