Fabletics customers commonly need help with an unexpected VIP membership charge, skipping or canceling a membership, using or recovering a VIP Credit, returning clothing, receiving a refund, locating a package, or resolving a problem with an online or store order. The correct support route depends on whether the issue involves the recurring VIP membership, a merchandise purchase, store credit, a gift card, a retail location, or the Fabletics FIT app.
How to Contact Fabletics Customer Service
- General customer service: 1-844-FABLETICS (1-844-322-5384)
- Telephone hours: 24 hours a day, seven days a week
- Customer-service email: support@fabletics.com
- Live chat and web messaging: Available 24 hours a day through the Fabletics Help Center
- Submit a support request: Open a Fabletics support ticket
- Help Center: Visit Fabletics Help
- Membership cancellation: Use the telephone number, live chat, or the cancellation option in My Account
- Privacy requests: 1-855-266-9949 or the official privacy-request form
- Store locator: Find a Fabletics store
- Official website: Fabletics.com
The privacy telephone number is for consumer privacy rights and data requests. Use 1-844-322-5384 for orders, VIP membership billing, cancellations, returns, refunds, credits, and general account problems.
Best Fabletics Support Route by Issue
- Unexpected VIP membership charge: Review the account’s Skip history and VIP Credit balance, then call or use live chat.
- Skip the Month: Sign in between the first and fifth day of the month and select Skip the Month.
- Cancel VIP membership: Call, use live chat, or cancel through My Account.
- Missing VIP Credit: Review the payment history and VIP Credit section before contacting support.
- Online order: Use My Account, Orders & Returns, or customer service.
- Store purchase: Contact the store or visit a Fabletics retail location with the receipt.
- Return or exchange: Start the request through Orders & Returns, Happy Returns, a Fabletics store, or the supplied shipping label.
- Refund delay: Check the return tracking and payment method, then contact support if the stated processing period has passed.
- Lost or stolen delivery: Wait two business days after the delivered scan, then contact the carrier and Fabletics.
- E-gift card: Use customer service for balance, redemption, or code-recovery help.
- Privacy or data request: Use the Fabletics privacy form or call 1-855-266-9949.
- Unsafe product: Stop using it and report the concern to Fabletics and the appropriate safety regulator.
Information to Gather Before Contacting Fabletics
- The email address associated with the account
- The full name on the membership
- The general date and amount of the charge
- The order number, provided privately
- The store location, when applicable
- The date the month was skipped or the membership was canceled
- A screenshot of the skip or cancellation confirmation
- The current VIP Credit and store-credit balances
- The return method and tracking number
- The original payment method
- The product name, size, and color
- Photographs of damaged or defective merchandise
- Any existing support-case number
- The specific refund, cancellation, credit, exchange, or other resolution requested
Do not publish or send account passwords, authentication codes, complete payment-card numbers, gift-card PINs, or unnecessary identity documents through a public review.
Fabletics Customer Service Versus the Corporate Office
The Fabletics website is operated by Fabletics, LLC, a subsidiary of Fabletics, Inc.
Fabletics, LLC
800 Apollo Street
El Segundo, CA 90245
Customer service: 1-844-322-5384
The El Segundo address is used for corporate, legal, and privacy correspondence. It is not a merchandise-return warehouse, retail store, or walk-in customer-service center.
Do not mail an order return, damaged product, gift card, or cancellation request to the corporate address. Start the applicable process through My Account or customer service and follow the supplied return instructions.
Some Fabletics promotion-specific legal pages list 555 S. Aviation Boulevard in El Segundo. The 800 Apollo Street address is the primary address currently used by Fabletics’ general privacy policy, website footer, and legal correspondence instructions.
Fabletics does not currently publish a clearly labeled corporate switchboard separate from its customer-service number.
How the Fabletics VIP Membership Works
Fabletics offers an optional monthly VIP membership. Members receive access to VIP pricing, promotions, the Fabletics FIT app, loyalty benefits, and a monthly VIP Credit when the monthly membership fee is charged.
The current monthly membership fee is $69.95.
To avoid that month’s charge:
- Sign in to the Fabletics account.
- Open the membership section between the first and fifth day of the month.
- Select Skip the Month.
- Complete all confirmation steps.
- Save the confirmation email or screenshot.
Fabletics’ terms state that the automatic charge occurs on the sixth when the month has not been skipped. The Help Center also advises that VIP Credit billing may occur between the sixth and twelfth. Members should complete the skip by the end of the fifth rather than waiting for a charge to appear.
Skipping one month does not cancel the membership. The account remains enrolled and must be skipped again in a future month or canceled.
Fabletics VIP Credits
A monthly membership charge adds a VIP Credit to the account.
A VIP Credit may generally be used for:
- An eligible individual item valued up to $100
- An eligible two-piece outfit
- An eligible bundle
- Qualifying purchases online or in a Fabletics store
- Qualifying purchases through the associated Yitty site
VIP Credits are not automatically applied to the most expensive item in the shopping cart. The member chooses which eligible item, outfit, or bundle will use the credit.
Unused VIP Credits expire 12 months after issuance. Fabletics states that it sends reminders before expiration, but members should monitor the issue date of every credit.
VIP Credits are not transferable and cannot normally be redeemed for cash or converted into ordinary store credit.
How to Cancel a Fabletics VIP Membership
Fabletics states that membership may be canceled at any time without a cancellation fee.
Cancel by Telephone
Call 1-844-322-5384. Ask for a cancellation confirmation number and an email confirming the effective date.
Cancel by Live Chat
Open the Fabletics Help Center and start live chat. Save the complete chat or take screenshots showing that the account was canceled.
Cancel Online
Sign in, open My Account, locate the membership settings, and select the online cancellation option. Complete all steps and save the final confirmation.
Deleting the app, removing a saved payment method, returning an order, or selecting Skip the Month does not automatically cancel the membership.
Fabletics’ current terms state that canceling a Fabletics VIP membership also cancels the linked Yitty VIP membership benefits.
What Happens to VIP Credits After Cancellation?
Fabletics states that unused, unexpired VIP Credits remain available after membership cancellation.
Former members may use remaining credits for qualifying products, but they lose VIP-only pricing for items purchased without a credit.
The existing 12-month expiration period still applies after cancellation. Canceling the membership does not restart or extend the expiration date.
Unexpected Fabletics Membership Charges
If a charge was unexpected:
- Sign in and review the membership status.
- Check whether the month was skipped between the first and fifth.
- Review the VIP Credit balance.
- Search email for a skip or cancellation confirmation.
- Check whether the account is linked to a Yitty VIP membership.
- Call or use live chat and request a case number.
- Ask for a written explanation of the charge and available resolution.
Fabletics’ terms require customers to report disputed invoice charges within 30 days. Contact support promptly rather than waiting for several billing cycles.
Once a charge has been converted into store credit, Fabletics states that it generally cannot be reversed to the original payment method. Contact customer service before accepting a store-credit conversion when a cash refund is being requested.
Fabletics Store Credit Versus VIP Credits
VIP Credits and store credit are different.
- VIP Credit: Created by a monthly membership charge and used for an eligible item, outfit, or bundle.
- Store credit: Commonly issued after certain returns or partial returns and applied as a dollar-value balance.
- E-gift card: A separate digital gift product that becomes store credit after redemption.
If an order was purchased entirely with store credit, a refund is issued as store credit rather than to another payment method.
If only part of an outfit purchased with a VIP Credit is returned, Fabletics may issue a proportional store credit because the original VIP Credit cannot be divided.
Fabletics Returns and Exchanges
Fabletics accepts qualifying U.S. and Canadian returns and exchanges within 30 days from the shipment date.
To qualify:
- Apparel must be unworn.
- Original tags must remain attached.
- Products must be in new and unused condition.
- Original packaging should be included.
- Accessories must include all pieces.
Items redeemed through the loyalty program are not eligible for return or exchange. Loyalty points earned from a refunded purchase are deducted from the account.
Happy Returns
U.S. customers can start the return in My Account, receive a QR code, and take eligible products to a participating Happy Returns Return Bar without a box or printed label.
Return to a Fabletics Store
Qualifying U.S. and Canadian online purchases may be returned or exchanged at a Fabletics retail store. Bring the product, order information, and original payment details.
Return by Shipping Carrier
Start the return through My Account, print the supplied label, package the items, and use the designated carrier. Keep the carrier receipt and tracking number.
Returns from Alaska, Hawaii, and Puerto Rico currently carry a $9 return shipping and handling charge.
Fabletics Refunds
Fabletics states that ordinary refunds are typically processed within five to seven business days. PayPal refunds may require seven to ten business days.
Additional time may be required for the bank or payment provider to post the credit.
If the warehouse tracking shows that the return was received but no refund appears after ten business days:
- Contact Fabletics support.
- Provide the return tracking number.
- Provide the original order number privately.
- Identify the original payment method.
- Request a refund-trace or case number.
Store-credit purchases are refunded as store credit. A retail-delivery fee imposed by certain states may be nonrefundable.
Fabletics Order Changes and Cancellations
Contact customer service immediately when an order needs to be changed or canceled.
If the order has not shipped, support may be able to assist. Once it has shipped, Fabletics states that the delivery address cannot be edited.
For a store-pickup order, Fabletics does not allow edits after placement, but customer service may cancel the order. An unclaimed pickup order may also be canceled after the store’s holding period ends.
Shipping, Tracking and Missing Packages
Order tracking is available through the shipment-confirmation email and the account’s order history.
Delivery timing can be affected by:
- Order-processing volume
- Weather
- Carrier delays
- Holiday demand
- The destination
- Inventory availability
If a carrier marks a package delivered but it cannot be found:
- Wait up to two business days because carriers sometimes scan early.
- Check with household members, neighbors, mailrooms, and building staff.
- Use the tracking page to identify the carrier.
- Open a missing-package claim with the carrier.
- Contact Fabletics if the carrier cannot resolve the issue.
Keep screenshots of the delivery scan, carrier claim number, and Fabletics case number.
Fabletics Shipping Charges
Current U.S. shipping terms include:
- Free shipping on qualifying contiguous-U.S. orders of $59.95 or more
- A $5.95 shipping charge on contiguous-U.S. orders below $59.95
- A $9 shipping charge for Alaska, Hawaii, Puerto Rico, and APO/FPO addresses
- A flat $5.95 charge for orders shipped to Canada
Shipping prices and promotional thresholds can change. Review the checkout total before submitting the order.
Fabletics E-Gift Cards
Fabletics e-gift cards are digital products delivered by email.
- E-gift cards do not expire.
- E-gift cards are final sale.
- The card must be redeemed before its balance can be used at checkout.
- After redemption, the value appears as store credit.
- Gift cards may be used with eligible offers and promotions.
- Gift-card value is not normally redeemable for cash except when required by law.
Do not publish a gift-card number or PIN. A person who obtains the code may be able to redeem the value.
Fabletics GC, LLC is the legal issuer and obligor for current gift cards and certain converted store-credit balances.
Fabletics Loyalty Program
The Fabletics Loyalty Program provides Gold, Platinum, and Black membership tiers based on VIP membership tenure and qualifying spending.
Members may earn points through qualifying purchases and product reviews and redeem them for available rewards.
Returning a purchase can remove the associated points. Products redeemed through the loyalty program are not eligible for return or exchange.
Canceling VIP membership may reset loyalty status or progress if the customer later rejoins.
Fabletics FIT App
Access to the Fabletics FIT app is included as a VIP membership benefit. Access may end when the Fabletics or linked Yitty VIP membership is canceled.
The app provides exercise and wellness content but does not provide medical diagnosis or treatment. Consult a qualified healthcare professional before beginning a new exercise program, particularly when an injury, pregnancy, cardiovascular condition, or other medical concern is involved.
Deleting the FIT app does not cancel the VIP membership.
Account Security and Privacy Requests
Members are responsible for protecting the email address and password used for the Fabletics account.
If unauthorized activity is suspected:
- Change the Fabletics password.
- Secure the associated email account.
- Review saved payment methods.
- Review membership and order activity.
- Contact customer service.
- Contact the card issuer when unauthorized charges are involved.
Privacy access, deletion, correction, and opt-out requests may be submitted through Fabletics’ privacy webform or by calling 1-855-266-9949.
Fabletics may delay deletion while an active order, return, exchange, fraud investigation, or legal-retention obligation remains open.
Product Safety and Recall Information
Stop using a Fabletics product that presents a possible safety risk, including:
- Dangerous drawstrings or cords
- Sharp exposed components
- Loose hardware
- Skin irritation or a suspected allergic reaction
- Fabric that appears unusually flammable
- Overheating or damaged electronic accessories
- A choking hazard involving a children’s product
Contact Fabletics with the product name, order date, photographs, and description of the problem.
Consumers may also search the CPSC recall database and report suspected product hazards through SaferProducts.gov.
How to Escalate a Fabletics Complaint
- Call 1-844-322-5384, use live chat, or email support@fabletics.com.
- Identify whether the problem involves membership billing, an order, a return, a credit, a gift card, a store, or the FIT app.
- Provide the order or membership details privately.
- Request and retain a case number.
- Save all skip, cancellation, return, and refund confirmations.
- Ask for a supervisor or billing review when the first response does not resolve the documented issue.
- Use the privacy line for a data-rights complaint.
- Contact the payment provider for an unauthorized or unresolved charge after documenting the merchant dispute.
- Report suspected product hazards to the CPSC when appropriate.
Keep the complaint factual and state the dates, charge amount, order, membership status, prior contacts, policy involved, and exact resolution requested.
Company and Ownership Information
Fabletics.com is owned and operated by Fabletics, LLC, a subsidiary of Fabletics, Inc. Fabletics GC, LLC manages gift cards and certain converted store-credit obligations.
The Fabletics group also includes affiliated businesses and brands such as Yitty and JustFab.
Current official materials do not clearly identify a higher ultimate parent company above Fabletics, Inc. Consumers should therefore avoid relying on older corporate descriptions without current verification.
Fabletics Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Fabletics reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer verdict.
Until moderated reviews are submitted, this page should not claim that customers commonly praise or complain about clothing quality, membership value, billing, cancellation, returns, refunds, shipping, or customer service.
Frequently Asked Questions
What is the Fabletics customer-service number?
Call 1-844-FABLETICS, or 1-844-322-5384.
What are Fabletics’ customer-service hours?
Fabletics currently lists telephone support, live chat, and web messaging as available 24 hours a day, seven days a week.
What is the Fabletics customer-service email?
Email support@fabletics.com.
How much is the Fabletics VIP membership?
The current monthly membership fee is $69.95 when the month is not skipped.
When do I need to skip Fabletics?
Select Skip the Month between the first and fifth day of the month.
When does Fabletics charge the monthly fee?
The terms state that the automatic fee is charged on the sixth. A Help Center article notes that VIP Credit billing may occur between the sixth and twelfth.
How do I cancel Fabletics?
Cancel by calling customer service, using live chat, or selecting the online cancellation option in My Account.
Is there a Fabletics cancellation fee?
No. Fabletics states that VIP membership may be canceled without a cancellation fee.
Does Skip the Month cancel my membership?
No. It prevents the monthly charge for that month but leaves the membership active.
What happens to VIP Credits after cancellation?
Unused credits remain available until their original expiration date, which is generally 12 months after issuance.
Can I return a Fabletics order?
Qualifying U.S. and Canadian products may be returned or exchanged within 30 days from shipment when they are new, unused, and in the original condition.
How long does a Fabletics refund take?
Fabletics states that refunds generally take five to seven business days, or seven to ten business days for PayPal, plus any additional bank processing time.
Can I return an online order to a Fabletics store?
Qualifying U.S. and Canadian orders may be returned or exchanged at a Fabletics retail store.
Do Fabletics gift cards expire?
No. Fabletics states that its e-gift cards do not expire.
Is 800 Apollo Street a return address?
No. It is a corporate and legal correspondence address. Use the return process in My Account and the supplied label or Happy Returns instructions.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information since 2004. The site is independent and is not owned or operated by Fabletics, Fabletics, LLC, Fabletics, Inc., Fabletics GC, Yitty, a retail store, Happy Returns, a shipping carrier, or a payment provider.
The purpose of the site is to help consumers locate support routes, document complaints, and report the outcomes of their customer-service experiences.
Share Your Experience
Use the review section to describe:
- The Fabletics product, order, membership, VIP Credit, or gift card involved
- The general date of the purchase or membership charge
- The telephone, email, chat, online, return, or store route used
- Whether a case number was created
- The cancellation, refund, exchange, credit, or other resolution requested
- The response received
- Whether the issue was resolved
Privacy warning: Do not publish account passwords, authentication codes, complete order or return numbers, full payment-card information, gift-card numbers or PINs, complete VIP Credit or store-credit details, home addresses, private support correspondence, or unredacted receipts and shipping labels. Check screenshots for personal information before uploading them.
Page Update Note
This page was updated on July 27, 2026. The update verified Fabletics’ 24-hour customer-service number, support email, chat and web-messaging routes, current legal entities and El Segundo address; removed an unverified corporate telephone number and outdated support hours; added current VIP membership pricing, skip dates, billing timing, cancellation, VIP Credit expiration, returns, refunds, shipping, gift-card, privacy, and complaint-escalation guidance; and removed customer-review themes unsupported by visible CustomerServiceNumbers.com comments.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with Fabletics, Fabletics, LLC, Fabletics, Inc., Fabletics GC, Yitty, a retail store, Happy Returns, a carrier, or a payment provider. CustomerServiceNumbers.com cannot access accounts, skip or cancel memberships, stop charges, issue VIP Credits, restore gift cards, change orders, approve returns, process exchanges, issue refunds, trace packages, handle privacy requests, or act on behalf of Fabletics.