Fabletics Customer Service: VIP Billing, Cancellation, Returns and Refunds

Fabletics’ customer-service phone number is 1-844-322-5384. Fabletics lists telephone support, live chat and web messaging as available 24 hours a day, seven days a week. Customers can use these routes for VIP membership charges, skipping or canceling a membership, VIP Credits, orders, returns, refunds and account problems.

Updated September 2, 2026. Customer-service contacts, VIP pricing, skip dates, cancellation methods, VIP Credit rules, returns, refunds, corporate information and privacy contacts were checked against current Fabletics resources.

Fabletics Customer Service Contacts

The privacy number is intended for consumer privacy rights and data requests. Use 1-844-322-5384 for VIP billing, cancellations, orders, returns, refunds, credits and general account assistance.

Choose the Correct Fabletics Support Route

• Unexpected VIP membership charge: Review the Skip history and VIP Credit balance, then call or use live chat.
• Skip the Month: Sign in between the 1st and 5th or call customer service before the deadline.
• Cancel VIP membership: Call, use live chat or complete the online cancellation option.
• Missing or expiring VIP Credit: Review the credit history before contacting support.
• Online order: Check Orders & Returns in the account or contact customer service.
• Retail-store purchase: Contact or visit the store with the receipt.
• Return or exchange: Start through Orders & Returns and follow the provided Happy Returns, store or shipping instructions.
• Refund delay: Check the return tracking, refund email and original payment method.
• Missing delivery: Check with the carrier and contact Fabletics if the package remains missing.
• Gift-card problem: Contact customer service for balance, redemption or code-recovery help.
• Privacy request: Use the privacy form or call 1-855-266-9949.

What to Have Ready Before Contacting Fabletics

• The name and email address associated with the account
• The general date and amount of the disputed charge
• The order number, provided privately
• The store location when applicable
• The date the month was skipped or the membership was canceled
• A screenshot or email confirming the skip or cancellation
• The current VIP Credit and store-credit balances
• The return method and tracking number
• The original payment method
• The product name, size and color
• Photographs of damaged or defective merchandise
• Any existing support case or refund reference
• The specific refund, cancellation, credit, exchange or other result requested

Do not publish an account password, authentication code, complete order number, payment-card number, bank information, gift-card number or PIN in a public review.

How the Fabletics VIP Membership Works

The optional Fabletics VIP membership provides VIP pricing, exclusive products, loyalty benefits, access to the Fabletics FIT app and a monthly VIP Credit when the membership fee is charged.

The current monthly membership fee is $69.95. Members who do not want the monthly charge must complete Skip the Month between the 1st and 5th.

If the month is not skipped, Fabletics says billing generally occurs between the 6th and 12th. The charge does not automatically cause clothing to be shipped. Instead, it adds a VIP Credit and provides that month’s membership benefits.

Questions to ask before joining

• When the first monthly membership charge can occur
• How to complete Skip the Month
• How long VIP Credits remain valid
• Which products qualify for a VIP Credit
• How returns purchased with a credit are handled
• How to cancel through the online account
• Whether a Fabletics membership is linked to Yitty membership benefits

Keep a copy of the checkout terms, welcome email and account information received when enrolling.

How to Skip the Month with Fabletics

1. Sign in to the Fabletics account between the 1st and 5th.
2. Locate the Skip the Month prompt.
3. Follow every confirmation step.
4. Verify that the account shows the month as skipped.
5. Save the confirmation email or screenshot.

Members can also call 1-844-322-5384 to request the skip. Complete the request before the end of the 5th rather than waiting for a charge to appear.

What skipping does—and does not do

• Skipping prevents that month’s membership charge.
• There is generally no charge solely for skipping.
• The membership remains active.
• VIP benefits remain available under the current program terms.
• The member must skip again in another month or cancel the membership.
• Skipping does not cancel Fabletics or linked Yitty membership benefits.

Fabletics VIP Credits and Store Credit

A $69.95 membership charge adds a VIP Credit to the account. Fabletics currently says a credit can be redeemed for:

• An eligible individual item valued up to $100; or
• An eligible outfit or bundle valued up to $250.

Credits can be used for qualifying purchases online or at a Fabletics store. The member chooses which eligible item, outfit or bundle receives the credit. Fabletics does not automatically apply it to the most expensive product in the cart.

More than one saved VIP Credit may be used in the same qualifying order. Products not covered by a credit can be paid for separately.

VIP Credit expiration

Unused VIP Credits expire 12 months after issuance. Fabletics says it provides reminders, but members should record the issue and expiration date of every credit.

VIP Credits generally cannot be transferred, converted to cash or divided between products. Review eligibility before applying a credit to a lower-priced item.

What happens to VIP Credits after cancellation?

Fabletics says unused, unexpired VIP Credits remain available after the membership is canceled. Former members can redeem them for qualifying products but lose VIP pricing on purchases made without a credit.

Cancellation does not restart the 12-month expiration period. Check and use credits before their original expiration dates.

VIP Credit versus store credit

• VIP Credit: Created by a monthly membership charge and used for an eligible item, outfit or bundle.
• Store credit: A dollar-value balance commonly issued after certain returns.
• E-gift card: A separate digital gift product that becomes store credit after redemption.

If only one piece of an outfit or bundle purchased with a VIP Credit is returned, Fabletics cannot divide the original credit. It may issue proportional store credit based on the returned item’s share of the outfit price. Returning every piece may restore the full VIP Credit.

How to Cancel a Fabletics VIP Membership

Fabletics states that VIP membership can be canceled at any time without a cancellation fee.

Cancel by telephone

Call 1-844-322-5384. Ask for a cancellation confirmation number and an email showing the effective date.

Cancel through live chat

Open the Fabletics Help Center and start live chat. Save the transcript or screenshots showing that the membership was canceled.

Cancel online

Sign in to Fabletics, open My Account, locate the membership settings and follow the online cancellation steps. Continue until the final confirmation appears and save a screenshot or email.

Actions that do not cancel Fabletics

• Deleting the Fabletics or FIT app
• Removing a saved payment method
• Returning an order
• Using a VIP Credit
• Selecting Skip the Month
• Unsubscribing from promotional emails

Fabletics’s current terms indicate that canceling a Fabletics VIP membership also ends linked Yitty VIP membership benefits. Confirm the status of both services when the accounts are connected.

Unexpected Fabletics Membership Charges

A Fabletics charge may involve a monthly VIP membership fee, merchandise order, store purchase, converted store credit, gift card or linked account.

How to investigate a Fabletics charge

1. Review the date, amount and statement description.
2. Sign in and check the VIP membership status.
3. Review the Skip history for that month.
4. Check the VIP Credit and store-credit balances.
5. Search email for skip or cancellation confirmation.
6. Review recent online and store orders.
7. Check whether the account is linked to Yitty.
8. Call or use live chat and request a case number.
9. Ask for a written explanation and the available resolution.

Fabletics’s terms require disputed invoice charges to be reported promptly and identify a 30-day reporting period. Contact support rather than waiting for several additional billing cycles.

If the transaction was not authorized by the account holder or another permitted user, secure the Fabletics and email accounts and contact the bank or card issuer promptly.

Charged after skipping or canceling

Provide the date and proof of the skip or cancellation. Ask Fabletics to identify:

• When the request was received;
• Whether it was completed or remained pending;
• Which membership generated the charge;
• Whether the charge created a VIP Credit;
• Whether a refund is being reviewed; and
• When written confirmation will be sent.

Do not accept conversion to store credit without understanding whether it prevents a refund to the original payment method. Fabletics says charges already converted into store credit generally cannot be reversed to the original payment method.

Fabletics Returns and Exchanges

Fabletics’s current U.S. Help Center says qualifying U.S. and Canadian orders can be returned or exchanged within 30 days from the shipment date.

Returned merchandise generally must be:

• New and unused;
• Unworn;
• In the original packaging;
• Returned with original tags; and
• Complete with all included pieces and accessories.

Products redeemed through the loyalty program may not be eligible for return or exchange. Points earned from a refunded purchase may be removed from the account.

Happy Returns

Eligible U.S. customers can begin the return through Orders & Returns, receive a QR code and take the merchandise to a participating Happy Returns Return Bar. Eligible returns may be box-free and label-free.

Return to a Fabletics store

Qualifying U.S. and Canadian online purchases may be returned or exchanged at a Fabletics retail store. Bring the product, order information and original payment details.

Return by shipping carrier

1. Start the return through Orders & Returns.
2. Select the available shipping method.
3. Print and use the supplied label.
4. Package all required items and accessories.
5. Keep the carrier receipt and tracking number.
6. Monitor the return until it is received and processed.

Returns from Alaska, Hawaii and Puerto Rico may carry a $9 return shipping and handling charge. Confirm the current amount before completing the return.

Fabletics Refunds and Refund Delays

Fabletics states that ordinary refunds are typically processed within five to seven business days. PayPal refunds may require seven to ten business days. The bank or payment provider may need additional time to post the credit.

How to track a refund

1. Check the return’s carrier tracking.
2. Review Orders & Returns in the Fabletics account.
3. Search email and spam folders for the refund confirmation.
4. Confirm the original payment method.
5. Allow the applicable processing period.
6. Contact support if the refund remains missing.

Provide the original order and return tracking numbers privately and request a refund-trace or case number.

How payment method affects a refund

• Purchases made through a regular payment method are generally refunded to that payment method.
• Purchases made entirely with store credit are refunded as store credit.
• A complete VIP Credit purchase return may restore the credit.
• A partial return from an outfit or bundle purchased with a VIP Credit may produce proportional store credit.

A retail-delivery fee imposed by certain states may be nonrefundable. Review the order and return confirmation for itemized details.

Fabletics Orders, Shipping and Missing Packages

Changing or canceling an order

Contact customer service immediately if an order needs to be changed or canceled. Support may be able to assist before fulfillment begins. Once the order ships, Fabletics says the delivery address cannot be changed.

Store-pickup orders generally cannot be edited after placement, although customer service may be able to cancel an eligible order. Unclaimed pickup orders may be canceled after the store’s holding period ends.

Tracking an order

Use the shipment-confirmation email or Orders & Returns in the account. Delivery can be affected by processing volume, weather, carrier delays, holidays, destination and inventory availability.

Package marked delivered but missing

1. Wait up to two business days because some carrier scans appear before final delivery.
2. Check with household members, neighbors, mailrooms and building staff.
3. Verify the address on the order.
4. Use the tracking page to identify the carrier.
5. Open a carrier investigation when appropriate.
6. Contact Fabletics if the carrier cannot resolve the problem.

Keep screenshots of the delivered scan, carrier claim number and Fabletics support case.

Fabletics shipping charges

Current U.S. shipping terms may include:

• Free shipping on qualifying contiguous-U.S. orders of $59.95 or more;
• A $5.95 charge on contiguous-U.S. orders below the threshold;
• A $9 charge for Alaska, Hawaii, Puerto Rico and APO/FPO addresses; and
• A flat $5.95 charge for orders sent to Canada.

Prices and promotional thresholds can change. Review the shipping charge and destination before submitting the order.

Fabletics Gift Cards and Loyalty Rewards

Fabletics e-gift cards

• E-gift cards are delivered electronically.
• Fabletics states that they do not expire.
• They are generally final sale.
• The card must be redeemed before the balance can be used.
• After redemption, the value appears as store credit.
• Gift-card value is not normally redeemable for cash except where required by law.

Do not publish or send a gift-card code or PIN through an unverified channel. Anyone with the complete code may be able to redeem the balance.

Fabletics Loyalty Program

The Fabletics Loyalty Program uses membership tiers based on VIP tenure and eligible spending. Members may earn points through qualifying purchases and product reviews and redeem them for available rewards.

A return can remove points earned from the purchase. Merchandise redeemed through the loyalty program may not qualify for return or exchange. Canceling VIP membership may affect loyalty status or progress if the customer later rejoins.

Fabletics FIT app

Access to Fabletics FIT is included as a VIP membership benefit. Access may end when the Fabletics or linked Yitty VIP membership is canceled.

Deleting the FIT app does not cancel the VIP membership. The app provides exercise and wellness content but does not replace individualized medical advice.

Fabletics Account Security and Privacy Requests

Unable to sign in

The Fabletics username is generally the email address used when the account was created. Use the Forgot Password option and check the email account’s inbox and spam folder for reset instructions.

Suspected unauthorized account activity

1. Change the Fabletics password.
2. Secure the associated email account.
3. Review saved payment methods.
4. Review membership, credit and order activity.
5. Contact Fabletics customer service.
6. Contact the bank or card issuer when unauthorized charges are involved.

Privacy requests

Privacy access, correction, deletion and opt-out requests may be submitted through Fabletics’s privacy webform or by calling 1-855-266-9949.

Fabletics may retain information required for active orders, returns, fraud investigations, legal obligations or other permitted purposes even when an account-deletion request is submitted.

Corporate and legal correspondence

Fabletics lists the following address:

Fabletics, LLC
800 Apollo Street
El Segundo, CA 90245

This is not a merchandise-return warehouse, retail store or walk-in customer-service center. Do not send clothing, gift cards or routine cancellation requests to the corporate address. Follow the instructions supplied through My Account or customer service.

Fabletics Customer Service Reviews and Complaints

The CustomerServiceNumbers.com Fabletics page currently shows 0 out of 5 stars based on 0 reviews. This reflects the absence of published ratings and is not a zero-star customer verdict.

There is not yet enough first-party CSN feedback to identify a reliable pattern involving clothing quality, VIP membership value, billing, cancellation, returns, refunds, shipping or customer service.

What to include in a helpful Fabletics review

• Whether the issue involved a VIP membership, order, return, credit or gift card
• The approximate charge or purchase date
• The support route used
• Whether a case number was created
• The cancellation, refund, exchange or credit requested
• The response received
• Whether the issue was ultimately resolved

How to Escalate a Fabletics Complaint

1. Use the correct support route. Call 1-844-322-5384, use live chat or email support@fabletics.com.
2. Identify the issue. State whether it involves membership billing, an order, return, refund, VIP Credit, gift card, store or FIT app.
3. Provide account details privately. Do not post them in a public review.
4. Request a case number. Use it in every follow-up.
5. Save all confirmations. Retain skip, cancellation, return and refund records.
6. Ask for supervisor or billing review. Clearly identify the policy and requested result.
7. Use the privacy route when appropriate. Call 1-855-266-9949 for a data-rights request.
8. Contact the payment provider when necessary. Report an unauthorized transaction promptly after documenting the merchant contact.
9. Report a product hazard when appropriate. Consumers can review recalls through the CPSC recall database.

Keep the complaint factual. Include the dates, amount, membership status, order or return, previous contacts, relevant policy and exact resolution requested.

Fabletics Customer Service Frequently Asked Questions

What is the Fabletics customer-service number?

Call 1-844-FABLETICS, or 1-844-322-5384.

What are Fabletics’ customer-service hours?

Fabletics lists telephone support, live chat and web messaging as available 24 hours a day, seven days a week.

What is the Fabletics customer-service email?

Email support@fabletics.com.

How much is the Fabletics VIP membership?

The current monthly membership charge is $69.95 when the month is not skipped.

When must I skip Fabletics?

Complete Skip the Month between the 1st and 5th to avoid that month’s charge.

When does Fabletics charge the membership fee?

Fabletics states that billing for the VIP Credit generally occurs between the 6th and 12th when the month is not skipped.

Does Skip the Month cancel Fabletics?

No. It prevents that month’s charge but leaves the VIP membership active.

How do I cancel Fabletics?

Cancel by calling 1-844-322-5384, using live chat or completing the online cancellation process in My Account.

Is there a Fabletics cancellation fee?

No. Fabletics states that VIP membership can be canceled without a cancellation fee.

What can I purchase with a VIP Credit?

Fabletics currently says a credit can be used for an eligible item up to $100 or an eligible outfit or bundle up to $250.

When do Fabletics VIP Credits expire?

Unused VIP Credits expire 12 months after issuance.

What happens to VIP Credits after cancellation?

Unused, unexpired credits remain available until their original expiration dates. Former members lose VIP pricing on purchases made without a credit.

Can I return a Fabletics order?

Qualifying U.S. and Canadian products may be returned or exchanged within 30 days from shipment when they are new, unused and in the required condition.

How long does a Fabletics refund take?

Fabletics states that refunds typically require five to seven business days, or seven to ten business days for PayPal, plus any additional bank processing time.

Can I return an online order to a Fabletics store?

Qualifying U.S. and Canadian online orders may be returned or exchanged at a Fabletics retail store.

Do Fabletics e-gift cards expire?

No. Fabletics states that its e-gift cards do not expire.

Is 800 Apollo Street a return address?

No. It is a corporate and legal correspondence address. Use Orders & Returns and follow the supplied Happy Returns, store or shipping instructions.

Related Customer Service Pages

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• Gap Customer Service
• Dick’s Sporting Goods Customer Service

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate company-support information and share customer-service experiences since 2004. We independently organize contact routes, membership procedures, order and return information, complaint guidance and escalation options.

Phone numbers, membership pricing, VIP Credit rules, shipping charges and return procedures can change. Verify important information through an official Fabletics account or support channel before canceling a membership, returning merchandise or sending private documents.

Share Your Fabletics Customer Service Experience

Have you contacted Fabletics about a VIP membership charge, cancellation, Skip the Month, VIP Credit, order, return, refund, gift card, store purchase or another complaint?

Leave a rating and review below. Include the general issue, support route used, whether a case was created and whether the problem was resolved.

Do not publish an account password, authentication code, complete order or return number, full payment-card information, gift-card number or PIN, home address, private support correspondence, receipt or shipping label.

Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Fabletics, Fabletics, LLC, Fabletics, Inc., Fabletics GC, Yitty, Happy Returns, a shipping carrier or a payment provider. Fabletics does not provide customer support through this website.