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Five Below Customer Service, Store Complaints, Returns and Orders

Five Below customer service can help with store complaints, online orders, returns, refunds, missing items, damaged products, gift cards, product questions, bulk orders, account issues, and general customer feedback. For the fastest help, use the support route that matches your issue and keep your receipt, order number, store location, SKU/UPC, gift-card details, or photos ready before contacting Five Below.

How to Contact Five Below Customer Service

Five Below Customer Support: Five Below Customer Relations
Submit a Support Request: Contact the High Five Team
Five Below Support Phone Number: 1-844-452-3569
Gift Card Balance Phone Number: 1-888-892-3813
Official Website: FiveBelow.com
Store Locator: Find a Five Below Store
Return Policy: Five Below Return Policy
Order Help: Five Below Online Order Questions
Gift Card Help: Five Below Gift Cards
Corporate Mailing Address: Five Below, Inc., 701 Market Street, Suite 200, Philadelphia, PA 19106

Choose the Correct Five Below Support Route

Store Complaints and In-Store Purchases

For problems involving a specific Five Below store, start with the store manager when possible. This may include cashier complaints, employee concerns, messy aisles, incorrect pricing, missing receipts, product availability, product quality, damaged items, returns, exchanges, or store conditions.

If the store cannot resolve the issue, submit a request through Five Below’s High Five Team support form. Include the store address, visit date, approximate time, receipt details, item information, and the resolution you are requesting.

Online Orders

For FiveBelow.com orders, order status, missing packages, wrong items, damaged products, canceled orders, address problems, checkout errors, or payment issues, use Five Below’s online order support route. The request form may ask for your order number, which usually starts with “R” or “W,” along with item SKU or UPC details.

Returns, Refunds, and Exchanges

Five Below says it accepts returns or exchanges for unopened or defective merchandise with the original receipt. Items may be returned within 90 days of purchase for a refund to the original payment method. If the return window has passed, Five Below may allow an exchange for unopened or defective products with the original receipt or online order confirmation.

For online returns by mail, contact Five Below first with your order number, item details, and return reason. Five Below says it does not reimburse online return shipping costs or provide return shipment labels, so keep your tracking number and shipping receipt.

Changing or Canceling an Order

Five Below says online orders typically cannot be changed or canceled once they are placed. If you need to request a cancellation, contact the High Five Team as quickly as possible. Five Below says it may be too late to stop an order depending on how far it has moved through processing.

Missing, Wrong, or Damaged Items

If an order arrives with missing items, wrong products, damaged merchandise, or defective items, take photos of the product, packaging, shipping label, and receipt or packing slip. Submit a support request with your order number, item SKU or UPC, and a short explanation of what happened.

Gift Card Questions

For Five Below gift-card balance questions, call 1-888-892-3813 or use Five Below’s gift-card support articles. Gift-card balance checks may require the gift card number and access code. Do not post gift-card numbers, access codes, PINs, barcodes, or screenshots publicly.

Product Safety, Recalls, and Defective Items

For product safety concerns, recalls, defective toys, damaged electronics, cosmetic reactions, battery issues, food/candy problems, or other product-quality concerns, save the item, packaging, barcode, SKU, receipt, lot number, and photos. Use Five Below’s support form and describe the product and issue clearly.

Bulk Orders and Fundraisers

Five Below’s request form includes questions for bulk needs and deadlines. If you need a large quantity of items, submit the request early and include the item name, SKU/UPC, quantity needed, deadline, and whether you are open to substitutions.

What to Have Ready Before Contacting Five Below

Store address, city, state, or location name
Date and approximate time of your store visit
Receipt number, transaction details, or purchase amount
FiveBelow.com order number, usually beginning with “R” or “W”
Item name, SKU, UPC, barcode, or product page details
Photos of damaged items, packaging, shipping label, or receipt when helpful
Gift-card number or access code only when contacting Five Below directly through official support
Account email address used for the order
The resolution you want, such as refund, replacement, exchange, cancellation, missing-item help, gift-card support, or store follow-up

Common Reasons Customers Contact Five Below

Store complaint or employee concern
Return, refund, or exchange question
Online order status or missing shipment
Wrong item, damaged item, or missing item
Order cancellation request
Checkout, account, or payment problem
Gift-card balance, activation, or missing value
Product quality, toy, tech, cosmetic, candy, or safety concern
Receipt or invoice request
Bulk order or fundraiser question
Pricing, coupon, or promotion question
Corporate complaint or unresolved store issue

How to File a Five Below Store Complaint

Speak with the store manager or shift manager if the issue needs immediate attention.
Save your receipt, product packaging, gift-card receipt, order confirmation, or photos.
Write down the store address, date, time, and details while they are fresh.

Submit a request through Five Below’s official High Five Team contact form.
Choose whether your issue is about a store or online order and include the most accurate details.
Ask for a written response, refund confirmation, replacement confirmation, or store follow-up when appropriate.

Five Below Pricing Note

Five Below is known for low-priced trend, toy, tech, beauty, candy, room, party, and seasonal merchandise. However, not every item is guaranteed to be $5 or less. Five Below has described most items as priced between $1 and $5, with some extreme value items priced beyond $5. Always check shelf tags, product pages, item labels, and receipts before assuming every product is under $5.

Five Below Reviews and Complaints on CSN

This appears to be a new Five Below listing for CustomerServiceNumbers.com. There are no live Five Below CSN reviews to summarize yet, so this page should not claim that customers commonly praise or complain about specific Five Below issues.

If you have contacted Five Below customer service, visited a Five Below store, placed an online order, requested a return, had a missing or damaged item, used a gift card, or had a product concern, you can leave a review below. Helpful reviews mention the store location or support route used, the issue, how long it took to receive help, and whether Five Below resolved the problem.

Privacy Warning for Five Below Reviews

Do not post private information in a public review. Avoid sharing full payment-card numbers, gift-card numbers, access codes, PINs, order screenshots with private details, home addresses, phone numbers, employee personal information, children’s names, children’s photos, or photos that show private account or payment details.

For payment, gift-card, order, return, product-safety, incident, refund, or account-specific issues, contact Five Below directly through its official support form, website, phone number, store, or secure customer support route.

How to Escalate a Five Below Complaint

For urgent store issues: Ask for the store manager or shift manager while you are still at the location.

For unresolved store complaints: Submit a request to the High Five Team with the store location, receipt, visit date, and requested resolution.
For online order problems: Include your order number, account email, item SKU/UPC, photos, and shipping details.
For returns or refunds: Review the return policy and keep the original receipt, order confirmation, packaging, and tracking number if shipping a return.

For gift-card problems: Call 1-888-892-3813 or contact Five Below support with the card details through official channels only.
For product safety or recall concerns: Keep the product, packaging, lot number, receipt, and photos until the issue is resolved.
For corporate complaints: If normal support does not resolve the issue, use Five Below’s corporate mailing information and keep your documentation organized.

Related Customer Service Numbers Pages

Frequently Asked Questions About Five Below Customer Service

What is Five Below’s customer service phone number?

Five Below support pages list 1-844-452-3569 on official Five Below customer-facing pages. Five Below also directs customers to submit a request through its High Five Team support form.

How do I contact Five Below online?

Use the Five Below Customer Relations support center or submit a request through the High Five Team contact form. After submitting a request, check your email and verify your email address so Five Below can respond.

How do I complain about a Five Below store?

Start with the store manager when possible. If the issue is not resolved, submit a request to Five Below support with the store location, visit date, receipt, item details, and requested resolution.

Can I return items to Five Below?

Five Below says it accepts returns or exchanges for unopened or defective merchandise with the original receipt. Items can generally be returned within 90 days for a refund to the original payment method, subject to Five Below’s current return policy.

Can I cancel a Five Below online order?

Five Below says online orders typically cannot be canceled or changed once placed, but customers should contact support quickly if they need to request a cancellation.

What is the Five Below gift-card balance phone number?

Five Below lists 1-888-892-3813 for gift-card balance checks.

Can Five Below replace a lost gift card?

Five Below says lost or stolen cards may only be reviewed if you have the gift card or e-certificate number. Without that information, lost or stolen cards may not be replaceable.

Are all Five Below items $5 or less?

No. Five Below is known for low-price merchandise, but some items may be priced beyond $5. Always check shelf tags, product pages, and receipts.

Where is Five Below corporate headquarters?

Five Below is headquartered in Philadelphia, Pennsylvania. Its investor board-contact page lists Five Below, Inc., 701 Market Street, Suite 200, Philadelphia, PA 19106 for corporate secretary correspondence.

Can I leave a Five Below review on this page?

Yes. You can leave a Five Below customer service review below. Do not include private payment, gift-card, account, employee, child-related, order, receipt, or personal contact information in a public review.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, complaint routes, and review resources since 2004. This Five Below page is designed to help customers find the correct support route for store complaints, online orders, returns, refunds, missing items, damaged products, gift cards, product concerns, bulk orders, and corporate complaints.

Share Your Five Below Customer Service Experience

Have you contacted Five Below customer service or visited a Five Below store with a problem? Share your experience below to help other customers understand what worked, what did not, and which support route helped resolve the issue.

Page Update Note

This page was created with current Five Below customer support, online order, return, gift card, store complaint, pricing, product issue, corporate mailing, privacy, and escalation information. Contact options can change, so always confirm important payment, order, return, product, gift-card, bulk order, or account details through Five Below’s official website or support center.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Five Below, Inc., Five Below Stores, the High Five Team, any Five Below location, any gift-card provider, any shipping provider, any payment provider, or any product manufacturer connected with Five Below. This page is provided for informational and consumer-feedback purposes only. Customer reviews are submitted by users and reflect their own experiences. Contact Five Below directly for account-specific, payment-specific, gift-card, product, return, refund, online order, or store-service issues.

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