Flexsteel customer service questions may involve furniture orders, delivery, returns, replacement parts, repairs, product care, warranty claims, or recalled tip-restraint kits. Flexsteel sells home furniture through authorized retailers rather than directly to consumers, so most order and warranty issues should begin with the retailer responsible for the purchase.
How to Contact Flexsteel
- Flexsteel Customer Care: Submit the official contact form
- Authorized retailer locator: Find a Flexsteel retailer
- Warranty information: Flexsteel warranty and furniture care
- Product and service FAQs: Flexsteel frequently asked questions
- Corporate office telephone: 1-563-556-7730
- Corporate address: Flexsteel Industries, Inc., 385 Bell Street, Dubuque, IA 52001-7004
- Published Customer Care telephone hours: Not currently listed
The Dubuque telephone number is Flexsteel Industries’ published corporate number. Flexsteel does not currently identify it as the primary consumer Customer Care line. For furniture orders, delivery, returns, warranty claims, repairs, and parts, begin with the retailer or use Flexsteel’s online contact form.
Contact the retailer first:
Flexsteel does not sell or ship home furniture directly to consumers. The authorized retailer controls the order, price, delivery arrangements, return policy, cancellation terms, repair scheduling, and warranty-claim process. Flexsteel Customer Care may help with general product questions or routing, but it cannot access every retailer’s inventory, delivery schedule, or order records.
What to Have Ready
Furniture claims can be difficult to research without the product and purchase information. Before contacting the retailer or Flexsteel, gather:
- Your receipt and proof of purchase
- The retailer’s name and location
- The purchase and delivery dates
- The Flexsteel style, model, and serial numbers
- Photographs of the complete furniture and affected area
- Photographs of the manufacturer and law labels
- A description of when and how the problem began
- Copies of previous repair reports or correspondence
- The resolution you are requesting
Do not remove labels, discard damaged parts, or arrange an unauthorized repair until the retailer confirms what documentation is required.
Choose the Correct Flexsteel Support Route
Orders, Prices and Product Availability
Flexsteel retailers determine their own prices and maintain their own inventory. Contact a local authorized retailer for product availability, fabric choices, customization, estimated production time, and current pricing.
Flexsteel cannot view every retailer’s inventory or guarantee that a particular retailer stocks every collection.
Order Tracking and Furniture Delivery
Contact the retailer that accepted the order for production status, estimated delivery, freight information, delivery scheduling, missing pieces, or order changes. Flexsteel does not ship home furniture directly to consumers and cannot independently track every retailer order.
Inspect furniture during delivery when possible. Photograph visible damage, incorrect merchandise, missing parts, or packaging damage before the delivery team leaves. Note the issue on the delivery paperwork and contact the retailer immediately.
Returns, Exchanges and Cancellations
Individual Flexsteel retailers establish their own return, exchange, cancellation, delivery, and restocking policies. Contact the selling retailer and review the written purchase agreement.
Flexsteel states that custom-order furniture generally has a no-cancellation policy, although the actual terms are determined by the retailer and the customer’s sales agreement.
Warranty Claims and Furniture Repairs
Report a possible defect to the retailer where the furniture was purchased. Provide proof of purchase, photographs, product information, and a description of the problem. The retailer determines whether the issue appears eligible for warranty consideration and arranges inspection, repair, parts, or replacement when approved.
If the original store has closed, use the Flexsteel retailer locator to find another authorized retailer. Flexsteel says an authorized retailer can help arrange warranty service when proof of purchase is available.
Replacement Parts
Request handles, mechanisms, electrical components, upholstery, cushions, hardware, and other replacement parts through an authorized Flexsteel retailer. Parts availability depends on the style, age, component, warranty coverage, and whether the necessary part remains available.
Do not order a mechanism, motor, power supply, control, or other component based only on the appearance of the part. Use the model information and product labels to confirm compatibility.
General Product Questions
Use the official Flexsteel Customer Care form for questions that the retailer cannot answer. The form requests customer, retailer, purchase, and product-style information.
Flexsteel Warranty Information
Flexsteel’s residential furniture warranty applies to the original purchaser of eligible products purchased from an authorized Flexsteel retailer in the United States or Canada. Coverage varies by furniture type and component.
Important warranty points include:
- The product must generally be used under normal indoor residential conditions.
- Warranty periods differ for springs, frames, reclining mechanisms, cushions, electrical components, upholstery, and other parts.
- Flexsteel lists a lifetime limited warranty for qualifying reclining-mechanism failures, including certain broken rivets, cross tubes, and mechanism links.
- Coverage can depend on the furniture retaining its original upholstery and the required parts remaining available.
- After the first warranty year, the purchaser is generally responsible for repair-related labor and shipping expenses.
- Warranty terms for products purchased in June 2016 or earlier may differ from the current policy.
- Third-party fabrics, protection plans, or other separately issued warranties may be administered by another company.
Review the complete Flexsteel warranty chart for the component and purchase date involved.
Common Warranty Exclusions
Flexsteel’s warranty does not generally cover ordinary wear and tear or damage involving:
- Neglect, abuse, misuse, or accidents
- Rental or commercial use
- Pets
- Extreme heat or temperature conditions
- Sunlight exposure
- Improper cleaning or chemical treatments
- Excessive soiling
- Improper storage or care
- Normal fabric or leather fading, pilling, shading, stretching, or wrinkling
- Furniture sold as-is or used as an in-store sample
- Minor differences from photographs, displays, or upholstery samples
A lifetime warranty does not necessarily mean that labor, shipping, every component, accidental damage, or normal wear is covered for the furniture’s entire life.
Flexsteel Furniture Recall Information
Tip-over safety warning:
Certain New Age Industries plastic furniture tip-restraint kits distributed with clothing-storage units from Flexsteel and other furniture companies were recalled because the plastic zip tie can become brittle or break. This can allow an anchored dresser or other storage unit to detach from the wall and tip over, posing entrapment and serious-injury hazards to children.
The recall involves specified plastic New Age tip-restraint kits supplied with clothing-storage furniture manufactured in Vietnam in November 2019 or later. The recalled package contains a plastic zip tie, two brackets, and screws and is marked “Manufactured by New Age Industries.”
Not every Flexsteel product or anchoring kit is included. Check the furniture’s manufacturing information and the tip-kit packaging against the official recall notice.
- Recall administrator: Alliance4Safety
- Recall telephone number: 1-855-416-7370
- Telephone availability: Anytime
- Remedy: Free replacement tip-restraint kit for eligible products
- Official notice: CPSC New Age furniture tip-kit recall
Keep children away from an affected clothing-storage unit while waiting for the replacement kit. Install the replacement according to its instructions and dispose of the recalled restraint after the new kit has been properly installed.
Flexsteel Furniture Care
Use the cleaning code attached to the furniture and consult Flexsteel’s official care instructions before applying an upholstery cleaner. An unsuitable product or cleaning method can cause discoloration, shrinkage, texture changes, or other damage that may not be covered by the warranty.
Flexsteel recommends professional upholstery cleaning. For reclining furniture, follow the operating instructions and avoid sitting or placing excessive weight on an extended footrest. Leave unoccupied reclining furniture closed and upright, particularly around children and pets.
Protect Your Personal Information
Privacy warning:
Do not post complete receipts, payment-card numbers, financing-account details, home addresses, private telephone numbers, passwords, or unredacted furniture labels in a public review. Send proof of purchase and product photographs only through the retailer’s or Flexsteel’s verified support channels. Be cautious of anyone demanding payment by gift card, cryptocurrency, wire transfer, or remote access to your device.
Accurate Flexsteel Reviews and Complaints
The current CustomerServiceNumbers.com rating for Flexsteel is 0 out of 5 stars based on 0 reviews. Because no customer reviews have been submitted, there is not enough information on this page to identify a positive or negative service pattern.
A useful Flexsteel review should explain which retailer was involved, what furniture was purchased, the approximate purchase date, the defect or service problem, how the retailer and Flexsteel responded, and whether the issue was resolved. Separate the retailer’s delivery or return service from Flexsteel’s manufacturing warranty when describing the experience.
Share Your Experience
If you purchased Flexsteel furniture or submitted a warranty, parts, repair, or Customer Care request, you can leave a rating and review below. Do not publish private order, payment, identity, or address information.
Posting a review here does not contact Flexsteel or the retailer, start a warranty claim, order a replacement part, schedule a repair, cancel an order, request a return, or register for a recall remedy.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has published customer-service information and consumer reviews since 2004. For this guide, Flexsteel’s current contact routes, corporate information, retailer process, warranty guidance, FAQs, recall information, and related CSN pages were checked against current official sources. Unverified consumer-support hours and unsupported review claims were removed.
Related Customer Service Pages
Flexsteel Customer Service FAQs
What is the Flexsteel customer-service phone number?
Flexsteel’s current consumer website directs customers to the online Customer Care form and authorized retailers rather than publishing a universal Customer Care number. The number 1-563-556-7730 is Flexsteel Industries’ corporate office number.
How do I file a Flexsteel warranty claim?
Contact the retailer where the furniture was purchased and provide proof of purchase, product information, photographs, and a description of the defect. The retailer determines coverage and arranges approved service.
What if the retailer that sold my Flexsteel furniture closed?
Flexsteel says customers can seek warranty assistance through another authorized Flexsteel retailer with proof of purchase. Use the official retailer locator to find the nearest location.
How do I order Flexsteel replacement parts?
Contact an authorized Flexsteel retailer with the style, model, serial number, photographs, and proof of purchase. The retailer can check part compatibility, availability, price, and warranty coverage.
What is Flexsteel’s return policy?
Flexsteel retailers establish their own return, exchange, cancellation, and restocking policies. Review the sales agreement and contact the retailer responsible for the order.
Does Flexsteel sell furniture directly?
No. Flexsteel states that it sells home furniture through authorized retailers and does not ship directly to consumers.
Is all Flexsteel furniture recalled?
No. The 2024 recall involves specified New Age plastic tip-restraint kits distributed with certain clothing-storage units. Check the kit and furniture information against the CPSC notice.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is an independent informational website and is not affiliated with, endorsed by, sponsored by, or operated by Flexsteel Industries, Inc., any Flexsteel retailer, Alliance4Safety, or the U.S. Consumer Product Safety Commission. We cannot provide customer support, access retailer orders, authorize returns, cancel purchases, issue refunds, determine warranty coverage, order parts, arrange repairs, or process recall remedies.
Reviews and comments are user-submitted opinions. They have not necessarily been independently verified and are not endorsed by CustomerServiceNumbers.com. Telephone numbers, contact methods, retailer policies, warranty coverage, parts availability, and recall remedies can change. Verify current information with Flexsteel, the retailer, or the recall administrator before acting.
Last Updated: August 13, 2026