Frederick’s of Hollywood customers may need help with an online order, return, refund, sizing question, damaged item, missing shipment, gift card, Klarna payment, or another shopping concern. Frederick’s currently provides customer service by phone, live chat, and online support.
How to Contact Frederick’s of Hollywood Customer Service
- Customer Service: 1-888-364-7126
- Customer Service Hours: Monday-Friday, 8 a.m.-8 p.m. ET
- Email: support@fredericks.com
- Live Chat: Available through Frederick’s website
- Contact Form: Contact Frederick’s of Hollywood
- Returns: Frederick’s Returns Center
- Return Policy: Frederick’s Return Policy
- Shipping Information: Shipping & Delivery
- Brand Owner: Authentic Brands Group
- Official Website: Fredericks.com
Frederick’s of Hollywood is an established lingerie and intimate-apparel brand selling bras, panties, lingerie, sleepwear, hosiery, shapewear, bridal styles, footwear and accessories online.
Best Frederick’s Support Route by Issue
- Order problem: Call 1-888-364-7126, use live chat, or submit the contact form.
- Return: Start through the official Frederick’s Returns Center using the order number and shipping ZIP code.
- Wrong or defective item: Contact customer support before starting a standard return.
- Different size or color: Frederick’s does not offer direct exchanges; return the unwanted item and place a new order.
- Missing or stolen shipment: Check tracking and determine whether Worry-Free Delivery coverage was purchased.
- Klarna refund: Frederick’s sends an approved refund back through Klarna, which then updates the payment schedule.
- Fit or sizing question: Use Frederick’s Fit & Size Guides or live chat before removing tags or wearing the item.
Frederick’s of Hollywood Returns
Frederick’s currently accepts eligible returns within 30 days of receiving the order.
To qualify, merchandise generally must be:
- Unworn
- Unwashed
- Unaltered
- In its original condition and packaging
- Returned with all original tags attached
- Free of signs of wear or direct skin contact
- Purchased directly through Fredericks.com
Because lingerie and swim products are inspected closely for hygiene reasons, Frederick’s recommends trying items on over your own underwear.
Items showing signs of wear, laundering, makeup, deodorant, fragrance, body oils, pet hair, removed tags, or other condition problems can be rejected.
Items Frederick’s Will Not Accept for Return
The current policy excludes:
- Final Sale merchandise
- Items showing signs of wear
- Items that have had direct skin contact
- Items with removed or altered tags
- Merchandise purchased from another retailer or reseller
If an item fails Frederick’s return inspection, the company states that it will not be refunded and may not be returned to the customer.
Frederick’s Return Shipping Fees
Customers currently choose between several refund options when starting a return.
- Frederick’s Gift Card: No return-shipping deduction; the full eligible refund amount is issued as a Frederick’s gift card.
- Original Payment Method: A $9.95 return-shipping fee is deducted from the refund.
- Instant Refund: Currently carries the same $9.95 fee and has additional shipment deadlines.
Original shipping charges are not refundable.
The returns portal displays the estimated refund before the customer confirms the return.
How Long Does a Frederick’s Refund Take?
Frederick’s says most standard returns are processed and refunded within roughly one week after the package begins moving through the carrier, although some can take up to two weeks or longer during busy periods.
Once a card refund is issued, allow another 3-5 business days for the financial institution to post the credit.
Gift-card refunds are emailed once processing is complete.
Keep the return tracking information until the refund has appeared.
Does Frederick’s of Hollywood Offer Exchanges?
No. Frederick’s current policy says it does not offer direct exchanges.
If you need:
- A different size
- A different color
- Another style
return the original eligible merchandise and place a new order.
This also helps avoid the replacement size selling out while the original item is in transit.
Damaged, Defective or Wrong Items
If Frederick’s sends the wrong product or an item arrives defective, do not begin a standard return immediately.
Contact customer support first.
For these problems, keep:
- Order number
- Shipping label
- Product packaging
- Tags
- Photographs of the item or damage
Frederick’s says customers should not be charged the normal return-shipping fee when the return results from the company’s error.
Can You Cancel a Frederick’s Order?
Frederick’s currently states that orders cannot be canceled or have their shipping address changed after they are placed.
Review:
- Size
- Color
- Quantity
- Shipping address
- Shipping speed
carefully before submitting an order.
If a shipment is returned to Frederick’s, the original shipping cost is not refunded.
Frederick’s Shipping and Missing Packages
Frederick’s currently ships to:
- The 48 contiguous U.S. states
- Alaska
- Hawaii
- Puerto Rico
International shipping and military APO/FPO/DPO shipping are not currently offered.
Frederick’s says verified orders are typically processed within 24-48 hours, although weekends, holidays, fraud screening and peak shopping periods can cause additional delays.
Customers receive a confirmation email followed by tracking information after shipment.
Frederick’s Worry-Free Delivery
Frederick’s offers optional Worry-Free Delivery protection through Seel at checkout.
The protection can apply to qualifying packages that are:
- Lost in transit
- Stolen after delivery
- Damaged during shipment
Customers who purchased this protection generally report the problem through Seel’s Resolution Center.
Current deadlines include:
- Damaged delivery: Report within 7 days of delivery
- Stolen delivery: Report within 7 days of delivery
- Lost domestic shipment: A claim can generally begin 10 days after shipment
Worry-Free Delivery can generally be canceled within 24 hours of purchase through the confirmation email or Seel system.
Frederick’s of Hollywood Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays 0 out of 5 stars based on 0 Frederick’s of Hollywood reviews.
Because no reviews have been submitted on this CSN listing yet, there is not enough firsthand CustomerServiceNumbers.com feedback to identify reliable positive or negative trends involving:
- Product quality
- Sizing
- Shipping
- Returns
- Refunds
- Customer-service responsiveness
The previous version of this page described customers praising Frederick’s styles, quality, and sales while reporting complaints involving customer service and returns. Those statements were not supported by reviews submitted to this CustomerServiceNumbers.com listing and should not be presented as CSN review findings.
How to Escalate a Frederick’s of Hollywood Complaint
- Call 1-888-364-7126, use live chat, or email support@fredericks.com.
- Provide the order number and email address associated with the purchase.
- Clearly identify whether the issue involves shipping, sizing, a return, refund, damaged product, or billing.
- Keep photographs, tracking information, receipts, and customer-service correspondence.
- For a return, retain the carrier tracking number until the refund posts.
- Ask for written confirmation when a refund or other resolution is promised.
- Continue through the existing customer-service conversation when possible instead of opening several separate requests.
Who Owns Frederick’s of Hollywood?
Frederick’s of Hollywood is part of the Authentic Brands Group portfolio.
The current Frederick’s website identifies the Frederick’s trademark with ABG-Frederick’s of Hollywood, LLC.
The site’s terms identify its online services as being provided through Cart.com, Inc. and FOH, defined as ABG-Digital LLC and its affiliates.
For ordinary customer-service problems, use the Frederick’s customer-service number, live chat, or support email rather than contacting the parent company’s legal office.
Frederick’s of Hollywood Corporate Information
Older directories frequently list:
6255 Sunset Boulevard
Los Angeles, CA 90028
as Frederick’s corporate headquarters.
That address is associated with earlier Frederick’s corporate operations and should not be presented as the current customer-service or corporate contact address.
Current Frederick’s terms provide the following address for formal legal and dispute notices:
ABG-Fredericks of Hollywood, LLC
c/o Authentic Brands Group LLC
Attn: Legal Department
1411 Broadway, 21st Floor
New York, NY 10018
This is a legal-notice address, not a routine order or return center.
Frequently Asked Questions
What is Frederick’s of Hollywood’s customer-service number?
Call Frederick’s at 1-888-364-7126.
What are Frederick’s customer-service hours?
Frederick’s currently lists customer service Monday-Friday from 8 a.m.-8 p.m. ET.
Does Frederick’s have an email address?
Yes. Customers can email support@fredericks.com or use the online contact form.
How long do I have to return Frederick’s merchandise?
Eligible merchandise purchased directly from Fredericks.com can currently be returned within 30 days of delivery.
Does Frederick’s charge for returns?
A refund to the original payment method currently has a $9.95 return-shipping deduction. Customers choosing a Frederick’s gift-card refund do not have that return-shipping deduction.
Can lingerie be returned to Frederick’s?
Eligible lingerie can be returned if it remains unworn, unwashed, unaltered, tagged, and free of signs of direct skin contact. Final Sale merchandise cannot be returned.
Does Frederick’s offer exchanges?
No. Return the eligible unwanted item and place a new order for the desired size, color, or style.
Can I cancel a Frederick’s order after placing it?
Frederick’s currently says orders and shipping addresses cannot be changed or canceled after the order is placed.
Who owns Frederick’s of Hollywood?
Frederick’s of Hollywood is part of Authentic Brands Group’s portfolio, and the current website identifies the trademark owner as ABG-Frederick’s of Hollywood, LLC.
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Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by Frederick’s of Hollywood, Authentic Brands Group, Cart.com, a payment provider, retailer, or delivery-protection company.
Share Your Frederick’s of Hollywood Customer Service Experience
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Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information and review website and is not affiliated with Frederick’s of Hollywood, Authentic Brands Group, Cart.com, a retailer, payment provider, or delivery-protection provider. CustomerServiceNumbers.com cannot access orders, change shipping addresses, cancel orders, approve returns, issue refunds, replace merchandise, or respond on behalf of Frederick’s. Phone numbers, hours, return fees, shipping options, support procedures, and corporate arrangements can change. Verify important information through Frederick’s official customer-service resources.